Access Mobility Equipment

[redacted]
[redacted]
[redacted]
[redacted]February 9, 2014Dear [redacted]I am in receipt of your Revdex.com complaint correspondence from last week.   First of all, let me say from the very depth of my being that I am...

extremely sorry that this happened.   I accepted your order in November and spoke with the manufacturer who assured me that they would be ready to ship on time.   There was a third party delay that affected the ship date that they nor I could control.   Meanwhile, I became very sick and missed several weeks of work.  As a small business, when I missed several weeks of work my company really suffered a set back.   As you know, I have begun to fund your money as I have sent multiple partial refunds.   I will be sending the remainder of your refund as soon as possible.   I am working with a business firm that assists small businesses that are in difficult situations.   We will be completing your refund 100% plus the interests and additional costs as you mentioned.   Your refund is my highest priority.   I can assure you that this situation was absolutely not intentional and this is not the way that we do business on a regular basis.   I sincerely appreciate your patience.  I look forward to taking care of this for you immediately.Sincerely,[redacted]
[redacted]

Telephone messages have been left, received, and returned by both the customer and Access Mobility Equipment.   An email from [redacted] was received and Access Mobility did respond.   An appointment for installation has been set and confirmed.

My experience with Mr Clore and Access Mobility LLC of Fredicksburg VA has been nothing short of disgusting. I foolishly paid 2200$ upfront for a chairlift in early September and Mr. Clore has showed no sign of installing or even providing a chairlift. He offered a refund more than once but it never comes. I finally had to have another company order and install a lift and still await a refund for Access Mobility Equipment LLC.

Review: In December, 2015 I contacted Mr. C[redacted] about a repair to my mother's Invacare Personal Patient Lift. He said he could do the repair and in January, 2016 I paid for the part, $218.00, since he required payment in advance to order the part. Mr. C[redacted] even said that the technician who serviced calls in my area liked to work weekends or evenings, which would have been great for my schedule. He then never scheduled a time to install the part, despite multiple calls and e-mails requesting him to do so. He said a technician had called and left a message, but here was no message on my answering machine. The only call I received was to collect payment over the phone for the part. Finally, in June, 2016, since I had been unable to schedule the repair after multiple attempts, I notified him that I had purchased a new lift and no longer needed the repair. Finally, after notifying him that I would be filing a complaint with the Revdex.com if I did not receive the refund, he replied by e-mail on 6/21/16 that he would mail a refund check for the full amount that week. When I did not receive the check I sent another e-mail to verify my mailing address. Again, no response to the e-mail, I have not received the check nor has the amount been credited to my account.Desired Settlement: I would like a full refund for the amount of $218.00. It would probably be best to credit the account used to pay for the part or to received a certified check to assure that the check is good.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Access Mobility Equipment, LLC regarding complaint ID [redacted].

Regards,

Stay away! I ordered 2 stairlifts from them (for my dying mother) on a Friday, paid over $2,000 and was promised a Monday or Tuesday install. It never happened. They had excuse after excuse and after two weeks I finally gave up and called someone else who had it installed the next day. My mom rode it twice and died shortly thereafter. They refunded me in full but stole 2 weeks of mobility from my mom in her last days that we will never have back. The refund was of small solace. AVOID!!!

Review: I have not received owed refund from business despite several written notices from owner, Jim C[redacted] indicating that it was forthcoming. This is still unresolved after 2 years of mutual correspondences. A used stairlift was ordered for my now deceased father. Mr. Clore did not have the desired product in stock at the time of order, but indicated he could find it. Partial payment was submitted, prior to product acquisition. After several months (approx 6 months), my father's health declined significantly and the order was cancelled. Since Mr. Close had neither delivered nor located the desired product at that time, he indicated that abrefund would be issued. Mutual contact via telephone and written form indicated that a refund was forthcoming. After several failed attempts to get a refund, I contacted the Revdex.com to file a complaint. Upon a recent follow-up on my complaint, I was informed that a review rather than a complaint had been submitted. I am still seeking a refund resolution. As you can see, prior to your removal of my "review", Mr. C[redacted] responded, yet again (May 2016) indicating that a refund was forthcoming. Please assist me with securing the refund owed to me by Access Mobility and/or Mr. Jim C[redacted].Desired Settlement: I desire receipt of the funds owed to me.

Business

Response:

Will complete within 30 days despite differences in understanding of events regarding this order 2 years ago.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution of a $950 refund in full would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I first contacted Mr. C[redacted] of Access Mobility Equipment, LLC by email and in person to inquire about purchasing a stair lift for my 90 yr old mother to have installed in my home. After spending some time with Mr. C[redacted] who appeared to be very knowledgeable about them, I decided that I wanted to purchase a "used" chair lift . On 5/12/16 I went to his business and purchased a "used" chair lift for the sum of $2200.00 which I paid in full. Mr. C[redacted] explained that he did not take credit cards as his practice is to pay the owner of used stair lift directly, remove the lift, refurbish and replace batteries and make sure it is operational for installation. Mr. C[redacted] typed a bill of sale with details of the product purchased and expressing his intent for installation. Installation was scheduled for 5/19/16 between 1-2pm. On the morning of 5/19/16 around 0830 I received a call from Mr. C[redacted] stating that he had a family emergency and a death in the family that would take him out of the area. I stated that I understood. Mr. C[redacted] stated he would call me on Monday 5/23/16 to reshedule. I waited but no call so I called Mr. C[redacted] left a message. Then I called again on a different number and spoke with Mr. C[redacted] about scheduling installation, which was to be 5/26/16. On 5/26 I again receive a call from Mr. C[redacted], this time it is a part not working so he needed to place order and it would be 5/31 before he could reschedule installation. I acknowledged my disappointment and that I was contemplating asking for a refund. Mr. C[redacted] stated that it would be hard to find a used stair lift and that refund would take time. I stated that I hope that this would be the last time I am inconvienced. On 5/31/16 I left numerous messages stating that I am very upset and requesting Mr. C[redacted] call me ASAP. As of 6/1/16 I have yet to hear from Mr. C[redacted].Desired Settlement: I would like to have delivery and installation the used stair lift as promised for my 90 yr old mother so that she can have visits at my home with safety. However, I am convinced now that Mr. C[redacted] has no intention of returning my calls and following thru on his promise. I would like to receive a refund but I think he has chosen a different path.

Business

Response:

Mrs. [redacted],This refund is being sent to you. I apologize for the delay. I misunderstood your complaint because it mentioned that your desired resolution was to get the stairlift, but then later it mentioned the refund. I'll take care of this as we discussed in the email that you sent directly to me, outside of this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Jim was polite and clean worker. He had good ideas to suggest as well. He installed 2 stair climbers and two bathroom support bars for me. All are working well.
My first concern is that it took 3 appointments before he could come and view the job, and it took 3 appointments before he could install the job.

I received great support from Access Mobility Equipment.
Even though there was an issue with delivery of the stair lift I ordered, it was a FedEx problem rather than an Access Mobility error.
I would recommend their service to anyone needing a stair lift.

Highly recommended.
Access Mobility Equipment provides a vital service for the community.
Owner Joe C[redacted] is 100% customer focused, understands clients' needs, and does outstanding installation service.
AME recently installed shower grab-bars and wall rails in our house.
The workmanship is professional and the product is top quality.
My wife and I were very pleased with the service and recommend AME to all who are in need of this type product.

Review: We purchase a pair of lifts form Access Mobility in Sept. 2014. These were sold as 350# capability and the lower one has an automatic leg for contact with the floor. From the start the auto leg section did work properly causing the chair to stop at the transition point between the two. The section was replaced once, but that didn't fix the issue. I was also informed (for the first time) that we had the only auto unit and that was news to us.

I've spent the last year sending emails and leaving messages to get the company out to fix the issue. I've has various promises of service with no actual visits. I was told over 6 months ago they had a fix, but no repair visit. I've had parts break as well as various parts failing off the unit. The Owner Jim C[redacted] has been my contact point [redacted]. However, he has a very poor follow-up record on calls and broken promises to perform what he has stated he would do.Desired Settlement: I want the following as a Minimum:

1) Total replacement of lower unit with the heavy duty #450 unit that was promised and get it successfully working.

2) Repair/service on upper unit that is now also having various issue and alarms and replace broken pieces.

3) Written Extension of the service contract on both units for two additional years since I've had poor service and long standing "OPEN" items.

Business

Response:

Access Mobility Equipment has had multiple contacts and repair visits with Mr. [redacted] at his residence. Our communication has been constant and consistent throughout the process. We did not make contact with Mr. [redacted] last week because we were closed during the Christmas and New Years holidays.[redacted] is the manufacturer of the lifts and ultimately parts warranties are subject to the approval and shipping of [redacted]. [redacted] has already replaced the folding rail in question once on the lower lift that is primarily in question. We have also made an adjustment to the lift as well. [redacted] has agreed to replace the folding rail assembly a second timeon the lower unit that is primarily in question. Those parts have been ordered and received. Access Mobility Equipment has a scheduled and confirmed appointment at the residence next week and that appointment is being confirmed directly with Mr. [redacted] via email.As for the second lift on the upper flight of stairs, today during this complaint is the very first communication that we have had regarding a problem with this lift. This will be evaluated and appropriate repair actions will be handled during the scheduled appointment.Stairlift parts warranties are handled 100% solely by the lift manufacturer. It is important to note that this manufacturer issued warranty covers parts and it does not ever cover labor, trip charges, etc. In this case, that warranty is 3 years on all parts and 10 years on the gear rack. Access Mobility Equipment is not at liberty to extend or alter this warranty because it is not our warranty to issue, change, or alter. As a service and value added benefit to our customers, Access Mobility Equipment offers a free labor warranty in some cases. This means that for repairs that are warranty related, the manufacturer covers the parts repalcement, and Access Mobility Equipment will provide the labor free of charge. Unfortunately, because the warranty cannot be extended, there will be no extension of the labor warranty to accompany the warranty after the warranty period has expired. Access Mobility Equipment will continue to provide support and repair for these stairlifts at no charge during the warranty period. After the warranty period, normal service charges would apply.The complaint mentions replacement of the lower unit with a heavy duty version. The [redacted] has a weight capacity of 350 pounds. There is no heavy duty version with a 450 pound capacity. The original invoice, brochure provided, and all documents associated with this file clearly state that the [redacted] Stairlifts, one regular rail, and one folding rail were presented, sold, and installed. There will be no replacement of the entire stairlift. Mr. [redacted] has been asked repeatedly what his accurate body weight is and we have always been told "around 300 pounds". The [redacted] is rated for 350 pounds and should be more than adequate if the stated weight of "around 300" is accurate.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This company has continually failed to keep its commitments on service calls. The owner, Mr. C[redacted] set up an appointment for 7/1. The day of the appointment, I got an email from Mr. C[redacted] and he told me that the appointment wouldn't take place on the set day. He told me that his service tech would call me on the week of the 4th. It's now 7/19 and neither has his service tech or Mr. C[redacted] has communicated with me. The same thing happened in June when an appointment was set up got 6/14 and no one showed. After a week with no communication at all, the owner blamed in on the parent equipment company for not calling me. Again, he failed to follow-up to see if they had or not called. There has been a pattern of poor service ownership and follow-up over the length of the warranty which will expires next year. I'm concerned that these open items will continue pass the warranty period and I'll be left holding the bag. The last time they came out to do a service call was when I filled a complaint with the Revdex.com. Note: This is the second complaint I've filed against them. I do have the parent companies number and will be contacting them tomorrow and file a similar complaint with them. Mr. C[redacted] needs to set up an service appointment and keep that commitment. Then, Mr. C[redacted] needs to successfully fix all open items in a timely manner. In the future, Mr. C[redacted] needs to stop making promises and then just blowing them off and blaming everyone else, he's the owner and is the ultimate person responsible for proving a positive service experience.

Business

Response:

Revdex.com spoke with the business. This customer has an appointment set for Monday of next week.

Review: Placed an order with Access Mobility on March 16, 2016 for two Stairlift systems. Because of the owner experiencing medical issues in conjunction with personnel issues our installation was pushed back till April 14, 2016. As part of the hardship endured regarding our installation we were promised a refund of 10% which we had Mr. C[redacted] write on our invoice at time of installation. Numerous text and also voice messages have transpired between Mr. C[redacted] and I attempting to have this resolved. As of May 31, 2016 we have not received a refund.Desired Settlement: Issue the refund

Business

Response:

Mr. [redacted],Thank you for allowing Access Mobility Equipment to service your needs for the two stairlifts. As you know, the original price on the stairlifts was to be between [redacted]. I provided you with courtesy discounts related to quantity of two stairlifts purchased together. You initially indicated you would pay with a check so I provided an additional discount and allowed you to keep that discount even though payment was eventually made by credit card instead. The stairlifts were promised within 2 weeks around April 1 when you placed the order on March 17 via telephone, not March 16th as you indicated. There was some delay out of my control, as well as a medical reason for the delay. As a concession to compensate you for the delay, I offered you a credit of 10% for [redacted]. This refund has been processed to your credit card with transaction code 101730. You should see this within a few days on your statement. You should also receive an email confirmation at the email address you provided during our transaction.

Review: My family trusted the stellar reviews and "Christian ethics" of this company. Unfortunately, we did not have a good experience with Mr. C[redacted] and the company Access Mobility. My family is still trying to reclaim the $950.00 we paid to his company for installment of an used stair lift. The used stair lift was never installed. Our father is a highly decorated war veteran who served in the Korea and Viet Nam wars. He suffered with Parkinson's disease and was unable to walk. My father wished to spend his final days in his home. He passed away June 2014 without the comfort of a stairlift. We sent numerous certified letters and spoke with Jim C[redacted] personally who promised a swift refund. We have numerous supporting emails from Mr. C[redacted] acknowledging money owed. To-date 22 emails have been sent requesting funds, 2 certified letters and 10 calls talking personally with Mr. C[redacted] with promises of refund. Results rendered; this company still owes our family $950.00. Shame on you ! Veterans and all people who desperately need your service deserve better.

JoAnn GriffinDesired Settlement: Refund to my Family of $950.00.

Business

Response:

Access Mobility Equipment, LLC has been in direct contact with this customer. This refund will be completed as agreed within 10 business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: We ordered a curved stairlift as my husband was about to return to the hospital and would be unable to go up an down the stairs. Order was placed with Access Mobility on 11/24/14 and stairlift to be delivered and installed between 12/15 to 12/19/14. There was an original manufacturer delay and we were then told that it was shipped from manufacturer on 12/23/14. After weeks of waiting for delivery, on 1/7/15 we requested a full refund plus interest on the $9,000 we had already paid as we learned that it was a lie that the stairlift was shipped from the manufacturer. This did not occur as Access Mobility never paid for the lift. As of 1/16/15 we only received $2,750 of the money owed to us. There were many promises that by 1/16/15, a full refund plus interest and the difference between Access Mobility´s quote and $400 higher quote from another business to install the same lift that was originally ordered would be made. As of 1/27/15, no notice of further payment as been made. In the meantime, we had to order a new stairlift, which again takes weeks to be installed. This unacceptable delay in delivery has affected my husband´s health greatly as he has been unable to start rehabilitation outside of the home because he is unable to leave the house without the stairlift being installed. He has been able to attend limited doctor´s appointments, as it is most unsafe for him to slowly and with help go up and down the stairs. If the lift would have been delivered on time, his recovery would have been able to start a lot sooner. I can´t believe that such a company would rip off seniors and disabled people and doing so affect the health of such people.Desired Settlement: We expect the money that is owed to us to be refunded in its entirety via a certified check no later than 2/10/15.

Business

Response:

[redacted]

[redacted]February 9, 2014Dear [redacted]I am in receipt of your Revdex.com complaint correspondence from last week. First of all, let me say from the very depth of my being that I am extremely sorry that this happened. I accepted your order in November and spoke with the manufacturer who assured me that they would be ready to ship on time. There was a third party delay that affected the ship date that they nor I could control. Meanwhile, I became very sick and missed several weeks of work. As a small business, when I missed several weeks of work my company really suffered a set back. As you know, I have begun to fund your money as I have sent multiple partial refunds. I will be sending the remainder of your refund as soon as possible. I am working with a business firm that assists small businesses that are in difficult situations. We will be completing your refund 100% plus the interests and additional costs as you mentioned. Your refund is my highest priority. I can assure you that this situation was absolutely not intentional and this is not the way that we do business on a regular basis. I sincerely appreciate your patience. I look forward to taking care of this for you immediately.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business in reference continue being deceptive by blaming the initial problem in the manufacturer. The promise of paying as soon as possible" was done multiple times before to no effect. It has no value since it does not specify a definitive date. In fact, there is no concrete proposed action.

Regards,

Review: Because I could not walk up and down steps, I ordered a stairlift 9/14/2015 to be delivered 9/17/2015 and paid Access Mobility Equipment with a check for $1900. When I called to find out the exact delivery time, I was told delivery would be 9/18/2015 instead of 9/17/2015. Nobody showed up that day. After I called again, the date became 9/20/2015. Finally I learned that the owner had pneumonia and would not be delivering the stairlift any time soon. He asked if I wanted a refund, and I said yes. After repeated voicemail messages and emails, I finally received $500 toward the total amount owed to me during the week of 10/19/2015. As of 10/27/2015 I had not yet received the remaining $1400. That day I got an email from the business owner saying "I should have the ability to clear the balance due yo you on a day or two." It is now 11/5/2015 and in spite of sending the owner yet another email I have heard nothing more about the remaining $1400 owed to me.Desired Settlement: This business has a responsibility to pay me the remaining refund amount immediately. First it was extremely difficult to manage without the stairlift that was promised. Now I have nearly recovered but I am owed $1400 by this business.

Business

Response:

Our sincereist apologies and regrets for the delay. This is being taken care of within the next 7-10 business days with a certified check sent via tracable means.

Business

Response:

Mr [redacted],Our correspondences have crossed paths. I sent an email earlier today several hours ago letting you know this payment was already being sent. Please check your email of record with our company and you should find correspondence already there.

Consumer

Response:

The customer updated Revdex.com on the status of the complaint and stated that he had been told by the business that he would have tracking for the refund by Friday, 12/4, and that he has still not received notification or the promised refund.

Great product (Scoota Trailer). Meets ours needs for transport of an electric wheelchair. Salesman very knowledgeable about product and informative on the process of manufacturing and delivery. LTL delivery to our garage very convenient as my wife could be there to accept the trailer.

Review: [redacted] (not sure of spelling) of Access Mobility Equipment, LLC responded by phone to my online request to make a purchase for a portable chair lift ($125) that I was making for my 94 year old father. He took down my father's credit card information and told me that it would arrive at my father's address within a week. (Then he mentioned that he took the information while driving.) We waited over 2 weeks and nothing arrived so I tried to contact [redacted]. After saying I would contact the Revdex.com, he responded by email and first said that the order was never processed and the information was shredded. I said that we still needed the lift and he said he could overnight it free of charge but that I needed to order it through [redacted] online. When I responded back by email to see how to get the overnight express free delivery, he never responded. Since then, I ordered one from another company, only to find out that my father was originally charged on 10/16/2013 by [redacted]. He still has not received any product. I have tried to reach several times, but he will not return my call or emails. I tried disputing the charge with [redacted] but they will not assist me since there is not a tracking number due to the fact that an order was never process therefore I never received a confirmation email. I find it disheartening that [redacted] responded to my initial contact to place an order, but then will not respond to help me with a refund for no product delivery. When I asked why I could not complete the order through the online store, he said it was not ready to go live.Desired Settlement: I would like an apology phone call or letter and the credit made back to my father's credit account through [redacted]. I would like someone to investigate whether this is a legitimate business that is showing up online. [redacted] seems to be preying on the elder or disabled with this type of business.

Business

Response:

the customer was refunded the $125 for the charge, there was a problem with the website and it charged her card without sending a confirmation email.

Review: I purchased 2 stair lifts from Mr. [redacted]'s company in Dec 2013 for my father. When I was discussing the purchase he stated that he would repurchase the lifts from me for 50% of the value as long as they were in warranty. I opted for a more expensive system because of a longer 3 year warranty. I had him reference the repurchase statement in the invoice he sent me. The stair lifts cost $6.067.35. Despite an initial response in August 2014 after my father past away I have been unable to get Mr. [redacted] to honor his offer to repurchase the lifts. He does not return my phone calls, emails or letters to complete the transaction.Desired Settlement: He should purchase back the lifts at 50% of what I paid for the lifts. He made an offer, I accepted it by paying his price he now should honor his part of the process.

Business

Response:

Access Mobility Equipment, LLC is doing all we can to sell Mr. [redacted]'s stairlifts in a good faith effort to honor our original offer. A copy of the invoice is attached to this complaint response that indicates that the stairlifts would be "purchased back within 3 year warranty period - price based on age/condition". We do not make promises that we will "instantly" purchase back used stairlifts. We are a small business and we do not have the storage space or financial capital to purchase every used stairlift as soon as it becomes available. However, we do make an effort to help the seller of the used lifts by marketing their used stairlifts to potential customers. We also attempt to assist new stairlift customers that may not have the financial resources to purchase a new stairlift but that might be able to benefit from a used stairlift. We provide these two services on a voluntary basis to assist both sellers and buyers of used lifts. We are one of very few stairlift dealers that provide this community service. There are several factors that can affect the price or value of a used stairlift: 1) location, where do we have to travel to un-install compared to where it has to be re-installed, 2) age, 3) condition, 4) length - full length lifts are obviously more valuable than shorter lifts (that were installed on a split foyer or shorter flights) because most folks have 12+ step risers, and 5) market pricing conditions - at times, there are 10+ used stairlifts listed on sites such as [redacted], [redacted], etc - and these prices do affect the price at which we can reasonably expect to sell a used stairlift. Lastly, when we do re-purchase a used stairlift, we do this based on the availability of a buyer. So, we present the used lifts that are available to us and when a customer indicates that they would like to purchase that used lift, we purchase it at that time when we have a buyer. There has never been any promise as to a time frame or the statement that we would purchase it instantly as soon as someone no longer requires the lift. Also, there has never been any exact promise as to a future repurchase exact price.We have made a reasonably priced offer to Mr. [redacted] to re-purchase his two shorter length, mid-grade quality, some warranty remaining stairlifts located quite a distance away in Winchester, Virginia. This offer was made in September 2014, shortly after being notified that they were no longer required in his father's residence. He declined our offer. The attorney representing the estate of Mr. [redacted]'s father indicated on 12/4/2014 that he understood our response and indicated that no further action was needed. This complaint is the first communciation we have received from Mr. [redacted] or anyone else since 12/4/2014 when he indicated that he understood and that no further action was required.Mr. [redacted]'s statement that his calls are not being returned, etc. is simply not true. I do have copies of a few emails that were sent to and from Mr. [redacted] and Access Mobility Equipment during the time in question and our telephone system log also indicates that calls were placed to and from his phone number during the time in question. Lastly, the fact that the attorney for the estate sent an email, received a response from Access Mobility Equipment, and he even acknowledged the response is additional evidence that communication has been ongoing during the time frame referenced by Mr. [redacted]. Unforunately, since our offer to purhcase the used stairlifts was declined, there is little that we can do to help.Access Mobility Equipment, LLC has made every effort to resolve or prevent this complaint from escalating. Mr. [redacted] has chosen to reject our re-purchase price offer. We would suggest that if Mr. [redacted] would like to "get top dollar" for his used stairlifts, that he could possibly attempt to sell them directly on the open market himself whereby avoiding the costs associated with the margin created by our expense of having to remove, re-install, refurbish, etc the lifts. If he were to sell them directly, it is possible that he could get the price that he is asking. Unfortunately, Access Mobility Equipment LLC cannot travel to [redacted], remove the two lifts, refurbish them, and re-install them for another customer - all for free - which is essentially what he is requesting that we do.

[redacted] at Access Mobility Equipment did a professional job of installation and we have had no problems or concerns with our new stair lift. My 90 year old mother-in-law uses it several time each day. Her morale is noticeable improved.

I worked with Access Mobility Equipment, LLC to order equipment for a disabled family member. Many other companies would not ship to my remote location in Alaska, but Access Mobility Equipment, LLC was happy to work with me. The entire process was quick and easy and I got exactly the equipment I had ordered with no damage and in a timely fashion. I would highly recommend this business to others.