Access Mobility Equipment

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] He has promised this so many times that until I receive the check I reject every thing he says!

Complaint ID [redacted] involves refund for services not rendered from Access Mobility Equipment (MrJim C***).MrC [redacted] has been queried on numerous occasions by me to provide the services or a refund, and has failed to do either.I elevated this to Revdex.com, who initiated actions by contacting MrC***, who initially said he would send refund and cited a UPS delivery number he initiated to deliver the refund check.It did not get delivered (see below email).MrC [redacted] was contacted for the second time by Revdex.com.This was his response: "Apologies for delayThis will be processed within the next busibess days before Wednesday September 20."It is now Wednesday September 20, and this has not been resolved.According to the UPS tracker, it has not been shipped through UPS (Updated: 09/20/11:A.MEastern Time), but rather remains unprocessed from MrC***, as reflected in below email dated September.Request Revdex.com contact MrC***, or take other appropriate action.Thank you in advance.vr, [redacted]

Mr***,Thank you for allowing Access Mobility Equipment to service your needs for the two stairlifts As you know, the original price on the stairlifts was to be between [redacted] I provided you with courtesy discounts related to quantity of two stairlifts purchased together You initially indicated you would pay with a check so I provided an additional discount and allowed you to keep that discount even though payment was eventually made by credit card instead The stairlifts were promised within weeks around April when you placed the order on March via telephone, not March 16th as you indicated There was some delay out of my control, as well as a medical reason for the delay As a concession to compensate you for the delay, I offered you a credit of 10% for [redacted] This refund has been processed to your credit card with transaction code You should see this within a few days on your statement You should also receive an email confirmation at the email address you provided during our transaction

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business has promised this same action no less than times within the last days without result Regards, [redacted]

Apologies for delayThis will be processed within the next busibess days before Wednesday September

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Access Mobility Equipment, LLC regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com spoke with the businessThe customer has been notified a refund check is being mailed to her and will go out in the mail today

Mr [redacted] , Our correspondences have crossed paths I sent an email earlier today several hours ago letting you know this payment was already being sent Please check your email of record with our company and you should find correspondence already there

I am a geriatric care manager and I have used Access Mobility Equipment many times for several of my clients [redacted] the owner, has been extremely accommodating in serving my clients My last two clients have had multiple needs at different times and [redacted] has gone to their respective locations to either deliver or make necessary repairs He is always professional, respectful and courteous He treats my senior clients with the dignity they deserve I will continue to refer Access Mobility Equipment out to potential clients and my own family

Will complete within days despite differences in understanding of events regarding this order years ago

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business in reference continue being deceptive by blaming the initial problem in the manufacturerThe promise of paying as soon as possible" was done multiple times before to no effectIt has no value since it does not specify a definitive dateIn fact, there is no concrete proposed action Regards, [redacted]

Jim was polite and clean worker He had good ideas to suggest as well He installed stair climbers and two bathroom support bars for me All are working wellMy first concern is that it took appointments before he could come and view the job, and it took appointments before he could install the job

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Jim and I agreed to an install on Friday Dec I confirmed the install on Wednesday evening, Nov by e-mail The scheduled time was for AM Jim confirmed the appointment but said he may be a little late due to travel time I told him I needed to leave the house at 1:PM.Jim never showed up.I sent Jim an e-mail this morning letting Jim know that I am currently available next Tuesday, Wednesday, Thursday and Friday, each day, all day I prefer after AM, but I can accommodate after AM[redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I received a phone call on Nov 17. I was not at home and returned the phone call that afternoon. I was not called back. I called on Nov 18 and was not called back. I called this morning Nov 21 and have not been called back.I did receive an e-mail on 11 Nov. But I normally only check my e-mail once a week or every 2 weeks. I did not receive a phone call on 11 Nov, or any phone calls until 17 Nov.On 18 Nov, I informed the business that I was available on the 18, the 21, and 23 all day, and on the morning of the 22. Business has not rescheduled installation of the stair lift.The issue is still unresolved.

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Access Mobility Equipment, LLC regarding complaint ID [redacted] Regards, [redacted]

Access Mobility Equipment has had multiple contacts and repair visits with Mr [redacted] at his residence Our communication has been constant and consistent throughout the process We did not make contact with Mr [redacted] last week because we were closed during the Christmas and New Years holidays[redacted] is the manufacturer of the lifts and ultimately parts warranties are subject to the approval and shipping of [redacted] *** [redacted] has already replaced the folding rail in question once on the lower lift that is primarily in question We have also made an adjustment to the lift as well [redacted] has agreed to replace the folding rail assembly a second timeon the lower unit that is primarily in question Those parts have been ordered and received Access Mobility Equipment has a scheduled and confirmed appointment at the residence next week and that appointment is being confirmed directly with Mr [redacted] via emailAs for the second lift on the upper flight of stairs, today during this complaint is the very first communication that we have had regarding a problem with this lift This will be evaluated and appropriate repair actions will be handled during the scheduled appointmentStairlift parts warranties are handled 100% solely by the lift manufacturer It is important to note that this manufacturer issued warranty covers parts and it does not ever cover labor, trip charges, etc In this case, that warranty is years on all parts and years on the gear rack Access Mobility Equipment is not at liberty to extend or alter this warranty because it is not our warranty to issue, change, or alter As a service and value added benefit to our customers, Access Mobility Equipment offers a free labor warranty in some cases This means that for repairs that are warranty related, the manufacturer covers the parts repalcement, and Access Mobility Equipment will provide the labor free of charge Unfortunately, because the warranty cannot be extended, there will be no extension of the labor warranty to accompany the warranty after the warranty period has expired Access Mobility Equipment will continue to provide support and repair for these stairlifts at no charge during the warranty period After the warranty period, service charges would applyThe complaint mentions replacement of the lower unit with a heavy duty version The [redacted] has a weight capacity of pounds There is no heavy duty version with a pound capacity The original invoice, brochure provided, and all documents associated with this file clearly state that the [redacted] Stairlifts, one regular rail, and one folding rail were presented, sold, and installed There will be no replacement of the entire stairlift Mr [redacted] has been asked repeatedly what his accurate body weight is and we have always been told "around pounds" The [redacted] is rated for pounds and should be more than adequate if the stated weight of "around 300" is accurate

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

My experience with Access Mobility Equipment and [redacted] has been a very good one to say the least I contacted the company for installation of a metal wheelchair ramp at my home after my husband broke his ankle He is a dialysis patient and is in an overall weakened condition due to those and more health issues [redacted] was courteous, timely and delivered all when promised I found their pricing to be fair for the work done Followup has been great as well

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This business has a very poor record on replying to emails or phone calls to provide customer serviceI have various issues with the stair lifts that this company has providedI have continual breakdowns or operation issues as well as defective componentsI purchased two stair lifts in Sept for my 92-year-old elderly mother-in-lawIssues started almost at once with defective components and just not working properlyIn the past, I've had to file Revdex.com complaints to get this company to respondSo, here I am againStarting on 9/19/ 2016, I emailed and left cell phone messages every day for one week with no response until I again threatened them with a Revdex.com complaintThe owner, MrC [redacted] asked if I would be home on the flowing Monday 9/26/Well, Monday came and wentSo, it's 10/7/and business days without any communication of any kind from MrC [redacted] and his ACCESS MOBILITY EQUIPMENT company

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
He has promised this so many times that until I receive the check I reject every thing he says!