AAA American Air Conditioning and Heating

A response has been sent to Mr[redacted], June 24, 2014 from Travelers Spokane WA Business Center as follows:
"Thank
you for your recent additional inquiry to Travelers through the RevDex.com.  We appreciate the opportunity to address your concerns.
First, please accept my apologies for your overall
service experience with Travelers.  We pride ourselves on delivering the
best customer experience and sincerely regret not meeting those expectations
for you. As to your inquiry regarding recoupment of overpayment due to the
incorrect claim; we would encourage you to contact your current and prior
carriers to advise them of the correction. Included with our original response
was a letter of correction showing we have removed that claim from your
history; your prior carriers should update their policy claim records as well.
Regarding the information you received from the Comprehensive
Loss Underwriting Exchange (C.L.U.E.) report; this report is provided by
LexisNexis which is a clearinghouse for claims and is not maintained nor
distributed by Travelers. As the claim on the report was incorrect you were
provided with the additional policy information by CLUE; as the report has been
correct you would no longer have access to this information.
[redacted], I do apologize for any inconvenience or distress this situation has
caused you. We appreciate that you have reached out to us with your concerns."

Complaint: [redacted]
I am rejecting this response because: Thanks to Revdex.com engagement in this matter, to my surprise, I have noticed that the panelists fabricated
my statement during arbitration meeting which
I was forbidden to attend. I have never made the following statement:
‘admitted to seeing the other vehicle stop and put on their lights to indicate they
were going to let out passengers at the entrance to a grocery store’. 
Those are
unacceptable actions and I request to review this matter in order to
stop this mistreatment.  I will truly appreciate your help in taking the next step. Please let me know what the next step
should be to resolve this conflict.
Sincerely,
[redacted]

A response was sent to Mr. [redacted] on October 10, 2014 from Travelers:
"First, please accept our sincere apologies for
the service experience in regards to your premium and policy concerns being
addressed. I have...

conducted a detailed review of your policy and see that your
rate has been changed back to the $450 for the term as you requested.

A response was sent 8/30/2016...sorry we overlooked uploading to the website.......
We have completed a thorough review of your automobile policy billing and can confirm that the $480.50 balance...

due is correct. I have included a detailed account of your billing history prior to the cancellation of your policy effective October 24, 2015 for your review.

I have outlined below the circumstances surrounding Mr. [redacted] audit and the steps I took to resolve his issue:
 
Mr. [redacted] completed the [redacted] audit and only sent in a [redacted] tax form for himself. Requested by our Company for all insured's who have...

a [redacted] policy and state they have no employees is for that insured to supply their annual business tax form.  This tax form will not only confirm that the insured had no employees, but would also validate that the Insured did not use any uninsured contract labor during the policy period. Part Five of the insured's policy states we have a right to audit the records of the insured.  The annual return was requested to complete Mr. [redacted] audit and when it was not received, an estimated audit was completed per procedures in place for non-compliance with the request for additional audit information.
 
Per the insured's explanation as to why he obtained a [redacted] policy in his complaint, I had his audit removed from collection and the estimated audit revised.  I also had has cancellation term corrected. Both audits have resulted in a premium credit reduction.  Mr. [redacted] can contact our Accounting Department ###-###-#### for billing information.  
 
I trust that the above steps taken have resolved Mr. [redacted] issue with our Company.
 
Sincerely,
 
[redacted] l [redacted]