Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As you can tell by the response by the company, after numerous times of dealing with them and erroneous information, there is no use in arguing as they will just come back with another wrong answer......Regards, [redacted]
The issue was forwarded to the distribution team and they have reported back that they have communicated directly with the customer and are now hanging the paper on the customer's doorThe issue should be resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] It is not the cost or the $credit I care aboutI have been a subscriber of the Enquirer, and I use parts of the TV section to earn my living in the insurance business with regards to gathering people and businesses to call onI estimate my damages have been at least $over the three weeks in business and lead loss.I want reimbursement for that amountThen I will drop the whole matter.Thanks, [redacted] ***PH: ###-###-####
We apologize for the misinformationBased on the details here the contractor gave out information and we have decided to refund back $for the extra charges beyond the first monthOn 3/a check was setup to be mailed out for $
The account was restarted on 2/25/In regards to the first representative that the customer spoke to on 2/to make a payment, this representative did everything as requested by the customerShe processed a $payment and stated correctly that the balance on the account will move down to $ after the payment is processedWhat she did wrong though is that she didn't extend the grace on the account to make sure it didn't stop while the check payment was being processedShe should've seen that the account was at risk to stop before the check fully processed and this would've prevent the account from stoppingThe second representative on 2/was incorrect in telling the customer that he should've paid with a debit card or credit card to avoid the delayWe try to accommodate our customers as best as possible and we could've easily worked around the payment process timing issue by extending the grace on the account to keep it activeWe apologize and we will provide a $credit on the account for the inconvenience and as a thank you for being a loyal subscriber
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Customer does not appreciate the paper not arriving at a certain time every morning"This is wrong; a late paper is trash"Customer did not agree to being treated this wayCustomer does not need or want Electronic contentCustomer did not receive the paper on Monday, 1/ Customer does not agree with the credits to his bill not reflecting the total cost of the paper."This is wrong""This is no way to run a business and treat customers like dirt" Regards, [redacted] ***
Thank you for providing the emailsThis will help us to improve our email communicationsUpon review of the emails you stated that you want to cancel the accountYour original complaint here made no mention of a cancellation requestWe previously communicated the missed deliveries to our distribution team and the delivery issues will be resolved going forwardWe will provide the appropriate credits/refund but need to know if you still would you like to cancel or keep the paper with the improved service?
The issue was forwarded to our classified ads department and they responded with the following-I was able to confirm with finance that separate additional transactions of the cost of the customer’s initial ad was debited from his credit card I also looked into his ad that he originally disputed and agreed that he deserved a refund for that as well I have submitted a credit request for the amount he disputed- $ He should see a refund within 2-weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] It appears that the Cincinnati Enquirer lacks proper accounting procedures as although said they tried to process the debit from my checking account, they erred in using the incorrect account number Previously, before the drastic rate increase, the account had been charged for the proper amount for years The representative incorrectly transcribed my account number, although they had been using this same account number for years, and I believe they made the errors in an attempt to charge me even more than the agreed upon subscription rate I called and paid what they said was the current amount by credit card and I was told that I could review the account online, but they never submitted the online breakdown.Will they finally adopt a subscription rate that is reasonable, correct and HONEST?Thank you for your assistance[redacted] ***R PH
The Director of Distribution reached out to the customerThere will be a delivery of the missed TV book tomorrowAlso credit has been given to the account for the missed TV books
The customer's address in [redacted] is a no delivery area for The Cincinnati EnquirerThe amount charged was refunded soon after the customer signed up as our data entry team would've rejected the order due to it being in a no delivery area
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Now that I can attach proof, you can clearly see that I e-mailed Cincinnati Enquirer to their e-mail address of [redacted] Subject CLEARLY states "Cancel Delivery Service" I gave my phone number and address I sent this months ago on September 24, at 10:AM I also told the NUMEROUS harassing Cincinnati Enquirer Agents when they called me that I cancelled ALL COMMUNICATION WILL STOP I'm NOT paying you [redacted] one more cent for a service that I cancelled! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ---Hi ***,What I had in my last email was to cancel and refund my moneyI think it is ridiculous to pay $for newspaperI want it CANCELLED and REFUND.Hope this clarifies things.Thanks,***
We apologize for the inconvenience of the unwanted advertisements. We have on record no active accounts at [redacted] We have forwarded the issue to our distribution team to ensure that nothing is being delivered to the address.
The issue has been forwarded to the delivery service team with a request for them to reach out to the customerThe Distribution Manager has called and left a voicemail for the customer to get in contact They also have added the address to a list of verifications to monitor the delivery at the address to make sure it is being delivered correctly going forward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As you can tell by the response by the company, after numerous times of dealing with them and erroneous information, there is no use in arguing as they will just come back with another wrong answer......Regards, [redacted]
A full refund of $was issued last week and should be reflected on the card statement
The issue was forwarded to the distribution team and they have reported back that they have communicated directly with the customer and are now hanging the paper on the customer's doorThe issue should be resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] It is not the cost or the $credit I care aboutI have been a subscriber of the Enquirer, and I use parts of the TV section to earn my living in the insurance business with regards to gathering people and businesses to call onI estimate my damages have been at least $over the three weeks in business and lead loss.I want reimbursement for that amountThen I will drop the whole matter.Thanks, [redacted] ***PH: ###-###-####
We apologize for the misinformationBased on the details here the contractor gave out information and we have decided to refund back $for the extra charges beyond the first monthOn 3/a check was setup to be mailed out for $
The account was restarted on 2/25/In regards to the first representative that the customer spoke to on 2/to make a payment, this representative did everything as requested by the customerShe processed a $payment and stated correctly that the balance on the account will move down to $ after the payment is processedWhat she did wrong though is that she didn't extend the grace on the account to make sure it didn't stop while the check payment was being processedShe should've seen that the account was at risk to stop before the check fully processed and this would've prevent the account from stoppingThe second representative on 2/was incorrect in telling the customer that he should've paid with a debit card or credit card to avoid the delayWe try to accommodate our customers as best as possible and we could've easily worked around the payment process timing issue by extending the grace on the account to keep it activeWe apologize and we will provide a $credit on the account for the inconvenience and as a thank you for being a loyal subscriber
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Customer does not appreciate the paper not arriving at a certain time every morning"This is wrong; a late paper is trash"Customer did not agree to being treated this wayCustomer does not need or want Electronic contentCustomer did not receive the paper on Monday, 1/ Customer does not agree with the credits to his bill not reflecting the total cost of the paper."This is wrong""This is no way to run a business and treat customers like dirt" Regards, [redacted] ***
The remaining balance has been zeroed out
Thank you for providing the emailsThis will help us to improve our email communicationsUpon review of the emails you stated that you want to cancel the accountYour original complaint here made no mention of a cancellation requestWe previously communicated the missed deliveries to our distribution team and the delivery issues will be resolved going forwardWe will provide the appropriate credits/refund but need to know if you still would you like to cancel or keep the paper with the improved service?
The issue was forwarded to our classified ads department and they responded with the following-I was able to confirm with finance that separate additional transactions of the cost of the customer’s initial ad was debited from his credit card I also looked into his ad that he originally disputed and agreed that he deserved a refund for that as well I have submitted a credit request for the amount he disputed- $ He should see a refund within 2-weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] It appears that the Cincinnati Enquirer lacks proper accounting procedures as although said they tried to process the debit from my checking account, they erred in using the incorrect account number Previously, before the drastic rate increase, the account had been charged for the proper amount for years The representative incorrectly transcribed my account number, although they had been using this same account number for years, and I believe they made the errors in an attempt to charge me even more than the agreed upon subscription rate I called and paid what they said was the current amount by credit card and I was told that I could review the account online, but they never submitted the online breakdown.Will they finally adopt a subscription rate that is reasonable, correct and HONEST?Thank you for your assistance[redacted] ***R PH
The Director of Distribution reached out to the customerThere will be a delivery of the missed TV book tomorrowAlso credit has been given to the account for the missed TV books
The customer's address in [redacted] is a no delivery area for The Cincinnati EnquirerThe amount charged was refunded soon after the customer signed up as our data entry team would've rejected the order due to it being in a no delivery area
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Now that I can attach proof, you can clearly see that I e-mailed Cincinnati Enquirer to their e-mail address of [redacted] Subject CLEARLY states "Cancel Delivery Service" I gave my phone number and address I sent this months ago on September 24, at 10:AM I also told the NUMEROUS harassing Cincinnati Enquirer Agents when they called me that I cancelled ALL COMMUNICATION WILL STOP I'm NOT paying you [redacted] one more cent for a service that I cancelled! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ---Hi ***,What I had in my last email was to cancel and refund my moneyI think it is ridiculous to pay $for newspaperI want it CANCELLED and REFUND.Hope this clarifies things.Thanks,***
We apologize for the inconvenience of the unwanted advertisements. We have on record no active accounts at [redacted] We have forwarded the issue to our distribution team to ensure that nothing is being delivered to the address.
A refund was sent out on 3/10/for $The issue should be resolved
The issue has been forwarded to the delivery service team with a request for them to reach out to the customerThe Distribution Manager has called and left a voicemail for the customer to get in contact They also have added the address to a list of verifications to monitor the delivery at the address to make sure it is being delivered correctly going forward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***