AAA Auto Sales & Leasing

Revdex.com:Papers have been submitted to the company showng more inquiries were made with other financial institutes I have reviewed the response made by the business in reference to complaint ID 11011864, and find that this resolution is satisfactory to me Regards, [redacted] ***

Andrea Please see below correspondence from our attorney as of yesterday where he was attempting to communicate with the consumer and her counsel [redacted] ***Hey [redacted] , I hope all is well I am disappointed that I haven't heard from you in response to my previous e-mails I can only surmise that you(your client) is not amenable to resolving this matter as offered I was hopeful that we could reach an agreement, but given your failure to respond, I have must request that [redacted] return the Honda CRV loaner in her possession to the dealership Please consider this e-mail as formal notification that effective Monday, February 27, at 5:pm, Premier Honda's authorization for [redacted] 's use of the Honda CRV loaner in her possession will terminatePlease note that [redacted] may return the loaner to the dealership before then and, upon her execution of the necessary documentation needed to title and register the CRV, she can retrieve/take delivery of same Alternatively, [redacted] can return the loaner and Premier Honda will refund $15,paid by her Please advise which option, if any, [redacted] desires, so I can make arrangements to facilitate sameAgain, [redacted] 's continued use of the loaner vehicle after 5:p.mon February 27th will be without the approval or consent of Premier Honda and thereafter, Premier Honda will take all necessary steps to recover possession of sameShould you have any questions or wish to discuss this matter, please feel free to give me a callRegards, Brett MDupuy, EsqPoydras Street, Suite 1400New Orleans, LA Office: (504) 670-3105Fax: (504) 910-Cell: (504) 289-CONFIDENTIALITY NOTICE: The information contained in this e-mail is legally privileged and confidential information intended only for the use of the individual or entity named aboveIf the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or duplication of this e-mail is strictly prohibitedIf you have received this e-mail in error, please immediately notify the sender by reply e-mail and delete this message, or contact the sender at (504)670-Thank you

[redacted] I have spoken to the GM, [redacted] , who has refunded the $to the consumer as requestedShould you need any additional information please contact me at your convenience.Sincerely, [redacted] Premier Automotive Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10793075, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As for MrsTracey saying that the mechanic is not shady, I never stated that he was shady, I said he was a shade tree mechanic, meaning the way he stated was that he was not aligned with any dealershipI never attacked the mans character or work to say he is "shady." The problem I am having with their response is that they are falsifying information When I first contacted my salesman, he never questioned what the problem was he just informed me to go to the service department Upon my first visit to the service department Calvin informed me to take the vehicle to Ford because it was still under warranty Honda never looked at the vehicle I did as he instructed and returned to Honda with a list of problems that Ford said required attention As for Mrs Tracey's claim saying that a competing dealership would give claims, there was no reason for them to I never met with any salesperson from Ford in Slidell for them to make any claims to sale me another vehicle There was no one at all who approached me on purchasing from them My problem lies with Honda because apparently they do not want to fix my vehicle The reason why I ended up finding that the vehicle was over priced was because after attempt after attempt of trying to resolve this problem I searched for another dealership that had the same car I have and before they even went any further with a sale for me they sat down and talked to me about my car facts and the sale price that the vehicle was financed forThe immediately stopped the sale and told me that I should either report Premier Honda to some entity which name I cannot recall, or to get a lawyer to help me Once again I had never seen the car facts prior to my purchasing On 8/when I finally met Lionel, he informed me that he was on vacation during the time of my sale and that he did not remember that vehicle coming in and could not be certain if the vehicle was ever checked properly since he was not there When I discussed with him about the problems and that the car was wrecked he stated, "a lot of these cars on this lot were wrecked," as if that is ok that the vehicle was overpriced in financing As for MrsTracey's claim saying that he did not offer me a vehicle, he did in fact say that he was trying to get Eric to see if he could start up work on a Honda Accord and that he would try to transfer our loan Whether or not that was just small talk to pacify us, that statement did occur I have no reason to make up statements The only part of this that makes sense is that Lionel was on vacation, which apparently is why I never received a call back but in that circumstance I should have been referred over to another manager who had authority to assist me in my concerns However, upon his return to work, Lionel still never returned any of my daily calls to the dealership I began to call twice a day for several weeks since no one was ever responding until Arthur was the only one who decided to attempt to help me.As for the trimming that MrsTracey is saying I refused, this conversation never happened! I asked for them to fix that and my request was never addressed by Lionel until I showed him a small piece that was missing where he said he would order that part Supposedly that part was ordered on8/but I never have received a call saying the part came in As for the rest of the chrome trimming that is peeling off, Lionel never directly addressed that saying that he would replace it He said that he knew "a guy" who could fix that It was never a conversation of we, Honda, will replace these parts for you We sat there from am to pm on 8/ We saw the mechanic leave in the vehicle twice When he rode by himself, he brought the vehicle back to Calvin and said nothing was wrong with it It wasn't until I request for the mechanic to ride with me so that he can hear the noises that I am hearing before they did anything The only thing they ended up doing was resurfacing one rotor which the mechanic informed me would soon require attention againThe mechanic also told me that he saw where the rotor was warped but he said Lionel doesn't want to pay for it to be replaced.On that same day 8/while we were in there my wife called the number that's listed on the Revdex.com website and left a message for a Tracey I am not sure if this is the same Tracey that is responding but if so she had left several messages for her since 8/After she was unsuccessful in reaching anyone, she then sent MrDuhon a message on his Facebook page informing him of what is occurring since no one was properly addressing the issues What I would like to occur is that Honda would be fair and do what's right Fair and right to me is adjusting my financingI am not asking for the car to be $1000.00, I am only asking for them properly resend the information to Capital One and fix the issues with the car that I am having This is the vehicle of my choice, however I would have not driven away from the lot if I would have known these issues were there Who in their right mind would knowning go to a well know dealership and purchase a car that required attention on day one To further drive home the point that this sale was improperly done and rushed was that I drove away with NO INSURANCE on the day of purchase This is the first time I have ever purchased a car through financing and was not aware of all of the things that went with it and Eric contacted my wife two days later requesting insurance information It wasn't unitl later as these issues continue that I found out that certain things are required upon the sale of a vehicle My wife has proof of this because she was trying to send Eric a photo copy of the insurance that I had to get my insurance company to backdate the proof I am only stating this so that you know everything was not properly done with this purchase As I stated above, I would like for the car to be completely fixed and the financing adjusted Would you want to buy a car and have all these issues within the first day, week, month of the purchase? I just hope and pray that Honda is willing to do what is right and fair I am not trying to give my car back, I just want it repaired and the price adjusted at a fair price Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11962546, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOther than an initial email from Premier's legal counsel (please see attached), wherein he included a ludicrous demand that I sign a Release FULLY ABSOLVING Premier, its managers, officers, salespersons, etc,from any and all liability in this matter, past and present, and prohibiting me from taking any action against same (although Premier and, as such, its counsel are well aware that the District Attorney's investigating Detective has already involved me in the investigation, further indicating he will require my presence and/or testimony at the trial of the criminal portion of this matter!), I have received NO further emails with offers of settlement, nor, to my knowledge, has my attorneyThat having been said, however, and as counsel for Premier Honda has been made aware, my attorney is present out of the countryAlthough I was not aware of this late-Friday afternoon correspondence sent by MrDupuy to MsD [redacted] until receipt of this most recent contact from the Revdex.com, I do know that MsD [redacted] has previously attempted to contact counsel for Premier with regard to settlement of these issues, on repeated occasions, only to be told that he was "in court" or otherwise unavailableObviously, this is a frustrating and difficult issue for all parties involvedHowever, I do not feel that I should be punished for MrDupuy's failure to timely respond to my attorney's attempts to contact him, nor do I believe that a late-Friday afternoon email sent by Premier's counsel (specifically, the Friday before Mardi Gras, when, as all New Orleanians are well aware, most, if not ALL, businesses (INCLUDING THE COURTS) close and remain so until the following Wednesday!) should require any such urgency as he has indicated therein when, in fact, his client remains in possession of MY VEHICLE and MY MONEY, NOW A FULL SIX MONTHS AFTER I PAID IN FULL FOR SAID VEHICLEFurther, as Premier has FAILED to provide a current license, I have been unable to drive said "Loaner" since the end of last year due to expired dealer tags! In sum, Premier has made demands, but offered nothing of substance to defray the expenses I've incurred in reimbursing friends for use of their various vehicles during this timeThe fact that Premier maintains that I have had a loaner in my possession at all time relevant hereto is laughable, considering the loaner has NO LEGAL DEALER LICENSE, rendering it illegal to be driven It has, therefore, remained parked in my driveway for the greater part of the time it has been in my possessionFurther, and despite Premier's allegations that the loaner was a "brand new" vehicle, the loaner in MY possession was delivered to me in DEPLORABLE condition, with obvious signs of having been WELL-USED (i.e., fast food containers, trash, pet hair and the like strewn throughout the vehicle, as well as in excess of miles showing on the odometer!)As such, I maintain that Premier Honda remains derelict in its duty to provide the service(s)/product(s) for which I paid SIX MONTHS AGO, choosing rather to hold my vehicle "hostage" until such time as I acquiesce to its unreasonable demand for Release of All Claims (exceptionally egregious, in light of the District Attorney's ongoing involvement in this matter AT ITS DEALERSHIP!) Regards, [redacted]

[redacted] The Comptroller of the dealership has pulled the paperwork and provided me confirmation the cancellations have been processed and applied for on behalf of the consumerThe dealership does not see an additional fee charge as referenced in the complaint as all paperwork is documented, acknowledged and signed by the customer.Should you need any additional information, please contact me at your convenience.Sincerely,Tracey F*, Premier Automotive Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10793075, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not pleased with this answer because in the first days I made numerous calls and I can provide a call log if necessary, however no one ever returned my callEvery time I called I asked to speak to the manager and was never directed to Lionel until 8/when I stayed in the dealership from10-p.m Also when I brought the.vehicle in they only serviced the front rotars but I still had problems with it which is why I brought it back to be checked againThey did not replace all of them and I still have problems with them nowThe service tech even told me himself that there is front end damage and the rotars were still damagedDuring our visit Lionel was even.trying to get us out of that car himself and.put us in a Honda and we told him we were not interested in those vehicles because.they are too small We also talked to him about the financing of the.car which we later found out was over priced because of the accident that was on the car facts and he still declined when we asked to be directed to the financing manager The Ford dealership in Slidell diagnosed.the vehicle with needing all of the rotars and tires replaced however they declined to.fix itThe only reason I went to Ford in the first place was because.during that first week I had the vehicle I brought it to Honda and they.sent me to Ford and didn't even try to fix itAs for the "vendor" who he is claiming he lined up for us, when I spoke to the man he said didn't even work for Honda and he was pretty much a side "shade tree"mechanic I didn't feel comfortable bringing my vehicle to an outside non certified vendor Also there was a part that was suppose to be orderd,however I never even received a call letting me know the part was inThe last correspondent I got from them was to.come.and pick up my license plate.Til this day, there are still problems with the vehicle There is strange noises in the steering, along with the rotar and.break grinding that is constantly making noisesHonda claimed they turned the rotars and a retorque I am highly upset that they sold me a previously wrecked vehicle over priced and refuse to acknowledge my concerns Regards, [redacted]

[redacted] In reviewing the purchase paperwork from [redacted] sale in 2015, it shows she purchased her pre-owned Malibu and was approved at 14% interest rateShe also rolled in a substantial amount of inequity from her traded in vehicle which in turn was added to her Malibu loanThis may be the explanation for what appears to be a high amount being paid for her vehicle purchaseHowever, it includes the sale price, her interest and her payoff amount on a traded vehicle.In addition it represents she put money down which was also applied to her saleAll information appeared listed properly and in accordance with her agreed upon purchase terms and signaturesSincerely,Tracey [redacted] Premier Automotive Management

April,I have spoken with both the GM, Ashley C [redacted] , and the Finance Mngr, Mike T [redacted] , who once again checked and show no history of submitting to any other lenders for [redacted] However, they have agreed to happily look in to it and see where it originatedThey ask for copies of the letters be sent to them via email and they can look in to as the copies sent previously were snapshots of portions of the letters and could not be read [redacted] @premierautomotive.com and [redacted] @premierautomotive.com are the emails to send copies to and they will look in to why those inquiries were done.Sincerely [redacted] Premier Automotive Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11011864, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting the response.They are being dishonest by stating they only inquired with one bankI have attached letters from other banks that states Premier Honda made inquiries on my credit and it's only a few.I also offered to verify the business by bringing in my business license but was brushed off by MikeI'm sure my issue won't be reversed but I do feel my case could have been handled differently and I should have been notified by Honda once the loan with capital one didn't go through Regards, [redacted] ***

[redacted] Premier Honda sold the consumer a vehicle and processed paperwork with a co-signerThe co-signer then indicated to the dealership they did not want to co-sign and requested they be removed from the paperworkThe dealership advised the vehicle would then need to be returnedThe consumer was made aware of this and refused to return the vehicleIn an attempt to cover all options, the finance manager advised he would attempt to get a lender to finance her purchase without a co signer [redacted] was aware of thisAfter much work and many attempts, the finance manager advised [redacted] he could not get a lender to finance her on the loanShe was told she would need to return the vehicle.The dealership does not have authority over a lending institution's conditions for approvalPremier Honda has done everything they can to attempt to gain financing for [redacted] and not received any approvals from various lendersLienholders base approvals on several items inclusive of credit rating, income, debt, job time etc...Premier Honda does not control those conditions[redacted] has not received a tag or plates because there has not been an approved purchase to processPremier Honda requires [redacted] to return the vehicleUnfortunately if she doesn't cooperate and do so in a timely manner it will be reported as unauthorized usePlease advise the consumer to contact Mike Thornton, Finance Manager or Ashley C [redacted] , General Manager to notify of the vehicle returnShe may also contact her salespersonSincerely,Tracey F*, Premier Automotive Management

[redacted] Premier has become aware of this complaint and also the fact that [redacted] has retained an attorney Even though Premier denies the validity of this claim, it is actively working with the customer and her attorney toward a mutually agreeable resolution and does not expect a Revdex.com hearing will be needed in this matterSincerely,Tracey [redacted] , Premier Automotive Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12070321, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Though Premier Honda has confirmed that the paperwork has been submitted, satisfying the first part of the complaint, they have yet to provide an answer as to unexplained charges on the sale of my Honda CivicTo explain further, the original lease paperwork states a buyout price of $12,The sales paperwork from Premier Honda states the sale to be $13,This is a difference of $1,No contact with Premier Honda has explained these added charges, and as the paperwork remains unsigned by a representative of Premier Honda, it seems as though the sale may even be invalidI require to be reimbursed for the unexplained charges on the sale, which total $1, Regards, [redacted]

[redacted] I spoke to Management and reviewed the purchase of [redacted] *** [redacted] purchased the vehicle for It is advertised for $22,but the disclaimer on the site is: "While every effort is made to ensure accuracy, by using this site you agree that neither the advertisers nor the publisher will be responsible for misinformation, typographical errors, etc., herein or any personal or financial losses that may result from the aforementionedTax, Title, License, Destination and Accessories are not included with advertised price." The Destination of $had to be added to the vehicle as well as the accessories Paint/Fabric protection- $695Wheel Locks- $150Splash Guards- $295Nitro Fill- $150All Season Matts- $250Premier Services- $I believe [redacted] did not see the disclosure which directly applies to her price in this case Please let me know if you should need any additional information Tracey F*, Premier Automotive Management

[redacted] The Used Car Manager, Lionel B [redacted] , advised the customer complained about the things that follow: *Brakes were pulsating - the dealership agreed to and did turn the rotors and replaced the brake pads *Chrome window molding was starting to come off - the dealership agreed to and set up an appointment with our vendor that specializes in those repairs and when the vendor called the customer, he told the vendor not to worry about itAt this point, the dealership has accomodated the consumer as he requestedThe pre-owned vehicle was purchased with a day limited powertrain warrantyThe above items do not fall under that warranty but were provided from purchaseAny additional work will be the responsibility of the consumer.Please let me know should you need any additional information.Sincerely, [redacted] , Premier Automotive Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12570546, and find that this resolution is satisfactory to me Regards, [redacted] ***

*** Premier Honda apologizes for any delays in processing the refundOur Comptroller, Kim C***, has confirmed the refund has been processed and has contacted the customer to advise of such. Please let me know should you need any additional information. Sincerely,Tracey F*
Premier Management

***Please see the below email dated Feb to *** ***'s attorney notifying her the correct amount of the refund was 15,and NOT 15,(an $difference)Please also see the attached check copies where the checks total the refund of 15,Premier Honda has refunded *** *** correctly as advised. Tracey ***Premier Automotive Management *** ***
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*** *** *** *** * *** ** *** *** * **5,381.55CORRECTION - Ginger, the check is $15,381.55...SORRY!Great Ginger! I have requested that a check be cut payable to *** ** *** in the amount of $15,today Please advise when *** *** will return the loaner and retrieve her check so that I can advise my principals as to when to expect herThank you! Regards,Brett MDupuy, EsqPoydras Street, Suite 1400New Orleans, LA Office: (504) 670-3105Fax: (504) 910-Cell: (504) 289-

***The below email was sent to the consumer from my Service Manager; From: Walter C*** *** Sent: Monday, January 08, 11:AM *** *** *** Subject: Approval for settlement request *** *** After
reading your complaint, please accept my apology on behalf of Premier Honda I am reaching out to put in writing, that Premier Honda will be happy to accept your desired settlement, as your past, and future loyalty is very important to usPlease retain, and bring a copy of this email when you come in for service, and show it to our Service staff when you arrive. The maintenance schedule is as follows; oil and filter changes per year, for the next years.Tire rotations, and balance for the next yearsalignment per year, for years.Discounted pricing on future tire replacements, purchased through our Dealership at the first recommended replacement. Please feel free to contact me for any questions at *** **t***We look forward to assisting you in the future. Sincerely, Walter C*** Service and Parts DirectorPremier Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11962546, and find that this resolution is, IN PART, satisfactory to me.
However, and as stated in previous correspondence, legal action against Premier Honda (and/or any/all of its owners/officers/management/personnel who colluded, FOR OVER SIX MONTHS, in perpetuation of the fraud against me, as well as its insurers for acts such as these) remains ongoing. Thank you for your kind assistance in prompting Premier Honda to at least refund my purchase price (again, after a SIX MONTH DELAY).Sincerely,
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