AAA American Air Conditioning and Heating Reviews (365)
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I rejected the previous response because the detail provided on the Revdex.com website was insufficient. However, a couple days after I rejected on the website, I received a written letter from Travelers explaining the situation in detail. I then attempted to come back to the website to reverse my selection, but there was no way to do so. Unfortunately, it means someone at Travelers had to review my account a second time and provide a second written response. I am now accepting this.
Providing the ability to edit your response is functionality that should be considered.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9943503, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A response was sent to [redacted], 2/26/2015:
Thank you for your response to
Travelers through the Revdex.com regarding the cancellation of your
homeowner’s policy.
I can confirm the refund
check for $1098 has been mailed to you at the address listed above. If you have
not received the check by March 3, 2015, please let us know.
Complaint[redacted]
I am rejecting this response because:
I am not accepting the complaint be closed until my vehicle has actually been re-inspected for diminished value and a determination to my satisfaction has been met.
Sincerely,
[redacted]
A respnse was sent to [redacted], February 4, 2015.
"We completed a review of our policy records and we found a letter was sent to you on August 24, 2013 which indicated the chimney of your home was in need of repair. (copy of letter included with the response). In the...
letter, we requested that you contact us within 60 days to let us know your intentions for correction the condition noted. Subsequently, when we had not received proof of reparis or a response, on November 18, 2014 we sent youa notice of non-renewal of your policy."
Contact information was provided with this response to [redacted] to contact Travelers if they wish to discuss further. However, Travelers was unable to locate a record or request for additional time to complete the repair prior to the cancellaiton date of January 7, 2015.%
A response has been sent to Mr Taylor 5/29/2015:
"Please note that we also received an inquiry
from the [redacted] on your behalf, related to...
this
same matter. A similar report of our
findings was provided to them on
May 18, 2015."
A response was sent to Ms Dumas, June 19, 2014 from Travelers Spokane WA Business Center as follows:
"Thank
you for your recent additional inquiry to Travelers through the RevDex.com. We appreciate the opportunity to address your concerns.
First, please accept my apologies for your overall
service experience with Travelers. We pride ourselves on delivering the
best customer experience and sincerely regret not meeting those expectations
for you. In re-reviewing your account
closely, I can confirm that at the time your policy was issued by the NSL
Financial Group on March 28, 2014 the policy did indicate that an inspection
was to be ordered. Additionally, the welcome packet we mailed to you dated
March 31, 2014 also indicated an inspector from an independent company may
visit the property to inspect and report on its condition.
[redacted]I understand and respect your opinion
that you feel Travelers should inspect properties prior to accepting the
insurance. At this time we do stand by our original response regarding the
inspection and cancellation of the policy. I will forward your suggestion
regarding the inspection process and concerns to the appropriate department for
review. I apologize for any inconvenience or hardship this process has caused
you."
Complaint:[redacted]I will close this case as soon as I receive the check as promised by Travelers, which has not happen to date.
Sincerely,[redacted]
I had a bad experience with this Insurance company, the office #412 agent og4944 was mean and unrespectful, the service is terrible and they are not stray forward with the client, they keep telling me to wait for a water claim and them tell me I don't have the right insurance and when I call to ask for getting the right insurance after the claim was decline , the lady tell me some ridiculous answer that only a five years old will believe, good luck with this business I don't see you guys in business for to long
A response was sent 11/10/2015.....
It is our understanding that
this claim has...
now been resolved to his satisfaction and there are no
outstanding issues.
A response was sent to [redacted] on 10/23/2014 from Travelers as follows:
We have reviewed your account
and we will be waiving the premium due....
Your balance due is $0. We have
contacted our collections partners and advised that you no longer have a
balance due.
A response was sent 9/22/2016.
Thank you for the valuable feedback you shared in your inquiry. We have reviewed your concerns and have shared your experience with our leadership team for review...
and to share the learning opportunities for improvement going forward.
A response was sent to [redacted] on 6/8/2016.
"In light of your correspondence, we completed a review of your policy records. Our review reflects that you purchased your [redacted] auto policy with us...
on September 28, 2015 by phone. The policy was issued with a $500 comprehensive and a $500 collision deductible, which was the same coverage that you had in place on your [redacted]
On October 27, 2015, we spoke with you by phone and reviewed the Quote Acceptance Forms that were sent to you for your signature. We agreed to accept your verbal authorization that the policies were issued with the coverage limits and electronic billing option you requested.
Your collision deductible has been changed to $250 per your request on June 2, 2016. Based on our review, we are unable to comply with your request to adjust your coverage back to the inception of the policy. We do not have any record that this was requested at the time you accepted the policy."
A response was sent to [redacted] on 6/6/2014 from Travelers Knoxville TN Business Center as follows:
Roman';">"Thank you for your recent
inquiry to Travelers through the Revdex.com. I appreciate
having the opportunity to address your inquiry in this letter.
As we discussed on the telephone on June 5, 2014, we will processing a stop
payment on the refund check that was sent in error to your wife and will be
reissuing the check to you and will be sending it overnight via [redacted]. I
appreciate your time and understanding while we resolved the unfortunate
matter. Please accept our sincere apology for the service that was offered to
you.
Again, we appreciate you taking time to share your
concerns."
A response was sent to [redacted] on August 11, 2014 from Travelers Rancho Cordova CA Claim Center as follows:
"This letter will serve as a response to your complaint to the
Revdex.com ID of [redacted] submitted on 8/7/2014 for the above
referenced claim. I am a manger...
in the
claim center where the loss was handled and I have reviewed your request and
the claim file including the information provided by you, [redacted] Management,
and [redacted] Community Association.
You were assessed $4510 by the Board for the [redacted] Community
Association. In the correspondence the
Board identified that the special assessment was “to pay back the reserves for
the sprinkler pipe repair/replacement project and backflow preventers”. Your policy does provide coverage for
assessments if caused by a peril insured against."
"
After a careful
review of the facts of the loss, claim process, and policy we have determined
that the coverage determination and payment made were correct and reflects the
company's final position regarding this claim. Our decision is based upon the
information and documentation we received in connection with our research of
this claim.
Your policy may have
other terms, conditions and exclusions that apply to this claim. We do not
waive any rights, including our right to deny coverage, for any other valid
reason under the policy or at law."
A response was sent to [redacted], September 24, 2014 from Travelers [redacted] Business Center as follows:
Thank you for your recent
inquiry to...
Travelers through the Revdex.com. I appreciate
having the opportunity to address your inquiry in this letter.
I have reviewed your policy closely as well as the documentation that has
been sent to you and would like to reconfirm in order to maintain your
Travelers policy we will require proof of repairs for the following items:
·
Repair to peeling exterior paint
·
Debris has been removed from backyard and yard
has been landscaped
·
Clutter has been removed from garage area
·
Rotted wood has been repaired over patio door
I have contacted our Claims
department and was advised that the camera and SD memory card have been sent
back to you via [redacted] and will require a signature to receive the packagev
A response was sent to M Fechtelkotter on April 17, 2014 from Travelers Knoxville TN Business Center as follows:
"Thank you for your recent
inquiry to...
Travelers through the Revdex.com. I appreciate
having the opportunity to address your inquiry in this letter.
In reviewing your account
closely, I see that your home policy became effective with Travelers through
the [redacted] Insurance Agency on January 10, 2008 with a dwelling limit of
$98,000.
Our policy provisions include an inflationary
guard whereby the dwelling limit amount is automatically increased a certain
percentage amount at each renewal to cover the increasing costs associated with
rebuilding a home. This provision was applied to your policy based on the
contract agreement. In our review, we
show that Travelers communicated your current coverage and the importance of
reviewing that coverage at each renewal.
The renewal declarations page includes the following “Please contact your
insurance representative if you need to adjust your limits further due to
recent modifications, updates, remodeling or you believe the dwelling coverage
is not appropriate”. Our goal at
Travelers is to work with our policyholders either directly or through the
agency to review their property and help them understand the amount of coverage
that may be appropriate for their needs.
Our records do not reflect any correspondence or
conversations questioning replacement coverage with either you or an agent from
[redacted]. Our research concludes that you understood the policy limits and
conditions when you joined Travelers in 2008.
Based on our overall review, we respectfully decline your request for
reimbursement of premium.
Again, we appreciate you taking time to share your
concerns."
Correct, Travelers did receive a complaint two years ago. They failed to honor their commitment in eliminating the account balance and forced me to contact upper management who now assures me that there is a zero balance.
Only time will tell if they actually keep their word this time.
Complaint: 10072799
I am rejecting this response because:
Sincerely,
Marshall Sklar
A response to [redacted] was sent August 25, 2014 from [redacted] Business Center as follows:
"Thank
you for your recent inquiry to Travelers through the RevDex.com. We appreciate the opportunity to address your concerns.
Please
accept my apologies...
for your recent experience with Travelers. We pride
ourselves on delivering the best customer experience and regret not meeting
those expectations. I have carefully and thoroughly reviewed the billing
portion of your account; here is an explanation of my findings:"
A chronology of all
policy activity was included in the response letter, dated from May 29, 2013 to
June 25, 2014.
"Based upon the cancellation date and payments received thus
far, there is a balance remaining of $75.65 for this automobile policy. If
you’d like to pay this remaining balance directly with Travelers you may
contact our Service Representatives at ###-###-####. You may also contact the [redacted] Company directly to take care of the balance."
A response was sent to Ms [redacted] 1/19/2015 as follows:
We have thoroughly reviewed our policy records and I can confirm we have
received your signed cancellation request form. We are...
processing the
cancellation effective the date you are requesting, December 6, 2014. Because
your policy period was paid in full, this will result a refund that will be
mailed to you in a separate mailing.
In your letter you are requesting that we provide a written statement that
you followed the correct procedure for cancellation of your policy. I can
confirm that a written and signed request from you, the named insured, is
required to cancel the policy. I can confirm that we will not be communicating
any information, positive or negative, to a credit bureau.
I am very sorry to hear that
you have decided to move your insurance away from Travelers. I understand that
price important. I have reviewed your policy thoroughly and can confirm that
the rate for the coverages afforded is the most competitive rate we can
offer.