Initial Business Response /* (1000, 5, 2014/12/04) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The consumer claimed that the unit was damaged in shipping and returned it to us. Upon its return, the package contained...
only a bracket and screwdriver, not the thermostat. It was also noted that the serial number on the box did not match the one scanned at the time of shipping. We alerted the consumer as such and shipped the package back to him.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to someone last week over the phone that stated they would call me back within 24 hours after they looked further into the issue. The gentleman I spoke with told you they were a family business with family values, so far that has yet to be seen. I received a broken thermostat and returned it all in the damaged box it came in. I spoke with UPS and they stated they accepted the claim as they saw the damage. UPS damaged the item, I understand that. What I'm asking for is my money back. I reached out to my bank to receive help as well. They called your store and someone stated you would refund the money and that has yet to happen. Why do the lies continue from you folks? I didn't want to have to call my bank and definitely didn't want to have to report you to Revdex.com but you have forced the hand. Please do what is right here, I'm begging you.
Final Consumer Response /* (4200, 11, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When can I expect a resolution? I do thank you for working with me on this matter.
Final Business Response /* (4000, 13, 2014/12/15) */
UPS has not accepepted liability for the claim. The real issue is that the complete unit was not returned to us. Only the packing materials, a mount and a screwdriver, in a package that does not match the serial number that we shipped. In addition I have a photo from our packing line showing the unit in its factory sealed carton in new condition when packed for shipping.
I just ordered almost $5,000 of electronics from this company. They are terrific to work with. I started on their website but decided to call because I had some specific questions. I spoke with Robert Khoury. He was wonderful, very knowledgeable and professional. Since we were ready to sit down for dinner, I asked if he would call me back in 30 minutes and he did, right on time!
In an age of declining customer service it's nice to know that there are still companies out there who care about their customers and who have knowledgable employees on the other end. When I called Abt.com the phone was answered on the first ring!
I had called another company first and was on hold for 10 minutes for their sales department. I hung up because if that is how they would treat me when they wanted my business, imagine how they would treat me once they had my business.
Abt is at the head of the class for a great customer experience!
I ordered a 60" flat screen TV at ABT's online store that arrived with a hidden defect that I did not detect until late that night after I had accepted the shipment. I submitted a request for a return on ABT's website. Early the next morning, I had a courteous voicemail and an email from ABT offering to either refund everything or cross-ship a replacement. I opted for a refund and they had a freight truck out to pick up the TV that same day. I expected to have to pay for shipping, but my entire expenses were refunded. ABT not only has great prices, but exhibited extreme professionalism in their handling of my issue. I will certainly put them at the top of my list the next time I am considering a major electronics or appliance purchase.
Yesterday, I saw an Abt ad in the Chicago [redacted] of March 4, 2015 for a [redacted] 20 MP Digital Camera. I used the model number to search Abt's website and ordered it for in-store pick-up. I made a 40 mile round trip to pick it up. Today, when I opened it, I discovered that it was a [redacted], not a [redacted]. So I called Abt's Customer Service department After describing the issue, I reached a manager. The manager blamed the [redacted] for the ad. He was less than accommodating, finally agreeing to send me something to return the camera via [redacted]. I received a [redacted] label via email but called Abt again because I had nothing in which to mail the manufacturer's box. A manager promised to make things right. He called back with an offer to sell me a Sony camera at "cost" - $200 (i.e., $100 over what I ended up paying for a camera I didn't want and must go through the hassle of returning). When I declined, he offered (aside from a refund) a gift card for $25. As if I would ever shop at Abt again.
Service ticket was finalized yesterday. Customers credit of $107.00 to his discover was processed this morning. I apologize for the delay in completion of his repair.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I just want to write a positive review about this company, I just placed my order today and I am looking forward to my delivery of my new kitchen appliances. Megan gave me a great deal and was very nice and helpful. I spent over a month researching my purchase and who I would purchase it from, I am hopeful I made the right choice going with Abt. I will update once I get my stuff:) If everything goes as expected I will nominate them for the Revdex.com torch award for marketplace ethics.
I admit that I was very nervous about purchasing a major appliance (an electric wall oven) over the Internet, but the price was right so I took a chance based on some good reviews that I found for ABT. The entire experience was excellent. Giancarlo, the salesman I spoke with, was extremely helpful and efficient in answering my questions and placing the order. The order actually arrived a week before I was told to expect it and the delivery service was outstanding (company came exactly when they said they would be there). The next time I have to purchase a major appliance, I will definitely shop at ABT again.
From: [redacted] <[redacted]>
Name: [redacted]
Email:
[redacted]
Phone: [redacted]
Questions or
Comments
Thank you for coming out today and reapiring the termite damged
board.
/>
--
This mail is sent via contact form on
[redacted]
Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I have refunded the customers card for the full purchase amount. It appears that unit was delivered to the wrong...
I ordered my camcorder through ABT Electronic. It is promise will shipping 1 or 2 day; but I am keep waiting 3 days and my merchandise do not shipping yet. For anyone future reference, Please do not purchase any merchandise from ABT Electronic.
Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I apologize that the technician missed the appointment. We have rescheduled the service call for 5/31 as the customer...
stated. I'll gladly issue the customer an Abt gift card for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the offer. Please send me the $1000 gift card to [redacted] or electronic gift card to the email address
[redacted]
Once we receive the $1000 gift card, I will accept and close this. Thank you.
Final Business Response /* (4000, 18, 2014/06/11) */
I am trying to make a gesture of goodwill based on the inconvenience that the customer had to deal with. I felt that $200 was a fair amount to convey my regret about what had happened. There is really no way for me to quantify discomfort moentarily. In addition the high temperature on 5/29 was 77 degrees with a low of 57. The 30th was a high of 79 and a low of 57.
Final Consumer Response /* (4200, 11, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for the response. I would like to better understand the offer of $200. My family includes 2 children and I would like to understand the dollar value you place and your views with respect to staying an extra two nights without air conditioning. I thought I was being conservative with a dollar value of $1000 for the 2 nights discomfort for my two children/family. But I am very open to better understanding your thought process and reasoning around the same. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Initial Business Response /* (1000, 5, 2014/06/10) */
Please provide additional information about what product was purchased and what parts were missing.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The company is responding claiming ignorance, when in fact stupidity is more the case. The item is a Kitchen Aid Cook Top, Abt order number [redacted]. The unit is missing 112 inches of sealing tape that seals it to the counter. This was reported to Abt Customer Service and their salesman. In both reports Abt denies responsibility saying box is sealed at the manufacturer. The missing tape makes unit impossible to install.
Obviously, Abt has an indifferent attitude towards their customers.
Final Business Response /* (4000, 9, 2014/06/10) */
I spoke to the customer today. The 2nd roll of foam ordered for him will be here on thursday 6/12 and sent via ups to him.
Initial Business Response /* (1000, 5, 2014/11/05) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Eihter option sounds reasonable. Which would the customer prefer?
Initial Consumer Rebuttal /* (3000, 7,...
2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to go with the 10% refund route at this time. Thank you.
Final Business Response /* (4000, 9, 2014/11/08) */
Will process today.
I have been eating out of a can for about a month now. First appoint with Abt canceled they ordered the wrong part for my electric cooktop. Second appoint., the technician claims he does not work with electricity. Third appoint. cancelled because the technician had a family emergency. Fourth appoint, in order to lift the electric stovetop you need two men, sorry there is just one of me. Fifth appoint made for early October. HELP. Back to eating out of a can.
Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The $598 price was an error on our feed to [redacted].
THis TV sells for $2298 and we offered to the customer at our cost of...
$1686. We also sent the consumer a $100.00 gift card as a token of our regret.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] contacted me immediately, and we are able to come to an agreement and resolve the issue.
Initial Business Response /* (1000, 5, 2014/06/21) */
We were unable to get the lens as sony is backordered nationally on this product. As stated earlier, I am unable to purchase the unit at $999.00 and resell it for $699.00. I'd be happy to send the customer a gift card for their...
Initial Business Response /* (1000, 5, 2014/12/04) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The consumer claimed that the unit was damaged in shipping and returned it to us. Upon its return, the package contained...
only a bracket and screwdriver, not the thermostat. It was also noted that the serial number on the box did not match the one scanned at the time of shipping. We alerted the consumer as such and shipped the package back to him.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to someone last week over the phone that stated they would call me back within 24 hours after they looked further into the issue. The gentleman I spoke with told you they were a family business with family values, so far that has yet to be seen. I received a broken thermostat and returned it all in the damaged box it came in. I spoke with UPS and they stated they accepted the claim as they saw the damage. UPS damaged the item, I understand that. What I'm asking for is my money back. I reached out to my bank to receive help as well. They called your store and someone stated you would refund the money and that has yet to happen. Why do the lies continue from you folks? I didn't want to have to call my bank and definitely didn't want to have to report you to Revdex.com but you have forced the hand. Please do what is right here, I'm begging you.
Final Consumer Response /* (4200, 11, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When can I expect a resolution? I do thank you for working with me on this matter.
Final Business Response /* (4000, 13, 2014/12/15) */
UPS has not accepepted liability for the claim. The real issue is that the complete unit was not returned to us. Only the packing materials, a mount and a screwdriver, in a package that does not match the serial number that we shipped. In addition I have a photo from our packing line showing the unit in its factory sealed carton in new condition when packed for shipping.
I just ordered almost $5,000 of electronics from this company. They are terrific to work with. I started on their website but decided to call because I had some specific questions. I spoke with Robert Khoury. He was wonderful, very knowledgeable and professional. Since we were ready to sit down for dinner, I asked if he would call me back in 30 minutes and he did, right on time!
In an age of declining customer service it's nice to know that there are still companies out there who care about their customers and who have knowledgable employees on the other end. When I called Abt.com the phone was answered on the first ring!
I had called another company first and was on hold for 10 minutes for their sales department. I hung up because if that is how they would treat me when they wanted my business, imagine how they would treat me once they had my business.
Abt is at the head of the class for a great customer experience!
I ordered a 60" flat screen TV at ABT's online store that arrived with a hidden defect that I did not detect until late that night after I had accepted the shipment. I submitted a request for a return on ABT's website. Early the next morning, I had a courteous voicemail and an email from ABT offering to either refund everything or cross-ship a replacement. I opted for a refund and they had a freight truck out to pick up the TV that same day. I expected to have to pay for shipping, but my entire expenses were refunded. ABT not only has great prices, but exhibited extreme professionalism in their handling of my issue. I will certainly put them at the top of my list the next time I am considering a major electronics or appliance purchase.
Yesterday, I saw an Abt ad in the Chicago [redacted] of March 4, 2015 for a [redacted] 20 MP Digital Camera. I used the model number to search Abt's website and ordered it for in-store pick-up. I made a 40 mile round trip to pick it up. Today, when I opened it, I discovered that it was a [redacted], not a [redacted]. So I called Abt's Customer Service department After describing the issue, I reached a manager. The manager blamed the [redacted] for the ad. He was less than accommodating, finally agreeing to send me something to return the camera via [redacted]. I received a [redacted] label via email but called Abt again because I had nothing in which to mail the manufacturer's box. A manager promised to make things right. He called back with an offer to sell me a Sony camera at "cost" - $200 (i.e., $100 over what I ended up paying for a camera I didn't want and must go through the hassle of returning). When I declined, he offered (aside from a refund) a gift card for $25. As if I would ever shop at Abt again.
Service ticket was finalized yesterday. Customers credit of $107.00 to his discover was processed this morning. I apologize for the delay in completion of his repair.
**
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I just want to write a positive review about this company, I just placed my order today and I am looking forward to my delivery of my new kitchen appliances. Megan gave me a great deal and was very nice and helpful. I spent over a month researching my purchase and who I would purchase it from, I am hopeful I made the right choice going with Abt. I will update once I get my stuff:) If everything goes as expected I will nominate them for the Revdex.com torch award for marketplace ethics.
I admit that I was very nervous about purchasing a major appliance (an electric wall oven) over the Internet, but the price was right so I took a chance based on some good reviews that I found for ABT. The entire experience was excellent. Giancarlo, the salesman I spoke with, was extremely helpful and efficient in answering my questions and placing the order. The order actually arrived a week before I was told to expect it and the delivery service was outstanding (company came exactly when they said they would be there). The next time I have to purchase a major appliance, I will definitely shop at ABT again.
From: [redacted] <[redacted]>
Name: [redacted]
Email:
[redacted]
Phone: [redacted]
Questions or
Comments
Thank you for coming out today and reapiring the termite damged
board.
/>
--
This mail is sent via contact form on
[redacted]
Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I have refunded the customers card for the full purchase amount. It appears that unit was delivered to the wrong...
address.
We will come an rebuild the gate for the [redacted]. We should be in the area this week.
Joni
I ordered my camcorder through ABT Electronic. It is promise will shipping 1 or 2 day; but I am keep waiting 3 days and my merchandise do not shipping yet. For anyone future reference, Please do not purchase any merchandise from ABT Electronic.
Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I apologize that the technician missed the appointment. We have rescheduled the service call for 5/31 as the customer...
stated. I'll gladly issue the customer an Abt gift card for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the offer. Please send me the $1000 gift card to [redacted] or electronic gift card to the email address
[redacted]
Once we receive the $1000 gift card, I will accept and close this. Thank you.
Final Business Response /* (4000, 18, 2014/06/11) */
I am trying to make a gesture of goodwill based on the inconvenience that the customer had to deal with. I felt that $200 was a fair amount to convey my regret about what had happened. There is really no way for me to quantify discomfort moentarily. In addition the high temperature on 5/29 was 77 degrees with a low of 57. The 30th was a high of 79 and a low of 57.
Final Consumer Response /* (4200, 11, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for the response. I would like to better understand the offer of $200. My family includes 2 children and I would like to understand the dollar value you place and your views with respect to staying an extra two nights without air conditioning. I thought I was being conservative with a dollar value of $1000 for the 2 nights discomfort for my two children/family. But I am very open to better understanding your thought process and reasoning around the same. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Initial Business Response /* (1000, 5, 2014/06/10) */
Please provide additional information about what product was purchased and what parts were missing.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/10) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
The company is responding claiming ignorance, when in fact stupidity is more the case. The item is a Kitchen Aid Cook Top, Abt order number [redacted]. The unit is missing 112 inches of sealing tape that seals it to the counter. This was reported to Abt Customer Service and their salesman. In both reports Abt denies responsibility saying box is sealed at the manufacturer. The missing tape makes unit impossible to install.
Obviously, Abt has an indifferent attitude towards their customers.
Final Business Response /* (4000, 9, 2014/06/10) */
I spoke to the customer today. The 2nd roll of foam ordered for him will be here on thursday 6/12 and sent via ups to him.
Initial Business Response /* (1000, 5, 2014/11/05) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Eihter option sounds reasonable. Which would the customer prefer?
Initial Consumer Rebuttal /* (3000, 7,...
2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to go with the 10% refund route at this time. Thank you.
Final Business Response /* (4000, 9, 2014/11/08) */
Will process today.
I have been eating out of a can for about a month now. First appoint with Abt canceled they ordered the wrong part for my electric cooktop. Second appoint., the technician claims he does not work with electricity. Third appoint. cancelled because the technician had a family emergency. Fourth appoint, in order to lift the electric stovetop you need two men, sorry there is just one of me. Fifth appoint made for early October. HELP. Back to eating out of a can.
Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The $598 price was an error on our feed to [redacted].
THis TV sells for $2298 and we offered to the customer at our cost of...
$1686. We also sent the consumer a $100.00 gift card as a token of our regret.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] contacted me immediately, and we are able to come to an agreement and resolve the issue.
Initial Business Response /* (1000, 5, 2014/06/21) */
We were unable to get the lens as sony is backordered nationally on this product. As stated earlier, I am unable to purchase the unit at $999.00 and resell it for $699.00. I'd be happy to send the customer a gift card for their...
inconvenience.