AAA East Central

AAA has been in contact with Ms. [redacted] as she also filed
a complaint directly with the organization. We advised Ms. [redacted] that we
would handle the cost of necessary replacement parts and installation fees. She
is satisfied with this result.

G[redacted] <G[redacted]@aaaec.com>1:47 PM to me Hi [redacted] [redacted], ID [redacted], who has issues with the new car pricing service is a member with the AAA Auto Club Group.  Mr. [redacted] would need to contact this Club at 866-222-2273, option #2.  The address for...

headquarters is Auto Club Group, 1 Auto Club Drive, Dearborn, MI 48126. This club would be able to address Mr. [redacted]’s concerns. Thank you, Beryl G[redacted] Member Relations Manager AAA East Central 5700 Brecksville Road Independence, OH 44131 216-606-6006

[redacted],
I am writing to you in regards to complaint ID#[redacted], by **. [redacted].
 
**. [redacted], Manager of Emergency Road Service, for AAA East Central, East Penn Region, spoke to **. [redacted] regarding her complaint about the car battery. 
/>
 
**. [redacted] requested from **. [redacted] documentation from her mechanic to substantiate that her vehicle’s battery needed to be replaced.
 
We are now waiting for the documentation from **. [redacted].
 
Please let me know if you have any questions.
 
 
Regards,
[redacted]
 
 
[redacted]
Director of Legislative Affairs
AAA East Central
1020 W. Hamilton Street
Allentown, PA  18101
Tel: ###-###-####
Direct: ###-###-####
Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me (so long as I receive my check for the amount I was told).
Regards,
[redacted]

The Manager of Member Relations contacted the spoke to the member today.  The member stated that he has been busy and thought he needed a form to complete before mailing the receipts to us.  The manager mentioned there is no form and he may just mail the receipts to her attention and then...

the refund can be processed and the road service call will not be charged on the membership.  The member was satisfied with this response.

Hi [redacted],
I am writing in response to complaint #[redacted] by [redacted].  
AAA East Central made a good will settlement with [redacted] on Sept. 9, 2014.
 
Please let me know if you need additional information.
 
Regards,
Theresa
 
 
Theresa *. P[redacted]
Director of Legislative Affairs
AAA East Central
[redacted]
[redacted], PA  [redacted]
Tel: ###-###-####
Direct: ###-###-####
Fax: ###-###-####

We apologize to the member for the unfortunate issues caused by the battery.  The drivers who responded to the service calls have been coached by their supervisor regarding the unsatisfactory way they handled the problem.  Our Automotive Services Department will be refunding the...

member the cost of the battery in the amount of $118.77 with the next couple of weeks.

Our Manager of Call Center Operations spoke to the member regarding the membership cards being returned by the post office as an undeliverable address.  The member confirmed that they had a previous issue with the post office not delivery mail.  The manager has issued new memberships...

cards with a new expiration date of 1/23/18, which will be sent via FedEx to confirm delivery.  The manager has also arranged for the special promotional offer of gift cards for the gift memberships to be sent to the member.  The member was satisfied with this resolution.

The Member Relations manager spoke to Mr. [redacted] and apologized for the incorrect information given by the Road Service call counselor.  As a goodwill gesture, the manager offered a membership dues refund of $50.00 for the inconvenience.  The member accepted.  A check should be...

received by the member in a few weeks.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern, I have placed a phone call to the customer to review this complaint and work on a resolution.  We at AAA strive to provide prompt, polite and profession service to all our members and customers.  This is an unfortunate situation and not typical of the...

expectations of the staff here.  I have reviewed this incident  will all employees involved to ensure this type of service does not happen again.  Thank you,Kelli B[redacted]

The Manager of Member Relations spoke with the member and apologized for the disappointing experience. A check in the amount of $118 will be sent as a refund of the member's cancelled membership.

The incident occurred in the territory of AAA Western & Central New York; therefore, the investigation and determination of compensation was performed with this AAA club.  The contact the member spoke with at AAA Western & Central New York neglected to inform the member that the amount...

was lowered.  As a goodwill gesture, AAA East Central is sending a check in the amount of $100.00 to the member.   A field services representative phoned on July 11, 2016, to notify the member.

We apologize to the member for
the confusion in unsubscribing from AAA emails. 
The member’s email address has been removed from all email lists, as of
August 8, 2016.
 
Each email topic is sent from
a different department, which has their own separate unsubscribe area on...

each email received.  Unsubscribing from all
email marketing, at one time, can be accessed from a member’s profile, after
logging in to the AAA website or by phoning ###-###-#### (option 4) for
membership assistance.  We have mentioned
to the IT Department that this can be cumbersome for members and they will research
possible changes to unsubscribing. Thank you to the member for taking the time to bring this to our attention and allowing us time to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This has been resolved.  AAA
management is addressing the complaint with the towing company and is also reviewing
concerns that the member had with two members of our call center staff.  AAA’s
Member Relations Manager spoke with Ms. [redacted] on June 18 at 2:35 p.m....

She
apologized for the incident and assured Ms. [redacted] that her concerns would be
addressed. We offered to reimburse her for 1-2 days of car rental since this
error delayed her car being repaired.  She said she did not get a rental
because she was off the next two days, but she did miss work and a training session
the previous day.  We then offered a $50.00 refund on her recent dues
payment as a goodwill gesture.  She should receive that in 7-10
business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I look forward to receiving the check in the amount of $169 as indicated by AAA. 
Regards,
[redacted]

Gary.B[redacted]l <Gary.B[redacted][email protected]>9:43 AM (2 hours ago)to me Hi [redacted], Our Member Services Supervisor contacted Mr. [redacted] through e mail.  See below.  Lisa corrected herself with the zip for [redacted], should be [redacted].  She also found another name [redacted]...

connected with this address and removed her name as well. Thank you, B[redacted]l Gary Member Relations Manager AAA East Central 5700 Brecksville Road Independence, OH 44131 216-606-6006

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have since received the check in the mail and am indeed satisfied.  Regards, [redacted]