AAA Mid Atlantic, Incorporated

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Complaint: ***
I am rejecting this response because: No one reads auto renewal notices. They just automatically take the money. I did not sign something saying I agreed to these terms. I was only a few days past the time I could have received my refund. Had I read the policy, had they made it OBVIOUS to me, I would have called to cancel days earlier. They are scamming their customers by forbidding them to cancel!
Regards,
*** ***

Our partner - *** *** - has advised that a settlement was reached with the member prior for $

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Complaint: ***
I am rejecting this response because: They are wrong!
Regards,
*** ***

A full refund of $was given on 9-18-

January 28, Dear *** ***:AAA
appreciate the opportunity to review and resolve the concerns *** *** has
expressed regarding estimate and repairs at our Car Care Center*** *** worked with the District Director Maria Y*** to resolve his concerns
Below you
will find a copy of the email MsY*** sent to *** *** as
confirmation of the resolutionHe was given a deep discount on his repairs
after speaking at length with MsY***Additionally,
please note that *** ***’s concerns were resolved the same day that he
contacted the Car Care Center and subsequently the Revdex.comAgain, wet thank you
for the opportunity to respond and work with *** ***. Kind Regards,
Alicia G***
Manager - Member Relations
AAA Mid Atlantic

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

June 13, 2014Dear Revdex.com of New Jersey,Thank you for notifying AAA Mid-Atlantic of *** ***’s consumer complaint with the Revdex.com and for this opportunity to respondI understand that *** ***’s is concerned about AAA
Mid-Atlantic’s Limited Membership Refund Policy.After reviewing *** ***’s membership and given the circumstances of his complaintA refund of $was issued on June 12, back to his credit cardPlease note *** *** has already been contacted about receiving a refund for his renewal duesAgain, I thank the Revdex.com of New Jersey for bringing this matter to our attention and regret any frustration this may have caused *** ***I believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need additional information, please feel free to contact me directly at ###-###-####.Sincerely,Eric S
Manager, Membership Administration AAA Mid-Atlantic Headquarters

December 15, Dear *** ***,Thank you for notifying AAA Mid-Atlantic of *** ***’s consumer complaint with the Revdex.com and for this opportunity to respondAfter reviewing the referenced membership, we can confirm this was an already active membership and in
billing statusThe cost for four people; ***, ***, *** and *** *** was $with a credit of already applied to the renewal balanceOn December 4, *** *** *** went into the Christina Delaware Branch office and made a payment for $ It seems as *** was under the impression she was making the payment for associates at $each however, the primary’s portion of the membership which was $was not paid at the time that the $payment was taken, the $was applied first to the primary member and then next to associate ***, which is the standard payment hierarchy in our membership systemSince the remaining balance of $was not paid for *** and *** their memberships were cancelled for non-payment by our system.If *** *** would like to make payment for *** and *** please have her contact our member services department at 1-866-MEMBERSAgain, I thank the Revdex.com for bringing this matter to our attention and regret any frustration this may have caused *** ***Should you or *** *** have any questions or need additional information, please feel free to contact me directly at *** ***.Sincerely,Eric S
Manager, Membership Administration

December 8, 2014Dear *** ***,Thank you for notifying AAA Mid-Atlantic of *** ***’s consumer complaint with the Revdex.com and for this opportunity to respondAfter reviewing *** ***’s membership we can confirm she joined AAA Mid-Atlantic on September
22, and enrolled in our automatic renewal program at that timeAs *** ***’s renewal date of November 1, approached, we followed our procedure to notify her that we were going to charge her credit card on file through a letter, a billing statement, and an automated telephone callThe billing statement mailed in August included the following language advising the membership was going to be automatically charged: “Do not return, annual dues will be charged to your credit card.”In addition, the renewal notice included clear and conspicuous information regarding the renewal refund policyWe have confirmed that this language did appear on *** ***’s bill, as intendedA copy of the language on the bill is below:
Please see our policy below:There is a new limited Membership refund policy effective April 15, Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expiresOverpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.In accordance with our current policy, *** ***’s request for a refund of dues was deniedAgain, I thank the Revdex.com for bringing this matter to our attention and regret any frustration this may have caused *** ***Should you or *** *** have any questions or need additional information, please feel free to contact me directly at *** ***Sincerely,
Eric S
Manager - Member Administration
AAA MidAtlantic

*** ***,
In further review of *** ***'s concern, we apologize that the email that she is referring to was not answered directlyHer complaint was received through the Revdex.com simultaneously and therefore a response was drafted directly to the Revdex.com only as to not duplicate efforts and respond in the same manner via email. Please accept the response given through the Revdex.com as response to the email
Kind Regards,
Alicia G***
Manager - Member Relations
AAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Its clear to me that AAA Mid-Atlantic does not want to accept any type of responsibility for failing to address the brake issueTheir response is the sameFrom the first letter to this last letter It looks like the copy and past the same
answer from the first letter It clearly indicates that they do not care about safety nor customer satisfactionThey are oblivious of how to handle a situation like this Bottom line is customer satisfaction 100% So far I have only
read how they are right and I am wrong ** *** needs not to worried about the rules, their job is to take care of the customer and they haven't As a customer I do not expect them to be perfect I do expect them to fix things when they go wrong and in this case they are reckless and they know so they are hiding behind from the truth.
I am still hopeful that AAA Mid Atlantic will do the right thing and I am waiting for a fair and favorable resolution
Regards,
*** & *** ***

September 17, 2015Dear *** ***:
Thank you for notifying AAA Mid-Atlantic of *** *** consumer complaint with the Revdex.com and for this opportunity to respondI understand that *** *** is concerned about receiving a refund and her interaction with our AAA
Mid-Atlantic associates.On behalf of the Membership Department, we want to sincerely apologize for any frustration she may have endured while speaking with our representativesWe do our best to make sure our front-line associates are thoroughly informed and can handle matters such as thisWe will follow up with our associates accordinglyA refund check in the amount of $has been processed, which will arrive within 7-business days to *** ***'s North Carolina mailing addressAgain, I thank the Revdex.com of Metro Washington DC & Eastern Pennsylvania for bringing this matter to our attention and regret any frustration this may have caused *** ***I believe the actions outlined above should resolve this matterShould you or *** *** have any questions or need additional information, please feel free to contact us at 1-866-MEMBERSSincerely,
Membership Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:As I indicated before, I've sent AAA everything they had asked for more than onceFurthermore, I explained to AAA over the phone many times the battery situationIt seems
like AAA wants to find any reason not to replace or refund my money, although the battery was new and it was still under warranty After I had replaced AAA battery with a new one which I purchased from *** *** Parts, the problems stopped occurring which strongly indicates there was a problem with AAA battery
Regards,
*** ***

*** ***,
At any time
during the first three months of a new membership including
any upgrades and
added associate members, you decide AAA isn’t right for you, simply cancel
We’ll refund the unused portion of your paid membership dues
Overpayments will be applied to your next membership renewal or on a request
basis will be 100% refundedNo other refunds will be granted
The Membership
refund policy for renewing memberships and new membership after first months
of membership differs slightly than new membershipsMembership dues payments
including renewals, upgrades and added associate members will not be refunded
once applied to your membership; however, your Membership will remain in force
until it expires
Overpayments will be applied to your next membership renewal or on a request
basis will be 100% refunded
Please feel
free to visit our website 24/for further details regarding membership renewal
policies, or contact our membership contact center 24/at ###-###-#### Ext
***
Sincerely,
Tina
P*** & Alicia G***

Dear*** ***
Thank you for the opportunity to respond to *** ***'s concern. Attached you will find the response from our membership department
Thanks,
Alicia G***
Manager -Member Relations
AAA MidAtlantic

Final Response
Dear Sir or Madame,
***’s vehicle has been checkedWhen ***s car was first towed into us the battery was severely dischargedWe found the alternator to have power and ground(required for operation), but was not producing voltageAs the car presents on his return, the battery is fully charged and when the car intermittently starts, the alternator is chargingTherefore no warranty is due on this section of the repair
Where *** seems to struggle with understanding is in the starting issues with this vehicleThe vehicle first presented with a cranking no start conditionWhen we performed the original diagnostics on this vehicle, the car was not producing a cranking signalThe tachometer on the vehicle was not moving while the engine was crankingThe technician found that the wires from the crank sensor were improperly routed and were damaged by contact from the serpentine(drive) beltWe replaced the crank sensor and the car startedAfter this repair we still noted and that there were and are multiple issues with the wiring in this vehicle*** declined any further repairs in this area We tried our best to convey the condition of this car to ***Just as he is exhibiting now a lack of understanding of the overall condition of an older *** that does not appear to have been well maintained
The vehicle now presents with a cranking no start, but the tachometer is moving when the engine is crankedThe signal successfully reaches the computer and we can see the computer react to this inputSometimes the computer can start the car, sometimes the car will not startWarranty applies only to the repairs that were performedThe two parts we replaced are functioning as intendedAdditional repairs are the members responsibilityWe have verified our repairs and would be happy to have the member move the vehicle to a qualified repair facility to have these facts verified to his satisfaction
We have verified the repairs made to this ***This vehicle requires additional diagnostics and repairs to work in a dependable manner*** did not authorize this process on his first visitThat does not transfer responsibility for these additional repairs to our organizationWe hold ourselves to the highest standards of our industry and of AAAWarranty applies only to services, parts, and labor that are performed on any vehicleWe have been more than reasonable in addressing ***’s issueWe cannot long term store his vehicleWe are not responsible for the condition and need of repair for a *** of this age, mileage and maintenance history
***s vehicle has additional issues that are not covered by the repairs performed by this company
Thanks as always,
*** ***

To Whom It May Concern:
The above mentioned patient at our office did in fact purchase eyeglasses from our Optical Shop*** *** presented presented insurance information at the time of her purchase which we processed correctly; with the upgrades that she purchased on her eyeglasses
she was responsible for $234.25.During dispensing of the eyewear our Optician did damage the frame, and immediately, explained this to *** ***We ordered a new frame and told her she would be called upon receipt of the frameMeanwhile, *** *** called to say she had another insurance plan which she did not disclose at the time of the saleThere was no way after the eyewear was made to change to another insurance planVisions plans require certain labs be used to fabricate the lenses for their membersWe used the lab specified for the plan that was initially presented to usI did receive messages from *** ***, on a day that I was out of the officeUpon my return I had the Optician call to check the status of the new frameIt arrived the next dayI had the Optician call to tell her the eyewear was ready, however she refused to accept themI have since refunded her payment to her and also gave her the eyewear, since they could not be used for anyone else, nor returned to the lab for creditI believe that *** *** should be more than satisfied with the outcome of her complaintOur practice took a loss on this saleSincerely,
Carol M***
Billing Manager

December 9,
We have received
and reviewed *** *** * *** ‘s complaint referenced above.The following was
offered as a resolution, which *** *** * *** accepted: AAA as a goodwill gesture has offered to have the battery replaced. A service call
will be placed by the member at a time convenient to her. This will allow for one of our battery technicians to install and test the replacement battery in her vehicle.AAA recommended the purchase of a battery tender. The purpose of the battery tender is to keep the battery properly charged when the vehicle is not being driven regularly, which was the case with *** *** battery at the time of the service request.The battery warranty program was reviewed with the member to assist her in understanding the difference between manufacture defect and the improper charging, which was the reason for the warranty denialOn behalf of AAA
Mid Atlantic we sincerely apologize any frustration she may have endured, as a
result of her service request. If you
should have further questions or concerns please contact us at ***,
Ext***Respectfully,
Nadia M.
Member Relations Coordinator
AAA

Dear *** ***,">
Thank you for the opportunity to
respond to *** concerns
At this time our Damage Assessor has made contact with *** *** in regard to the concern filed with the Revdex.com under case # ***As of February 26th an arrangement has been made to have the damages reviewed a second time under the Damage Appeal process with AAA Mid Atlantic
The Assessor advised on February 26th that an inspection of the vehicle will be conducted, on Monday 29th of February
At this time we are awaiting a response from the Damage Assessor as to the next course of action
Kind Regards,
Nadia M***

June 3, Dear *** *** ***:
Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to *** ***’s concernWe have reviewed the RV coverage purchased by *** *** and have discussed said RV coverage with himThe manner in which *** *** utilizes his
trailer (transporting of electrical equipment) does not meet to criteria of the membershipOur membership states that a trailer is covered when it is being used to transport a qualifying recreation vehicle i.emotorcycle, ATV, Jet Ski.It was determined that the RV rider would not be beneficial to *** ***AAA Mid-Atlantic has refunded the amount of the RV rider to *** ***Should you have any questions or need additional information, please contact me directly at ###-###-####, Ext***Respectfully,Annette M
Member Relations Coordinator