Abt refused to honor their price guaranteeWe found [redacted] and [redacted] .com prices $dollars chipperAfter ABT investigation with those companies they refused to match the price as they advertise Trying to find excuses and unable to stand by their own policy that heavy advertised by themThat is not right and improper
Initial Business Response / [redacted] (1000, 5, 2014/12/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The consumer claimed that the unit was damaged in shipping and returned it to usUpon its return, the package contained only a bracket and screwdriver, not the thermostatIt was also noted that the serial number on the box did not match the one scanned at the time of shippingWe alerted the consumer as such and shipped the package back to him Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to someone last week over the phone that stated they would call me back within hours after they looked further into the issueThe gentleman I spoke with told you they were a family business with family values, so far that has yet to be seenI received a broken thermostat and returned it all in the damaged box it came inI spoke with UPS and they stated they accepted the claim as they saw the damageUPS damaged the item, I understand thatWhat I'm asking for is my money backI reached out to my bank to receive help as wellThey called your store and someone stated you would refund the money and that has yet to happenWhy do the lies continue from you folks? I didn't want to have to call my bank and definitely didn't want to have to report you to Revdex.com but you have forced the handPlease do what is right here, I'm begging you Final Consumer Response / [redacted] (4200, 11, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When can I expect a resolution? I do thank you for working with me on this matter Final Business Response / [redacted] (4000, 13, 2014/12/15) */ UPS has not accepepted liability for the claimThe real issue is that the complete unit was not returned to usOnly the packing materials, a mount and a screwdriver, in a package that does not match the serial number that we shippedIn addition I have a photo from our packing line showing the unit in its factory sealed carton in new condition when packed for shipping
From: [redacted] < [redacted] > Name: [redacted] Email: [redacted] Phone: [redacted] Questions or Comments Thank you for coming out today and reapiring the termite damged board /> -- This mail is sent via contact form on [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I apologize for the length of time the customer waitedThe card has been credited for the purchase amount and I will send the customer a $gift card
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I apologize that the technician missed the appointmentWe have rescheduled the service call for 5/as the customer statedI'll gladly issue the customer an Abt gift card for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the offerPlease send me the $gift card to [redacted] or electronic gift card to the email address [redacted] Once we receive the $gift card, I will accept and close thisThank you Final Business Response / [redacted] (4000, 18, 2014/06/11) */ I am trying to make a gesture of goodwill based on the inconvenience that the customer had to deal withI felt that $was a fair amount to convey my regret about what had happenedThere is really no way for me to quantify discomfort moentarilyIn addition the high temperature on 5/was degrees with a low of The 30th was a high of and a low of Final Consumer Response / [redacted] (4200, 11, 2014/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for the responseI would like to better understand the offer of $My family includes children and I would like to understand the dollar value you place and your views with respect to staying an extra two nights without air conditioningI thought I was being conservative with a dollar value of $for the nights discomfort for my two children/familyBut I am very open to better understanding your thought process and reasoning around the sameThank you, ***
Initial Business Response / [redacted] (1000, 5, 2015/08/22) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com we are exchanging the customers icemaker Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) To ***, Received a call from [redacted] assuring me they will be replacing the ice maker as soon as it gets delivered to the store Thank you
My new GE refrigerator that I ordered over the phone from ABT was delivered this afternoon I am a first time customer and am very pleased with the service Sasha from Customer Service made all the arrangements for me - what a professional she is - will use her again when I order a new stove The two delivery men - Dave and Ephram were friendly, professional, and knowledgeable Dave had to take off parts of the storm door in order for them to remove the old refrigerature and bring in the new - the door worked even better after he reassembled it It is so refreshing to deal with a company like ABT which hires such quality people and prides itself on good customer service DG
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I have been eating out of a can for about a month now First appoint with Abt canceled they ordered the wrong part for my electric cooktop Second appoint., the technician claims he does not work with electricity Third appoint cancelled because the technician had a family emergency Fourth appoint, in order to lift the electric stovetop you need two men, sorry there is just one of me Fifth appoint made for early October HELP Back to eating out of a can
We have dispatched a finish crew to address [redacted] ***s issues with his gates today August 8, The back of our contract has a very descriptive paragraph about the lumber and what is warrantied and what is notWe try to stay on top of our warrenty repairs, but this is our extremely busy season and it is sometimes hard to get some one out there to do the repairs [redacted] was told that when the weather heats up and the humidity is very high that some times the boards do warp but they can also go back when it dries out someBut not always Our procedure for warranty repairs is to write up a repair ticket and pass it to shop for the foreman to pass out with the regular work when we are going to be in the areaThe customer really does not need to be present for this repair as long as the repair ticket is detailed with the issues the customer is havingOur warranty does not cover warped boards, which again is described on the back of our contractWe have been using the same lumber mills for years and we have definitely noticed a decline in quality of the lumber that we receive from the mills in the last yearsThis is just what is available in the market place these day Fencing Unlimited Inc
I purchased a 42" LG LED TV from Abt Electronics onlineIt arrived days later as expected and the screen was shatteredI called customer service on that Friday evening in all of minutes I explained what happened and the rep had my claim forwarded on to the claims deparmentIt was Labor Day weekend so the claims department called me back at 10am on Tuesday and again in all of minutes offered me an exact replacement, a credit or a refundI took the replacement and the rep said he would put in a pick up call for the damaged one and the new one would be double boxed this time and shipped out that day and I should expect it Friday of that week or Monday of the following weekFriday came and I had my replacement and it's beautiful I will be back on Abt.com when I'm ready for my DVD player and surround sound system
We purchase a [redacted] series X XXXX led 32" resolution smart HDTV in November 2013.Three months later, the screen burned out with smoke filling our roomWe called ABT and wanted a replacement, but were told they could not give us a new set (same model); they would replace the screen since it was under warrantyWe felt this was inappropriate since a screen burning after three months indicated a lemonNo way said ABT They did replace the panelYet fourteen months later, the picture went out (sound was okay)Called ABT who had the audacity to suggest something was wrong with our cable connection, but they would send out somebody to only look at the TV We disconnected the [redacted] and installed one of our other TVs and the picture is fine, so it isn't the cable it is the [redacted] lemon which ABT should have totally replaced after three months ABT will never again get our business
Always had a reason to cancel the orderIf it wasn't the phone number it was "flagged as high risk" (whatever that means....I wasn't ordering nuclear material) Plus snarky repat worse - apathic at best
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com The customer contacted us about the issue on 1/8/We set up for a technician to go out on 1/10/15, which the customer cancelledAnother service provider (diamond service) went out on 1/12/and determined that the water valve housing crackedThat part has subsequently been replacedAs this was not a result of installation, [redacted] will not be responsible for damage to the customers homeI understand that the customer initiated a claim with Whirlpool corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) ON [redacted] 8,at 9:AM I talked to [redacted] at ABT applianceI explained what happenedShe suggested that I take pictures of the damage and she would send someone out to change out the part at no chargeShe also suggested that I go directly to Whirlpool with this as they are a reputable company and would probably take care of thingsWhirlpool did send someone out to inspect the damage and replace the partWhirlpool said that the damage was not their faultTheir products are thoroughly inspected and tested before they leave the facility so the damage could not have possibly have happened thereThe next person in line is ABTIf the product was perfect when it left Whirlpool, then it was possible that it was damaged while in possession of *** [redacted] installed it in my homeIt was never moved from the spot where their installers put itThis refrigerator was months old when it failedIt certainly didn't freeze in my kitchenIt's becoming obvious to me that [redacted] appliance puts on a pretty smile until you buy their productIf there is a problem they're quick to point the finger at you and then turn their backs to youI'd like to see [redacted] take some responsibility for their products when they failEspecially when damages add up to thousands of dollars Final Business Response / [redacted] (4000, 11, 2015/08/26) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com I spoke to the customer, who acknowledged that [redacted] is not at fault for the damage to her homeShe stated to me that whirlpool deferred to the mfr of the failed part, and that after examination of said part, they concluded that the part failed either because of freezing or impactCustomer states that neither occurredWe called whirlpool on the customers behalf, but they are standing by that finding
I admit that I was very nervous about purchasing a major appliance (an electric wall oven) over the Internet, but the price was right so I took a chance based on some good reviews that I found for ABT The entire experience was excellent Giancarlo, the salesman I spoke with, was extremely helpful and efficient in answering my questions and placing the orderThe order actually arrived a week before I was told to expect it and the delivery service was outstanding (company came exactly when they said they would be there) The next time I have to purchase a major appliance, I will definitely shop at ABT again
Initial Business Response / [redacted] (1000, 5, 2014/06/21) */ We were unable to get the lens as sony is backordered nationally on this productAs stated earlier, I am unable to purchase the unit at $and resell it for $I'd be happy to send the customer a gift card for their inconvenience
CAUTION Ordered [redacted] for wife's Christmas present on November 28, 2016, Now being told I will not receive until How's my Christmas going to go? After several phone calls regarding order status I got in touch with a Rep via account access loginI was "chatting" with Abt about business experience Asked Abt to send me a confirmed delivery date and chat transcript They immediately stopped chatBEWARE
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Eihter option sounds reasonableWhich would the customer prefer? Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'd like to go with the 10% refund route at this timeThank you Final Business Response / [redacted] (4000, 9, 2014/11/08) */ Will process today
ABT is a scam companyThey steal your money and then claim that the merchant company told them it was fraudulentWatch out for Kyle and CarmenThey are both worthless people with little skills and small brains
Abt refused to honor their price guaranteeWe found [redacted] and [redacted] .com prices $dollars chipperAfter ABT investigation with those companies they refused to match the price as they advertise Trying to find excuses and unable to stand by their own policy that heavy advertised by themThat is not right and improper
Initial Business Response / [redacted] (1000, 5, 2014/12/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The consumer claimed that the unit was damaged in shipping and returned it to usUpon its return, the package contained only a bracket and screwdriver, not the thermostatIt was also noted that the serial number on the box did not match the one scanned at the time of shippingWe alerted the consumer as such and shipped the package back to him Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to someone last week over the phone that stated they would call me back within hours after they looked further into the issueThe gentleman I spoke with told you they were a family business with family values, so far that has yet to be seenI received a broken thermostat and returned it all in the damaged box it came inI spoke with UPS and they stated they accepted the claim as they saw the damageUPS damaged the item, I understand thatWhat I'm asking for is my money backI reached out to my bank to receive help as wellThey called your store and someone stated you would refund the money and that has yet to happenWhy do the lies continue from you folks? I didn't want to have to call my bank and definitely didn't want to have to report you to Revdex.com but you have forced the handPlease do what is right here, I'm begging you Final Consumer Response / [redacted] (4200, 11, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When can I expect a resolution? I do thank you for working with me on this matter Final Business Response / [redacted] (4000, 13, 2014/12/15) */ UPS has not accepepted liability for the claimThe real issue is that the complete unit was not returned to usOnly the packing materials, a mount and a screwdriver, in a package that does not match the serial number that we shippedIn addition I have a photo from our packing line showing the unit in its factory sealed carton in new condition when packed for shipping
From: [redacted] < [redacted] > Name: [redacted] Email: [redacted] Phone: [redacted] Questions or Comments Thank you for coming out today and reapiring the termite damged board /> -- This mail is sent via contact form on [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I apologize for the length of time the customer waitedThe card has been credited for the purchase amount and I will send the customer a $gift card
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I apologize that the technician missed the appointmentWe have rescheduled the service call for 5/as the customer statedI'll gladly issue the customer an Abt gift card for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the offerPlease send me the $gift card to [redacted] or electronic gift card to the email address [redacted] Once we receive the $gift card, I will accept and close thisThank you Final Business Response / [redacted] (4000, 18, 2014/06/11) */ I am trying to make a gesture of goodwill based on the inconvenience that the customer had to deal withI felt that $was a fair amount to convey my regret about what had happenedThere is really no way for me to quantify discomfort moentarilyIn addition the high temperature on 5/was degrees with a low of The 30th was a high of and a low of Final Consumer Response / [redacted] (4200, 11, 2014/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for the responseI would like to better understand the offer of $My family includes children and I would like to understand the dollar value you place and your views with respect to staying an extra two nights without air conditioningI thought I was being conservative with a dollar value of $for the nights discomfort for my two children/familyBut I am very open to better understanding your thought process and reasoning around the sameThank you, ***
Initial Business Response / [redacted] (1000, 5, 2015/08/22) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com we are exchanging the customers icemaker Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) To ***, Received a call from [redacted] assuring me they will be replacing the ice maker as soon as it gets delivered to the store Thank you
My new GE refrigerator that I ordered over the phone from ABT was delivered this afternoon I am a first time customer and am very pleased with the service Sasha from Customer Service made all the arrangements for me - what a professional she is - will use her again when I order a new stove The two delivery men - Dave and Ephram were friendly, professional, and knowledgeable Dave had to take off parts of the storm door in order for them to remove the old refrigerature and bring in the new - the door worked even better after he reassembled it It is so refreshing to deal with a company like ABT which hires such quality people and prides itself on good customer service DG
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I have been eating out of a can for about a month now First appoint with Abt canceled they ordered the wrong part for my electric cooktop Second appoint., the technician claims he does not work with electricity Third appoint cancelled because the technician had a family emergency Fourth appoint, in order to lift the electric stovetop you need two men, sorry there is just one of me Fifth appoint made for early October HELP Back to eating out of a can
We have dispatched a finish crew to address [redacted] ***s issues with his gates today August 8, The back of our contract has a very descriptive paragraph about the lumber and what is warrantied and what is notWe try to stay on top of our warrenty repairs, but this is our extremely busy season and it is sometimes hard to get some one out there to do the repairs [redacted] was told that when the weather heats up and the humidity is very high that some times the boards do warp but they can also go back when it dries out someBut not always Our procedure for warranty repairs is to write up a repair ticket and pass it to shop for the foreman to pass out with the regular work when we are going to be in the areaThe customer really does not need to be present for this repair as long as the repair ticket is detailed with the issues the customer is havingOur warranty does not cover warped boards, which again is described on the back of our contractWe have been using the same lumber mills for years and we have definitely noticed a decline in quality of the lumber that we receive from the mills in the last yearsThis is just what is available in the market place these day Fencing Unlimited Inc
I purchased a 42" LG LED TV from Abt Electronics onlineIt arrived days later as expected and the screen was shatteredI called customer service on that Friday evening in all of minutes I explained what happened and the rep had my claim forwarded on to the claims deparmentIt was Labor Day weekend so the claims department called me back at 10am on Tuesday and again in all of minutes offered me an exact replacement, a credit or a refundI took the replacement and the rep said he would put in a pick up call for the damaged one and the new one would be double boxed this time and shipped out that day and I should expect it Friday of that week or Monday of the following weekFriday came and I had my replacement and it's beautiful I will be back on Abt.com when I'm ready for my DVD player and surround sound system
We purchase a [redacted] series X XXXX led 32" resolution smart HDTV in November 2013.Three months later, the screen burned out with smoke filling our roomWe called ABT and wanted a replacement, but were told they could not give us a new set (same model); they would replace the screen since it was under warrantyWe felt this was inappropriate since a screen burning after three months indicated a lemonNo way said ABT They did replace the panelYet fourteen months later, the picture went out (sound was okay)Called ABT who had the audacity to suggest something was wrong with our cable connection, but they would send out somebody to only look at the TV We disconnected the [redacted] and installed one of our other TVs and the picture is fine, so it isn't the cable it is the [redacted] lemon which ABT should have totally replaced after three months ABT will never again get our business
Always had a reason to cancel the orderIf it wasn't the phone number it was "flagged as high risk" (whatever that means....I wasn't ordering nuclear material) Plus snarky repat worse - apathic at best
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com The customer contacted us about the issue on 1/8/We set up for a technician to go out on 1/10/15, which the customer cancelledAnother service provider (diamond service) went out on 1/12/and determined that the water valve housing crackedThat part has subsequently been replacedAs this was not a result of installation, [redacted] will not be responsible for damage to the customers homeI understand that the customer initiated a claim with Whirlpool corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) ON [redacted] 8,at 9:AM I talked to [redacted] at ABT applianceI explained what happenedShe suggested that I take pictures of the damage and she would send someone out to change out the part at no chargeShe also suggested that I go directly to Whirlpool with this as they are a reputable company and would probably take care of thingsWhirlpool did send someone out to inspect the damage and replace the partWhirlpool said that the damage was not their faultTheir products are thoroughly inspected and tested before they leave the facility so the damage could not have possibly have happened thereThe next person in line is ABTIf the product was perfect when it left Whirlpool, then it was possible that it was damaged while in possession of *** [redacted] installed it in my homeIt was never moved from the spot where their installers put itThis refrigerator was months old when it failedIt certainly didn't freeze in my kitchenIt's becoming obvious to me that [redacted] appliance puts on a pretty smile until you buy their productIf there is a problem they're quick to point the finger at you and then turn their backs to youI'd like to see [redacted] take some responsibility for their products when they failEspecially when damages add up to thousands of dollars Final Business Response / [redacted] (4000, 11, 2015/08/26) */ Contact Name and Title: [redacted] General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com I spoke to the customer, who acknowledged that [redacted] is not at fault for the damage to her homeShe stated to me that whirlpool deferred to the mfr of the failed part, and that after examination of said part, they concluded that the part failed either because of freezing or impactCustomer states that neither occurredWe called whirlpool on the customers behalf, but they are standing by that finding
I admit that I was very nervous about purchasing a major appliance (an electric wall oven) over the Internet, but the price was right so I took a chance based on some good reviews that I found for ABT The entire experience was excellent Giancarlo, the salesman I spoke with, was extremely helpful and efficient in answering my questions and placing the orderThe order actually arrived a week before I was told to expect it and the delivery service was outstanding (company came exactly when they said they would be there) The next time I have to purchase a major appliance, I will definitely shop at ABT again
Initial Business Response / [redacted] (1000, 5, 2014/06/21) */ We were unable to get the lens as sony is backordered nationally on this productAs stated earlier, I am unable to purchase the unit at $and resell it for $I'd be happy to send the customer a gift card for their inconvenience
CAUTION Ordered [redacted] for wife's Christmas present on November 28, 2016, Now being told I will not receive until How's my Christmas going to go? After several phone calls regarding order status I got in touch with a Rep via account access loginI was "chatting" with Abt about business experience Asked Abt to send me a confirmed delivery date and chat transcript They immediately stopped chatBEWARE
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Eihter option sounds reasonableWhich would the customer prefer? Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'd like to go with the 10% refund route at this timeThank you Final Business Response / [redacted] (4000, 9, 2014/11/08) */ Will process today
ABT is a scam companyThey steal your money and then claim that the merchant company told them it was fraudulentWatch out for Kyle and CarmenThey are both worthless people with little skills and small brains