Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***11/2/Customer called Revdex.com stating partial but not full credit has been rec'd, he has also rec'd another billSaid he called Enquirer and they can't seem to figure it out
The stop request reached someone in our accounting department already and the account was stopped on 1/1/We apologize for the issues you experienced by having trouble contacting our customer service centerWe had high phone call volume this past month affecting performance of our customer service operations and we are looking into ways to alleviate these issues in the futureThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 3BTheir is no reason why the Enquirer cannot publish the rates in the daily paperIf they change on a monthly basis change them every month, its that simplyYou are printing the paper daily so I see no reason why you can't publish the rates daily so the subscriber knows what they are being billed for daily.I would also like to comment that I see no apology whatsoever from the paper that they did not deliver "five" issues in one month, that I called their customer service department and got the runaround and then had to take more time out of my day to file this complaint because of the ineptness ot the Enquireer staff I would also like to point out that your comment in paragraph 3a that we subscribe to a digital copy is incorrectI subscribe to the printed paperThe Enquirer forces me to pay for the digital copy along with the printed version, I do not want the digital copyPlease do your job and deliver the printed copy that is what I want Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The account is set to be closed and the balance has been zeroed outThank you for your time in detailing the experienceThis message has been forwarded to a member of the circulation department so that they can review the situation and make future improvements
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never received the newspaperPoint blankMaybe your newspaper deliver doesn't know address numbers and is confusedThey definitely didn't put it on my door nob as you claimed previouslyThis obviously is getting no whereThe last response actually is different than the originalWhich inaccurately claims I did contact you and I said my paper was being stolen, now the story has changed to I never contacted you until Nov, which is trueUnfortunately your lies are not coming togetherI need this balance to be as I never received the product and the only bill I received was the day I called to cancelI'm am not denying I signed upI just never received a product or a billI don't see my request being honoredYou may want to consider a new deliver as they are either incompetent or liarsI have no need to rage about a $bill, its the principle of the matterI never received a paper and the companies story continues to changeI will make sure everyone I know is aware of the type of company you are and that apparently your delivery people are completely incompetent Regards, [redacted] ***
The credit amount for each missed daily paper is cents and each Sunday Paper is centsThis is a fixed amount as we only credit for the costs that we have calculated are associated with delivering a physical print copy of the newspaper As we have evolved into a full access content provider a subscription not only includes delivery of a physical newspaper, but also full access to the same content on our website and to the e-newspaperThe e-newspaper is a digital replica of the physical paper and the customer has access to the two most current weeks of e-newspapersThis is the reason why a missed physical newspaper is only credited at the rate of cents for a Daily and cents for a SundayThe customer can get the same content from us onlineA customer is subscribing to our content, not just the medium of print
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What is the total amount refunded?? Thank you for confirming! Regards, [redacted] ***
The Distribution Director said that he followed up with Mr [redacted] on this continuing issueHe said that the team is checking the delivery each weekendThere was an additional delivery recently because there was an subscription in the same areaIt was delivered to the wrong addressIt should be resolved now and Mr [redacted] has the director's contact information so he can report any future issues to him directly and get them resolved immediately / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The credit that the customer received was the credit associated with the cost of delivering the print product We offer multiple ways for customers to access our contentThey can go online through their computers, smart phones, and/or tablets while at the same time choosing to receive home delivery of the print productWith the multiple ways that customers can access the content that we produce, the credits given to an account for a missed delivery only correspond to the costs that are attributed to delivery of the physical print productThe customer would still be able to access all the content in the missed paper through an e-edition of the newspaper onlineAll subscribers of a print edition, no matter their frequency of delivery, have access to the e-edition everyday
The refund was issued on the account on 8/10/for $We will speak to the sales vendors to make sure they are disclosing the full details of each offer, which they should already be doingThank you
We are monitoring this from a higher level, but the issue has fallen back on to Sharon Sto make sure the carrier is properly taking care of the issueWe realize that there have already been issues with Sharon in your experience, but we have discussed the issue and she has ensured us that there is a plan in place to verify that delivery no longer occursMark Gis Sharon’s supervisor and would be the contact person if future issues occur He can be reached at ###-###-#### (office) and ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
One of our District Managers has been attempting to contact the customer since the arrival of this complaint last weekSo far they have not been able to make contactUpon contact the District Manager will look to resolve any immediate delivery issues and also give them his contact information so that they call him directly with any future issues that might arise
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Our customer service team just told us that they had contacted the customer directly and that everything is taken care of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***11/2/Customer called Revdex.com stating partial but not full credit has been rec'd, he has also rec'd another billSaid he called Enquirer and they can't seem to figure it out
The stop request reached someone in our accounting department already and the account was stopped on 1/1/We apologize for the issues you experienced by having trouble contacting our customer service centerWe had high phone call volume this past month affecting performance of our customer service operations and we are looking into ways to alleviate these issues in the futureThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 3BTheir is no reason why the Enquirer cannot publish the rates in the daily paperIf they change on a monthly basis change them every month, its that simplyYou are printing the paper daily so I see no reason why you can't publish the rates daily so the subscriber knows what they are being billed for daily.I would also like to comment that I see no apology whatsoever from the paper that they did not deliver "five" issues in one month, that I called their customer service department and got the runaround and then had to take more time out of my day to file this complaint because of the ineptness ot the Enquireer staff I would also like to point out that your comment in paragraph 3a that we subscribe to a digital copy is incorrectI subscribe to the printed paperThe Enquirer forces me to pay for the digital copy along with the printed version, I do not want the digital copyPlease do your job and deliver the printed copy that is what I want Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The account is set to be closed and the balance has been zeroed outThank you for your time in detailing the experienceThis message has been forwarded to a member of the circulation department so that they can review the situation and make future improvements
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never received the newspaperPoint blankMaybe your newspaper deliver doesn't know address numbers and is confusedThey definitely didn't put it on my door nob as you claimed previouslyThis obviously is getting no whereThe last response actually is different than the originalWhich inaccurately claims I did contact you and I said my paper was being stolen, now the story has changed to I never contacted you until Nov, which is trueUnfortunately your lies are not coming togetherI need this balance to be as I never received the product and the only bill I received was the day I called to cancelI'm am not denying I signed upI just never received a product or a billI don't see my request being honoredYou may want to consider a new deliver as they are either incompetent or liarsI have no need to rage about a $bill, its the principle of the matterI never received a paper and the companies story continues to changeI will make sure everyone I know is aware of the type of company you are and that apparently your delivery people are completely incompetent Regards, [redacted] ***
The credit amount for each missed daily paper is cents and each Sunday Paper is centsThis is a fixed amount as we only credit for the costs that we have calculated are associated with delivering a physical print copy of the newspaper As we have evolved into a full access content provider a subscription not only includes delivery of a physical newspaper, but also full access to the same content on our website and to the e-newspaperThe e-newspaper is a digital replica of the physical paper and the customer has access to the two most current weeks of e-newspapersThis is the reason why a missed physical newspaper is only credited at the rate of cents for a Daily and cents for a SundayThe customer can get the same content from us onlineA customer is subscribing to our content, not just the medium of print
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below What is the total amount refunded?? Thank you for confirming! Regards, [redacted] ***
The Distribution Director said that he followed up with Mr [redacted] on this continuing issueHe said that the team is checking the delivery each weekendThere was an additional delivery recently because there was an subscription in the same areaIt was delivered to the wrong addressIt should be resolved now and Mr [redacted] has the director's contact information so he can report any future issues to him directly and get them resolved immediately / [redacted] Style Definitions */
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The credit that the customer received was the credit associated with the cost of delivering the print product We offer multiple ways for customers to access our contentThey can go online through their computers, smart phones, and/or tablets while at the same time choosing to receive home delivery of the print productWith the multiple ways that customers can access the content that we produce, the credits given to an account for a missed delivery only correspond to the costs that are attributed to delivery of the physical print productThe customer would still be able to access all the content in the missed paper through an e-edition of the newspaper onlineAll subscribers of a print edition, no matter their frequency of delivery, have access to the e-edition everyday
The refund was issued on the account on 8/10/for $We will speak to the sales vendors to make sure they are disclosing the full details of each offer, which they should already be doingThank you
We are monitoring this from a higher level, but the issue has fallen back on to Sharon Sto make sure the carrier is properly taking care of the issueWe realize that there have already been issues with Sharon in your experience, but we have discussed the issue and she has ensured us that there is a plan in place to verify that delivery no longer occursMark Gis Sharon’s supervisor and would be the contact person if future issues occur He can be reached at ###-###-#### (office) and ###-###-#### [redacted]
Our local team member, Charmane, reached out to the customer and the issue should be resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
One of our District Managers has been attempting to contact the customer since the arrival of this complaint last weekSo far they have not been able to make contactUpon contact the District Manager will look to resolve any immediate delivery issues and also give them his contact information so that they call him directly with any future issues that might arise
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***