AAA Mid-Atlantic

Complaint: [redacted]I am rejecting this response because:The vehicle does not sit for weeks...

or months without being started and run. Their claim that there is a draw on the battery, was never mentioned until I filed a complaint. I offered to have vehicle checked to prove there was no draw, to which [redacted] responded the battery was still not warrantied. This is the second battery installed in this vehicle by AAA, and there was no problem whatsoever with the first one(lasted 3 yrs.). The maintenance and usage of the vehicle has not changed, and this battery lasted less than 6 months. Every time [redacted] is contacted, she comes up with another story why the battery failed. None of this was brought up by the technician, except the battery wasn't warrantied. The truth is that the battery is defective. [redacted] stance from the beginning has been that the battery is not warrantied, even before she investigated                                  ...⇄

[redacted] We appreciate the opportunity to response to [redacted] Attached you will find response from the Member Relations Department. Kind Regards, [redacted] Manager - Member RelationsAAA MidAtlantic

Review:
On Jan. 2, 2018 called AAA. Needed jump start only. Called many times, because of busy signal. I am a member of AAA club and my fees were always paid on time. In about 40 min I finally got connected. I was told that service in New Jersey was suspended indefinitely
because of cold weather. I just don't understand. This is an emergency, 24/7 service and AAA tells me that they will not come? I canceled my subscription. AAA policy is no refund. Ok, how about do your job according to AAA agreements? SHAME ON you !

I've been pleased with AAA service in the mid-atlantic area (Maryland). I've used them multiple times for tows, flat tires and charge/battery service. I now also have nearly free roadside service from my auto insurance carrier and once tried the insurance folks instead of AAA to see if I should just stick with the cheaper insurance plan. In contrast to AAA, the insurance roadside service was poor (took far longer, they kept promising to show and did not). Although I've heard others w/ complaints everytime I've called AAA in my area they've been prompt and in the time window they provided. However, with tight funds at one point I allowed my AAA to lapse. Shortly thereafter my transmission died and I needed a tow of about 50 miles. That one call would have more than paid for my AAA dues.

Personally, I'd like the annual fees to be a bit lower, particularly if paying for an adult child maybe $125 or $150 for two drivers instead of $200.

I don't do much travel but I've also used AAA to purchase tickets to amusement parks.

Review: One truck driver cost extra money because AAA don't believe nothing else...

I had stoped at the garage early that day and it was a steering pumping that need replacing.. No gas leaking from my car

before my car was tow and between picking up up my car and arriving at the garage the fuel tank was damaged. The tow driver denied any wrong. My car was not leaking gas before the tow truck arrive but when the driver took the car of off the truck gas was on the truck . What do consumer suppose to do? I called AAA ( Feb 7) and was told call on Monday... I was told I could rent a car until my car get fix, ( 5 days) to get to work... After waiting days and many phone calls... I was told my claim was denied because the tow driver did nothing wrong.... it no way to prove damageDesired Settlement: To pay for damage/ repair to my car and rental cost.

Business

Response:

Attached is our response to [redacted]

Consumer Complaint ID # [redacted]: Service Issue. Should

you have questions or need additional information, please feel free to contact

meShould

you have questions or need additional information, please feel free to contact

me

Best Regards,[redacted]AAA MidAtlanticMember Relations Supervisor###-###-#### Ext [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I was towed by AAA midatlantic on Sunday July 2 2015 from mile marker 2.4 on rt 50 in mays landing . A total of 42 miles . I was responsible for paying the tolls the driver incurred and $ 4.00 a mile over the free three miles . The driver signed off on a paper I wrote up stating the total miles he drove were 42 and he told me his tolls were $ 9.50 . My neighbor who came to pick me up in Pennsauken NJ our destination witnessed him signing the document . I was towed to [redacted] . After the free three miles I am responsible for paying for 39 @ 4.00 a mile and the $9.50 . The total I should have been billed is $165.50 and they billed me $198.00 and they are saying it was the tow truck driver who put in wrong miles and that is lie . I seen what he submitted unless his boss did it . All I know is I am not allowing them to take my money . I am on SSD and every penny counts .Desired Settlement: I want to reimbursed for the $32.50 Thanks

Business

Response:

Dear [redacted] Thank you for the opportunity to respond to [redacted] concern involving being overcharged for her tow. We refunded her the amout requested of $32.50 to her satisfication. Once again, we appreciate the opportunity to resolve her concerns. Kind Regards, Alicia G[redacted] Manager - Member Relations AAA Mid Atlantic

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 3/10/14 I went to AAA Car Care for a oil change. with the oil change came a courtesy inspection,tire rotation and all the fluids in the car were filled. I was told by the mechanic that my car had two issues. I had a oil leak and was given a copy of of estimate for $197.00 for them to place die in the oil and I was to drive for 200 miles return and they could see where the oil leak was. I declined this service and stated I needed to talk to my father about this. the mechanic also told me and gave me a copy of an estimate for $973.00 for he said I needed all new brakes. I denied again stating. I need to speak with my father since I was having no problems with my car. The mechanic told me my car was fine otherwise, I was not told of any other issues nor given any other copies of the car inspection nor did he report my car had any other issues. I explained to him I commuted to work, he stated if I wanted to have my father call him about his finding, oil leak and needed new brakes to car him. He stated the car was otherwise fine, and he filled all the fluids.On 3/17/14 while driving to work my car died and I called AAA and they towed it to [redacted] dealer in [redacted] NJ. I decided to bring my car to the [redacted] Nj.My mechanic did a complete inspection and found I had NO antifreeze, which I was Luckey it did not blow out the engine on my 2005 [redacted] He stated I also had NO oil leak nor did I need new brakes. he stated AAA was negligent.I called AAA and spoke with the Service manager and he told me to bring the car back and he would try to keep costs down for missing the problem. I had told him, I brought it to my mechanic that had worked on my car in the past. I explained my car had no antifreeze and it costed $830.46 to repair. I also missed a day of work with was $280.00. A total loss of $1110.46. I was NEVER told nor given any report or estimate of any other problems. He laughed at me and said tough it's your problemDesired Settlement: The total loss for repair $830.24. My loss wages As I am Registered Nurse $280.00 , since my job requires you call out 2 hours before you work time with is 6AM, which I was unable to do, so I can not get paid for the day and now subject to disciplinary action for calling out so late.

Business

Response:

l have consulted with AAA Mid-Atlantic’s Car Care Manager for our [redacted] facility, and we dispute [redacted] Version of the events that transpired as a result of her visit to the Car Care Center on March 10, 2014.

At the time of her vehicle service for the oil change, [redacted] was advised that there was an apparent oil leak and a coolant leak in her 2005 [redacted], although it was not visually possible to see where the leaks were coming from. Our technician advised that she should have a diagnostic performed to pinpoint the cause and location of the leaks. [redacted] declined the diagnostic at that point. She was also advised that she needed new brakes, as her pads were worn to under 2/32”, which clearly puts them in the category of needing to be replaced. New rotors were recommended as well due to the wear on the brakes. Therefore, the technician changed the oil, rotated the tires and topped off the fluids, including the coolant.

[redacted] declined the recommended diagnostics/repairs and continued to drive the vehicle for an additional seven (7) days until her car finally ceased operating and had to be towed. [redacted] now alleges that she was never advised of nor given any estimates. She was given both verbal and written estimates; I attach the written estimates for your convenience. Please note that the “Created” and “Complete” dates are the dates the information on the invoices was entered into our computer system. The date at the top under the address line is the date the invoices were last pulled from the system. All customers are given written repair estimates at the time services are recommended. [redacted] was no exception to this standard operating procedure.

[redacted] new also alleges that several hundred dollars' worth of damage was caused by and is the fault of AAA Mid-Atlantic. This could not be further from the truth. [redacted] was definitely advised of the need for a diagnostic and repair, which she declined. In continuing to drive the vehicle under these circumstances, [redacted] took the risk of doing

her that if we had missed anything we would take care of it. At no time did [redacted] laugh at [redacted] or tell her that this was "her problem.” That attitude is simply not acceptable to AAA Mid-Atlantic and our managers and associates are well aware that we do not tolerate that behavior.

As for [redacted]’s mechanic at the other shop, we have no idea on what facts he based his alleged opinion that AAA was negligent. Any car with a coolant leak that is run for another week would have had a loss of some, if not all, of the coolant. We stand behind our recommendation on the brakes, as by AAA’s standards, they clearly needed replacement. It is easy for a shop to Monday morning quarterback another shop’s recommendations, but it is not always accurate as conditions have often changed in the timeframe between shop visits, and customers are not always accurate in their communications as to what has been done or not done, and what recommendations were made. Our technicians at AAA Mid-Atlantic Car Care Centers do not work on commission, so they have no incentive to sell a customer products or services that are not needed.

While it is unfortunate that [redacted] ended up having a large repair bill and missed

time from work, the fact is that she continued to drive the vehicle without having the recommended repairs, which is no fault of AAA Mid-Atlantic.

Review: We had to call AAA for a jump as the battery was weak. The person that came told us that we needed a new battery. He installed the battery, and told me that we should bring it to the mechanic, as he did not have the correct tools

to tighten it all the way. He jumped the car as it would not turn over with the new battery installed. He told us to drive it around for an hour to charge as the 20 degree cold snap might have sucked the power out.

My lady, with our 20 month old daughter, drove the car to work. After work, when my lady went to start the car, it was totally dead. We had to call AAA again to get it jumped. She picked up the baby, went home, turned off the car, and immediately tried to restart the car. It did not start, no lights, no power whatsoever. We called AAA again to get a tow to the mechanic. The mechanic found the only issue with the car was with the battery. He said there was 0 reading on when he tested it. Our mechanic replaced the battery. When we tried to get a return for the money and give back the battery, we filled out the appropriate forms, submitted the receipt from the mechanic stating the battery was tested and replaced, and have been in contact a few times. First they said that the warranty was voided because the mechanic took the battery out, and offered us half of our $150 spent. We said no, that is not right. It has been several weeks now, and we are not getting responses to messages left, nor has anyone contacted us regarding this matter. We are getting told they are working with the battery specialists, and the supervisor is talking to the case manager, and yet not one response to even alert us to any progress made.Desired Settlement: I would like to return the defective battery we were sold, and get a refund of $150, what we paid for the battery.

Business

Response:

Good Morning, Thank you for bringing this concern to our attention and allowing us to respond accordingly. Upon review and contact to [redacted], AAA MidAtlantic found that the claim has already been handled and processed through the Member Relations Department for the member [redacted]. We, AAA MidAtlantic, have spoken with their home club of AAA North Jersey, and a resolution has been decided. The member, [redacted], should be aware of this resolution. [redacted] was advised of such. He thanked us for calling. The case is considered resolved at this time.Any further inquiries can be directed to their home club- AAA North Jersey. Thank you for your time and bringing this to our attention. [redacted]Manager - Member Relations AAA Mid-Atlantic

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Although they have stated the claim was closed, until the full refund of our money is complete, I would please like to request this remain open.

Thank You.

Regards,

Review: I no longer wanted my membership to continue as of June 1, 2014. I was billed for continued services on May 1, 2014. AAA insists that I signed up for "automatic renewal" yet I never did. I attempted to cancel my membership but AAA refuses to return my money. I did attempt to cancel my membership prior to the expiration date of May 30, 2014 but AAA refused to acknowledge that attempt. AAA policy of "NO REFUNDS" is unacceptable since they took money for a renewal that was not authorized. AAA also insists that they sent several notices saying that they would automatically renew my membership if I did not respond. This is an UNACCEPTABLE BUSINESS PRACTICE especially since there is no recourse for mistaken billing due to the fact that NO NOTICES were ever recieved or reviewed by me!Desired Settlement: A FULL refund of moneys TAKEN without authorization.

Business

Response:

Thank you for notifying AAA Mid-Atlantic of [redacted] consumer complaint with the Revdex.com and for this opportunity to respond.

AAA Mid-Atlantic implemented a Limited Membership Refund Policy in April 2012. AAA MidAtlantic informed existing members of this new policy in the January/February edition of our member magazine AAA World, as well as on all renewal bills, our website, and in our Member Guides. In accordance with our current policy, [redacted] request for a refund of dues was‘denied.

Please see our policy below:

Members/rig Refund Policy alter First 3 Months of Membership

There is a new limited Membership refund policy effective April 15, 2012. Membership dues payments including renewals, upgrades and added associate members will not be refunded once applied to your membership; however, your Membership will remain in force until it expires.

Over payments will be applied to your next membership renewal or on a request basis will be 100% refunded.

After reviewing [redacted] account we can confirm the charge of $196.00 was disputed with her bank and credited back to her credit card.

Again, I thank the Revdex.com of [redacted] for bringing this matter to our attention and regret any frustration this may have caused [redacted]. Should you or [redacted] have any questions or need additional information, please feel free to contact me directly at [redacted]

Review: Called AAA for recharge of my car battery on April 16, 2014. Tech said the car WILL NOT start again, he tested it, and said it was the original battery.

I replied" I thought it was fairly new", then the tech said "I GUARANTEE it is the original and NO GOOD". So I replaced battery with AAA on the spot, went home and found my receipt.

My Mercedes battery was 7 months old, and was purchased 9/13/2013 VERY BAD SERVICE>> When I asked to KEEP the battery he was removing, he told me "He had to take it away as a swap out"

Never ever had bad service before, been paying for AAA service since 1985 and never had a problem before.Desired Settlement: I want the inferior battery replaced with a Mercedes battery at no cost to me.

Review: In February 2014 I renewed a 15 month year policy with AAA, the representative said that I would receive the membership cards within 7-10 business days, I did not receive the cards.

Cancelled the policy on 5/10 stating that I did not receive the membership cards and could not continue contacting the business for them to execute a regular business process.

The representative [redacted] cancelled my membership @ 11:28 on Saturday 5/10 without telling me that none of my $191 membership would be refunded where I was only a "member" (without membership cards) for 5 out of 15 months, 1/3 of the membership.

I asked to speak to her supervisor. Her supervisor [redacted] refused to speak to me on the phone. [redacted] returned to the call and told me I could hand write my complaint to their corporate headquarters.

I then asked for a paper copy or a recording of the contract I agreed to in February stating that there were no partial refunds. [redacted] said that she could not execute that request.Desired Settlement: A full refund of the $191 as I did not have the cards to use the membership and the terms were not disclosed to me or agreed upon. The membership never in-fact took affect.

Review: On Feb 5, 2011, I went on a cruise with Royal Caribbean cruise line. This cruise was reserved through AAA. During the cruise, there was a promotion that required $100 down and a $150 onboard credit for future sailings. I payed the $100 down so that I could take a future cruise during a date of my choice, which I could decide upon later. On October 29, 2012, I called AAA in order to inquire about the pricing for a future Feb 2012 cruise. I DID NOT ask for the cruise to be reserved. Without my permission, an associate reserved this cruise due to the inquiry. I actually have an email from this associate that asks that I contact her when I was ready to actually book this cruise. Because this associate booked this cruise without my permission, the $100 credit was supposed to be ultiized towards this future cruise. I was also told that the cruise line credited this $100 credit to my original credit card because I never went on the Feb 2012 cruise. The credit card that they credited the $100 credit to was used to book the original cruise. Since then, the account has been closed and payed off, and I am told by Capital One that they have no record of my account. Since I am told that AAA owns this reservation, I have had to advocate for myself through them, and I am not able to go directly to Royal Caribbean to ask for the refund. I have not been getting any progress towards obtaining this refund to date.Desired Settlement: I would like my $100 refund. AAA is responsible for this confusion due to the fact that one of their associates booked a cruise without my permission. I have been trying to obtain this refund for almost 4 months.

Business

Response:

Per conversations between Maria York (AAA representative), we are reimbursing [redacted]y $100.Sincerely,AAA/Maria York

Review: AAA Mid-Atlantic car care facility did an oil change on my Lincoln Aviator (August 14, 2013). When the mechanic changed the filter he did not remove the old gasket causing my oil to leak and blowing my engine. They took responsibility for the damage and told me they will replace my engine with a [redacted] engine with a 3 year warranty. A few weeks later their adjuster called me to tell me that he was trying to catch up to [redacted] the manager to go over the damage because he was the only one who knew what was going on with my vehicle. When the adjuster, [redacted] finally called me back he stated that the facility while trying to do something with the vehicles computer chip seized the entire car and that a second key would be needed to unseize the vehicle. I asked if I could get another facility to do the work because I did not believe they were capable of handling such a job. He said "Yes". After several weeks passed [redacted] called me to ask me what was going on. I explained to him I have been waiting for [redacted] to call me. I immediately called [redacted] who was not available and left a message. A week later [redacted] called me to tell me they would be putting in an engine from Cosmos, which is a junk yard, with a 2 month warranty. I explained that was unacceptable for many reasons. First reason is the fact that the engine is not tested for efficiency or effectability. That we had no idea what happened to the engine or why it was there (ex. water damage from Sandy, car accident, etc). The second reason was the warranty was only 2 months which means if something happens six months or a year later to this engine that has not been tested I would be out of a vehicle, and would have to replace it myself. I am only asking that they replace the engine fairly. We originally agreed on a [redacted] engine with a 3 year warranty and now they want to just wash their hands of the situation by putting any engine in my vehicle not knowing or carine where that engine has come from. That is not quality service.Desired Settlement: To accept responsibility and fix my vehicle appropriately. My vehicle is a 2004 Lincoln Aviator with approximately 160,000 miles, and still has very good value and worth. They originally told me they would replace my engine with a [redacted] engine (with a 3 year warranty). This is what was originally agreed upon. Their desire to put any engine in my vehicle from a junk yard having no idea what has happened to this engine (could have water damage, etc) and giving a 2-6 month warranty is not fair.

Business

Response:

I have received a letter concerning ID [redacted]. This matter is being taken care of buy our “Travelers” insurance company. This matter is no longer in the hands of AAA car Care in Eatontown, NJ.

AAA Eatontown

###-###-####

Business

Response:

I have received a letter concerning ID [redacted]. This matter is being taken care of buy our “Travelers” insurance company. This matter is no longer in the hands of AAA car Care in Eatontown, NJ.

AAA Eatontown

###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is the company that did the damage. They are the one's who initially told me they would be putting a [redacted] engine in my truck with a 3 year warranty. We made this agreement on August 15, 2013. They are involved as much as the insurance company. They are responsible for fixing my vehicle appropriately.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is the company that did the damage. They are the one's who initially told me they would be putting a [redacted] engine in my truck with a 3 year warranty. We made this agreement on August 15, 2013. They are involved as much as the insurance company. They are responsible for fixing my vehicle appropriately.

Regards,

Review: AAA advertises on their website that "Towing Service - If your disabled vehicle cannot be driven safely, it will be towed to responding AAA facility or any destination of choice." I have the plus account and I can actually tow to destination up to 100 miles of choice. I asked that my disabled vehicle be towed to my garage and they would not do it. They told me that it need to be towed to their own facility or a certified They are false advertising.Desired Settlement: Reimbursement of $85 for having to use another company since they choose not to honor their advertisement.

Business

Response:

Thank you for providing AAA Mid-Atlantic the opportunity to review [redacted] concerns with AAAMA Roadside Service and Policies.Upon further review of this concern it was determined that all procedures and protocol were followed accordingly.[redacted] was asking for a service that was not covered under the terms of her membership. There are listed restrictions for service, please see the attached copy of a portion of the AAAMA Member Benefit Guide. AAAMA could and would make arrangements to have a service provider move her vehicle from her driveway to her garage, however that service would be provided at normal station rates and not under the AAA Membership.A copy of the Member Benefit Guide for AAAMA is located on our website (aaamidatlantic.com). We encourage [redacted] to review this as there may be other restrictions that she may need to know.We sincerely apologize for any inconvenience that this may have caused [redacted]’s. If there are any additional questions or concerns, please contact our Member Relations Dept. at [redacted]. My direct contact information is listed below

Review: I called AAA to cancel my policy. I was told that they would cancel it and would credit the amount to my next year's billing. Since I was canceling and not interested in renewing, I told them that that made no sense and that I wanted a renewal. They told me that in that case they could not even refund a pro-rated amount (the policy was renewed two days prior). The person I spoke to told me that her supervisor would not speak to me about this situation. However, she told me several times that this was their business practice.

I am of course questioning the ethics and legality of this practice.

I am also complaining about not being transferred to a supervisor.Desired Settlement: Desired outcome is simply refunding my $400 plus membership for this fiscal year (July 1, 2014-June 30, 2015)

Business

Response:

Please see attached. Thanks

Review: I had a battery installed by AAA in August 2014(with 36 month warranty). In February 2015 the battery was dead, so I called for service. The tech came out, hooked up his testing equipment, and jump started my vehicle. He then looked at my odometer, and said the battery was not covered under warranty, because I did not put enough miles on the vehicle. I asked to speak to someone else, and was told, you must put a minimum of 7500 miles a year on vehicle. It says nothing about this in the warranty. I put a complaint in with AAA, and was told, the tech said, there was a draw on the battery. There was never any mention of this until I put in a complaint, and I never had a problem with the vehicle before. I offered to have the vehicle checked to insure there was no draw on the system, and was told by the rep, the battery would not be covered.Desired Settlement: I would like to be refunded the price I paid for the battery ($136.96), and be compensated for not being able to use vehicle, until this is settled.

Business

Response:

[redacted] We appreciate the opportunity to response to [redacted] Attached you will find response from the Member Relations Department. Kind Regards, [redacted] Manager - Member RelationsAAA MidAtlantic

Consumer

Response:

Review: [redacted]I am rejecting this response because:The vehicle does not sit for weeks or months without being started and run. Their claim that there is a draw on the battery, was never mentioned until I filed a complaint. I offered to have vehicle checked to prove there was no draw, to which [redacted] responded the battery was still not warrantied. This is the second battery installed in this vehicle by AAA, and there was no problem whatsoever with the first one(lasted 3 yrs.). The maintenance and usage of the vehicle has not changed, and this battery lasted less than 6 months. Every time [redacted] is contacted, she comes up with another story why the battery failed. None of this was brought up by the technician, except the battery wasn't warrantied. The truth is that the battery is defective. [redacted] stance from the beginning has been that the battery is not warrantied, even before she investigated Regards,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The response is not to my case.

Regards,

Review: I called AAA for roadside assistance yesterday 6/15/15- me and my fiance's car had broken down on the highway near Hamilton. When the dispatch got there, I had mistakenly left my ID at the gas station I visited thinking my car may have run out of gas so they did not service me. I retrieved my photo ID and returned to my vehicle and placed another call for service. When the dispatcher/tow driver arrived, he was rude and seemed like he was being inconvenienced. Having gone through the process before, I had all the documentation the driver needed to see in hand (photo ID, insurance & registration) and handed it to him. I asked if there was anything else I needed to do, he replied "no" and said we could leave so we did. An hour later, I received a call from the [redacted] police saying the dispatcher had called them saying I was "sketchy" and that my car appeared to be stolen because the driver noticed multiple forms of ID and insurance in my vehicle. I immediately called AAA about this issue and both managers, (she refused to give me her last name and so did one of the others when I asked her) were extremely rude and condescending. Kimberly began telling me that the driver noticed the expired forms of ID scattered around my car which was untrue, all forms of ID and old insurance cards were in my glove compartment, meaning the dispatcher/tow driver illegally searched my vehicle based on an idea he had that was incorrect. At no point did AAA call me, their customer, to confirm anything and when I reached out to them, their staff was rude, disrespectful and non empathetic to say the least. The manager gave me false information about why the police were called and AAA towed my vehicle to [redacted] without my permission instead of the designated location I requested before I left. This happen around 850PM and my car was not dropped off until 11PM. It was a huge headache and inconvenience to be profiled and have to go through this as a paying customer.Desired Settlement: I would like to discuss what typical AAA protocol is as I am filing a formal police report with the [redacted] PD and am seeking legal action for profiling, the illegal car search and intentional misinformation by AAA insurance company.

Business

Response:

Good Morning, Thank you for the opportunity to respond to [redacted] grievance. We were able to successfully discuss and resolve with our member. Kind Regards, Alicia G[redacted]Manager - Member Relations AAA Mid Atlantic

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory enough at this time to me.

Regards,

Review: December 2, 2014

AAA refuses to respond to any of my repeated phone calls, E-Mails, or written letters since February of 2013 regarding their Auto-renewal credit card billing policy.

Starting in February. 2013 I have requested AAA to refund my AAA Auto-Renewal Credit Card which charged my credit card $118.00 for 2014 membership. I explained that I have been unemployed for over 2 years and my car was repossessed in August of 2013 and had no need for their services since I had no car. After numerous letters, e-mails and phone calls to AAA Mid-Atlantic in New Jersey and Delaware, I received a standard letter from Membership Services in May, 2014 explaining I chose the auto renewal program in 2013 and would not refund any money and did not acknowledge any of my extenuating circumstances. Since then, I have not received any response from my letters, E-Mails and phone calls to AAA corporate office in Delaware.

My last letter I wrote to AAA Mid-Atlantic in Delaware to request my refund was August 21, 2014 and was again unanswered. Each time I spoke to Customer Service, they reminded me of the many benefits of an AAA membership like shopping discounts. This is unacceptable since I am unemployed and unable to shop and my home is currently in foreclosure.

Lastly, I have requested AAA to stop mailing me advertisements about life insurance which arrives monthly and I am still receiving as of December 1, 2014.

Sincerely, [redacted]Desired Settlement: To refund $118.00 to me which represents 2014 membership fee which I was unable to use since I did not have a car since August of 2013 and cease all advertisements sent to me from AAA including their 3rd party companies they deal with especially life insurance inquiries.

Business

Response:

please see attached response for [redacted]

Review: I tried to join AAA online yesterday and their system was down. I called and they confirmed that their online system was down and took my money by phone for membership. This morning I found that the online attempts did go through even though they would error out yesterday and I was told they would not go through. So I was charged THREE times for one membership. I called this morning to fix it and they said they can't do anything until Monday. Meanwhile it is Sat. morning and I am short they money I need for gas and food. They over charged me $226 and I need that money now. They triple charged me and I now have no money for basic needs over the weekend. Why is it ok for them to take my money in error and me be without for three days? I am not rich. I don't have lots of extra money to work with.Desired Settlement: I want my money back now and I want them labeled as an unethical company.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They are not telling the truth. They held an additional $226 on two of

my cards. This affected my available balance and caused an

overdraw on my checking account. I have the transaction history to

prove it. I did eventually get the refund. But they held my money for 5

business days, charges that were in error, and it caused additional

financial problems. They should pay me back the overdraft fee and interest on the money that they held in error.

Regards,

Review: Phone [redacted] My name is [redacted], can you please help. My Checking account is currently being charged by AAA insurance company illegally.

I have 100 % proof that AAA is illegally taking money out of my checking account to pay for another person account or just keeping it for them self.

I would like a full refund of the charges and request that thy stop taking money illegally from my checking account.

I signed up for Auto pay for my car in March of 2014 and they are charging me for 2 polices on a monthly basis since then. I have tried to resolving this issue by contacting them at least 10 times and it’s still not resolve.

My bank account number have been illegally charged an average of $84.47 per from 4/17/2014 to the present (12/12/2014. The total amount that has been taken illegally so far is 685.16.

(04/17/2014 =93.87), (5/24/2014=84.47), (6/17/2014 = 84.47), (7/17/2014 = 84.47 (8/18/2014 = 84.47), (9/16/2014 = 84.46), (10/15/2014 = 84.46), (11/14/2014 = 84.47)

1. I have been contacting the company since May to try and resolved this issue.

a. I contacted the company about 6 times and went into the office 2 times and they still haven’t resolved the issue. They said that they were still trying to determining where the money is going to.

b. I contacted the customer service center on around 11/25/2014. This is the response that I was given. Even though it’s clear that we are taking your money illegally, we have no way of determined where the money is going to and therefore we will not be able to stop the transaction or refund you the money that was taken.

c. On 11/28/2014 I went into the AAA mid Atlantic branch on ([redacted] and spoke to insurance agent name [redacted]. He was also unable to determine when the money is going to. I left him a copy of all of the bank account detail showing the illegal charges. The manger [redacted] or [redacted] has not provide a response.

Had insurance since 1988Desired Settlement: Name: [redacted] Phone Number: [redacted] My address: [redacted] Their customer service number[redacted]

Phone number for the [redacted]

I would like a full refund of the charges and request that thy stop taking money illegally from my checking account.

The total amount that has been taken illegally so far is 685.16.

(**/17/2014 =93.87), (5/24/2014=84.47), (6/17/2014 = 84.47), (7/17/2014 = 84.47 (8/18/2014 = 84.47), (9/16/2014 = 84.46), (10/15/2014 = 84.46), (11/14/2014 = 84.47)

A proof of all charges was provided to the [redacted]

Business

Response:

Please see attached