AAA American Air Conditioning and Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me. However, Travelers should have resolved this matter the first time I requested assistance, not the 11th and not due to the fact we had to contact the Revdex.com.
Sincerely,
[redacted]

Travelers position has not changed since the 7/1/2014 response to [redacted].

A response was sent to [redacted] dated 7/29/2014 from Travelers Major Case Unit, based on our prior receipt of this complaint directly,  as follows:
 
Thank you for your email today as it...

relates to your concerns with the building estimate. This letter will serve as The Automobile Insurance Company of Hartford, Connecticut’s ("Travelers") acknowledgement and response to your email and letter to [redacted]. As discussed during our telephone conversation on July 22, and July 29, 2014, we have addressed some of your concerns and would like to thank you for bringing them to our attention.
The email you sent today outlines your initial concerns with our building estimate. Some of the concerns such as plumbing have been addressed in our estimate. With regard to your request to have the slab replaced, the engineer retained by Travelers to inspect the slab determined during his site inspection that the slab had not been damaged by the fire. However, to further address your concerns, Travelers will ask its retained engineer to perform a follow up inspection once the slab is cleaned. As we discussed yesterday, you informed us that you will be forwarding our building estimate to your contractor for review. Once your contractor has had a chance to review, please forward your concerns to us and we will review and address. Depending on the items of concern, a follow up visit to the loss site may be necessary to resolve any outstanding issues.
I would like to take this opportunity to address some of the other concerns set forth in your letter. During our discussion on July 22, 2014, you indicated [redacted] released your building estimate and engineer’s report to you and a 3
rd party without your permission. [redacted] sent the estimate and engineer’s report to both of the e-mail addresses contained in Travelers’ claim file. The 3rd party email address was provided to Travelers during the initial contact with you. All future electronic communications will be sent to your e-mail address. Thank you for bringing this issue to our attention. With regards to your claim for additional living expenses ("[redacted]"), as you know, Travelers has retained [redacted] to work with you to locate and obtain alternative living arrangements during the adjustment of your claim. Periodically, [redacted] will check with Insureds to make sure the living arrangements meet with the Insured’s needs. [redacted] contacted you to determine if you would prefer to move out of the hotel and into more permanent housing. When you indicated that you wanted to continue staying in the hotel, [redacted] advised [redacted] who in turn approved your request. If you have any other questions regarding your [redacted] claim please contact me and I will address your concerns.
As we discussed during our most recent conversation, I will continue to serve as your point of contact for the building and [redacted] portions of your claim. The contents portion of your claim will continue to be handled by [redacted]. I look forward to working with you to resolve your claim.
If you any additional concerns, please do not hesitate to contact me.
re the living arrangements meet with the Insured’s needs. [redacted] contacted you to determine if you would prefer to move out of the hotel and into more permanent housing. When you indicated that you wanted to continue staying in the hotel, [redacted] advised [redacted] who in turn approved your request. If you have any other questions regarding your [redacted] claim please contact me and I will address your concerns.
As we discussed during our most recent conversation, I will continue to serve as your point of contact for the building and [redacted] portions of your claim. The contents portion of your claim will continue to be handled by [redacted]. I look forward to working with you to resolve your claim.
If you any additional concerns, please do not hesitate to contact me.

A response was sent to Mr. [redacted] 6/30/2015.
The letter indicates the timeline of payment made, and why there is an outstanding amount due.

A response was sent to [redacted] on 8/29/2014 from Travelers Atlanta Claims Center.
Travelers position remains unchanged since the first response on 8/18/2014 to this complaint.  Travelers attempted to subrogate the other insurance carrier for the damages paid on behalf of [redacted] policy but the other carrier denied liability.  Due to conflicting liability positions, inter-company arbitration was filed.  The arbitrator ruled that [redacted] was the majority at fault for the accident based on information sent in by both carriers.  The inter-company arbitration does not change our assessment of liability, but the decision made by arbitration is binding and final.

Complaint: [redacted]
I am rejecting this response because:here is how I see the story.I go to a restaurant, and really feel like eating Hawaiian pizza. according to the menu, Large Hawaiian Pizza is $10, so I order one. I start eating it, right around I'm about half way done with the pizza, the server comes and apologetically informs me that there has been a "system processing error", and infarct the price of Large Hawaiian pizza is $22, so the difference in price will be added to my bill.  I'm not happy with the way that has been handled, so I get up and leave the restaurant.  A month latter the restaurant manager sends me a bill for $1, according to him I ate half of a pizza that's worth $22, and the price of the half pizza I ate then is $11. I only paid $10, so unless I pay the $1 difference, he would send me to collection.well, with that story I'm not a happy customer.  I'm not a happy customer with how I was billed from Travelers either. IT IS NOT THE CUSTOMER RESPONSIBILITIES TO PAY FOR THE PROVIDERS MISTAKES(SYSTEM PROCESSING ERROR)! The error was not done by me, nor in my system. And no, you don't need to explain me the difference between pizza and car insurance coverage.The Facts:#1- I'm not happy with how the "system processing error" billing was handled.#2- I don't really care about $127, that amount of money won't really break my bank, that's just a numerical representation of Travelers mistake.The Questions:#1- Does Travelers care if I'm a happy customer?#2- Does Travelers care about $127?So unless Travelers would like to change how I feel, they really don't need to further respond.
Sincerely,
[redacted]

hi,
by law, I have two years to report the claim. The delay in reporting the claim is simply because I was not aware of the damages until  May 17, 2014.  I told Travelers that I found a shingle and debris following Sandy Storm of October 2012. I did not reported it back then because I did not think it came off my roof, I am not sure what other evidence they need from me to validate the claim. My roofing company gave the wind report that was actually generated by Travelers to settle a claim with one of his customers. The claim was also reported late, and was approved. II don't know why my claim was denied.I am asking Travelers to give some specifics on wind events that happened after my policy was cancelled on April 2013. Please just name one storm that could have  impacted the roof damages after April 2013. I appreciate it
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

A response was sent 9/22/2014 from [redacted] Business Center.
"Thank you for your recent
inquiry to Travelers through the Better...

Business Bureau.  I appreciate
having the opportunity to speak with you by telephone today and I am sending
this letter as a follow up to our conversation.
Per our discussion and your
information provided, we have updated the information for the replacement cost
estimator for your home. Your new coverage amount of $361,000 effective
September 24, 2014 reflects the correct replacement coverage for your home. The
additional premium for this update will be $43."

A response has been sent to Mr. [redacted] today, 10/26/2015.
It outlined the amounts due, paid, and explained there was a system processing error when adding the 2015 Scion.
We regret that...

you do not agree with the premium charged to
you for your coverage.  However, our review
shows that the premium charged to be appropriate based on the coverage
provided.

Complaint: [redacted]
Here is the requested information:
 
The names are [redacted] and [redacted]
 
The address is
[redacted]
 
Policy number:  [redacted]
 
Claim Number:  [redacted]
 
Note the policy is no longer active as Travelers canceled the plan. 
Sincerely,
[redacted]
 
 
Mr. [redacted], Good Morning......Travelers cannot identify a homeowners policy number in your and your ex-wifes' name.  The address and phone number provided do not come up in our policy system search.  Additionally, without your ex-wifes' name we cannot identify a claim number.  Please proivde her name, a policy number and a claim number so that we can properly identify what Travelers office will need to respond.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  They are wrong.  Page 3 of the settlement includes gastroparesis.  They have denied the bills purported billed as sore throat, but in reality are also part of the claim as the sore throat arose from constant vomiting. She was hospitalized for several days for severe vomiting just days after that.
Also, during the day of the settlement, their attorney agreed to pay all bills.  Their statement in their letter stating they rejected it, we have nothing in writing in the contract that substantiates that.  We reject their claims
Sincerely,[redacted]

A response has been sent as follows:
Mr. [redacted] has
presented a concern that he did not timely receive temporary total disability
checks. In this particular case, ...

Mr.
[redacted] checks were issued timely (6-25-15 and 7-2-15) however, the address
selected for delivery was left blank and the checks did not reach Mr. [redacted].
Upon learning of the oversight, a stop pay to void the checks was
initiated.  On 7-10-15, the adjuster
spoke to Mr. [redacted] attorney and a manual check was prepared to expedite the
issue. Additionally, another check was prepared on 7-16-15 for $833.85, to
bring the file financially whole. 
At this time Mr. [redacted] has been
paid the proper amount. Appropriate financial diaries are in place to ensure
timely and accurately issuance of checks moving forward. The address issue
involving the PO Box vs physical address has been updated to eliminate any
further check issues.
We
look forward to working with Mr. [redacted] and his attorney to ensure that all
payments owed on the file are addressed accurately and timely.

March 21,2016
For more than 15 years my insurance needs had been through an independent
agent located in metro Atlanta and I was now living in rural West Georgia
so I decided I needed to change. However, before changing agents and my
coverage I shopped for insurance with several different companies. The
Travelers Insurance took my information and quoted a price which provided
$422,000 coverage. I told him I considered that more than the current
market value. However, after considering the combined quoted price for
the home and auto insurance, I called him back the next day and told him
I would accept the quoted price. I then notified my agent that I was
terminating my current insurance with him effective April 1, 2015 and
then paid the premiums quoted by Travelers.
I received a letter from Travelers dated April 20, 2015 giving notice that
my home coverage would be increased from $422,000 to $568,000 effective
5/10/2015 unless they heard from me. I responded and notified them that
I did not want to increase the coverage based on the following facts:
Until April 1, 2015 my home was insured with The Hanover Insurance Group
for $358,000 Policy period (8/26/14 -8/26/15). The previous policy with
Hanover (8/26/13 - 8/26/14) was for $348,000. My home was new and first
occupied by me in May 2006 and insured for 310,000. Current market
conditions put my home less than the $422,000 coverage that I had
already agreed to.
After requesting a detail list of why my coverage had been increased by
such a large amount (much more than total market value for the property
and house), the only reply was "Replacement" costs. I talked with several
Travelers people who really gave no options other than pay more. Not
wanting to go through the cancellation procedure and then seeking another
company, I let it ride for the policy year.
This month (April 2016) I received a renewal notice and bill which stated
that the home coverage had been increased to $579,000. The justification
for 1.8% increase was based on information provided by contractor [redacted] [redacted] I would conclude that [redacted] [redacted] is in the
estimation business for insurance companies and not involved in insurance
claims settlement.
The Notices sent to me increased the value from $422,000 to $579,000 and
leaves little choice other than consider it a "Bait and Switch" technique.
I have no current or recent claims to settle. Just be aware that Travelers
Insurance has no local investment or agents to give you face time, the
bottom line is their only motivation. Fraud, as distinguished from
innocent misrepresentation, is characterized by deliberate deception.
Caveat Emptor.

A response was sent to Ms [redacted] on 4/15/2015 from Travelers:
mso-bidi-language: AR-SA;">Travelers
aims to indemnify its customers with a fair and accurate [redacted]) when a vehicle is deemed not to be repairable. After reviewing the
valuation and local market information with the total loss handler, we
believe the settlement extended by Travelers to be an accurate assessment of
the value of your vehicle.

A response was sent from Travelers 5/27/2015.
The response outlined the payments made, and billed, and the outcome was the $10.00 late charge has been waived, which reduced the amount now due.

I recently had a stress claim crack on my boat after years of making premium payments. The claim was handled well and payment was made. As a result of the claim my policy was cancelled which was not explained to me in the beginning of the process. I feel this company should explain to its customers that it is ok to make premium payments but if a claim is made that is what will happen to you

A response was sent to Kyung Chung on March 18, 2014 from Travelers Naperville IL Claim Service Center as follows:
"I am writing in response to
your...

correspondence dated March 5, 2014 regarding a claim which you reported on
July 8, 2013 regarding water damage to the property of Old Towne Cleaners and
its customers.  Travelers Casualty
Insurance Company of America (“Travelers”), issued the above-referenced policy
to Old Towne Cleaners, which was in effect on the July 3, 2013 date of
loss.   As we discussed, Travelers will review
this claim and we may contact you to request additional information.   Travelers is reserving all of its rights and
any further investigation and activities are not a waiver of Travelers’ rights
under the policy or at law.
In the interim, if you have
any questions or need additional information, please feel free to contact me at
the number listed above."

Complaint: [redacted]
I am rejecting this response because: This response is insufficient, shows lack of concern and/or care, in...

respect to the entire business relationship and customer service and billing issues encountered when I counted on Travelers to represent me as my auto insurance company for which has fallen short.  The company took my payment over the phone and cancelled me with no notification then mailing refund check and statement to an inaccurate address.  Just poor follow up and care. Complete and unexpected disappointment.
Sincerely,
[redacted]

A reesponse was sent 9/15/2014 from Travelers [redacted]...
We do see that you’ve been in contact with our
Service Representatives and were advised that Travelers introduced revised,
higher rates since your...

policy last renewed and that this was a factor in the
higher premium. We did thoroughly review your account and can confirm that you
are receiving the following discounts: Continuous Insurance Discount, Good
Payer Discount, Home Ownership Discount, Paid in Full Discount, Safe Driver
Discount & New Car Discount for the 2012 [redacted]. There are
additional discounts available for which you may qualify; please contact our
Licensed Service Representatives.  (The contact information was provided in the resonse letter as well.)