AAA Mid-Atlantic

Review: Phone [redacted] My name is [redacted], can you please help. My Checking account is currently being charged by AAA insurance company illegally.

I have 100 % proof that AAA is illegally taking money out of my checking account to pay for another person account or just keeping it for them self.

I would like a full refund of the charges and request that thy stop taking money illegally from my checking account.

I signed up for Auto pay for my car in March of 2014 and they are charging me for 2 polices on a monthly basis since then. I have tried to resolving this issue by contacting them at least 10 times and it’s still not resolve.

My bank account number have been illegally charged an average of $84.47 per from 4/17/2014 to the present (12/12/2014. The total amount that has been taken illegally so far is 685.16.

(04/17/2014 =93.87), (5/24/2014=84.47), (6/17/2014 = 84.47), (7/17/2014 = 84.47 (8/18/2014 = 84.47), (9/16/2014 = 84.46), (10/15/2014 = 84.46), (11/14/2014 = 84.47)

1. I have been contacting the company since May to try and resolved this issue.

a. I contacted the company about 6 times and went into the office 2 times and they still haven’t resolved the issue. They said that they were still trying to determining where the money is going to.

b. I contacted the customer service center on around 11/25/2014. This is the response that I was given. Even though it’s clear that we are taking your money illegally, we have no way of determined where the money is going to and therefore we will not be able to stop the transaction or refund you the money that was taken.

c. On 11/28/2014 I went into the AAA mid Atlantic branch on ([redacted] and spoke to insurance agent name [redacted]. He was also unable to determine when the money is going to. I left him a copy of all of the bank account detail showing the illegal charges. The manger [redacted] or [redacted] has not provide a response.

Had insurance since 1988Desired Settlement: Name: [redacted] Phone Number: [redacted] My address: [redacted] Their customer service number[redacted]

Phone number for the [redacted]

I would like a full refund of the charges and request that thy stop taking money illegally from my checking account.

The total amount that has been taken illegally so far is 685.16.

(**/17/2014 =93.87), (5/24/2014=84.47), (6/17/2014 = 84.47), (7/17/2014 = 84.47 (8/18/2014 = 84.47), (9/16/2014 = 84.46), (10/15/2014 = 84.46), (11/14/2014 = 84.47)

A proof of all charges was provided to the [redacted]

Business

Response:

Please see attached

Review: AAA charged my credit card for an automatic renewal for roadside assistance. I have never indicated that I was interested in automatic renewal. I called AAA and spoke to [redacted] to address this issue. I asked him to cancel my subscription and provide a refund. He indicated this was not possible. Since it was billed in April (yes it has taken me this long to find out as I am the primary caregiver for mother with Alzheimer's)I said ok pro-rate the refund. He said no. AAA policy is no refund even though I never authorized them to charge my credit card in the first place.Desired Settlement: pro-rated refund

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted]s consumer complaint with the Revdex.com and for this opportunity to respond.

As [redacted] renewal date of June 1, 2014 approached, we followed our normal procedure to notify her that we planned to charge her credit card on file through a letter, a billing statement, and an automated telephone call. The billing statement mailed in April included the following language advising the membership was going to be automatically charged: “Do not return, annual dues will be charged to your

credit card.”

In addition, this renewal notice included clear and conspicuous information regarding the renewal refund policy. We have confirmed that this language did appear on [redacted] bill, as intended. A copy of the language on the bill is below:

There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires. Overpayments will be applied to your next membership renewal or on a request basis will be 100% refunded.

In accordance with our current policy, [redacted] request for a refund of dues was denied. Again, I thank the Revdex.com of New Jersey for bringing this matter to our attention and regret any frustration this may have caused [redacted]. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at [redacted]