AAA East Central

Review: In April we had purchased a vehicle so being a AAA memeber we desided to do the title Transfer and all at AAA. Thought Everything was good we got our registration middle of may only thing had wrong address on it and now being June 18th still no title the registration came with the wrong address on and but we did get it and the title we still have not recieved. I called AAA several times (very hard to get ahold of someone on the phone) I finially talked to a lady and she said I would either have to come in office or call Pennsylvania Department Of Transportation For there mistake of putting down the wrong address. Not to happy I call Pennsylvania Department Of Transportation the lady tells me the title is not in the return bin and I would have to go online and fill out a form to get a DUPLICATE title. June 14th I filled out a change of address online for the Vehicle registration but the title was already sent out on May 8th according to Pennsylvania Department Of Transportation with the wrong address on it. This is a big hassle for my husband & I seeming his work hours do not give him the ability to just stop back in the AAA office to fill out more paper work that should of been done right in the 1st place. The title is in my Husband name which is [redacted] and the address should of been[redacted]. So now I have to look up forms fill out more paper work and send into Pennsylvania Department Of Transportation because of someones little mistake just to get our title,Desired Settlement: Refund for the tiltle transfer, Registration and AAA fees

Business

Response:

This transfer was done manually through the Federation and AAA did send the paperwork with the proper address ([redacted]). Once the paperwork was received at PennDot, they processed it with the wrong address([redacted]).

The member went to our Washington branch location. The Washington branch manager is currently on vacation. Our South Hills branch manager investigated, phoned the member and explained what was discovered and conveyed that AAA did send the proper address; unfortunately, this was a PennDot mistake. The manager offered one of our branch employee specialists to go to their house to have her husband sign the application for the duplicate title. The member informed the manager they went to another non AAA messenger service that was open later to have the request for title processed.

The manager apologized for all of the hassle she had gone through due to the State’s typographical error, but she claims the State is saying this is our fault. The manager did inform her that we do have a copy of the work to show it was done correctly on AAA's part. The Washington branch manager will contact the member when she returns next week, as requested by the member.

Review: I have been a AAA member for years and have never had such terrible service from them. Now, it wasn't their fault that I had to be transferred twice to even get to my local branch (that is because my cell phone has a non-local area code attached to it). However, this severely reduced my available minutes and created a situation where information had to go very quickly before I lost my phone abilities. I don't know the name of my representative but he was literally almost as bad as could be. He asked for my address and I gave him my most recent one (the one I had even registered my car under in the past year at the local Washington AAA) apparently they don't update their records because neither of my last two addresses worked and he said that there was no other way for me to verify my identity besides my address. Now I have used AAA twice in the last year besides this so I know this is not accurate. He finally relented on that point but then became upset when I didn't know the exact address of where I was (meanwhile I was near the very end of my minutes) he said I had to get the address but I said I didn't have time (this was true, it takes a few minutes to get from the back lot into the store I was at and the clock was ticking) - it took him less than a minute to Google it. By now I was very upset having been treated very rudely while time was ticking away. He asked what the problem was and I said the car wouldn't start. He said he's send a battery truck, I told him the problem wasn't the battery and that the car had been running fine just a few minutes ago when I had parked it (The car had been stopped less than 15 minutes and I had been running errands with it). When I tried to explain this he said I didn't have time to tell him about it and then the call was ended.He sent the Battery truck to the wrong location even though he had read off the right one to me. The Battery truck had to call a tow. It took almost 3 hours to get my car to the repair shop that was now closed.Desired Settlement: I would like the operator I spoke to to be severely reprimanded or terminated. I would also like an investigation to be made into the problem of the sending of the Battery Truck to the wrong location and the problem of the Battery truck being sent to what was clearly a Tow job - this added a full extra hour and a half if not more to my wait time.

Business

Response:

Upon the receipt of the complaint from [redacted], we investigated the situation and found the following:

The handling of the service call placed on 6/23/14 did not meet our standards. In the words of the Call Center Manager, the employee was “uncaring and unsympathetic”. The employee normally receives random monitoring, but the number of monitors was increased to further evaluate performance. Because of the situation, the employee has been entered into corrective action. It is progressive discipline that can lead to termination.

In addition, a check in the amount of $82.00 has been requested from accounting. The monies represent a year’s membership dues as a Plus member. The check will be sent to [redacted] at the address of [redacted]. The check may be used for any purpose, but we are hopeful that [redacted] will use it towards a membership renewal, as her current membership expires September 30.

We appreciate [redacted] years of membership. We sincerely apologize for the lack of service she experienced on 6/23/14. Please be assured the situation has been addressed.

Call Center Director

AAA East Central

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a AAA member for almost 9 years. My fianc and I recently moved in together and determined it would be better, financially, to join our AAA roadside assistance memberships rather than carry separate memberships. I called AAA on January 28, 2014 to cancel my membership and be placed as an associate member on his membership. Because we had each paid our yearly dues, I was told I would receive a refund of $37.30 to my credit card (which I had used to pay my yearly membership). I never received this refund. I called back on February 13, 2014 and was told the refund was never issued and that they would send a check. Never received it. I called back on March 1, March 14, and March 31, never receiving the check, although I was told by AAA that it was sent. I received a call back on April 2 from AAA stating that AAA saw the check had not yet been cashed, so they would stop payment and send me a new check for $37.30. It is now April 17 and I have not received the refund. I think that three month's time and 5 phone calls are more than enough time to get me this refund. It should not have taken this long, especially when I was told it would go back on the credit card that I had used to pay the membership.Desired Settlement: I would like my refund of $37.30 back on the credit card that I used to pay my membership, as I was originally told it would be credited back. If that is not possible, I would like a check sent immediately for $37.30.

Business

Response:

One of our staff members made an error in sending a refund check on 2/13/14 instead of refunding Ms. [redacted]'s credit card, which was the initial form of payment for her membership. The check was also incorrectly sent to Ms. [redacted]'s fiance's address. This check was voided as it was never received by Ms. [redacted]. A second check was sent on 4/3/14 to Ms. [redacted]'s correct address, which also was not received. 4/25/13 the second check was voided and the $37.30 was refunded to Ms. [redacted]'s credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have checked my credit card statement, and the $37.30 has been refunded to me effective 4/25/14.

Review: I started my AAA membership last year, which is supposed to expire on 5/31/2015. My debit card was automatically charged $74 for the renewal fee by AAA Central East on 5/15/2015. I called AAA Central East, telling the representative I was about to move to **, and she said she would have my membership transferred there. Today (6/1) I haven't received any new card yet, so I called AAA again. AAA Central East said I was already transferred out to **, but ** said they couldn't see my membership at all in the system. I called back and forth between East Central and ** thousands of times, but neither of them gave me a clear answer and solution. At the end, the Central East representative told me I could dispute with my debit card bank. THAT IS CRAZY! I wasted so much time and the answer was that?! I am totally xxxxxx!! WILL NEVER DO BUSINESS WITH AAA AGAIN!!!Desired Settlement: Apology and refund PLEASE!

Business

Response:

A member services supervisor from AAA East Central spoke to the member and apologized for the issue. We will be sending a check in the amount of $74.00. The member was grateful for the apology and for the resolution.

Business

Response:

A representative from our Administration Department spoke with the member today, June 23. The member received the check yesterday and is happy with the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 4/5/2014 I went into this location and requested a copy of a vehicle title that is in my mother's name and my own. I have a durable power of attorney set up from 2009. The person processed the request and I received the title Saturday 4/12. I took the title and the same POA paperwork back along with the person going to purchase the vehicle from me and this time was rudly told the POA paperwork was not good enough for me to transfer the title. The exact words from the woman were" I can get my manager over here and she can tell you no also" in a very condesending tone. All I said to her was mam here is the recipt from when I request the title copy. I call my attorney's office, [redacted] in Pittsburgh who wrote the POA yesterday morning and they told me the POA was written correctly. They are my law firm representing my interests in an eminent domain case with the PA Turnpike. The POA was written so I could handle my mothers interests in the same property. Not only was AAA incorrect in rejecting the POA but they accepted in nine days prior and was very rude and ignorant in how they spoke to me.Desired Settlement: I would like AAA to first apologise for the treatment I received, second I would like the person who treated me this way to be repremanded for not following PA statute on Durable Power of Attorney documents and lastly the manager who did nothing as far as how we were treated to have to be retrained on how to handle employees that behave this way.

Business

Response:

Two phone messages have been left. No response to date.

Review: I got a AAA membership in October 2014. I called for a flat tire service on 2/21 (my first and only call for service at AAA) and was promised a tow truck in less than 60 minutes. About 90 mins passed an nobody showed up so I called again but that time I was told that no service was going to be provided to me, that I had to pay for service out of pocket and submit the receipt for a refund. I did get service from a local tow truck and sent the receipt ($155) to AAA for reimbursement but the just sent me a check for $30.Desired Settlement: I would like a full refund for the services that AAA failed to provide ($155) plus a full refund on the membership fees.

Business

Response:

On October 9, 2014, a membership was purchased in the amount of $44.00. The membership was valid until October 31, 2015. The call for road service on February 21, 2015, was the first request for the membership:• During the heavy volume period, AAA was unable to provide service and the member did contact a company for outside services. • The company contacted to provide service for their Mazda was [redacted]. The fee of $155 was indicated on the receipt sent by the member.• The member was reimbursed $30.00, the traditional fee for tire service. Understandably, the situation was a disappointment, as the amount reimbursed was not as expected. To resolve the situation, we will initiate a check to the member in the amount of $169.00. The check represents the cost of the membership of $44 and the difference in the receipt for outside services, minus the amount already reimbursed. In addition, the membership will be cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: AAA will not honor their member benefits for which I pay an annual fee of $270.00 for their premier services. I was in an automobile accident on July 4, 2013 and had to pay for towing out of my own pocket because all circuits were busy when I attempted to call for service. The Ontario Provincial Police called for towing as it is their standard safety procedure. I entitle to one 200 mile tow per calendar year. The mileage for my tow was on 96, which should have been covered by the basic policy. AAA has reimbursed me for less than half of the towing charge and refuses to reimburse me in full.Desired Settlement: The towing charge was $1,559.40. We have been advised that we were overcharged $128.00. AAA has reimbursed us $750.00. We are owed $681.40 by AAA and we expect them to honor the member benefits they clearly state in their handbook, and on their website.Their initial reimbursement was for $200.00. After numerous emails and telephone calls, they sent me another check for $550.00.

Business

Response:

Thank you for providing us with the information regarding Mr. and Mrs. [redacted]’s road service experience in Canada.

When we received the [redacted]’s reimbursement application, we provided our maximum reimbursement rate when AAA service is available, but AAA is not contacted. After receiving this amount, Mrs. [redacted] reached out to us and explained her situation. We contacted CAA South Central Ontario and they were available to provide service and receiving calls as normal on the evening service was needed. The facility called by the law enforcement officer is in no way affiliated with AAA or the CAA and we feel the [redacted]’s were grossly overcharged and taken advantage of in their situation.

Because of this, we refunded a total of $750.00 to the [redacted]’s, which is significantly more than our maximum towing reimbursement amount. The responding facility charged $1,559.40. We referred Mrs. [redacted] to the City of [redacted] Enforcement Division, who assists consumers that have concerns with local businesses. We also recommended contacting the local Revdex.com, since this facility is in no way affiliated with AAA or the CAA.

We feel that a $750.00 reimbursement for a 96-mile tow was fair and have communicated this to the [redacted]’s.

Please let us know if you need any additional information regarding this concern.

Sincerely,

[redacted], Manager

AAA East Central

E.R.S. Member Relations

Automotive Services Department

Consumer

Response:

I am in receipt of your letter of 10/28/13. Please be advised that I did not receive an email from you as stated in your letter. Please address any future email correspondence to the address indicated above.

This complaint has NOT been resolved. AAA is in breach of its agreement to cover the tow and is erroneous in their statement that I was "grossly overcharged". I have submitted a statement to them, and to the Revdex.com from the Canadian government that the amount I was overcharged was only $128.00. I have also stated that I attempted to call AAA, that the decision to call for an immediate tow rather than wait for the lines to clear was made by the Ontario Provincial Police and that I was told by the tow truck driver that he would likely have gotten the call from CAA. I have provided you with the OPP information regarding this incident. They have informed me that they would be more than happy to verify the events of the incident.

AAA is outright lying in an attempt to get out of reimbursing me for this charge when they say I was grossly overcharged. Evidence supporting my claim against AAA was provided with the original claim.

Review: This is in regards to the service I received or the lack there of June 10th 2015 from AAA and [redacted]. I called AAA and explained my car was stalling when I tried to start it and gave them the address of my location. They told me a driver would be there in 30-45minutes. 30 minutes later I get a call saying the driver who was coming to get me had an emergency and they were dispatching another driver. I did not want to leave my car because I did not want to miss the driver. After 1 hour of baking in the sun waiting for the driver to arrive I get another call, this time it is a automated call saying the driver is going to be 25 minutes more. After 2 hours of waiting I get a phone call. The tow truck driver screams DID YOU CALL A TOW TRUCK in a nasty voice . I said yes. He screams" I AM AT THE ADDRESS YOU GAVE WERE ARE YOU"! I tried to explain through his screaming, ranting and ravings that it was a commercial address and covered a strip mall and some office building behind it and ask him to give me a land mark or store front and I would find him. HE screamed" I DON'T KNOW, [redacted] I AM NOT FROM THIS AREA"!! Before I could get the words out of my mouth I will be right there, he hung up on me. I tried calling him back on the number that came up on my caller ID as I walked to the [redacted]. No answer. It had only been 50 seconds from the time he hang up on me to the time I made it to [redacted]'s parking lot. He was no were to be found! Yep, after more than 2 hours baking in the sun, waiting for AAA to come and help they left me stranded. I called my husband to tell him what had happened and he came out from work to take I look at my car and give me a ride home. I called the main number again to see what had happened. The operator could not have been any nastier. I gave her my info and she told me he decided not to take the call. I asked her how could that be I had been waiting around for 2 hours at that point. He said he was in the strip mall parking lot, why would he leave? She told me she did not know and the driver has a right to refuse any call they want. I told her the story and said I disagree. When people call AAA they are in trouble or in a emergency situation and relay on drivers to get there promptly and if they commit to the call they need to do their job and see it through. This guy clearly was unprofessional and had no control over his emotions and should not be working with the public.( I guess he was mad because he had to come out of his normal area and travel in rush hour traffic.)The nasty operator then told me to stop repeating myself and just tell her if I wanted another driver dispatched. Never once did anybody apologizes for the drivers crazy and erratic behavior or take any accountability. My husband arrives takes a look, sees a clamp has fallen off and temporally fixes it so we can get my car to the garage and get home to our children and my baby sitter who needed to leave by 5pm. By the time I drop my car off at the garage and got home it was after 7pm by babysitter missed her appointment. I had to pay her for 3 and a half hours more and my husband had to leave early from work. I once again called and asked to speak to a supervisor. I explained the situation to the supervisor only to get a generic and rehearsed sorry for your experience and I will have the drivers supervisor have a talk with the driver. I talk to [redacted] and the man I spoke with who I guess is the owner listened to my story told me that was not what the driver told him (of course). He said that driver was one of the nicest guys and he worked there for years and never had a problem.(Sure he is) During our short conversation never did he apologizes or take any accountability. He told me he did not have the time to talk to me about my nonsense and had better things to do. I told him I was filing a complaint with the Revdex.com and he told me do what you have to do and file the complaint he did not care. What a piece of work from start to finish!! He said good day and hung up the phone. AAA and [redacted] are you kidding me???? Bad hiring practices and total disregard for your customers recipe for disaster. I want to save anyone else from going through this and this complaint is my first step.Desired Settlement: I want the public to be aware of how they do business. I do not want this to happen to anyone else! They need to take some accountability.

Compensate me for extra babysitting cost my husband having to leave work early and discontinue contract with [redacted]

Business

Response:

A AAA Automotive Services manager

reviewed the calls from member, Ms. [redacted], and determined that our dispatcher was not “nasty” or

rude. However, the manager did say that an apology was not offered to the

member, and the dispatcher will be coached accordingly. The member also

spoke with an employee in the Member Service call center who was kind and

apologetic, and transferred her to the manager who also apologized and put in a

request for her to be followed up with.

A AAA field service manager visited [redacted] the following day to further investigate the road service call. They

noted that they requested backup assistance because they were busy in the

area. The tow truck driver arrived on scene 1 hour and 21 minutes after

the call came in and phoned the member. He claimed she was screaming and

had an attitude. The driver said goodbye and disconnected the call and

then alerted AAA dispatch that they

would not be assisting the member. Our field service manager counseled the

station manager on properly handling a road service call.

The field service manager then spoke with

Ms. [redacted] and apologized for the entire situation. AAA offered to refund her last dues payment of

$74.00 as a goodwill gesture and to offset some of her out of pocket expenses.

The member said she would be taking this further and mentioned multiple times

in her conversations that she knows how to fill out a Better Business complaint

and will make it her life’s mission and spend up to 15 hours a day to get this

contractor fired. AAA considers this complaint closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: On Tuesday, June 16 my car needed to go to the shop I called AAA who sent a tow truck driver from [redacted] towing an hour later my car never made it to its destination it was lost for over a day and then when I enquired how I was to get to work thursday I received nothing but negativity and attitude from [redacted] who is a manager from AAA also later that night [redacted] who is the supervisor AAA just yelled at me and I had to call the police to find my car I missed work on Thursday and wasn't asked if I needed a rental car or anything from AAA when they're the ones that lost my car. Still nothing is been done about it they told me a supervisor would call me in a few weeks.Desired Settlement: I want reimbursed for missing work because of them I also want the [redacted] towing company to do something about the negligence of their worker who picked up my car and took it to a different place and I'm not responsible for them towing it four different places before it finally got to its destination. So if anything happened to my car in the meantime they're going to pay for any damages.

Thank you

Business

Response:

This has been resolved. AAA

management is addressing the complaint with the towing company and is also reviewing

concerns that the member had with two members of our call center staff. AAA’s

Member Relations Manager spoke with Ms. [redacted] on June 18 at 2:35 p.m. She

apologized for the incident and assured Ms. [redacted] that her concerns would be

addressed. We offered to reimburse her for 1-2 days of car rental since this

error delayed her car being repaired. She said she did not get a rental

because she was off the next two days, but she did miss work and a training session

the previous day. We then offered a $50.00 refund on her recent dues

payment as a goodwill gesture. She should receive that in 7-10

business days.

Review: I purchased a year long AAA membership in December 2014. When I tried to use my service to log-in to their website I was unable to. I called their office and was told that my membership did not exist. I've entered several requests regarding the issue over the past few months and have yet to hear back from them.Desired Settlement: Because I have not used the AAA service at all since the time of my purchase I think that AAA should grant me a free-year of service. I also think that they should recognize that I have been a member for five years now and not just start over with a new membership.

Business

Response:

Our Senior Vice President of Membership Marketing contacted the member and apologized for the error which happened when there was a new system conversion. We have provided the member with a complimentary membership for Nov 30, 2015 through Nov 30, 2016, and have also noted his years of membership on the new card. The temporary card has been emailed to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a member of AAA for years in a few different states. 3 Years with PA. I needed roadside assistance for the first time and called, I was told that it would be within an hour. The driver got there over 1 and 1/2 hours later and said he had just received the call from AAA. IT is bad enough that the weather was bad and I was not is an extremely safe place on the side of the road but to not get any help for that long was terrible. I called them and was told they would look into it but the woman on the phone was very unprofessional and did absolutely nothing. I said I wanted to cancel the membership if since I was going to be treated that way and she said the amount of the assistance would be deducted and I would not get a full refund. I just paid this for another year. This is completely unacceptable and I want not only my full refund for the year but a complementary membership for 5 years. I am going to the papers and TV with this matter if this is not cleared up.Desired Settlement: Refund and a free membership for 5 years.

Business

Response:

[redacted],

I am writing in regards to complaint ID#[redacted] by **. [redacted].

Jim Bittner, Director of Automotive Services, AAA East Central, spoke to **. [redacted] regarding her complaint. **. [redacted] told **. [redacted] that he would refund her AAA Membership dues for one year and make sure that a check in the amount of $49 was issued to her.

**. [redacted] was satisfied with this resolution.

Please let me know if you have any questions.

Thank you.

Director of Legislative Affairs

AAA East Central

1020 W. Hamilton Street

Allentown, PA 18101

Tel: ###-###-####

Direct: ###-###-####

Fax: ###-###-####

Review: I purchased a battery from AAA because they stated my current car battery was malfunctioning and no longer usable. The battery they provided was also a malfunctioning battery and did not allow me to drive my car at all. I took my vehicle to an auto repair shop in town that determined the battery purchased from AAA was faulty and replaced it with a properly function battery. I paid over $100 to have the AAA battery placed in my car and an additional $100 for the new battery only weeks after AAA replaced my battery. The faulty battery placed by AAA caused more damage to my vehicle and it has been difficult to repair this damage since I have used quite amount of my money to replace a battery three times within a few months.Desired Settlement: I would like a refund for the both battery purchases made because of AAA's faulty battery. I spent over $200 on a battery that did not work at all and caused more damage to my vehicle now.

Business

Response:

[redacted],

I am writing to you in regards to complaint ID#[redacted], by **. [redacted].

**. [redacted], Manager of Emergency Road Service, for AAA East Central, East Penn Region, spoke to **. [redacted] regarding her complaint about the car battery.

**. [redacted] requested from **. [redacted] documentation from her mechanic to substantiate that her vehicle’s battery needed to be replaced.

We are now waiting for the documentation from **. [redacted].

Please let me know if you have any questions.

Regards,

Director of Legislative Affairs

AAA East Central

1020 W. Hamilton Street

Allentown, PA 18101

Tel: ###-###-####

Direct: ###-###-####

Fax: ###-###-####

Review: Back in 2008, I revived a AAA membership as a Christmas present. The next year, 2009, I renewed it myself via mail. Then in 2010 I renewed the membership via online and added [redacted]. That being said my coverage would have ended sometime in 2011. I never renewed my membership further and was automatically enrolled each year since. I get mail frequently from AAA, but its either concerning their life insurance they offer or getting a membership. I was unaware of being renewed because myself and [redacted], had never even received new membership cards since 2010. Yet $78 was taken out every year until I finally noticed this current year. I am not one to closely check my bank account, so I was shocked to see a charge from AAA since I didn't know I was still enrolled. I called June 12th to try and clear this matter up. I spoke to a manager since the woman who answered the phone wasn't much help. The manager only refunded this year and would not hear me out about how upsetting it was to be charged for a service TWO people didn't even know they had. Also was shocked that she wasn't even upset to see I wanted to cancel the alleged membership. I hope this is not how they treat all their customers just to make money and obtain membership.Desired Settlement: I wish to be refunded for the two previous years my credit card was charged unknowingly.

Business

Response:

I am writing in response to complaint #[redacted] by [redacted] about her AAA membership automatically being renewed.

Our records show that [redacted] joined AAA in January 2009 and there was a lapse in her membership renewal between January 2010 and June 2011.

In June 2011, she added [redacted] to the membership for one year through a special offer which gave him the one year membership for free. The special offer also included a discounted membership fee for [redacted] from $49 to $44 because she took advantage of the auto pay option.

Since [redacted] took advantage of the auto pay option, her membership was automatically renewed for both she and [redacted] in June 2012 for $78 and June 2013 for $78.

Please let me know if you have any questions.

Sincerely,

Theresa ** P[redacted]

Review: I called AAA to come and tow my car to [redacted] Nissan. My car batteries was dead and I needed to fix my slow leak in my tire so I called Nissan and told them it would be towed in. ** Towing in [redacted] was sent by AAA to come and tow the car. He convinced me to jump the battery and I could drive it myself. I accepted and he put the cables on the battery and there was a huge spark. Then he switched the cables (as if he put the the wrong way) and then I started my car. The guy left my house and I went back in my car to notice that the air was blasting and I couldn't shut it off. My navigation unit and display screen and all of the electronics were not on. Nothing worked. I took it to Nissan and they told me that it is not covered under warranty since with was caused by a power surge. I called AAA and they said you can't prove it was them since its an internal issue. Now Nissan says it will cost me over $5,000 to get it repaired. AAA is the one that ruined my car and they need to pay for it.Desired Settlement: AAA is liable for this. They are accusing me that I jumped it before they came and ruined it. They need to cover the repair costs!

Business

Response:

In response to complaint #[redacted], AAA East Central welcomes the opportunity to review any documents to substantiate the claim noted. We will review the documentation once received.

Review: Our car was towed by a AAA affiliate ([redacted], PA). The vehcile was damaged in towing. AAA is denying payment of the repairs to the vehicle.Desired Settlement: Payment of costs for repairs to the vehicle and replacement tires that were destoyed due to the damage to the vehicle.

Business

Response:

Copy of email sent to Revdex.com representative [redacted]. Information needs to be passed to Sheila S[redacted] in the West Penn area for AAA. Good Afternoon [redacted],

I spoke to you earlier this week in regards to [redacted]’s

complaint. I had an opportunity to review and [redacted] is a member of the [redacted] AAA Club.

Sheila S[redacted] is the point of contact for this area and I

have copied her on the email so that she is aware that the complaint may be

coming over.

Her email is: [redacted]

I will respond to the complaint with this information.

Regards,

Alicia G[redacted]

Manager – Member

Relations

AAA Mid Atlantic

###-###-#### or ext [redacted]

Business

Response:

Hi [redacted],

I am writing in response to complaint #[redacted] by [redacted].

AAA East Central made a good will settlement with [redacted] on Sept. 9, 2014.

Please let me know if you need additional information.

Regards,

Theresa

Theresa *. P[redacted]

Review: I carried AAA for my son's sake (we have a new vehicle and full-coverage insurance) on a year-to-year basis, and now that he has bought a more reliable vehicle, I sent a request to cancel my account via website form.

This first request was sent 7 days before the renewal date.

I received an acknowledgement of my request, and checked back in a few days, but my account was still active.

I sent a second request to cancel my account 2 days before the renewal date.

I just got a member's email from them, so I checked and found that they had indeed renewed my membership via automatic billing, which is NOT authorized (for obvious reasons).

I have contacted them a third time on this matter, and would appreciate a little push from your office to help expedite this issue.Desired Settlement: I want my account closed. I want the renewal fee ($75 on 8/31) refunded to the account from which it was taken.

Business

Response:

Hi [redacted],

I am writing in response to the complaint from [redacted] (Complaint #[redacted]). After checking our records, [redacted]’s membership was cancelled by AAA East Central on Aug. 14, 2014 and we refunded his membership dues on Sept. 19, 2014.

Please let me know if you need additional information.

Regards,

Theresa

Theresa *. P[redacted]