AAA Mid Atlantic, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I continue to be unsatisfied with this responseTo penalize an year old woman who does not drive by refusing to refund a $bill for services she does not want or need is the poorest of customer serviceThe frustration I feel cannot be measuredTo have continually paid for over years of membership fees, while maintaining their vehicles in excellent condition so as not to abuse the services offered, it is now an insult to be denied this refund for just causeWhile I understand that you must have a policy in effect, I continue to feel there are exceptions to every rule.....this is one of those exceptions Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The facts as MrS [redacted] stated in AAA Mid-Atlantic's letter response do not add up AAA Mid-Atlantic's own records show that all four ( [redacted] , [redacted] , [redacted] and [redacted] ) had paid memberships in January [redacted] 's primary membership renews in February of every year She pays her own membership and did so in February Therefore the figures stated in MrS [redacted] 's letter response still do not add up Every time AAA Mid-Atlantic is approached a different person comes up with a different reason when in fact there seems to be a human error on their end for which they will not make good Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The AAA's response is simply lipsevice They did not address the fact that I am entitled to many more road hazard calls than were used If, in fact, they allow road hazard calls per member per year, why would they reduce our plan to basic when we used less than one third of the road hazard calls that we were allowed to use in total over the last three years? I want my membership reinstated to AAA Plus and will accept no less [redacted]

Complaint: [redacted] I am rejecting the July response from Thomas M [redacted] of AAAAAA inspector should have been thorough with his inspections for quality and compliance reasonsI assume that the inspector has not provided AAA any photos showing that the mud flap was indeed ok when he took pictures of the front left tire? Why isn't AAA asking him that instead of telling me to open another claim? The response regarding checking all tires & sensors is also unacceptableI am also concerned that AAA is leaving out vital pieces of information in their communication with Revdex.comFor example their response did not have the most recent e-mail conversation I had with Hillary (see below), even though the date on that is well before the July AAA letter to Revdex.com Regarding what I’ve mentioned to Hillary, I can provide the details of my conversations with [redacted] - example why the warranty information details was not on the back of the invoices as what was mentioned on the front when I was at their location along with the signed invoices - if AAA wants to compare my notes with those that are in [redacted] & AAA systemsNote that I had not authorized either AAA or [redacted] to charge the Rental Protection Agreement to my [redacted] either which is mentioned in e-mail below to Hillary Separately if AAA's CEO wants my help to prevent issues like these happening at its company or sub-contractors, I'd be happy to help outWith over 2/Americans suffering from mental health problems and increasing weather fluctuations these type of incidents will only increase if nothing is done soon I stand by my earlier claim and demand that the $credit requested be given, otherwise I will take this to my lawyers for legal action Regards, [redacted] ---------------------------------------------------- Subject: Re: [redacted] From: [redacted] @ [redacted] .com Date: Fri, Jul 11:38:- To: [redacted] @csaa.com CC: [email protected] Hillary - Check the calendars of [redacted] Pembrook Pines & [redacted] ***I picked up my car when it was doneIt wasn't finished earlier as mentioned to you The rental car was left at [redacted] location, since the two companies have a special arrangement for drop offIf there was an internal issue between those companies on pickup, neither of us should be being charged [redacted] Sent from my [redacted] ------------------------------------------------- On Jul 24, 2015, at 9:AM, " [redacted] " < [redacted] @csaa.com> wrote: [redacted] ***, Your rental coverage is $a day with a maximum amount of $This rental coverage is for when your vehicle is being repaired or not drivable due to an accidentWe authorized your rental from the time your vehicle got into the accident until the shop made us aware that the damage related to the accident was repairedIt seems as though the days that you were charged were unauthorized daysThe $maximum is available to you if and when your vehicle is still being repaired for damages related to the accident Hillary ------------------------------------------------------ From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Thursday, July 23, 6:PM To: H***, Hillary Cc: >ClaimDocs Subject: RE: [redacted] Hillary, According to my notes you had mentioned to me not to exceed $during our phone conversation when you had given me the claim numberYou had also said you would take of the reservations if it needed to be extendedNot sure why the [redacted] charges or the notes from our phone conversations is not showing up in your systemPlease check againI'll be providing them to [redacted] & Revdex.com, if they ask me Per the policy, I have not exceeded $ and everything should be reimbursed Regards, [redacted] ***

Please see previous response with attached letter/emailWe apologize that the letter was not recieved as **& *** [redacted] indicatedWe confirmed with Membership Administration in regards to the Heavy User Policy as well as the letter sentThe Heavy User stands and has been explained to **and *** [redacted] We are happy to discuss in further detail if neededWe value each and every member and work to assure that the cost of the membership as a whole is kept at the lowest cost while providing valuable benefits Contact information for our Member Relations department is ###-###-#### or [redacted]

Replacement cards were requested yesterday, 10/5/14, as confirmed in our membership systemThose cards for both the primary and associate member should be received soon Our policies do state that we do not issue refunds for the membership once paid for, but that benefits stay in tact regardlessFor road service requests, you should be able to receive AAA benefits regardless if AAA Card is in possession or notWe would verify your membership and possibly ask you to show ID to the servicing facilityIn other cases, it would be that you would need to have your membership card with you to receive some benefitsIf there are benefits that you have wanted to take partake of , but couldn't because of this reason, please advise so that we can address accordinglyThanks, Alicia G [redacted] Manager - Member Relations

An old lady, who are insured with AAA, hit my new car while it was parking in my property I wanted to file the claim through AAA, but the AAA staffs gave us hard times, so I had to file the claim with my insurance I also asked my insurance for help to open a claim with AAA because AAA needs to pay for depreciation value and car rental after the car rental from my insurance has exhaustedJeff Velli from AAA handles my case and it is very stressful to get him to reply to our request One time, to get his response, I had to emailed him twice, left him a voicemail once, asked my insurance agent to call and leave him voicemails twice and asked my insurance claim staffs to call and leave him voicemails twice I don't know if AAA has a bad customer service or it instructs its staff to give me hard time to make us depress enough to accept any offer from AAA My car is being repaired now and I can't wait to have it done so I don't have to deal with AAA people anymore

Complaint: [redacted] I am rejecting this response because: they are passing it off as my accountIt was my sons account which I pay forplease read orginal complaint Regards, Daniel Mccollum

[redacted] We completely understand the need to have your membership cards in your posession when wanting to use a AAA DiscountWe'd like to place a credit on your membership for $, which, if prorated, would cover months of membershipThis credit will be placed on your account and good for your next renewal Thank you for continuing your membershipIf you have any questions or need any benefits explained, please do not hesistate to contact our Member Services Department at 1-866-MEMBERS (###-###-####) Alicia G [redacted] Manager -Member Relations

[redacted] Thank you for bringing this to our attentionAAA Mid Atlantic is able to respond to [redacted] since he is a member of our AAA Club In reviewing his complaint, I was able to locate where he was in contact with one of our Member Relations Coordintors todayReimbursement and Membership information has been sent to himWe apologize for any and all confusion regarding his membership; and mostly we apologize that service was not available when it was needed most [redacted] has our contact information should he need to speak with us further Thank you for the opportunity to respond Alicia G [redacted] Manager Member Relations AAA Mid-Atlantic

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AAA can kick rocks and drop DEAD! I hope every last one of them NEVER have good luck or a good DAY! Regards, [redacted]

AAA Midatlantix has gone downhill very far and very fast in the past few yearsEven when you pay for deluxe road service, you have to wait for hoursLong gone are the days of getting service in under an hourI have been a membe r for years, but this is my last

---------- Forwarded message ---------- sans-serif;">From: [redacted] [redacted] >Date: Thu, Sep 11, at 4:PMSubject: Re: Complaint Transfer for Complaint Number: [redacted] To: " [redacted] " < [redacted] > This has already been resolved through AAA FloridaCan you please reach out to whomever is handling this and close it down? ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ONLY if I get the refund from AAAI was motivated to cancel the membership and dispute the membership charges when AAA was not agreeing to the damages to the tireThis resulted in a deadlock and the only resolution I thought was to dispute the charges and file a formal complaint.Please have the person on AAA contact me and refund the goodwill amount of $120, if I get that I will continue with the membership from AAA Regards, [redacted]

November 3, Dear [redacted] ***.: Thank you for notifying AAA Mid-Atlantic of [redacted] 's consumer complaint, regarding a refund, with the Revdex.comIn July, we followed our procedure to notify the member that we would charge the credit card on file for the upcoming year of membership duesOn the renewal notice, prominently stated in large font, is the wording “AAA Automatic Membership Renewal Confirmation.” At the bottom of the notice, also in large font, is the wording “To change or update membership, call ###-###-####, visit our secure website at www.A.A.A.com, or visit one of Our conveniently located retail stores.” In addition, this billing confirmation included the following language advising that the membership was going to be automatically charged on September 1, 2015:"Your payment card will be charged, and your AAA Membership will remain valid as long as your membership dues are current.”The renewal confirmation statement also includes a reference to AAA's full Membership terms and conditions, which are available at AAA.com/memberrenew: Membership dues payments including renewals, upgrades and added associate members, will not be refunded once applied to your membershipOnce adjusted, your Membership will remain in force until it expiresOverpayments will be applied to your next membership renewal, or be fully refunded on a request basisIn accordance with the aforementioned policy, we are unable to grant [redacted] 's request for a refundAgain, we thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attentionShould there be any further questions in this matter, please feel free to contact us at 1-866MEMBERS.Sincerely,Member Experience and Retention

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Why the AAA Inspector decided to go with whatever the [redacted] dealership mentioned? His job is to ensure that the right thing is being done for the customer not the [redacted] dealershipThe dealership for example immediately put the blame on the tires saying they were not to [redacted] specsDid they ever tell your inspector that I had to change tires within a span of week last yearOn further investigation it was found that the rim had a hairline crack and was causing the tires to ruptureIf with all the technology that [redacted] has it couldn't tell me or the inspector what went [redacted] the tire or the rim, shouldn't they have at least taken out all tires to see if there were any rim cracks in the other wheels? Not only was this necessary from a safety perspective, but it would have immediately identified the sensor issueHow do they know that the sensors didn't get damaged during the accident? Why didn't either [redacted] nor the inspector take into account all the car history I had provided them rather than assuming that the tire went ***I had also told them that it appeared as if the tire had been knifed and OSHA was investigating the problemThat in itself should have ensured they take extra precaution, but even that fell on deaf earsRegarding the mud flap, even basic photos of the wheel and surrounding areas for insurance records purposes would have shown there was a problem thereI do not see any photos, just a May e-mail from [redacted] regarding sensors in AAA's responseI would like to see the photos based on which they are making a claim that the mud flap was ok when the inspector was doing the inspectionI'm also surprised that AAA did not mention anything about my recent July e-mail to them in their July responseI've attached the same [redacted] has given me a temporary credit on these charges while they investigate this fraudI would like a response from AAA on this also Separately if AAA's CEO is interested in my '07+ ongoing work with ***/ [redacted] which would have ensured that ***-chips embedded in [redacted] , teeth, tires, knees etcthat could take the equivalent of camera photos, pressure, temp, smell etcwhich could then be shown in a 3D virtual reality view as different channels on TV, I can send him a separate package on thatThe [redacted] completely ignored itThe 3P BPM simplification for currency tracing via these [redacted] chips on paper notes would have also confirmed if there was truth to the fact that Wall Street pressure was becoming too excessive and adding to list of reasons for country wars and why 2/3+ of the world population is now suffering from mental health problemsSome people say we are already years into a mass extinction cycleThe [redacted] would have at least given a fighting chance to the remaining 1/of the world population to create an [redacted] type solution to avoid this mass extinction from the rapidly deteriorating quality of our air, food & waterI stand by my earlier claim and demand that the $credit requested be given, otherwise I will take this to my lawyers for legal actionRegards, [redacted] -------------------------------------- From: [redacted] @ [redacted] .com To: [redacted] @***.com Subject: RE: Claim# [redacted] & Rental Reservation # [redacted] Date: Thu, Jul 11:11:- [redacted] , My [redacted] Bill is showing the following charges from E [redacted] ***, Pembrook PinesPlease note that I had declined the Rental Protection Agreement from them5/21: $ Agreement # [redacted] ; Date: 15/05/06- 15/05/5/22: $Rental Protection Agreement Added ( [redacted] ): Ph: 800-326-5/29: $Agreement # [redacted] Date: 15/05/- 15/05/5/30: $Rental Protection Agreement Added ( [redacted] ): Ph: [redacted] While speaking with [redacted] ***, they said it could have been a mix up because their IT systems are integrated with AAA InsuranceI fail to understand why these charges are showing the dates indicated because I had already returned my car by thenE [redacted] also mentioned that they have charged $on my [redacted] Card on 5/18, because AAA refused to extend the days rented on the carI do not see that charge on my billRegardless, per our discussions I was supposed not to exceed $900, which I haveCould you please look into these charges and make sure I get the credit backSeparately if your CEO is interested in [redacted] simplification patents for currency tracing across multiple organizations to address issues like 2/3+ employees now suffering from mental health problems and climate change, I can send him some separate informationAlso, please note that I have filed a Revdex.com complaint against the poor quality job that the inspection company AAA sub-contracts did on my [redacted] in spite of my concerns about [redacted] 's possible involvement and the fact that OSHA was investigating thisI hope you can expedite the process to give me back the credit on these wrong chargesAs I'd mentioned below we urgently need the money owed to usRegards, [redacted] ***

The customer service for AAA is ABOMINABLEThey're either run poorly or simply don't care, I can't quite figure it outToo many other services out thereDon't waste your money on the membership

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response appears to be willfully misleading and does not address the issues that I've had with the companyParagraph one is incorrect in that I was never told that there were misfires detected until the second day of dealing with the companyWhat was told to me in the very first phone call was not what was written down on the invoice where the technician allegedly wrote his notesI was told that they could not reproduce my issues, that two gaskets were recommended to be changed which I did not want done and which I did not request, and that for a general tune up that included plugs, coils and wires plus an oil change, would be a little under $dollars pre-taxAfter the first phone call on the first day, I was told that the car would be good to go for that first estimate, period.It wasn't until the next day(7/15/15) that I spoke with someone completely different because I could not reach the original person after phone calls over a 1-hour periodI was told by this second person that the original person "must have made a mistake", that the coils were NOT included in my general tune up, and that it was going to cost at least another $to do just the coilsI asked if that was the issue, and he said yes because the coils were visibly burned out, and that it would be dangerous to take the car without themWhen I asked him how they didn't know this originally during their inspection, he said he didn't knowWhen asked why I couldn't reach the original person I talked to, he said he didn't knowI told him to go ahead and put the coils on to see if that was even the issue, and he said they would, and that they would call me back before They called me back at 7, after the shop had closed, and told me that the coils had NOT fixed the issue and that they THINK it was an ignition control module that was the issue, and that that would cost me another $500+I told him of my worries that they didn't seem to have any clue as to what was wrong, and he told me that they couldn't know what was wrong from just the misfire codes, but that the technician was pretty sure it was the moduleI told him to put the module in to check if that was the issueThe next day I was told by yet a different person that everything was fixed with the car and to come pick it upI went to the shop and expressed my concerns, and my only response was that the woman didn't know, and that I had to sign the invoice or I wouldn't get my car backThey also would not return the old parts, such as the coils, which I could've checked for what the second person I talked to said was "visible" damage Regards, [redacted]

[redacted] , Thank you for the opportunity to respond to the [redacted] ***'s concerns Please be advised that we felt the urgency in advising that this complaint is under investigationThe complaint is dated 3/20/, however, I need to note that it was not recieved in my office until 4/9/We did not want [redacted] to think that his concern was not being investigatedAt this time we must forward the information to the Car Care Center and are awaiting responseWe will again respond once the information is recieved Kind Regards, Alicia G [redacted] Manager - Member Relations AAA Mid- Atlantic

After the recent blizzard in NJ in Feb 2016, AAA would not send anyone to unlock our car that was accidently locked while still runningThey advised us to call a locksmith and we would be reimbursedThe bill was $and they reimubused $The customer service respresentatives we spoke with were horribleThey just kept repeating the same lines over and overThey would not escalate the call and would not agree to reimburse us any additional moneyI understand they pay reasonable and customary fees, but $of an $bill is not acceptableWe have their service and had they responded we would not have had to pay anything