Access Mobility Equipment

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Access Mobility Equipment, LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

Jim was polite and clean worker. He had good ideas to suggest as well. He installed 2 stair climbers and two bathroom support bars for me. All are working well.
My first concern is that it took 3 appointments before he could come and view the job, and it took 3 appointments before he could install the job.

Mrs. [redacted],This refund is being sent to you.  I apologize for the delay.  I misunderstood your complaint because it mentioned that your desired resolution was to get the stairlift, but then later it mentioned the refund.   I'll take care of this as we discussed in the email that you...

sent directly to me, outside of this complaint.

My experience with Access Mobility Equipment and [redacted] has been a very good one to say the least. I contacted the company for installation of a metal wheelchair ramp at my home after my husband broke his ankle. He is a dialysis patient and is in an overall weakened condition due to those and more health issues. [redacted] was courteous, timely and delivered all when promised. I found their pricing to be fair for the work done. Followup has been great as well.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Access Mobility Equipment, LLC regarding complaint ID...

[redacted].
Regards,
[redacted] The customer contacted Revdex.com and stated the business had not responded to this complaint.

Will complete within 30 days despite differences in understanding of events regarding this order 2 years ago.

This refund was already issued with UPS tracking Number [redacted].There is no intentional action here. This was a custom cut folding rail part that ended up being unavailable.Our apologies. Refunds being sent + 10%

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution of a $950 refund in full would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business has promised this same action no less than 8 times within the last 30 days without result. 
Regards,
[redacted]

Cash refund was wired directly to [redacted] today.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Access Mobility has been in contact with customer and a refund has been promised as quickly as possible.  Estimated completion is less than 10 days.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
The customer contacted Revdex.com and after waiting for the business to mailed the promised refund check nothing has been received by the customer.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Jim and I agreed to an install on Friday  2 Dec.   I confirmed the install on Wednesday evening, 30 Nov by e-mail.   The scheduled time was for 10 AM.   Jim confirmed the appointment but said he may be a little late due to travel time.  I told him I needed to leave the house at 1:30 PM.Jim never showed up.I sent Jim an e-mail this morning letting Jim know that I am currently available next Tuesday, Wednesday, Thursday and Friday, each day, all day.  I prefer after 10 AM, but I can accommodate after 9 AM.[redacted]

Our sincereist apologies and regrets for the delay.   This is being taken care of within the next 7-10 business days with a certified check sent via tracable means.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Access Mobility Equipment, LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Access Mobility Equipment, LLC regarding...

complaint ID [redacted].
Regards,
[redacted] The customer contacted Revdex.com and stated the business had not responded to this complaint.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Access Mobility Equipment, LLC regarding...

complaint ID [redacted].
Regards,
[redacted]