Absolute Derma

After reviewing our records we see that we have already explained terms and conditions over the phoneWe also issued partial credits as follows; 04/23/01:04pm Refunded - $Trans-ID: [redacted] and 04/23/01:57pm Refunded - $Trans-ID: [redacted] We went ahead and refunded in full the balances of the transactionsPlease allow a few business days fro transactions to post 04/27/01:48pm - Refunded - $Trans-ID: [redacted] 04/27/01:44pm - $Trans-ID: [redacted] Totaling $Thank you, Support staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] , As per our phone conversation, this email shall confirm that I have not received any refund from Absolute Rejuven as they had previously committed to the Revdex.com in April The amount of the refund due to me is $for product returned in MarchThank you for re-opening this case [redacted] Regards, [redacted]

After reviewing our records we see that on 7/24/10:15am the customer called inWe reviewed our T&C that are listed on the websiteThat same day 7/24/we refunded 75% in which the customer agreed too07/24/10:17am Refunded - $Trans-ID: [redacted] Today we went ahead and refunded the remainder07/30/03:22pm Refunded - $Trans-ID: [redacted] Please allow a few business days for it to post.Thank you,Staff Support

We have refunded the following;01/09/12:46pm Refunded - $Trans-ID: [redacted] 01/09/12:47pm - Refunded - $Trans-ID: [redacted] Please allow a few days for transaction to postThank you, Staff Support

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

After reviewing our records we see that we already took care of this complaint06/15/01:47pm -cust called to cancel said they were unaware of charges,compensate, voucher, cust okeyed, account settled6/15/04:40pm - custs husband called asking for refund, explained policy, cust made threat, cust hung up, processed full refund06/15/04:38pm - Refunded - $Trans-ID: [redacted] The second refund was processed on 06/18/11:26am - Refunded - $Trans-ID: [redacted] These do take a few business days to processAfter explaining our Terms and conditions we gave customer a voucher, which was in the amount of $ON TOP of crediting both amountsWe at this time have nothing to refund.Thank you,Staff Support

A technical issue would not allow refund by card, so a check was issuedPlease allow a few business days for transaction to take place and mail out sans-serif"> Thank you, Support Staff

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

After review our records we see that on 06/04/10:11am - the customer called in and wanted to return the productOur team explained the terms and conditions that are listed on our websiteAt that point we refunded;06/04/10:11am Refunded - $Trans-ID: [redacted] Today we went ahead and refunded the remainder, of 06/08/11:14am - Refunded - $Trans-ID: [redacted] Please allow a few business days for transactions to postThank you,Staff Support

After reviewing the complaint we reviewed our records we do see that the sutomer did agree to partial credits over the phone, and vouchersWe went ahead and refunded the remainders and two toher full transactionsAt this time we have completed the refundsPlease allow
a few business days for transactions to post. 06/30/01:37pm - The customer called in wanting to return the prod for a refund,she will report us to Revdex.com,offered partial refund at 50% along w/ the cancellation and voucher cust okwhich was - 06/30/01:38pm- Refunded - $Trans-ID: ***I went ahead and credited the rest back- 07/07/05:02pm - Refunded - $Trans-ID: ***
06/19/05:01pm Customer called; wanted to returned the prod for a refund..negotiate 75% refund for the cust to keep the prod and a rewrd voucher and a cancellation..cust settled.- 06/19/04:59pm Refunded - $Trans-ID: ***I went ahead and refunded the rest - 07/07/05:01pm Refunded - $Trans-ID: ***
07/07/05:03pm - Refunded - $Trans-ID: ***
07/07/05:08pm- Refunded - $Trans-ID: *** Lastly, *** *** is not our company.
Thank you,
Staff Support

A technical issue would not allow refund by card, so a check was
issuedPlease allow a few business days for transaction to take place and mail out.Thank you,Support Staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After reviewing our records we see that we already took care of this complaint.
06/15/01:47pm -cust called to cancel said they were unaware of
charges,compensate, voucher, cust okeyed, account settled.
6/15/04:40pm - custs husband called asking for refund, explained policy, cust made threat, cust hung up, processed full refund06/15/04:38pm - Refunded - $Trans-ID: ***
The second refund was processed on 06/18/11:26am - Refunded - $Trans-ID: ***These do take a few business days to process.
After explaining our Terms and conditions we gave customer a voucher, which was in the amount of $ON TOP of crediting both amountsWe at this time have nothing to refundThank you,
Staff Support

When reviewing the account I can see that when customer called in we explained terms and conditions, we offered partial refund which
customer agreed to03/19/11:12am Refunded - $Trans-ID: ***We went ahead and did a second refunded of the remainder 03/25/01:02pm Refunded - $Trans-ID: ***Please allow a few business days for transactions to postThank you,
Support Staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below***,
As per our phone conversation, this email shall confirm that I have not received any refund from Absolute Rejuven as they had previously committed to the Revdex.com in April. The amount of the refund due to me is $for product returned in March
Thank you for re-opening this case
*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Thank you for your prompt assistance in this matterThis company should not be allowed to continue its business in the dishonest manner it is doing now I am sure that it would never have issued credit on these items that I did not authorize nor did I order unless I had persisted in calls to them and to you and ***

After review our records we see that on 06/04/10:11am - the customer called in and wanted to return the productOur team explained the terms and conditions that are listed on
our website. At that point we refunded;06/04/10:11am Refunded - $Trans-ID: ***
Today we went ahead and refunded the remainder, of 06/08/11:14am - Refunded - $Trans-ID: ***
Please allow a few business days for transactions to post.
Thank you,
Staff Support

After reviewing our notes, I see that on 02/10/03:30pm the customer called in to ask a return for the product and get a refundOur agent
explained the terms and cancelled her accountWe also gave customer gave her the absolute derma website so that she could research more herselfWe did however go ahead and refund, please see below;
02/16/09:43am - Refunded - $Trans-ID: ***
Please allow a few business days for transaction to post and keep into account banks are closed today for Presidents Day, it may take an additional day or twoThank you,
Support Staff

After reviewing the case in depth, we refunded the disputed amountAbsolute Derma Team