Ability Web Service, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I do accept the 299$ refund for the EPA package that was not mandatory, however how am I guaranteed that they will keep their word and pay the prepayment penalty that will be assessed?? Which through UsBank would be 75$ minimum. It's the principle of being lied to multiply times that is demanding me to seek answers. My main concerns regarding [redacted]'s deliberate attempts to lie to me numerous times were never addressed in their response. I do not feel valued as a customer. I have serious concerns for how they conduct business at Jake Sweeney West, if your finance guy doesn't know what he is talking about, something he does on a daily basis that is alarming. He did not explain things and misinformed me on the things he did explain. I still have yet to receive any type of call from the GM, [redacted]. Jake Sweeney Mazda West has 23 complaints through the Attorney General, the most out of the Jake Sweeney family in that area! Although a free oil change sounds nice, so does the all weather floor mats that [redacted] originally offered me. They sent a vehicle off their lot without any floor mats at the time of purchase. Regards,[redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Legally Jake Sweeney should of inform me about the As IS car. They should of been honest throughout the paperwork process and about the car problem it had. Walking into Jake Sweeney all seen was new cars and that's exactly what I wanted and came there for. Again, Jake Sweeney sold me a bad car. They are dishonest, they are not trustworthy and they are a shady business. Jake Sweeney did not take care of me what so ever. It's been two years so far since I purchased the vehicle, of course the car will have miles on it.Jake should be responsible for what they done to me and took me through. The two whole years I went to them for help about my problems I've been having with the vehicle they was never concerned, they didnt care and even when I seen my sales person Bill G[redacted] he never approach or apologize he will go to the back of the place or hide out. I feel like I was scam and still is an unhappy customer.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Jake Sweeney Mazda West still stands by our initial response to [redacted]'s claim. Her refund check has already been processed and she will be receiving it in the mail shortly. A customer can simply not demand money for them not being happy with equipment that was in perfect working condition, which was proved by multiple people at multiple times. The way she acted in the business and the way she drove our loaner car is the reason why she is not welcomed back to Jake Sweeney Mazda West.

Revdex.com:I cannot accept the response because I have not heard from them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

February 7, 2017 To Whom It May Concern:My name is [redacted] and I am a Human Resources Specialist at the [redacted]. On Friday December 30, 2016 I spoke with [redacted] about [redacted] ‘s employment status with the [redacted]. Since I was teleworking she requested to speak with me on Tuesday January 3, 2017 from my office. At 9:30am (EST) I received a call from [redacted] on my work phone. [redacted] asked me to verify and explain the type of work schedule [redacted] is currently on. [redacted] is a Full time Seasonal employee which means she is scheduled to work full time hours (40 hour per week) but the area that she works for can lay her off if the work gets too low. The average lay off time is 2 weeks per year unless requested by the employee. If you have any additional questions you may contact me via email at [redacted] [redacted] [redacted] Thank you  [redacted]
[redacted]
[redacted]
[redacted]

Jake Sweeney believes its fulfilled its responsibilities in this situation.

[redacted]...

[redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, for the most part.  Although the bill was much higher they covered majority of it leaving over 600.00 for me to pay stating that the tie rod and alignment was not part of the problem although the cadillac dealer felt as I did that it was a safety issue that needed replaced.  I had forgotten I ordered a touch up stick but I would gladly pay the 14.00 for it I still feel that they should have paid for the replacement tie rod and alignment.  Especially since this has been ongoing since May and it is now September.   Thank you Revdex.com for your assistance in this matter
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the itemized receipt from Jake Sweeney.  The total of the additional charges was $2159.00.  The total I received through two reimbursements was $1775.87. I believe I am still owed $383.13 for the charges that were added to my loan that never should have been added to begin with.
Regards,
[redacted]

Attached you will find both repair orders for Mrs. [redacted]. She had the work completed in Tri-County for $282.50. You can see our original quote was for $374.54 plus tax. Mrs. [redacted] received over $100 discount from our other location. Here is the response from [redacted] our service manager: Verified customer concern and provided estimate to repair vehicle. When the estimate was presented to the customer, Mrs. [redacted] and her boyfriend began yelling and cussing at our service advisor. They were then asked to leave. At that time the customers began to verbally assault the service advisor again. The customer has since had the repairs done at our Tri-County Mazda store at a discounted rate. Let me know if you have any questions. [redacted]

Jake Sweeney Mazda West mailed a copy of the buyers order on July 27th to [redacted]. We will mail it again to Mrs. [redacted].

We are sorry you were not happy with our service, therefore, we will credit the application fee of $49.