AAA Auto Sales & Leasing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10999314, and find that this resolution is satisfactory to me.
Regards,
*** ***

***The consumer came in to the dealership with a Capital One letter for approval but one of the stipulations with Capital One's letter was proper proof of income and unfortunately this did not have what the bank required for thisThe Finance Manager, Mike T***, tried everything he could to
get this customer's deal approved. He tried to get the bank to accept bank statements as proof of income but due to the credit standing on the buyer, the bank was unable to make that exceptionSo since we did not have a fund-able contract, we had to get the car backAs far as the inquiries, Premier Honda's GM advised he doesnt see how that was possible since they only submitted the customer to one bank Perhaps *** *** can look in to who made the inquires.Should you need any additional information please contact me at your convenience. *** ***Premier Automotive Management

*** I sent the below email to the consumer on Feb 15, and have received no responseMy intention is to connect her with the internal staff that can assist her but I need the details. EMAIL SENT TO CUSTOMER---*** *** I received your recent concerns sent by the Revdex.com
regarding your cancellation request for a vehicle previously purchased in NashvillePlease email me all of the cancellation copies you have and I will get them in to the correct hands of the department handling those for us. My apologies for any delays you have had in doing so. Thank you, Tracey F*Dealer Image Facilities/Customer RetentionPremier Automotive ManagementI-Service RoadNew Orleans, LA 70128###-###-#### (direct)###-###-#### (mobile)###-###-#### (fax)***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11962546, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011864, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I received letter about inquiries made in my name by Global Lending Services, AmeriCredit, and a company called Ally Lending ServicesI'm sure we won't get this situation settled in a manner I would like due to the constant denial that the company ran my name and I have letters to prove it without my knowledgeI would just like Premier Honda to know as a customer I walked away unsatisfied with the way my sale was handled and should have been notified earlier in advance if they were experiencing some type of difficulty with getting a deal done that they stated was already done
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10627635, and find that this resolution is satisfactory to me.
Regards,
*** ***

AndreaBelow is a follow up email sent by our legal counsel to *** ***'s attorney yesterdayPlease advise *** *** she can reach out to our attorney directly if she would like to respond and make arrnagements for us to deliver her refund check since her attorney is presently out of the country according to her recent response.Thank you,Tracey ***, Premier Automotive Management *** *** ** *** *** ***
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*** *** *** *** * *** ** *** ** *** *** Happy Mardi Gras Ginger Can you confirm when *** *** intends to return the loaner in exchange for the refund check? Or, we can make arrangements to bring her the check and retrieve the loaner If she would like us to do so, please advise where and when so we can arrange to do so? Thanks! Brett MDupuy, EsqPoydras Street, Suite 1400New Orleans, LA Office: (504) 670-3105Fax: (504) 910-Cell: (504) 289-

*** I have spoken to the General Manager, Fred ***, who has confirmed the customer has purchased an extended warranty and pays for it monthlyI was also advised the consumer was loud and abrupt while at the dealership causing a disruption to businessThe police were called as a result
This is not something the dealership would like to occur while conducting business as all matters can be resolved professionallyShould you need any additional information, please contact me at your convenience.Sincerely,Tracey *** Premier Automotive Management

***I have confirmed with the dealership that the consumer's purchase and loan has been processed and fundedI have also advised Mike T***, Finance Manager, to provide consumer with necessary paperwork to have flag removed from her license if it is related to her trade and to have her license
plate paperwork has a rush on it to get it to her as soon as possible.Should any further requests come about as a result, the consumer is free to contact the General Manager, Ashley C***, directly for assistanceac***@premierautomotive.comSincerelyTracey F*Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12070321, and find that this resolution is satisfactory to me I will be contacting the General Manager to further pursue matters of this complaint.
Regards,
*** *** ***

***Premier Honda stands in its original response regarding this complaintShould the consumer wish to call the General Manager, Fred M***, to review the paperwork again that option is available.Sincerely,Tracey F*, Premier Automotive Management

Andrea Please see below correspondence from our attorney as of yesterday where he was attempting to communicate with the consumer and her counsel. [redacted]Hey [redacted], I hope all is well.  I am disappointed that I haven't heard from you in response to my previous e-mails.  I can only surmise that you(your client) is not amenable to resolving this matter as offered.  I was hopeful that we could reach an agreement, but given your failure to respond, I have must request that [redacted] return the 2016 Honda CRV loaner in her possession to the dealership.  Please consider this e-mail as formal notification that effective Monday, February 27, 2017 at 5:00 pm, Premier Honda's authorization for [redacted]'s use of the 2016 Honda CRV loaner in her possession will terminate. Please note that [redacted] may return the loaner to the dealership before then and, upon her execution of the necessary documentation needed to title and register the 2013 CRV, she can retrieve/take delivery of same.  Alternatively, [redacted] can return the loaner and Premier Honda will refund $15,399.55 paid by her.  Please advise which option, if any, [redacted] desires, so I can make arrangements to facilitate same. Again, [redacted]'s continued use of the loaner vehicle after 5:00 p.m. on February 27th will be without the approval or consent of Premier Honda and thereafter, Premier Honda will take all necessary steps to recover possession of same. Should you have any questions or wish to discuss this matter, please feel free to give me a call. Regards, Brett M. Dupuy, Esq. 650 Poydras Street, Suite 1400New Orleans, LA 70130 Office: (504) 670-3105Fax: (504) 910-9474 Cell: (504) 289-6874 CONFIDENTIALITY NOTICE: The information contained in this e-mail is legally privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or duplication of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by reply e-mail and delete this message, or contact the sender at (504)670-3105. Thank you.

[redacted]I spoke to Management and reviewed the purchase of [redacted]. [redacted] purchased the vehicle for 25665.00.  It is advertised for $22,999.00 but the disclaimer on the site is: "While every effort is made to ensure accuracy, by using this site you agree that neither the...

advertisers nor the publisher will be responsible for misinformation, typographical errors, etc., herein or any personal or financial losses that may result from the aforementioned. Tax, Title, License, Destination and Accessories are not included with advertised price." The Destination of $835 had to be added to the vehicle as well as the accessories Paint/Fabric protection- $695Wheel Locks- $150Splash Guards- $295Nitro Fill- $150All Season Matts- $250Premier Services- $291 I believe [redacted] did not see the disclosure which directly applies to her price in this case.  Please let me know if you should need any additional information.  Tracey F[redacted], Premier Automotive Management

[redacted]The Comptroller of the dealership has pulled the paperwork and provided me confirmation the cancellations have been processed and applied for on behalf of the consumer. The dealership does not see an additional fee charge as referenced in the complaint as all paperwork is documented,...

acknowledged and signed by the customer.Should you need any additional information, please contact me at your convenience.Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted]Premier Honda stands in its previous response. Should the consumer wish for further assistance they are welcome to get clarification beyond our response from the General Manager, Ashley C[redacted]. Thank you for your assistance.Sincerely,[redacted]Premier Automotive Management

April,I have spoken with both the GM, Ashley C[redacted], and the Finance Mngr, Mike T[redacted], who once again checked and show no history of submitting to any other lenders for [redacted] However, they have agreed to happily look in to it and see where it originated. They ask for copies of the letters be sent to them via email and they can look in to as the copies sent previously were snapshots of portions of the letters and could not be read. [redacted]@premierautomotive.com and [redacted]@premierautomotive.com are the emails to send copies to and they will look in to why those inquiries were done.Sincerely[redacted]Premier Automotive Management

[redacted]The Used Car Manager, Lionel B[redacted], advised the customer complained about the things that follow: *Brakes were pulsating - the dealership agreed to and did turn the rotors and replaced the brake pads *Chrome window molding was starting to come off - the dealership agreed to and set...

up an appointment with our vendor that specializes in those repairs and when the vendor called the customer, he told the vendor not to worry about it. At this point, the dealership has accomodated the consumer as he requested. The pre-owned vehicle was purchased with a 30 day limited powertrain warranty. The above items do not fall under that warranty but were provided from purchase. Any additional work will be the responsibility of the consumer.Please let me know should you need any additional information.Sincerely,[redacted], Premier Automotive Management

[redacted] Premier Honda uses our bumper vendor, Wade, for related work at all of our dealerships and can offer the convenience of him going to the customer because he is mobile. He is not "shady" in any way as we would not utilize such a person for a vendor. I would imagine another dealership that competes with other dealers would certainly advise the consumer more work is needed on a vehicle, as the Ford dealership did in attempt to sell service. We do not repair based on another selling dealer's diagnosis. Premier Honda addressed Mr. [redacted]'s concerns. The Service Advisor, Calvin, informed us the consumer declined having him order the small trim part for his vehicle. He will need to contact Calvin in Service to have that done if he chooses to within 30 days. Lastly, the Sales Manager did not offer to swap the consumer out of the vehicle as he offered to trade him out of the vehicle in the event he was not satisfied.  Should you need any additional information please contact me at your convenience.Sincerely,[redacted] Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12070321, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Though Premier Honda has confirmed that the paperwork has been submitted, satisfying the first part of the complaint, they have yet to provide an answer as to unexplained charges on the sale of my Honda Civic. To explain further, the original lease paperwork states a buyout price of $12,314.85. The sales paperwork from Premier Honda states the sale to be $13,631.00. This is a difference of $1,316.15. No contact with Premier Honda has explained these added charges, and as the paperwork remains unsigned by a representative of Premier Honda, it seems as though the sale may even be invalid. I require to be reimbursed for the unexplained charges on the sale, which total $1,316.15.
Regards,
[redacted]

[redacted]Premier Honda sold the consumer a vehicle and processed paperwork with a co-signer. The co-signer then indicated to the dealership they did not want to co-sign and requested they be removed from the paperwork. The dealership advised the vehicle would then need to be returned. The consumer was...

made aware of this and refused to return the vehicle. In an attempt to cover all options, the finance manager advised he would attempt to get a lender to finance her purchase without a co signer. [redacted] was aware of this. After much work and many attempts, the finance manager advised [redacted]  he could not get a lender to finance her on the loan. She was told she would need to return the vehicle.The dealership does not have authority over a lending institution's conditions for approval. Premier Honda has done everything they can to attempt to gain financing for [redacted] and not received any approvals from various lenders. Lienholders base approvals on several items inclusive of credit rating, income, debt, job time etc...Premier Honda does not control those conditions.[redacted] has not received a tag or plates because there has not been an approved purchase to process. Premier Honda requires [redacted] to return the vehicle. Unfortunately if she doesn't cooperate and do so in a timely manner it will be reported as unauthorized use. Please advise the consumer to contact Mike Thornton, Finance Manager or Ashley C[redacted], General Manager to notify of the vehicle return. She may also contact her salesperson. Sincerely,Tracey F[redacted], Premier Automotive Management