Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mr [redacted] Mr [redacted] ’s account was placed with our company on March 29, by our clientOur validation letter was mailed to the address on file that day The first time we spoke with Mr [redacted] was on May 25, During this conversation, our representative advised of the account in our office and Mr [redacted] setup a monthly payment arrangement of $for months beginning May 31, Mr [redacted] ’s first payment posted to his account as scheduled, but the June payment declined as funds were not availableThe next time we spoke with Mr [redacted] was on July 25, Our representative advised that the June payment had declined and Mr [redacted] re-established the same payment arrangement as he agreed to previously with the next payment scheduled to be taken on July 31, 2017, which again declinedOur representative attempted to contact Mr [redacted] several times, but was unsuccessfulOur representative then left messages for Mr [redacted] on the phone numbers listed on his accountOn August 5, 2017, our representative spoke with Mr [redacted] who stated he was upset with the callsOur representative attempted to ease the situation, but the call was abruptly endedImmediately following this conversation, our representative inactivated all the phone numbers listed on the account and placed it in a Cease and Desist statusNo further contact by our company has or will be made Should Mr [redacted] have any further questions or concerns, or would like to finish his payment arrangement, he should feel free to contact our General Manager, David S., directly at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I recently received a complaint letter in my office from Ms [redacted] The phone number Ms [redacted] provides on the complaint as her daytime phone number is listed on an account in our officeWe have inactivated that phone number from the account and Ms [redacted] will not receive any further calls from our company Should Ms [redacted] have any questions, she should feel free to contact our General Manager, David S., directly at ###-###-####

I recently received a complaint letter in my office from Ms [redacted] Ms [redacted] 's account was placed with our agency by our client on November 20, Our validation letter was mailed to the address on file on November 23, The first time we spoke with Ms [redacted] was on January 13, wherein our representative advised of the account in our officeDuring this conversation, Ms [redacted] agreed on a payment arrangement and attempted to make a small down payment on the account, but her payment did not clearOur representative suggested that Ms [redacted] contact her bank as she was adamant that there was sufficient funds available and moved the payment to the following dayWe attempted to process this payment the following day, however the payment did not clearOur records indicate that Ms [redacted] called our office on January 19, advising that she was skeptical about our company and wanted to make sure we were legitimateOur representative answered all of her questions regarding our company and our 3rd party payment processing company, which seemed to relieve any concerns she hadAt the end of this conversation, Ms [redacted] stated that she would be contacting her bank and would call our company back with updated payment information now that she knows our company is legitimateMs [redacted] also stated at the end of this conversation that she did not want any further calls to her work number and our representative stated he would remove itUnfortunately, our representative did not remove the work phone number and that is why on March 28, 2016, a call was placed by another representative to that numberAfter reviewing the call made to Ms [redacted] on March 28, 2016, corrective action has been taken against our representative as she did not follow company policies or procedures in speaking with a consumerAccount Discovery Systems would like to apologize to Ms [redacted] for the way our representative handled this situation and thank her for bringing this to our attentionWe pride ourselves on resolving any and all issues that ariseUpon receipt of this complaint, a request was sent to our client for all original documents, which we will forward to Ms [redacted] upon receiptShould Ms [redacted] have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Ms [redacted] Ms [redacted] 's account was placed with Account Discovery Systems by our client on May 15, This account was then outsourced to [redacted] Group for collections on May 18, Account Discovery Systems never had contact nor attempted to contact Ms [redacted] Upon receipt of this complaint, we recalled Ms [redacted] 's account from [redacted] Group and asked them to provide a response to this complaint, which is attachedMs [redacted] 's account has been closed within our system and returned to our clientSincerely, Beth BCompliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mrs [redacted] Mrs [redacted] 's husband's account was placed with our agency by our client on May 10, Our validation letter was mailed to the address on file the following dayOur records indicate all the phone numbers listed on this account were called on June 1, and messages were leftMrs [redacted] called our office later that day on June 1, 2016, and advised she was calling on behalf of her husbandAfter our representative advised her of the account, Mrs [redacted] requested to have something in writingOur representative advised that our validation letter was mailed out on May 11, and offered to email the letter to her, but Mrs [redacted] wanted something mailed insteadMrs [redacted] also requested no further callThe account was placed in a Cease and Desist status and all phone numbers were made inactive in our system and no further contact has or will be made by our company We would like to thank Mrand Mrs [redacted] for bringing this situation to our attentionAfter a thorough review of this complaint, we feel our representative did not handle this call the way he has been trainedTherefore, corrective action has been taken against him as he did not follow company policies and procedures in communicating with a consumer Should Mror Mrs [redacted] have any questions or concerns, they should feel free to contact our General Manager, David S., at ###-###-#### Sincerely, Beth B Compliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mr [redacted] ***After a thorough review of this complaint, all allegations have been confirmed false Mr [redacted] alleges our company keeps contacting his place of employment regarding a debt that we refuse to provide information on Our representative contacted Mr***’s place of employment one time on February 1, Our representative asked to speak with Mr [redacted] and was advised he was unavailableOur representative left his name and phone number; no personal information was ever divulgedMr [redacted] called our office within minutes after our representative left this messageThe representative advised of the account in our officeMr [redacted] stated he believed this account to already have been paidOur representative provided our fax number and stated once he found his paid letter, to send us a copy so we could forward on to our client and it would be closed as paidDuring this first and only conversation, Mr [redacted] asked for the original account number in order to search his letters, which our representative immediately providedNever during this conversation did Mr [redacted] request anything that was refused as he claimsTo date, we have never received a letter from Mr*** Mr [redacted] also claims that our representatives have given out his name, address, and social security number to third partiesThis is completely falseAs previously stated, only call attempt was ever made on Mr***’s account and no personal information was divulged Should Mr [redacted] want to setup payment arrangements on his account, or provide his paid letter, he should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Ms [redacted] ***Ms***’s account was sold to [redacted] in January Ms [redacted] never made a payment to Account Discovery Systems Upon receipt of this complaint, we reached out to [redacted] and were advised that Ms [redacted] paid her account in full in February A manager from [redacted] contacted Ms [redacted] and resolved the situation and provided her a copy of her Paid in Full letter We believe this matter to be resolvedShould Ms [redacted] have any further questions or concerns, she should contact [redacted] at ###-###-####

I recently received a complaint letter in my office from Mr [redacted] Mr [redacted] ’s account was placed with our company on July 3, by our clientOur validation letter was mailed to the address on file that day Our records indicate call attempts were made in total to locate Mr [redacted] These call attempts were unsuccessful as we have never spoken with Mr [redacted] Upon receipt of this complaint, we requested the original documents from our client and we will forward them to Mr [redacted] as soon as we receive them No further calls will be made by our company per Mr [redacted] ’s requestShould he have any questions or concerns, our General Manager, David S., can be reached directly at ###-###-####

I recently received a complaint letter in my office from Ms [redacted] Ms [redacted] ’ account was placed with our office for collections by our client on November 1, Our validation letter was mailed to the address on file on November 3, Our records indicate call attempts were made to the phone numbers listed on Ms [redacted] ’ accountWe have never spoken with Ms [redacted] directlyAfter reviewing this complaint, corrective action has been taken against our representative as he did not follow company policy and procedureWe would like to apologize to Ms [redacted] and thank her for bringing this situation to our attentionWe have closed Ms [redacted] ’ account in our system and she will not receive any further calls from our companyShould Ms [redacted] have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have simply handed it over to another company which I'm guessing is indirectly related to them called [redacted] systems who has begun calling 3rd party individuals as well although they HAVE my informationMore of the same Regards, [redacted]

I recently received a complaint letter in my office from Mr [redacted] Mr [redacted] ’s account was placed with our office for collections by our client on October 25, Our validation letter was mailed to the address on file the following dayOur records indicate our representative spoke with Mr [redacted] directly timesThe first conversation took place on March 8, During this conversation, our representative advised of the account in our office and Mr [redacted] requested a letter be emailed to him and he would call our office either later that day or the following day after he had time to look it overOur representative emailed a letter to Mr [redacted] as requested and did not hear back from him until March 20, During the conversation on March 20th, Mr [redacted] stated he wanted to get this matter resolved and our representative provided payment options as he did during the initial conversationMr [redacted] requested another letter be emailed to him and stated he would be making a payment later that dayAgain, our representative sent out a letter per Mr [redacted] ’s request We received this complaint hours after this conversationPer Mr [redacted] ’s request, we have inactivated all the phone numbers listed on his accountHe will not receive any further calls from our companyShould Mr [redacted] like to setup payments as he stated in the conversation hours before he filed this complaint, he should feel free to contact our General Manager, David S., at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I recently received a complaint letter in my office from Mrs [redacted] ***Mrs***’s account was placed with our office for collections by our client on October 25, Our validation letter was mailed to the address on file the following dayOur records indicate Mrs***’s husband called our office on January 3, The phone number Mr [redacted] called in from pulled up an account for Mr [redacted] that had been returned to our client back in June When our representative advised Mr [redacted] of this, he stated he was calling in regards to his wife’s account and provided her phone numberOur representative was able to locate Mrs***’s accountMr [redacted] stated that his wife had wage garnishments in the past and wanted to verify with our client that this account was not already paid through those garnishmentsOur representative provided our client’s name and phone number to Mr [redacted] and we have not heard back from Mror Mrs [redacted] since that date Upon receipt of this complaint, we closed Mrs***’s account in our system and she will not receive any further calls from our companyShould Mrsor Mr [redacted] have any further questions or concerns, they should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Ms [redacted] ***Ms***'s account was placed with Account Discovery Systems by our client on June 2, This account was outsourced to [redacted] Group for collections on June 8, Account Discovery Systems never had contact nor attempted to contact Ms*** [redacted] Group's contact information is below: [redacted] Group, LLC [redacted] Rd, Suite [redacted] , NY [redacted] Phone: ###-###-#### Sincerely, Beth BCompliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Ms [redacted] ***Ms***’s [redacted] Bank account was placed with our office for collections by our client on October 13, Our validation letter was mailed to the address on file the following day In order to locate Ms***, our representative called the phone numbers listed on her account and left messagesNo personal information was divulgedThe first and only time our representative was able to speak with Ms [redacted] directly was on November 7, During this conversation, Ms [redacted] advised she was at work and our representative attempted to advise of the account in our office, but the call was disconnectedOur representative called back and after reviewing the call recordings and account notes, we have taken corrective action against this representative as she did not follow company policies or procedures We would like to apologize to Ms***We have closed the account in our office and returned it back to our clientMs [redacted] will not receive any further calls from our company Should Ms [redacted] have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Ms [redacted] Ms [redacted] 's account was placed with our agency by our client on August 10, Upon receipt of Ms [redacted] 's account in our system, our validation letter was mailed to the address on file for Ms [redacted] Enclosed is a copy of this letterThe first time we spoke with Ms [redacted] was on August 20, wherein Ms [redacted] was advised of the account in our officeMs [redacted] stated she did not realize the account was outstanding, but wanted to get this resolved and multiple payment options were provided to herMs [redacted] advised that she would call back after reviewing the payment optionsOur representatives have been attempting to contact Ms [redacted] , but have been unsuccessful as we have not been able to speak with her directlyUpon receipt of this complaint, we requested the original documents from our client and asked them to look into Ms [redacted] 's claim that [redacted] College was sued over the [redacted] loansAs soon as we receive the requested information from our client, we will forward them to Ms [redacted] In addition, Ms [redacted] stated she was upset about the different numbers our company calls fromAccount Discovery Systems owns multiple phone numbers for the convenience of the consumer to have a toll-free local phone number optionWe would like to assure Ms [redacted] that Account Discovery Systems is a legitimate company and strives to resolve any issues that our consumers haveShould Ms [redacted] have any questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####Sincerely, Beth BCompliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mr*** ***Mr***'saccount was placed with our agency on a contingency basis by our client on June 1,Ourvalidation letter was also mailed to the address on file that same dayOn June 3, 2015, ourrepresentative contacted the
phone numbers listed on Mr***'s account in an attempt toreach himMr*** called our office on June 3,after receiving a messageOurrepresentative advised him of the account we have in our office and the representative gave himmultiple payment options to help Mr*** satisfy his accountMr*** advised that hewould have to try to figure something out because he was currently going through somehardshipsOur representative asked him to give a call back in a few days so Mr*** hadsome time to see if he would even be able to enter into any payment arrangement and Mr.*** agreedSince that day, Mr*** never called our office and spoke with a liverepresentative to advise of his decision regarding the account.Mr*** states in his complaint that he started receiving phone calls every minutesOurrecords indicate two calls were made to Mr*** on June 4,after he left a voicemailrequesting a call back as he wanted to make sure the representative he spoke with was an actualemployee; the calls were minutes apartThe first call was from our manager and the secondcall was from the representative, but Mr*** never answered, nor called backAlso, therewere only two additional attempts to reach Mr*** after that day, once on June and the lastattempt on June 11,2015.We'd like to assure Mr*** that we are a legitimate company and the representative hespoke with is an employeeUpon receipt of this complaint, Mr***'s account was closed inour office and returned to our client.Beth B***compliance-officerAccount Discovery Systems, LLC

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I recently received notice that Ms*** determined our original response did not resolve her complaintWe would like to assure Ms*** that corrective action was taken against the representative that she spoke withWe do not approve of the way he handled this situation; specifically regarding the letter that Ms*** requested, that is the reason we supplied a copy of that letter in our response for Ms***’s recordsUpon receipt of Ms***’s complaint, her account was closed in our system and returned to our clientMs*** will not receive any further calls from our company Account Discovery Systems takes every complaint seriously and we strive to resolve any issues that ariseWe believe we have done everything to resolve this matterShould Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####