AAA American Air Conditioning and Heating

Complaint: [redacted]I am rejecting this response because: This is  not a formal apology for their...

policies in regards to experienced drivers that have immigrated from another country and obtained a license in the United States. I think a company that calls itself "Travelers" should have a better policy in regards to rating and their customer service was not satisfactory. I will not accept this response until my premium is refunded in full from the inception of the policy. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
I rejected the previous response because the detail provided on the Revdex.com website was insufficient. However, a couple days after I rejected on the website, I received a written letter from Travelers explaining the situation in detail. I then attempted to come back to the website to reverse my selection, but there was no way to do so. Unfortunately, it means someone at Travelers had to review my account a second time and provide a second written response. I am now accepting this. 
 
Providing the ability to edit your response is functionality that should be considered. 
 
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:
I am not accepting the complaint be closed until my vehicle has actually been re-inspected for diminished value and a determination to my satisfaction has been met.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9943503, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A response has been sent to Mr Taylor 5/29/2015:
"Please note that we also received an inquiry
from the [redacted] on your behalf, related to...

this
same matter.  A similar report of our
findings was provided to them on
May 18, 2015."

A respnse was sent to [redacted], February 4, 2015.
"We completed a review of our policy records and we found a letter was sent to you on August 24, 2013 which indicated the chimney of your home was in need of repair. (copy of letter included with the response).  In the...

letter, we requested that you contact us within 60 days to let us know your intentions for correction the condition noted.  Subsequently, when we had not received proof of reparis or a response, on November 18, 2014 we sent youa notice of non-renewal of your policy."
Contact information was provided with this response to [redacted] to contact Travelers if they wish to discuss further.  However, Travelers was unable to locate a record or request for additional time to complete the repair prior to the cancellaiton date of January 7, 2015.%

A response was sent to Ms Dumas, June 19, 2014 from Travelers Spokane WA Business Center as follows:
"Thank
you for your recent additional inquiry to Travelers through the RevDex.com.  We appreciate the opportunity to address your concerns.
First, please accept my apologies for your overall
service experience with Travelers.  We pride ourselves on delivering the
best customer experience and sincerely regret not meeting those expectations
for you.  In re-reviewing your account
closely, I can confirm that at the time your policy was issued by the NSL
Financial Group on March 28, 2014 the policy did indicate that an inspection
was to be ordered. Additionally, the welcome packet we mailed to you dated
March 31, 2014 also indicated an inspector from an independent company may
visit the property to inspect and report on its condition.
 
[redacted]I understand and respect your opinion
that you feel Travelers should inspect properties prior to accepting the
insurance. At this time we do stand by our original response regarding the
inspection and cancellation of the policy. I will forward your suggestion
regarding the inspection process and concerns to the appropriate department for
review. I apologize for any inconvenience or hardship this process has caused
you."

I had a bad experience with this Insurance company, the office #412 agent og4944 was mean and unrespectful, the service is terrible and they are not stray forward with the client, they keep telling me to wait for a water claim and them tell me I don't have the right insurance and when I call to ask for getting the right insurance after the claim was decline , the lady tell me some ridiculous answer that only a five years old will believe, good luck with this business I don't see you guys in business for to long

Complaint:[redacted]I will close this case as soon as I receive the check as promised by Travelers, which has not happen to date.
Sincerely,[redacted]

A response was sent 9/22/2016.
Thank you for the valuable feedback you shared in your inquiry. We have reviewed your concerns and have shared your experience with our leadership team for review...

and to share the learning opportunities for improvement going forward.

A response was sent 11/10/2015.....
It is our understanding that
this claim has...

now been resolved to his satisfaction and there are no
outstanding issues.

A response was sent to [redacted] on 10/23/2014 from Travelers as follows:
We have reviewed your account
and we will be waiving the premium due....

Your balance due is $0. We have
contacted our collections partners and advised that you no longer have a
balance due.

Correct, Travelers did receive a complaint two years ago.  They failed to honor their commitment in eliminating the account balance and forced me to contact upper management who now assures me that there is a zero balance.
Only time will tell if they actually keep their word this time.
Complaint: 10072799
I am rejecting this response because:
Sincerely,
Marshall Sklar

A response has been sent 12/16/2015......
mso-bidi-font-family: "Times New Roman"">Your insurance application for Workers’ Compensation and exclusion form on file sent to Travelers by your agent only named you to be excluded; therefore, when the physical audit was completed, the auditor excluded you as the policy endorsement indicated. 
It was not until you sent over the signed exclusion forms for [redacted] * Change dated 12/12/13 attached to your complaint that we were able to determine that your intent was to also exclude the other two officers.
I worked with our Underwriter and they allowed an adjustment to your billing in the amount of $4,960 credit for the exposure charged on the audit for [redacted] Change.

A response was sent to [redacted], July 1, 2014 from Travelers [redacted] Business Center as follows:
"Thank you for your correspondence...

of June 29,
2014 which has been forwarded to us from the Revdex.com for
response.  We appreciate the opportunity
to respond regarding the recent cancellation of your automobile policy.
We have reviewed our policy records and find
this policy was originally issued by the agent effective April 8, 2014.  According to Travelers new business
eligibility requirements, any operator who has owned a car that has been
uninsured for more than 30 consecutive days, or who cannot show prior
automobile liability in coverage in force for at least 6 consecutive months, is
ineligible.
At the time of application, it was indicated to
us that you had maintained continuous insurance for a period greater than or
equal to 6 months but less than one year and that that you had been insured
with your current carrier (at that time) for less than 6 months.  This met Travelers new business eligibility.
However, we were not able to validate this information.  Therefore, on April 21, 2014, a letter was
issued to your agent requesting proof of prior insurance.
When we did not receive a response to our
request, a Notice of Cancellation was issued on May 29, 2014 informing you that
your policy was being cancelled effective June 13, 2014 because we did not
receive the necessary information to complete our underwriting process.  Specifically, we did not receive a copy of
the declaration pages from your prior carrier showing 6 months of continuous
insurance.
On
May 30, 2014, our customer service representative informed you that your policy
was being cancelled because we did not receive proof of prior insurance and
requested that you fax in your prior declarations page for consideration of
reinstatement.  On June 2, 2014, we
received your fax and you were informed that it would be reviewed by an
underwriter for possible reinstatement. 
On
June 7, 2014, you contacted us to make a payment.  At that time, you were informed that your
policy had not been reinstated and that the documentation you provided was
still pending underwriting review.  In
addition, we informed you that the underwriters are not available on weekends
and that you should call back on Monday (June 9, 2014) for our decision. We
were not contacted again until after the cancellation effective date.
It
important to note that the information (declarations page) provided by you on
June 2, 2014 was not accepted by the underwriter as proof of continuous
insurance coverage because it did not confirm continuous insurance coverage for
a full 6 months. The risk does not meet our eligibility guidelines and the
reinstatement of the policy was declined. 
We
regret that we are unable to reinstate the policy to provide coverage for the loss
that occurred on June 14, 2014.

A response was sent to [redacted] on 6/6/2014 from Travelers Knoxville TN Business Center as follows:
Roman';">"Thank you for your recent
inquiry to Travelers through the Revdex.com.  I appreciate
having the opportunity to address your inquiry in this letter.
As we discussed on the telephone on June 5, 2014, we will processing a stop
payment on the refund check that was sent in error to your wife and will be
reissuing the check to you and will be sending it overnight via [redacted]. I
appreciate your time and understanding while we resolved the unfortunate
matter. Please accept our sincere apology for the service that was offered to
you.
Again, we appreciate you taking time to share your
concerns."

A response was sent to [redacted], September 24, 2014 from Travelers [redacted] Business Center as follows:
Thank you for your recent
inquiry to...

Travelers through the Revdex.com.  I appreciate
having the opportunity to address your inquiry in this letter.
I have reviewed your policy closely as well as the documentation that has
been sent to you and would like to reconfirm in order to maintain your
Travelers policy we will require proof of repairs for the following items:
·        
Repair to peeling exterior paint
·        
Debris has been removed from backyard and yard
has been landscaped
·        
Clutter has been removed from garage area
·        
Rotted wood has been repaired over patio door
I have contacted our Claims
department and was advised that the camera and SD memory card have been sent
back to you via [redacted] and will require a signature to receive the packagev

A response was sent to [redacted] on August 29, 2014 from Travelers [redacted] Claim Center:
The response letter outlined the dates and timeline of the claim inspections performed and outcome of each inspection.
serif;">"Three inspections show that there is no damage
to the roof or walls that is caused by a covered cause of loss that is allowing
water to enter. The roof is aging normally and is deteriorating in areas. This
is allowing the water intrusion that is entering into the units. As wear, tear
and deterioration is not a covered cause of loss, the limitation would apply
and there is no coverage for the additional interior water damage that is now
present. The only item that can be covered in this claim is the initial water
damage that occurred when the snow was melting. We have already estimated that
and included that in the estimate and payment. 
A separate claim would need to be submitted for the damage to the
downspout as that is not related to the snow and ice that this claim was turned
in for.
On
August 25, I explained to you that Travelers would be hiring an engineer to
inspect the roof to determine if the roof is damaged and the cause of the damage. [redacted] was hired the same day and will be contacting you to set a
time that they can inspect the roof of the home. After their inspection they
will prepare a report which we will review and share with you. The inspection
and report should be completed within the next three weeks.
We value your business and understand your frustrations with
the claim process up to this point.  We will be back in touch with you as
soon as the engineer’s report is received.  Please do not hesitate to
contact me if you have any further questions.
On
August 25, as explained to you that Travelers would be hiring an engineer to
inspect the roof to determine if the roof is damaged and the cause of the damage. [redacted] was hired the same day and will be contacting you to set a
time that they can inspect the roof of the home. After their inspection they
will prepare a report which we will review and share with you. The inspection
and report should be completed within the next three weeks.
We value your business and understand your frustrations with
the claim process up to this point.  We will be back in touch with you as
soon as the engineer’s report is received.  Please do not hesitate to
contact me if you have any further questions."

A response was sent to [redacted] on 6/8/2016.
"In light of your correspondence, we completed a review of your policy records. Our review reflects that you purchased your [redacted] auto policy with us...

on September 28, 2015 by phone.  The policy was issued with a $500 comprehensive and a $500 collision deductible, which was the same coverage that you had in place on your [redacted]
 
On October 27, 2015, we spoke with you by phone and reviewed the Quote Acceptance Forms that were sent to you for your signature.  We agreed to accept your verbal authorization that the policies were issued with the coverage limits and electronic billing option you requested. 
 
Your collision deductible has been changed to $250 per your request on June 2, 2016.  Based on our review, we are unable to comply with your request to adjust your coverage back to the inception of the policy.  We do not have any record that this was requested at the time you accepted the policy."

A response was sent to Ms [redacted] 1/19/2015 as follows:
We have thoroughly reviewed our policy records and I can confirm we have
received your signed cancellation request form. We are...

processing the
cancellation effective the date you are requesting, December 6, 2014. Because
your policy period was paid in full, this will result a refund that will be
mailed to you in a separate mailing.
In your letter you are requesting that we provide a written statement that
you followed the correct procedure for cancellation of your policy. I can
confirm that a written and signed request from you, the named insured, is
required to cancel the policy. I can confirm that we will not be communicating
any information, positive or negative, to a credit bureau.
I am very sorry to hear that
you have decided to move your insurance away from Travelers. I understand that
price important. I have reviewed your policy thoroughly and can confirm that
the rate for the coverages afforded is the most competitive rate we can
offer.