Absolute Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***Thank you for your prompt assistance in this matterThis company should not be allowed to continue its business in the dishonest manner it is doing now I am sure that it would never have issued credit on these items that I did not authorize nor did I order unless I had persisted in calls to them and to you and ***

After reviewing out records we see that ALL refunds have been madeThere is no amount left to refund and customer was told that when she last called inIt takes a few days for transactions to post but again ALL refunds have ALREADY been processed. 08/05/01:13pm - Refunded - $
Trans-ID: ***08/04/02:08pm - Refunded - $Trans-ID: ***08/04/02:07pm - Refunded - $Trans-ID: ***08/04/02:07pm - Refunded - $Trans-ID: ***08/05/01:12pm - Refunded - $Trans-ID: ***08/04/02:08pm - Refunded - $Trans-ID: ***Thank you,Staff Support

After reviewing our records we see that we have already explained terms and conditions over the phoneWe also issued partial credits as follows; 04/23/01:04pm Refunded - $Trans-ID: *** and 04/23/01:57pm Refunded - $Trans-ID: ***We went ahead and
refunded in full the balances of the transactionsPlease allow a few business days fro transactions to post. 04/27/01:48pm - Refunded - $Trans-ID: *** 04/27/01:44pm - $Trans-ID: *** Totaling $176.78Thank you,Support staff

After reviewing the complaint we reviewed our records we do see that the sutomer did agree to partial credits over the phone, and vouchers. We went ahead and refunded the remainders and two toher full transactions. At this time we have completed the refunds. Please allow a few business days for...

transactions to post. 06/30/2015 01:37pm - The customer called in wanting to return the prod for a refund,she will report us to Revdex.com,offered partial refund at 50%  along w/ the cancellation and voucher cust ok. which was - 06/30/2015 01:38pm- Refunded - $43.74 Trans-ID: [redacted]. I went ahead and credited the rest back- 07/07/2015 05:02pm - Refunded - $43.73 Trans-ID: [redacted]06/19/2015 05:01pm  Customer called;  wanted to returned the prod for a refund..negotiate 75% refund for the cust to keep the prod and a rewrd voucher and a cancellation..cust settled.- 06/19/2015 04:59pm Refunded - $66.98 Trans-ID: [redacted]. I went ahead and refunded the rest - 07/07/2015 05:01pm Refunded - $22.33 Trans-ID: [redacted]07/07/2015 05:03pm - Refunded - $87.47 Trans-ID: [redacted]07/07/2015 05:08pm- Refunded - $89.31 Trans-ID: [redacted]1 Lastly, [redacted] is not our company. Thank you,Staff Support

Our record show that 03/20/2015 01:39pm Refunded - $87.47 Trans-ID: [redacted] for Absolute Rejuven. Thank you, Staff Support

After reviewing the case in depth, we refunded the disputed amount.Absolute Derma Team

After reviewing out records we see that ALL refunds have been made. There is no amount left to refund and...

customer was told that when she last called in. It takes a few days for transactions to post but again ALL refunds have ALREADY been processed. 
08/05/2015 01:13pm  - Refunded - $22.33 Trans-ID: [redacted]
08/04/2015 02:08pm  - Refunded - $66.98 Trans-ID: [redacted]
08/04/2015 02:07pm - Refunded - $89.31 Trans-ID: [redacted]
08/04/2015 02:07pm  - Refunded - $87.47 Trans-ID: [redacted]
08/05/2015 01:12pm - Refunded - $21.87 Trans-ID: [redacted]
08/04/2015 02:08pm - Refunded - $65.60 Trans-ID: [redacted]
Thank you,
Staff Support

After reviewing our records we see that we already took care of this complaint. 06/15/2015 01:47pm -cust called to cancel said they were unaware of charges,compensate, voucher, cust okeyed, account settled. 6/15/2015 04:40pm -  custs husband called asking for refund, explained policy,...

cust made threat,  cust hung up, processed full refund. 06/15/2015 04:38pm - Refunded - $89.31 Trans-ID: [redacted]The second refund was processed on 06/18/2015 11:26am  - Refunded - $87.47 Trans-ID: [redacted]. These do take a few business days to process. After explaining our Terms and conditions we gave customer a voucher, which was in the amount of $100 ON TOP of crediting both amounts. We at this time have nothing to refund.Thank you,Staff Support

A technical issue would not allow refund by card, so a check was
issued. Please allow a few business days for transaction to take place and mail out.
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Thank you,
Support Staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After reviewing our records we see that on 7/24/2015 10:15am  the customer called in. We  reviewed our T&C that are listed on the...

website. That same day 7/24/15 we refunded 75% in which the customer agreed too. 07/24/2015 10:17am Refunded - $66.98 Trans-ID: [redacted]. Today we went ahead and refunded the remainder. 07/30/2015 03:22pm  Refunded - $22.33 Trans-ID: [redacted]. Please allow a few business days for it to post.
Thank you,
Staff Support

After review our records we see that on 06/04/2015 10:11am - the customer called in and wanted to return the product. Our team explained the terms and conditions that are listed on our website. At that point we refunded;06/04/2015 10:11am Refunded - $83.31 Trans-ID:...

[redacted]Today we went ahead and refunded the remainder, of 06/08/2015 11:14am - Refunded - $6.00 Trans-ID: [redacted]Please allow a few business days for transactions to post. Thank you,Staff Support

After reviewing our records we see that we have already explained terms and conditions over the phone. We also issued partial credits as follows; 
background-color: rgb(255, 255, 255);">04/23/2015 01:04pm  Refunded - $22.33 Trans-ID: [redacted] and 04/23/2015 01:57pm  Refunded - $21.87 Trans-ID: [redacted]
We went ahead and refunded in full the balances of the transactions. Please allow a few business days fro transactions to post. 
04/27/2015 01:48pm - Refunded - $65.60 Trans-ID: [redacted] 04/27/2015 01:44pm  - $66.98 Trans-ID: [redacted] 
Totaling $176.78
Thank you,
Support staff

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], As per our phone conversation, this email shall confirm that I have not received any refund from Absolute Rejuven as they had previously committed to the Revdex.com in April.  The amount of the refund due to me is $89.31 for product returned in March. Thank you for re-opening this case. [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have refunded the following;01/09/2015 12:46pm  Refunded - $89.31 Trans-ID: [redacted]
font-family: Arial, Helvetica, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);">01/09/2015 12:47pm  - Refunded - $89.31 Trans-ID: [redacted]
Please allow a few days for transaction to post.
Thank you,
Staff Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After reviewing our records we see that on 7/24/2015 10:15am  the customer called in. We  reviewed our T&C that are listed on the website. That same day 7/24/15 we refunded 75% in which the customer agreed too. 07/24/2015 10:17am Refunded - $66.98 Trans-ID:...

[redacted]. Today we went ahead and refunded the remainder. 07/30/2015 03:22pm  Refunded - $22.33 Trans-ID: [redacted]. Please allow a few business days for it to post.Thank you,Staff Support