AAA Auto Sales & Leasing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011864, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting the response.They are being dishonest by stating they only inquired with one bank. I have attached letters from other banks that states Premier Honda made inquiries on my credit and it's only a few.I also offered to verify the business by bringing in my business license but was brushed off by Mike. I'm sure my issue won't be reversed but I do feel my case could have been handled differently and I should have been notified by Honda once the loan with capital one didn't  go through.
Regards,
[redacted]

Revdex.com:Papers have been submitted to the company showng more inquiries were made with other financial institutes
I have reviewed the response made by the business in reference to complaint ID 11011864, and find that this resolution is satisfactory to me. 
Regards,  
[redacted]

[redacted]Our records still show that we only submitted to Capital One. We are investigating other inquiries. It is hard to read the snapshots. If the consumer can verify the other lenders and letter dates we will certainly investigate.[redacted]Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10793075, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As for Mrs. Tracey saying that the mechanic is not shady, I never stated that he was shady, I said he was a shade tree mechanic, meaning the way he stated was that he was not aligned with any dealership. I never attacked the mans character or work to say he is "shady." The problem I am having with their response is that they are falsifying information.   When I first contacted my salesman, he never questioned what the problem was he just informed me to go to the service department.  Upon my first visit to the service department Calvin informed me to take the vehicle to Ford because it was still under warranty.  Honda never looked at the vehicle.  I did as he instructed and returned to Honda with a list of problems that Ford said required attention.  As for Mrs . Tracey's claim saying that a competing dealership would give false claims, there was no reason for them to.  I never met with any salesperson from Ford in Slidell for them to make any false claims to sale me another vehicle.  There was no one at all who approached me on purchasing from them.  My problem lies with Honda because apparently they do not want to fix my vehicle.  The reason why I ended up finding that the vehicle was over priced was because after attempt after attempt of trying to resolve this problem I searched for another dealership that had the same car I have and before they even went any further with a sale for me they sat down and talked to me about my car facts and the sale price that the vehicle was financed for. The immediately stopped the sale and told me that I should either report Premier Honda to some entity which name I cannot recall, or to get a lawyer to help me.  Once again I had never seen the car facts prior to my purchasing.   On 8/31 when I finally met Lionel, he informed me that he was on vacation during the time of my sale and that he did not remember that vehicle coming in and could not be certain if the vehicle was ever checked properly since he was not there.  When I discussed with him about the problems and that the car was wrecked he stated, "a lot of these cars on this lot were wrecked," as if that is ok that the vehicle was overpriced in financing.  As for Mrs. Tracey's claim saying that he did not offer me a vehicle, he did in fact say that he was trying to get Eric to see if he could start up work on a Honda Accord and that he would try to transfer our loan.  Whether or not that was just small talk to pacify us, that statement did occur.  I have no reason to make up false statements.  The only part of this that makes sense is that Lionel was on vacation, which apparently is why I never received a call back but in that circumstance I should have been referred over to another manager who had authority to assist me in my concerns.  However, upon his return to work, Lionel still never returned any of my daily calls to the dealership.  I began to call twice a day for several weeks since no one was ever responding until Arthur was the only one who decided to attempt to help me.As for the trimming that Mrs. Tracey is saying I refused, this conversation never happened!  I asked for them to fix that and my request was never addressed by Lionel until I showed him a small piece that was missing where he said he would order that part.  Supposedly that part was ordered on8/31 but I never have received a call saying the part came in.  As for the rest of the chrome trimming that is peeling off, Lionel never directly addressed that saying that he would replace it.  He said that he knew "a guy" who could fix that.  It was never a conversation of  we, Honda, will replace these parts for you.  We sat there from 10 am to 3 pm on 8/31.  We saw the mechanic leave in the vehicle twice.  When he rode by himself, he brought the vehicle back to Calvin and said nothing was wrong with it.  It wasn't until I request for the mechanic to ride with me so that he can hear the noises that I am hearing before they did anything.  The only thing they ended up doing was resurfacing one rotor which the mechanic informed me would soon require attention again. The mechanic also told me that he saw where the rotor was warped but he said Lionel doesn't want to pay for it to be replaced.On that same day 8/31 while we were in there my wife called the number that's listed on the Revdex.com website and left a message for a Tracey.  I am not sure if this is the same Tracey that is responding but if so she had left several messages for her since 8/21. After she was unsuccessful in reaching anyone, she then sent Mr. Duhon  a message on his Facebook page informing him of what is occurring since no one was properly addressing the issues.  What I would like to occur is that Honda would be fair and do what's right.  Fair and right to me is adjusting my financing. I am not asking for the car to be $1000.00, I am only asking for them properly resend the information to Capital One and fix the issues with the car that I am having.  This is the vehicle of my choice, however I would have not driven away from the lot if I would have known these issues were there.  Who in their right mind would knowning go to a well know dealership and purchase a car that required attention on day one.  To further drive home the point that this sale was improperly done and rushed was that I drove away with NO INSURANCE on the day of purchase.  This is the first time I have ever purchased a car through financing and was not aware of all of the things that went with it and Eric contacted my wife two days later requesting insurance information.  It wasn't unitl later as these issues continue that I found out that certain things are required upon the sale of a vehicle.  My wife has proof of this because she was trying to send Eric a photo copy of the insurance that I had to get my insurance company to backdate the proof.  I am only stating this so that you know everything was not properly done with this purchase.  As I stated above, I would like for the car to be completely fixed and the financing adjusted.  Would you want to buy a car and have all these issues within the first day, week, month of the purchase?  I just hope and pray that Honda is willing to do what is right and fair.  I am not trying to give my car back, I just want it repaired and the price adjusted at a fair price.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11962546, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Other than an initial email from Premier's legal counsel (please see attached), wherein he included a ludicrous demand that I sign a Release FULLY ABSOLVING Premier, its managers, officers, salespersons, etc,. from any and all liability in this matter, past and present, and prohibiting me from taking any action against same (although Premier and, as such, its counsel are well aware that the District Attorney's investigating Detective has already involved me in the investigation, further indicating he will require my presence and/or testimony at the trial of the criminal portion of this matter!), I have received NO further emails with offers of settlement, nor, to my knowledge, has my attorney. That having been said, however, and as counsel for Premier Honda has been made aware, my attorney is present out of the country. Although I was not aware of this late-Friday afternoon correspondence sent by Mr. Dupuy to Ms. D[redacted] until receipt of this most recent contact from the Revdex.com, I do know that Ms. D[redacted] has previously attempted to contact counsel for Premier with regard to settlement of these issues, on repeated occasions, only to be told that he was "in court" or otherwise unavailable. Obviously, this is a frustrating and difficult issue for all parties involved. However, I do not feel that I should be punished for Mr. Dupuy's failure to timely respond to my attorney's attempts to contact him, nor do I believe that a late-Friday afternoon email sent by Premier's counsel (specifically, the Friday before Mardi Gras, when, as all New Orleanians are well aware, most, if not ALL, businesses (INCLUDING THE COURTS) close and remain so until the following Wednesday!) should require any such urgency as he has indicated therein when, in fact, his client remains in possession of MY VEHICLE and MY MONEY, NOW A FULL SIX MONTHS AFTER I PAID IN FULL FOR SAID VEHICLE. Further, as Premier has FAILED to provide a current license, I have been unable to drive said "Loaner" since the end of last year due to expired dealer tags! In sum, Premier has made demands, but offered nothing of substance to defray the expenses I've incurred in reimbursing friends for use of their various vehicles during this time. The fact that Premier maintains that I have had a loaner in my possession at all time relevant hereto is laughable, considering the loaner has NO LEGAL DEALER LICENSE, rendering it illegal to be driven.  It has, therefore, remained parked in my driveway for the greater part of the time it has been in my possession. Further, and despite Premier's allegations that the loaner was a "brand new" vehicle, the loaner in MY possession was delivered to me in DEPLORABLE condition, with obvious signs of having been WELL-USED  (i.e., fast food containers, trash, pet hair and the like strewn throughout the vehicle, as well as in excess of 500 miles showing on the odometer!). As such, I maintain that Premier Honda remains derelict in its duty to provide the service(s)/product(s) for which I paid SIX MONTHS AGO, choosing rather to hold my vehicle "hostage" until such time as I acquiesce to its unreasonable demand for Release of All Claims (exceptionally egregious, in light of the District Attorney's ongoing involvement in this matter AT ITS DEALERSHIP!).  Regards,
[redacted]

[redacted]I have spoken to the GM, [redacted], who has refunded the $500 to the consumer as requested. Should you need any additional information please contact me at your convenience.Sincerely,[redacted]Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10793075, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not pleased with this answer because in the first 30 days I made numerous calls and I can provide a call log if necessary, however no one ever returned my call. Every time I called I asked to speak to the manager and was never directed to Lionel until 8/31 when I stayed in the dealership from10-3 p.m.   Also when I brought the.vehicle in they only serviced the front rotars but I still had problems with it which is why I brought it back to be checked again. They did not replace all of them and I still have problems with them now. The service tech even told me himself that there is front end damage and the rotars were still damaged. During our visit Lionel was even.trying to get us out of that car himself and.put us in a Honda and we told him we were not interested in those vehicles because.they are too small.  We also talked to him about the financing of the.car which we later found out was over priced because of the accident that was on the car facts and he still declined when we asked to be directed to the financing manager.  The Ford dealership in Slidell diagnosed.the vehicle with needing all of the rotars and tires replaced however they declined to.fix it. The only reason I went to Ford in the first place was because.during that first week I had the vehicle I brought it to Honda and they.sent me to Ford and didn't even try to fix it. As for the "vendor" who he is claiming he lined up for us, when I spoke to the man he said didn't even work for Honda and he was pretty much a side "shade tree"mechanic.  I didn't feel comfortable bringing my vehicle to an outside non certified vendor.  Also there was a part that was suppose to be orderd,however I never even received a call letting me know the part was in. The last correspondent I got from them was to.come.and pick up my license plate.Til this day, there are still problems with the vehicle.  There is strange noises in the steering, along with the rotar and.break grinding that is constantly making noises. Honda claimed they turned the rotars and a retorque.  I am highly upset that they sold me a previously wrecked vehicle over priced and refuse to acknowledge my concerns.
Regards,
[redacted]

[redacted]In reviewing the purchase paperwork from [redacted] sale in 2015, it shows she purchased her pre-owned Malibu and was approved at 14% interest rate. She also rolled in a substantial amount of inequity from her traded in vehicle which in turn was added to her Malibu loan. This may be the...

explanation for what appears to be a high amount being paid for her vehicle purchase. However, it includes the sale price, her interest and her payoff amount on a traded vehicle.In addition it represents she put money down which was also applied to her sale. All information appeared listed properly and in accordance with her agreed upon purchase terms and signatures. Sincerely,Tracey [redacted] Premier Automotive Management

[redacted]Premier has become aware of this complaint and also the fact that [redacted] has retained an attorney.  Even though Premier denies the validity of this claim, it is actively working with the customer and her attorney toward a mutually agreeable resolution and does not expect a Revdex.com...

hearing will be needed in this matter. Sincerely,Tracey [redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12070321, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As mentioned in my original complaint, I have been trying to contact Premier Honda for months and have been constantly met with answering machines where messages never get returned and new people who don't take time to answer questions. I will be contacting the general manager, Fred M[redacted]. In order to do so, I require an email address and phone number (plus extension if applicable) where he can be contacted directly. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12570546, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Andrea I was sending his contact info for the customer as she expressed in her rebuttal that she needed it. Thanks,