AAA Mid-Atlantic

AAA Mid Atlantic is awful I called for a tow bed and they sent a tow truck who took parts of my 1995 jeep which the tow truck driver said when he approached me " I'm so tired I've been driving all night , I need to go home, so you can leave and I will be 10 minutes behind you" SO I SAID OK. SO I WENT TO ANOTHER SIDE OF THE PARKING LOT AT SUPER WALMART ON NINE MILE ROAD, I waited a total of 30 minutes he moved the truck from the cameras and moved it to a location where there were no cameras, so I was not feeling well and I had to go see what was going on to see him with a mat and a power tool with screws and parts off my car, I called the Henrico police who absolutely did nothing I tried to resolve the dispute but now AAA mid Atlantic are now in court
will post with the results when case is heard on 2/21/2020

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied because there was no prior damage to my bumper, I provided legitimate proof, the roadside assistance was someone AAA contracted and I need to see what they have as proof to substantiate their denial of my claim They are taking no responsibility for someone they sent to service me and I definitely feel this is not right Regards, [redacted] ***- [redacted]

please see attached response for [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm not satisfied with the resolution provided by AAA Would you please contact me on the next step needed to get a response from your agency(Revdex.com) I feel that I'm going back and forth with the same response from AAA Regards, [redacted] ***- [redacted]

Good Morning, Thank you for bringing this concern to our attention and allowing us to respond accordinglyUpon review and contact to [redacted] , AAA MidAtlantic found that the claim has already been handled and processed through the Member Relations Department for the member *** [redacted] We, AAA MidAtlantic, have spoken with their home club of AAA North Jersey, and a resolution has been decidedThe member, [redacted] , should be aware of this resolution [redacted] was advised of suchHe thanked us for callingThe case is considered resolved at this time.Any further inquiries can be directed to their home club- AAA North JerseyThank you for your time and bringing this to our attention [redacted] ***Manager - Member Relations AAA Mid-Atlantic

Complaint: [redacted] I am rejecting this response because:The vehicle does not sit for weeks or months without being started and runTheir claim that there is a draw on the battery, was never mentioned until I filed a complaintI offered to have vehicle checked to prove there was no draw, to which [redacted] responded the battery was still not warrantiedThis is the second battery installed in this vehicle by AAA, and there was no problem whatsoever with the first one(lasted yrs.)The maintenance and usage of the vehicle has not changed, and this battery lasted less than monthsEvery time [redacted] is contacted, she comes up with another story why the battery failedNone of this was brought up by the technician, except the battery wasn't warrantiedThe truth is that the battery is defective [redacted] stance from the beginning has been that the battery is not warrantied, even before she investigated Regards, [redacted]

Complaint: ***
I am rejecting this response because: The response is not to my case
Regards,
*** ***

Thank you for notifying AAA Mid-Atlantic of *** ***s consumer complaint with the Revdex.com and for this opportunity to respond
As *** *** renewal date of June 1, approached, we followed our procedure to notify her that we planned to charge her credit card on
file through a letter, a billing statement, and an automated telephone callThe billing statement mailed in April included the following language advising the membership was going to be automatically charged: “Do not return, annual dues will be charged to your
credit card.”
In addition, this renewal notice included clear and conspicuous information regarding the renewal refund policyWe have confirmed that this language did appear on *** *** bill, as intendedA copy of the language on the bill is below:
There is a new limited Membership refund policy effective April 15, Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expiresOverpayments will be applied to your next membership renewal or on a request basis will be 100% refunded
In accordance with our current policy, *** *** request for a refund of dues was deniedAgain, I thank the Revdex.com of New Jersey for bringing this matter to our attention and regret any frustration this may have caused *** ***Should you or *** *** have any questions or need additional information, please feel free to contact me directly at *** ***

Thank you for notifying AAA that *** *** has filed a consumer complaint with the RevDex.com.Mr*** joined AAA Mid-Atlantic on September 15, Shortly after joining we sent Mr*** a welcome package which includes a reference to the online member guide at
AAA.com/benefitsOn this page he could access pertinent membership information as well as AAA's full membership terms and conditions.AAA's refund policy is outlined on this page:*** *** *** *** *** * *** ** *** ***At anytime during the first three months of your new membership including any upgrades and added associate members, you decide AAA isn't right for you, simply cancel We'll refund the unused portion of your paid membership duesOver payments will be applied to your next membership renewal or on a request basis will be 100% refunded No other refunds will be granted.We have granted Mr***'s refund requestA refund for $was processed back to his credit card on October 17, 2016.Again, we thank the Revdex.com for bringing this matter to our attention and regret any frustration this may have caused Mr*** We believe the actions outlined above should resolve this matterShould you or Mr. *** have questions or need additional information, please feel free to contact me directly at ***.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because there was no prior damage to my bumper, I provided legitimate proof, the roadside assistance was someone AAA contracted and I need to see what they have as proof to substantiate their denial of my claim They are taking no responsibility for someone they sent to service me and I definitely feel this is not right
Regards,
*** ***-***

Re: AAA Response to Ms*** R***-*** (*** ***s) Consumer Complaint ID ***Thank you for providing AAA Mid-Atlantic the opportunity to review and respond to *** R***-***’s concerns regarding the denial of her damage claim, under the membership of *** ***s. In
December, we investigated the damage claim for Ms*** R***-***, our investigation reviewed information provided, in addition to our records of the service event and the results of the on-scene inspection. The conclusion of the investigation resulted in a denial of claim, as we were unable to find supporting proof or evidence that the service provider was the source of the damageUpon inspection by our damage assessor:• Pre-existing damage was visible on the rear bumper, consistent with impact• The bumper was cracked in the license plate pocket and multiple scratches were visible• The spare tire access lock bracket was cracked as well.Based on the above findings, we were not able to assign liability and therefore, denied Ms***-***’s claimIn conversation with Ms***-*** regarding her claim denial, she was advised of the option to further pursue her claim by means of her insurance company or legally, if she chose Again, thank you for bringing this matter to our attention and the opportunity to work with Ms***-*** so that we can resolve and provide understandingShould you have any questions or need any additional information, please feel free to contact us directly at *** Sincerely, *** *** *** *** AAA Mid-Atlantic

I purchased a platinum plan vehicle extended warranty from aaa mid-atlantic. My moonroof and the shade stop working so I called aaa twice on separate days to verify if my extended warranty covers the moonroof and the 2 customer service on said 2 calls told me my moonroof is eligible for repair. So I brought my car to circle bmw and was given a loaner car. After 2 days bmw called that said repair of my moonroof plus its shade is not covered by my platinum plan which is the highest plan.. Platinum plan should cover all factory installed mechanical and electrical parts/ components and my moonroof is factory installed. Aaa is saying that said part is trim. I told them how come when I called the first and second time they told me moonroof and sunroof is covered and now they're refusing to pay for the repair. Aaa put me into a tight situation as I have to shoulder the expenses. If they told me the first time I called that it is not covered then I should have postponed the repair of my moonroof. Im going to file complaint to nj consumer affair and bbb regarding this issue

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not satisfied with the resolution provided by AAA.  Would you please contact me on the next step needed to get a response from your agency(Revdex.com).  I feel that I'm going back and forth with the same response from AAA.
Regards,
[redacted]-[redacted]

Svc. Call #90475, On Saturday (5-26-2018), my tire blew out in Annapolis, MD. I had already had an harrowing day and this would have been a much worse experience if it had not been for my son whom changed the tire, but we concluded that because we had been struck earlier we needed advice, assistance from AAA. Our Customer Service Brittany from Long Island was the best very professional, confident, friendly and great! The tow truck assistant Richard Palmer 443) 366-7875 was superb. Very reassuring, checked everything out thoroughly, complimented my sons work, gave excellent advice and was very positive. We appreciate the entire experience from AAA.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was satisfactory to me;  I have received a full refund. Contrary to the correspondence regarding the 3 month period to request a refund, I was verbally instructed that it was a same day limitation and was refused my request to cancel membership and receive a refund.   I feel that my complaint to Revdex.com of Western Virginia was AAA Mid-Atlantic motivation to executed my request.  I appreciate all that Revdex.com of Western Virginia has done to assist me in my complaint. 
Regards,
[redacted]

Based on the previous letter and findings we were not able to assign liability and therefore, denied Ms. [redacted]-[redacted]’s claim. In conversation with Ms. [redacted]-[redacted] regarding her claim denial, she was advised of the option to further pursue her claim by means of her insurance company or legally, if she chose. AAA Mid-Atlantic has considered this matter closed. Thank you,  [redacted] Member Relations Coordinator

Please see attached

Good Morning, Thank you for bringing this concern to our attention and allowing us to respond accordingly. Upon review and contact to [redacted], AAA MidAtlantic found that the claim has already been handled and processed through the Member Relations Department for the member [redacted]...

[redacted]. We, AAA MidAtlantic, have spoken with their home club of AAA North Jersey, and a resolution has been decided. The member, [redacted], should be aware of this resolution. [redacted] was advised of such. He thanked us for calling. The case is considered resolved at this time.Any further inquiries can be directed to their home club- AAA North Jersey. Thank you for your time and bringing this to our attention. [redacted]Manager - Member Relations AAA Mid-Atlantic

please see attached response for [redacted]

Complaint: [redacted]
I am rejecting this response because: Although they have stated the claim was closed, until the full refund of our money is complete, I would please like to request this remain open.
Thank You.
Regards,
[redacted]