AAA Mid Atlantic, Incorporated

Review: I purchased AAA membership on October 1 2013. In September 2014 are received a renewal letter saying that if I did not want to renew please go to www.AAA.com/renew and update my account, so I did that September 1, 2014. On September 11, 2014 AAA process a payment for $191.00 I immediately called for a reversal. A man on the phone said no problem he canceled the AAA policy. As of today September 17th 2014 I still have not received by a refund of $191.00. I called today September 17 2014 I was told it was not even process yet for refund. I don't know what to do hopefully you can help me. Thank youDesired Settlement: I would like my money back

Business

Response:

A full refund of $191.00 was given on 9-18-14

Review: I tried to cancel my 83 year old mother's AAA membership, which cost her $102.00. She does not need this service, as she no longer drives and is not nor will be in need of roadside services. My mother received a phone call regarding this service, and she was also encouraged to add associate members. She added myself and my daughter, which we do not need as I have my own membership with my daughter as an associate. My mother is on a limited income and cannot afford to lose $102.00 for a year of services she will not use or benefit from. I tried to explain this to the representative, who continually repeated that they could not refund her money. I am not satisfied with this response. The representative also refused to transfer me to someone who had more authority to make decisions.Desired Settlement: I would like my mother's money refunded and her membership cancelled.

Business

Response:

November 3, 2014Dear Revdex.com of Washington DC & Eastern Pennsylvania,Thank you for notifying AAA Mid-Atlantic of [redacted]s’ consumer complaint with the Revdex.com and for this opportunity to respond.AAA Mid-Atlantic implemented a Limited Membership Refund Policy in April 2012. AAA MidAtlantic informed existing members of this new policy in the January/February edition of our member magazine AAA World, as well as on all renewal bills, our website, and in our Member Guides. Before payment made payment for renewal, clear and conspicuous information regarding the refund policy was included on all renewal statements. We have confirmed that this language did appear on the bill, as intended. A copy of the language on the bill is below:Membership Refund Policy after First 3 Months of Membership There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires. Overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.In accordance with our current policy, request for a refund of dues was denied. Again, I thank the Revdex.com of Washington DC & Eastern Pennsylvania for bringing this matter to our attention and regret any frustration this may have caused [redacted]s’. Should you or [redacted]s’ have any questions or need additional information, please feel free to contact me directly at [redacted].Sincerely,Eric SManager, Membership Administration

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: it is unfairly targeting an elderly woman on a limited budget. My request was clearly stated: my mother does not drive, and has no use for this membership. She was encouraged by an AAA representative to renew this, along with adding associates who already had memberships, which the representative should have had immediate access to. She did not instigate this action to renew. This is a sad commentary on the way AAA does business and yet another way the elderly are fleeced. Her $102.00 membership fee is but a drop in the bucket for AAA; for her, it is a lot of money. In my opinion, this is extremely poor customer service, and since my mother was a Distinguished Member, she should have been afforded more consideration. Interesting that this policy went into effect in 2012, the same year my mother lost her husband of 59 years. She has had to learn to go on without his support and guidance, and he, too, would be very disappointed with AAA. Over 50 years of membership dues, and countless referrals to others, it is unfortunate that is ends this way.

Regards,

Business

Response:

Please refer to attached letter from the membership department. We understand that there is still a concern, however, we do have a refund policy in place. If there are further concerns please call 1-866- MEMBERS or the phone number listed on the letter. Thank you for the opportunity to address this matter. [redacted]Manager - Member RelationsAAA Mid-Atlantic

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I continue to be unsatisfied with this response. To penalize an 83 year old woman who does not drive by refusing to refund a $102.00 bill for services she does not want or need is the poorest of customer service. The frustration I feel cannot be measured. To have continually paid for over 50 years of membership fees, while maintaining their vehicles in excellent condition so as not to abuse the services offered, it is now an insult to be denied this refund for just cause. While I understand that you must have a policy in effect, I continue to feel there are exceptions to every rule.....this is one of those exceptions.

Regards,

AAA booked our family vacation, and the AAA travel consultant highly recommended a luxury resort, spa and casino in Curacao. The resort (Sunscape) was advertised as a luxury resort; however, in reality the property was a dump. The Air Conditioning (AC) was not in service and had been broken three days earlier; the reservation for an adjoining room for our children was not honored despite making the reservations months ago; the property was unclean; food was terrible, and the noise from the evening entertainment and nightlife made it impossible to sleep when the doors to the room were opened to address the lack of AC service. The experience was horrific; we traveled to Curacao from Philadelphia (via Miami) and back the very next day since the accommodations were unacceptable. AAA and their agent Travel Impressions Ltd. have taken no responsibility other than to refund the unused portion of the trip. My family and I are out more than $4,500 on airfare and travel expenses for a family vacation that never was.

Review: I went this AAA location to buy a EZPass Flex on Aug 6 2013. [redacted] received me. She asked me I needed a Standard or Flex version. I said "Flex". When checking out, I double checked with her and asked "Is this a Flex version?" She said "Yes". I took it home and opened it, which turned out to be a Standard version.

The next day I went back to ask them to fix the mistake. [redacted] was not in and [redacted] received me. He simply said "I was not aware that conversation" and refused to do anything about this. That left me only one option: drive 22 miles to EZPass service center at [redacted] VA to replace the device by myself. That easily took 3 hours.

I understand that the return and exchange policy for EZPass is to go to the service center. But that should only apply to normal situation. In this case AAA Sales made a mistake. They refused to recognize that and take any responsibility, but only leave customer to suffer the consequence.Desired Settlement: Written apology.

Compensate the time I wasted: total 4 hours, plus gas.

Consumer

Response:

Hello,

Review: On May 23,2014 I contacted AAA to cancel my membership. I spoke to a representative named Ron P[redacted] who told me that since my membership renewal date was May 1 that there would be no problem in getting a full refund.

I then proceeded to purchase a similar policy from another company.

On June 9 Ron called me apologizing profusely, stating that he made a mistake in telling me that I could cancel the membership and get a refund. He said that the company policy was to grant this request when the request was made within 30 days of AAA getting payment. I was automatically renewed on April 1. Why April 1 I questioned? It takes about 10 seconds to validate a credit card, not a month. I felt that I contacted them within their 30 day window. I also don't think it's right that a company doesn't allow to cancel at any time.

I asked to speak to his supervisor and was given Nicole L[redacted]. Nicole explained the company policy again, apologizing for Ron, herself, and the policy. We had a pleasant conversation and I asked her to put herself in my spot as a consumer. She agreed that it didn't seem right and said she was emailing her supervisor and the Membership Administrative Department and would get back to me within 24 hours.

On June 10 she left a message on my answering machine telling me that I would not be given a refund and the address of AAA Corporate Headquarters.

I contacted my credit card company, explained the situation to them, and they said they would try to get me my refund.

I wrote a letter to AAA and will mail it tomorrow.

I think this is ludicrous that a major company plays so unfairly.Desired Settlement: I am hoping not only can the Revdex.com get my refund but convince AAA to change this absurd company policy. I will certainly attempt to tell this story to everyone that I know.

Business

Response:

June 13, 2014Dear Revdex.com of New Jersey,Thank you for notifying AAA Mid-Atlantic of [redacted]’s consumer complaint with the Revdex.com and for this opportunity to respond. I understand that [redacted]’s is concerned about AAA Mid-Atlantic’s Limited Membership Refund Policy.After reviewing [redacted]’s membership and given the circumstances of his complaint. A refund of $195.00 was issued on June 12, 2014 back to his credit card. Please note [redacted] has already been contacted about receiving a refund for his renewal dues.Again, I thank the Revdex.com of New Jersey for bringing this matter to our attention and regret any frustration this may have caused [redacted]. I believe the actions outlined above should resolve this matter. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at ###-###-####.Sincerely,Eric SManager, Membership Administration AAA Mid-Atlantic Headquarters

Review: This is a copy of the letter that I sent, by certified mail, to AAA in [redacted] DE, their headquarters. I requested a reply from them within 10 days. It has now been 17 days and they have not responded.

May 19, 2014

[redacted] DE [redacted]

Dear Sir:

I am writing to you today as a 10+ year member of AAA. This morning I called your MidAtlantic Customer Service office and spoke to Andrea questioning why I received another set of AAA cards for our driving family of six . She informed me that our account had been downgraded to “Basic” coverage because our family had used “too many tows” over the last three years. I asked to speak to a supervisor named Dawn, WHO REFUSED TO TAKE MY CALL. Andrea also informed me that we received a letter indicating that we would be reduced to “Basic” coverage but she could not verify when this letter was actually sent out to us.

I have many concerns regarding this matter. First of all, we have been AAA members for greater than 10 years. We have been AAA Plus members for the majority of this time. As AAA Plus members we are allowed to each have 4 tows per year with each tow being up to 100 miles in distance. When asked to review the number of tows in each of the past four years for each of our family members, simple multiplication tells you that we were allowed to make up to 20 tows per family per year for the five of us. [redacted] was added mid-year in 2013; so, she would have been allowed 2 tows. This totals to an allowance of 62 tows for all six of us between 2011 and 2013. The following is a breakdown of our actual tows:

[redacted]

2011 7 3 0 0 0

2012 3 0 4 0 0

2013 2 1 1 1 0 0

As you can see, the above totals to 22 tows for our entire family in the last three years—FAR BELOW OUR ALLOTTED 62 TOWS.

Secondly, and most importantly, I NEVER RECEIVED A LETTER REGARDING THE FACT THAT OUR FAMILY WAS BEING REDUCED TO BASIC COVERAGE. As I stated previously, Andrea was unable to tell me the date that the letter was presumably sent to me. If I had received such a letter, I would have cancelled our AAA membership immediately. We live in a rural area and require greater distances to have our disabled cars reach our mechanic of choice, which is why we need to have the AAA Plus coverage.

I asked Andrea—and would have asked Dawn had she not refused to speak to me-- if we could simply cancel our membership which began on May 1, 2014 and be reimbursed the membership fee. She said that she would not do that. That being the case, I asked if we could be reinstated as AAA Plus members for the membership year 5/1/14 through 5/1/15, and she also stated that we could not.

I informed Andrea that I would take this matter up with you as well as with the Revdex.com.

I would prefer to have our family policy reinstated to AAA Plus for the remainder of the current policy year and then to cancel our policy on May 1, 2015.

I respectfully request that you address this matter with me within 10 days of the receipt of this letter. I can be reached at ###-###-#### (cell), ###-###-#### (home). My home address is [redacted] MD [redacted]. My email address is [redacted].

Thank you,

[redacted]Desired Settlement: See letter above.

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted] 's consumer complaint with the Revdex.com and for this opportunity to respond.

AAA makes every attempt to make the membership product the best it can be for all members. After reviewing [redacted] 's membership and the very high demand her membership has made on the Club's Emergency Road Service for the past 3 years, we determined that it was necessary for the best interest of the Club and its AAA members generally, that we downgrade her membership to the Basic level membership.

As [redacted] 's received notification in her last renewal statement, she is now covered at the Basic level of membership, please remember we will still be there for [redacted] and her family whenever they need us. [redacted]'s can still enjoy all the benefits of AAA Membership as she has in the past, including our award winning Roadside Assistance . The Basic membership now covers up to 3 miles of towing at no additional charge - and greater distance at an additional charge, but at the preferred member rate. For a complete listing of all the benefits a Basic Membership from AAA has to offer [redacted] can visit http://midatlantic.aaa.com/Membership/P[redacted]s

As you can see, AAA is still here to provide [redacted] and her family a peace of mind while on the road. And after 2 years at the Basic level membership, we will review her membership again to determine if she will qualify for the eligibility to upgrade her membership level.

Again, I thank the Revdex.com of Delaware for bringing this matter to our attention and regret any frustration this may have caused [redacted].

AAA Midatlantix has gone downhill very far and very fast in the past few years. Even when you pay for deluxe road service, you have to wait for hours. Long gone are the days of getting service in under an hour. I have been a membe r for 30 years, but this is my last.

Review: I recently called AAA roadside assistance. The following customer service rep hang up the phone on me and failed to call me back. The representative name is [redacted]. Her customer id number is [redacted]Desired Settlement: 1 year free of AAA services

Business

Response:

March 18, 2013

Review: I've called AAA and updated the credit card information by phone and the CS rep confirmed that it has been updated. And when I was charged the fee, it got charged to my previous credit card that I kept inactive for a long time, so did not check the balance on it and finally got delinquent payment notice. Until then I did not realize that the change I requested to AAA did not take effect but it was too late and I ended up paying $35 late fee. As this is an issue with AAA for not handling the updates on the account in a right way, AAA is the one responsible for the late charges I had to pay. So, I'm expecting AAA to refund that amount to my credit card.Desired Settlement: I'm expecting AAA to refund penalty charges to my credit card.

Business

Response:

Good Afternoon,

Thank you for providing AAA Md-Atlantic the opportunity to review this concern. Our membership dept. has reviewed the information provided and [redacted] is a member of the AAA [redacted] State Automobile Association. Please forward this to the appropriate person at the [redacted] club to review and address. I have forwarded this information to a contact in [redacted] to reach out to their member.

Respectfully,

Member Relations Manager, AAA Mid-Atlantic

Review: Hello,

I keep receiving correspondence from AAA Mid Atlantic via email and regular mail that I have been enrolled as a member. I have not solicited AAA in any way, shape or form to become a member. In fact, I have called them twice explaining I am not a member and wish to be removed from their mailing list. They assured me that I have been removed and would not receive any more contact, yet the letters and emails still keep coming. One letter is from Nicholas * E[redacted]'s office, the Senior Vice President of AAA Insurance, phone number ###-###-####, congratulating me on becoming a member. The other letter I keep receiving is a "bill" wanting me to pay $100 for my "dues". The phone number on that letter is ###-###-####. I feel like this is borderline being a scam, trying to make people believe they have become a member then following it up with a "bill". I have kept the last two letters if you need copies. Thanks in advance for your helpDesired Settlement: I would really appreciate it if they would stop contacting me all together and possibly look further into this matter for fraudulent business practices by misrepresentation of products/services purchased.

Business

Response:

We

have successfully submitted the “opt out form” to stop solicitations via

telephone, mail, and e-mail. [redacted] may receive a few more pieces of mail

that have already been generated in the system, but after that, the

solicitations should stop.

Review: I turned 76 on 7/24/2014. At my doctor's recommendation, I have surrendered my driver's license and stopped driving. My car was sold on 7/25/2014. I called AAA on 7/29/2014 to cancel my membership and request a refund of the unused portion of my membership. I was told by the customer service representative, Rachael, that the membership will continue through the expiration date of 12/01/2014 and that a refund was not an option, even under the circumstances.Desired Settlement: I'd appreciate a refund of the unused portion (4 months) of my cancelled membership.

Business

Response:

[redacted], At any time

during the first three months of a new membership including any upgrades and

added associate members, you decide AAA isn’t right for you, simply cancel.

We’ll refund the unused portion of your paid membership dues.

Overpayments will be applied to your next membership renewal or on a request

basis will be 100% refunded. No other refunds will be granted.

Review: I have a 2010 Toyota - Corolla and my car made NO noise until I took the car to AAA. I realize that this complaint is being completed one year after AAA inspected my car. However, when I took my car in for service last year, I did NOT hear any noise at all coming from my car. Upon picking up my vehicle, I immediately noticed a noise in my car whenever I went to make a left or right turn. I did not return the car to them because I was very annoyed with their service and the fact that they kept my car overnight and returning it to me with a noise when I turned left or right. This year when I took the car for inspection at another place, I was told that person about the noise that I had been heard for over a year and he said that my axle was cracked. Mine you I have been driving the car for a whole year with this problem. Again,I had NO noise or problem with my 2010 Toyota - Corolla until I took the car to AAA on [redacted].Desired Settlement: I want them to pay for any damage done to my car from the moment that I drove it off their lot to the inspection completed this weekend. I tried of being older and getting messed over by unscrupulous businesses.

Business

Response:

Due to the fact that [redacted] did not bring the vehicle back after allegedly encountering a noise, AAA is not in a position to address the customer's complaint. Had the customer brought the vehicle back, we would have certainly reinspected and fixed anything that was not correct. [redacted] alleges that she was too "annoyed" to bring the vehicle back. If something minor was in fact wrong and she continued to drive it for an entire year, she may have exacerbated a small problem by continuing to operate the vehicle. AAA cannot be responsible for any damage that may have occurred due to [redacted]'s negligence in continuing to operate the car. Moreoever, [redacted]'s assertion that another shop found an axle cracked more than a year after the service at AAA is not dispositive of anything being incorrectly done at AAA -- the vehicle could easily have a cracked axle from hitting a curb, an accident, or other incidents or malfunctions. Simply put, if the customer had an issue and had brought the vehicle back in, anything that was not correctly done or not detected during initial repair of the vehicle could have been addressed. Since [redacted] failed to do this, AAA should not be held responsible for any costs or damages suffered by her failure to bring the car back for further inspection, especially given that she says she heard the car making a noise. This failure to act on her part does not even pass the "reasonable person" standard. I have attached the repair order dated 4/4/2012 for your records.

[redacted], Assistant General Counsel

AAA Mid-Atlantic Inc. [redacted]

Review: I was on the phone with a AAA rep requesting a tow truck because my car broke down on me and I was in an unsafe location. I informed that rep that my location is unsafe telling rep that I was in the middle of the street. While speaking to the rep I was rear ended by another car. I was taking to the hospital and released that same day. I then called AAA the next day to request a refund for services being I no longer have a car and I need funds for something else based on my current situation. Per AAA policy states "Membership Refund Policy For Renewing Memberships and New Memberships "after First 3 Months of Membership"- Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires." However, my concern is it hasn't been three months.Desired Settlement: For AAA to apply my money back to my card because I no longer have a car.

Business

Response:

Re: Response to [redacted] Consumer Complaint

Review: Contacted AAA to replace my vehicles windshield that was cracked on 7/15/14. Was told that it would be a week before they could come out to repair the chip and service was scheduled for 7/22/14. Two days later the chip turned to a big crack, called AAA and changed the service to a replacement of my windshield and gave them all the correct vehicle information, including the Vin #, so they would have the correct glass. On 7/22/14 the mechanic came out with the glass but they had the wrong glass glass and/or missing parts and could not replace the windshield. The mechanic also told us that he does't know why it took a week for AAA to schedule the service as they were not that busy and they could of come out the next day and repair the chip before it turned into a crack. Now the repair was rescheduled for 7/25/14, which I now had to take off work to stay home, and the windshield was replaced and the job was a disaster: the rear view mirror wasn't replace correctly and pieces fell off of the mirror and the entire mirror also fell off, the mechanic let the inside of the car dirty with black stains(the car is only 2 months old) and when you drove the vehicle it sounded like a wind tunnel as the windshield was not installed correctly. I contacted AAA the afternoon of 7/25/14 and was told that the windshield replacement division was closed and there was nothing they could do till the following Monday and I needed to drive my car, without a rear view mirror, up to a auto parts store and buy glue at my expense and install the rear view mirror, which I did. On Monday 7/28/14 the manger, Brian, called me back and wanted to send over his lead area technician to look at the issues and see what the problems were so they can fix them. This was scheduled for 7/29/14, which caused me to take off work for the morning. Brian also promised to compensate me for not only taking more time off work but also to clean the vehicle and that after correctly the issues we would speak about the compensation. The lead technician came over the next day and saw that the issues AAA caused were the truth and not exaggerated and made up like they were hoping. At that time the technician told me he or Brian will contact me either that after or first thing in the morning to schedule another replacement of the windshield and he would discuss with Brian the compensation. I never receive any phone call back from AAA and I finally called back at 4 pm on 7/29/14 to find out what was going on. Brian told me he that everything was worked out and scheduled. I told him nothing was worked out, nothing was scheduled and that I was promised a phone call back no later than in the morning. He then told me he will replacement the windshield sometime the following week which made no sense as I was told by his lead technician that the windshield need to be replaced immediately. Another replacement was scheduled for 7/31/14 meaning I had to take off another afternoon of work to be at the install. Also I asked Brian what the compensation would be for this disaster of replacing the windshield and he told me AAA doesn't do any compensation, this aster he told me he would compensate me for inconvenience, shoddy workmanship, loss of work, having to get the vehicle professionally cleaned due to their work and buying glue to fix the rear view mirror and his lead technician also said he would speak with Brian about compensation. After telling him that he not only lied to me about the compensation but I felt that was his way of getting me to allow him to try and fix a problem a 3rd time. He finally said he would compensate me $100 which is a total insult as the car cleaning cost more than that so I told him to reconsider and let me know, which to this day I have never heard back from him. The windshield was finally installed correctly but more stains were left in the vehicle causing me to get it cleaned again. I contacted AAA a few times about these issues and once I was told someone will call me back to settle this problem but not only haven't I received a call back but I never received any response back fro my e-mails I sent them. I been a member of AAA for 35 years and I really find it hard to understand why I stayed this long with this type of unprofessional service.Desired Settlement: Now I want a full refund of the $509.00 that I paid and I'll pay for, which I already have done, the 2 car cleanings to remove the stains and I'll pay for the adhesive I had to buy to fix their poor workmanship.

Business

Response:

Our partner - [redacted] - has advised that a settlement was reached with the member prior for $250.00.

Review: Cancelled a user 4 days after autorenew. Representative tells me that there policy is that I can only receive a credit.

Cancelled a user 4 days after autorenew. Representative tells me that there policy is that I can only receive a credit. I don't want to renew my membership with AAA so basically I am out of luck. It is a terrible policy and horrible customer service. I'm told that I have to write a letter to an anonymous department at corporate if I want to petition. That is ridiculous. They should prorate me four days worth of use if they have to and give me the rest of my money back. How disreputable!!Desired Settlement: I want a refund for the ~$43 credit on my account.

Business

Response:

December 8, 2014Dear [redacted],Thank you for notifying AAA Mid-Atlantic of [redacted]'s consumer complaint with the Revdex.com and for this opportunity to respond.As [redacted] may recall, his membership was due to expire on November 1, 2014. Before payment was made for his associate, clear and conspicuous information regarding the refund policy was included on the renewal statements. We have confirmed that this language did appear on his bill, as intended. A copy of the language on the bill is below:There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires. Overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.While we appreciate his membership with AAA Mid-Atlantic, we cannot accommodate his refund request. A credit of $43.00 will be applied towards [redacted]’s renewal payment next year.In accordance with our current policy, [redacted]’s request for a refund of dues was denied. Again, I thank the Revdex.com for bringing this matter to our attention and regret any frustration this may have caused [redacted]. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at [redacted].Sincerely,Eric S Manager, Membership Administration

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: while the business may say that this is their policy and it has been plainly stated, it is not an ethical policy. The business should let me adjust my membership as needed. I did not plan on the life changes that led me to request a change to my membership status. How can the business ethically hold onto my money for 11 months applying it as a credit to a following year that I haven't even committed to? I certainly wouldn't do that to anyone that I do business with. The fact that they put out language saying this was their new policy does not change the fact that it is unethical. I will not support the AAA and I will urge others to avoid this business as well.

Regards,

Review: I purchased a car battery from AAA on September 3rd 2012 . The car battery was dead on Sunday February 24th 2013. We called AAA since we have our membership with them and we purchased the battery from them. The call was not answered in the the specified time promised. We jump started the car ourselves. The next morning when my husband was leaving for work again the car did not start making my husband late for work . We called AAA again that afternoon to come out and jump start the battery. This time it took the AAA driver 2 hours and half to arrive.([redacted])He tested the battery and refused to believe that the battery was a AAA battery and accused my husband of putting something else in the truck and trying to defraud them of a battery. My husband got the receipt for the tow truck driver showing that we did in fact purchase the battery from AAA and he still refused that anything was wrong with the battery and and that we needed to go to a mechanic and get the electrical system tested.

Of course the next morning again the truck did not start. We had to again charge the battery and drove it to the mechanic. The mechanic did a diagnostics and found nothing wrong with the truck and it was in fact a problem with the battery. Since my husband had to get to and from work. The mechanic was nice enough to loan us a battery. When I called AAA today to tell them that we would like the faulty battery replaced the refused to replace it saying that we had voided our warranty in spite of the fact that they refused to replace it from the beginning when we called. AAA also went as far as telling me that I was out of service calls since I had called so many times on this issue. So not only did they sell me a faulty battery they were now penalizing me for calling them to report this. I would understand if we initially took the battery out without contacting them. We took the steps that we were told to by their authorized agent [redacted] He was well aware that once the mechanic toughed the battery he would not be responsible. Something he was sure not to point out to us.

The customer service that I received when I called regarding the was about the worst I have ever received. When I asked [redacted] the first person I spoke to that I needed a supervisor she refused to until I listened to what she had to say.There was no attempt made to resolve the issue except that they were going to make a report. Had we purchased a battery form any other auto parts store all we would have to do is take the battery back to them whether it was in the car or not and they would have replaced the battery. This policy for AAA is nothing more that to defraud the consumer with their faulty products. I have my Lide insurance, Car Insurance and AAA membership all which I plan to cancel.Desired Settlement: I would like the amount that I paid for the battery from AAA refunded in the amount of $128.40, since we have had this battery for less than a year. I would also like AAA to pay for my replacement battery which is $130.00 and my mechanic also charges us $45.00 to run the diagnostics to prove nothing was wrong with out vehicle. Time off work for my husband and and the inconvenience $200.00 Total refund of $459.00

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We recently had a claim filed with AAA Mid Atlantic on November 21 2015 in which our car was totaled. I requested a copy of the claim for damages that was assessed because the Department of Transportation was negligent in leaving a flattened cone of the highway which caused sever damage to our vehicle. I have requested by phone, by fax and recently by email a copy of the documents so that I can file a claim with the State of New Jersey. Jenny, the claim agent has NEVER returned a call or email. Mr C[redacted] who was the appraiser has NEVER returned or acknowledge the fax sent to him to request the information. This is poor customer service.Desired Settlement: I am requesting ac copy of the claim and damages to be sent immediately if not sooner to my home or faxed to me. The DOT claim has a deadline.

Business

Response:

Ms. [redacted], Thank you for the opportunity to respond to Ms. [redacted]'s concerns. Attached you will find the response from the Insurance Division. Kind Regards, Alicia G[redacted]Manager, Member Relations AAA Mid Atlantic

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The analysis and services that this AAA claimed they performed on my car on March 22, 2014 was either Fraudulent (never actually done) or incompetent.

On March 22, 2014 I was driving by, saw the AAA Car center, thought since I am a member of AAA it would be a good place to get my oil changed and have my non working antenna checked. That was all, the antenna was not working. The service writer called CCS1, came back with about 6 pages of paper and an estimate of $1,728.17 worth of work to be done. I told CCS1 that I could not afford that, he haggled with me, talked to his manager, offered discount on rental with a local car renter they had a deal with, so I agreed. I am a single woman and have no family near me, so the thought of getting stranded on a belt I travel every day scared me, if this much work is needed. Mind, the car only had antenna problem when I went in. The final cost of work to be done was $1,691.58. I pain $151.95, CCS1 said is like a deposit or good faith payment. I picked up the car March 26, 2014. I paid $1,088.10. CCS1 said the break system or something did not need to be done, so he deducted $392.87 and $120 deducted for car rental deal.

A couple of week prior to July 24, 2014, I noticed the check engine light come on. I was worried and scared and wondered how, when I just paid so much to have all this work done on the car in March, just 4 months ago. While driving home from work on I-95 on 7/24/14, the car started smoking, I tried to hit the breaks nothing, I managed to pull into the emergency area off exit **, with no breaks and ready to crash into the guard rail wall, I pulled up the emergency breaks. I called AAA membership road side services to toe the car back to AAA car care in [redacted], since it was services there a short while prior. The charge to fix my care now was $1,772.77. I couldn't believe it, nor knew what to do. Car was already toed there. I tried to plead with the manager Chris B[redacted] about the cost, but he was dismissive and non-receptive.Desired Settlement: The settlement I am seeking from this business, is a refund of $1,772.77. Had the initial analysis and estimate given in March 2014 accurate and correctly performed, then whatever caused the complete failure of my car and ALMOST ENDED MY LIFE in July should have been discovered. I submit that there's a certain amount of incompetency the work performed in March and I also suspect FRAUD in that perhaps no work was done at all. I was also told in March that the break did not need work and thus $

Business

Response:

Based on the attached documents the member did not have any brake work completed and then in July 2014 the member's vehicle was towed in for an overheating issue and it was at that time she authorized the needed brake repair. We find no fault in the work repaired and do not feel she is entitled to the requested compensation. Please advise if you need any additional information.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

In March the business gave me 4 pages of estimated

worked to be done on my car, one of

which was the break work. It was only

when I was told to pick up my car was I told that the break was not fixed and

was not needed to be fixed and the $392.87 was deducted from the original estimate

of $1,772.77. Thus, either the original

estimate in March was erroneous or incompetent.

But in either case, my life was endangered due to fraudulent or

negligent work done OR NOT done by this business.

Regards,

Hello, I have been a AAA member for the past eighteen years. I have recently canceled my membership. I did this because I pay my membership fee early every year. This particular year, I paid it, which encompass's my mothers vehicle as well. I latter realized that my mother sold her vehicle. Upon learning this, I contacted AAA to inform them that I did not need my moms portion of the coverage. The renewal actually did not occur for about another month. The first and second representative were not very helpful, as well as, they told me that I may not be entitled to a refund because AAA doesnt do that. Well they cashed my check rather quickly, the renewal has even started, and I am out 91.00 dollars. So I canceled the membership all together. Only be told again I may or may not get my money. I asked to speak to supervisor and they told me" their is knowone else to speak too." After all these years I find AAA to be overly-expensive and their customer service to be terrible. I advise all others to seek a cheaper form of road-side assitance.

Review: My car recently had been acting up. We drive our car to outer states sometimes and we don't want to get stranded so we thinking about getting AAA. One day a AAA saleswomen called about a promotion with AAA and their pitch was I can get my car towed if anything happened. They had a live representative come into my business and explained to me about AAA. I told them my situation and they said that AAA will cover towing 365 days a year to any mechanic within 100 miles. No one explained to me there were different packages to AAA. If I knew what I needed was in the plus package, I would have got that. I paid them in check right away. I was under the assumption that towing would be free. As of today 3/12/2013, my car just broke down 60 miles away from home. I called AAA, and they said that they can tow it to a AAA facility for free but towing back to Philadelphia would be $75 up the lift, and $4 per mile. We got it towed to their facility and was found engine is dead. Now it's going to cost more then $300 to tow it back. Even when I upgraded the services, it would take in effect 7 days later. I called AAA and wanted my refund for my membership. They said they can give me back my refund but they have to charge me for the 2 tow today. They don't know the price of it until I cancel my membership. The tow could end up costing more then the membership so I might have to pay to cancel . I'm extremely unhappy about this whole situation. I got AAA just so in case of the car situation that happened today, I would not have to go through hassle and pricing towing. Now I still have the problem, and towing charges and stuck on membership charges.Desired Settlement: I want the towing charges for towing my car back to be part of my membership. My membership is already a plus now so I should get the benefit that I originally signed up for. If not, give me full refund and not charge me what the services I have used so far.

Business

Response:

Thank you for providing AAA Mid-Atlantic the opportunity to review [redacted]'s request:

[redacted] purchased a basic member for one person, on 2/5/13 for $69. When [redacted] would be driving and the vehicle breaks down he has 4 service requests, which includes towing for 3 miles, each mile over 3 is at a special member rate.

A Welcome Kit with all of the membership information of what [redacted] had purchased was sent to him on 2/6/13, which in one of the recordings I reviewed [redacted] acknowledged that he received it, but never opened it until that morning when he needed the membership card.

On 3/12/13 [redacted] was not the driver of the vehicle when it broke down and [redacted] went on-line and added [redacted] as an associate along with adding the Plus upgrade to his basic membership. [redacted] acknowledged that he was aware that the Plus benefits had a 7 day wait period. [redacted] was just added and the membership is not valid for use on the same day of the breakdown. [redacted] was advised of the $75 hookup and $4 a mile after 3 miles.

Since the membership is within 90 days, we will honor [redacted]'s request to cancel the membership and process a pro-rated refund of $168.67. [redacted] should receive this refund within 10-15 business days.

We appreciate the opportunity to review this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I bought the package but it was not what I needed. I did not come to AAA and sign a package, they came to me and I told them what I needed but they gave me the basic package. If what I needed was the plus package, I would have signed up. Basically, AAA called me, sold me something that is half of what I was asking for. Then I need to read their package to find out I got baited into signing up and have to sign up for a higher package.

Regards,

Business

Response:

We apologize that you feel this way and I can assure you, there was no bait and switch intended. When AAA solicits new members, the initial offer AAA makes to new members is for a basic membership with the option to upgrade to a Plus Membership, which would have a 7 day wait period. In this instance even if you had the Plus membership, the service would not have been covered, as [redacted] was the person in need of service and was just added to the membership that day, therefore the service would not be covered under the membership. We have honored your request to cancel your membership and you will receive a pro rated reimbursement of the dues paid. You are n ot being charged for the initial service provided to [redacted] on that day, that expense AAA has absorbed.

AAA Mid-Atlantic appreciates the opportunity to address your concerns.

Respectfully,

[redacted], Member Relations Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

[redacted] was added that day for service and I was told on the phone before I added her that the membership would be available to be used by her as soon as I added her. I called AAA to make sure she could use the service before I did that.