[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Attached are two screenshots of the customers old accountOne has messages from 3/that we use to make sure the account information isn't used for future solicitationsThe other screenshot shows that we have deleted the customer's phone number from the account so that it would be impossible for it to be used in future solicitations.The only explanation for the current phone calls is that the number is part of a campaign that is updated bi-weeklyThey are most likely still dialing the old campaign list and numbers are not removed from the dialing list until the new list is sent out or the dialed attempt doesn't end up going to an answering machineThe current actions on our part have ensured that when the next update or any other future update is provided that the list will not contain the customer's number
One of our distribution team members reached out to the customer and had a conversationThe team member stated that the delivery issue will be rectified
An email was sent to the customer from one of our Advertising Receivables team members and the email confirms that not only was the credit adjusted, but as a goodwill gesture they refunded the entire amount for the ad that ran
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Attached are two screenshots of the customers old accountOne has messages from 3/that we use to make sure the account information isn't used for future solicitationsThe other screenshot shows that we have deleted the customer's phone number from the account so that it would be impossible for it to be used in future solicitations.The only explanation for the current phone calls is that the number is part of a campaign that is updated bi-weeklyThey are most likely still dialing the old campaign list and numbers are not removed from the dialing list until the new list is sent out or the dialed attempt doesn't end up going to an answering machineThe current actions on our part have ensured that when the next update or any other future update is provided that the list will not contain the customer's number
One of our distribution team members reached out to the customer and had a conversationThe team member stated that the delivery issue will be rectified
An email was sent to the customer from one of our Advertising Receivables team members and the email confirms that not only was the credit adjusted, but as a goodwill gesture they refunded the entire amount for the ad that ran
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]