Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mrs*** ***Mrs***’s account was placed with our office for collections by our client on March 2, On March 8, 2017, an inquiry was made by our company through *** as part of our standard operating procedure
No one from our company has spoken with Mrs***Furthermore, we do not employ anyone by the name of John C., nor were any voicemails left by any representative of oursAccount Discovery Systems does not report to the credit bureaus and would not be able to modify anything on Ms***’s credit report as she claims in her complaint In conclusion, the calls Mrs*** has been receiving are not from Account Discovery Systems

I recently received a complaint letter in my office from Mr*** ***. Upon receipt of this complaint, our compliance department completed a thorough review of this matter and corrective action has been taken for violation of our company’s policies and proceduresOur representative will
be undergoing extensive retrainingWe would like to apologize to Mr*** and want to thank him for bringing this matter to our attentionWe have closed Mr***’s account in our system and have returned it back to our client to avoid any further issuesShould Mr*** have any questions or concerns, he should feel free to contact our General Manager, David S., directly at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This response seems like an automated response, if you read their other complaints against them. The fact they would not just simply mail out another request simply suggest "SCAM" all over it. Do they not know how much crap gets lost in the mail. I receive other peoples mail in my mailbox at least once a week. Furthermore, the fact these two gentlemen have been involved with the majority of complaints, the company is not doing a thing to correct the issue. Again, SCAM. It is very interesting that Vincent couldn't give me the information over the phone regarding this "capital one" outstanding balance they say I have. Who in their right mind would just pay some company over the phone because they say I owe money. Again, SCAM. They say the called the numbers that were provided on my account. I have only provided my personal number on any type of credit card or loan application so they did a public search and found who I may be related to. I never provide a work number on any of my accounts as I cannot receive calls at work
Regards,
*** ***

I recently received a complaint letter in my office from Ms*** ***Ms***’s account was placed with our office for collections by our client on December 16, Our validation letter was mailed to the address on file on December 19, Our records indicate a total of calls were
made on Ms***’s accountAny messages left were strictly our representative’s name and phone number; no personal information was divulgedMs*** called our office on March 3, after receiving a messageOur representative advised of the account in our officeAfter further review, corrective action was taken as our representative did not follow company policy or procedureWe apologize to Ms*** for the way this representative handled the callUpon receipt of this complaint, Ms***’s account was closed in our system and she will not receive any further calls from our companyShould Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

We are in receipt of Ms***’ additional concernsAccount Discovery Systems strives to resolve any issues that ariseWe want to apologize to Ms***We understand her concerns and our General Manager, David S., would like to speak directly with her to answer all of her questions and concerns in a more specific and detailed mannerIf Ms*** would like to speak with MrS., she can contact him directly at ###-###-####

I recently received a complaint letter in my office from Ms*** ***Ms***’s *** Bank account was placed with our office for collections by our client on October 13, Our validation letter was mailed to the address on file the following dayOur records indicate call attempts were
made on October 14, to the phone numbers listed on Ms***’s accountMs*** called our representative later in the afternoon on October 14, after receiving a message stating she wanted all communication in writing and no further calls After a thorough review of this complaint, the representative has undergone re-training as he did not follow company policy or procedure No further contact has or will be made by our companyShould Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFirst off, yes your representative mentioned garnishment and I have not talked to *** card in months, if at allI mentioned *** only because at first, my reference had told me that is who called and I returned the call to the number and extension she was provided and it was to this companyI only mentioned *** because I initially thought that was who was callingYour agent mentioned that it was a courtesy call because my account was headed to a garnishment order and they weren't even collecting payment and just informing meI only set up the arrangment to give me time to research the company and figure out who exactly was after my income and to verify the debtI have yet to receive any verification, in writing, of this debtI spoke with *** and this was not the company they reported as purchasing a debt in the name on the accountI mentioned garnishment several times becuase the agent originally stated that I was being sent to garnishment and I was never corrected that I was not being garnished and he seemed very eager to place me in a plan to avoid garnishmentSo maybe listen to the recordings and speak to your agent about if you all were not garnishing me, why did the agent not correct me once and state I was only being contacted for payment instead of a courtesy call for a garnishment proceedingI had never heard of that with a collection company and it stuck with me because it sounded odd and not like any other collection call I have hadSo, no, I did not confuse your company with another unless you somehow have the same number and extensions with the same names of employees of ***Furthermore, I never received a single document in the mail and the numbers you called were shut off in late January due to changing phone companiesIf that was a concern, why was I never asked for an updated number during my call? I also responded to said email, which was only a payment arrangement with the wrong dates, and requested copies of all correspondence and the original purchase letter and dates of all attempts at communication, including the correct and updated payment arrangement that I was told would be emailed to me within an hour after my second call and I have yet to receive even a response backI will continue to challenge this debt
Regards,
*** ***

I recently received a complaint letter in my office from Ms*** ***Ms***’s *** *** *** account was placed with our office for collections by our client on September 15, Our validation letter was mailed to the address on file that same day (please see enclosed copy)On
October 11, 2016, our representative called the phone numbers listed on the accountThe following day, our representative was able to speak with Ms*** directlyDuring this conversation, Ms*** advised she did not want any further calls to her place of employmentOur representative asked what phone number is the best to contact her on, to which she stated, you have already left me a message on it and the call disconnectedThat same day, another representative made call attempts to the phone numbers listed on the account After a thorough review of this matter, corrective action has been taken as the representative did not follow company policy or procedureWe would like to apologize to Ms*** and thank her for bringing this situation to our attention No further contact will be made by our companyShould Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Ms*** ***Ms***' account was placed with our agency by our client on January 5, and our validation letter was mailed to the address on file that same dayAfter reviewing account notes and call recordings, a total of nine
call attempts were made to the phone numbers listed on Ms***' account between February 15, and February 25, Messages were left, but no direct contact was ever made with Ms***Our notes indicate that Ms*** left a voicemail, but the message was unclear and our representative could not understand what was being saidSo on February 25, 2016, our representative attempted to contact Ms*** to advise of this, but was unable to speak with herMs*** left a voicemail that night which was received by our representative the next morning and this time the message was clearMs*** requested our validation letter be mailed to her and also requested no further contactMs***' account was closed in our office immediately as a Cease and Desist after receiving this voicemailWe also mailed out our validation letter again per Ms***' requestOn February 27, 2016, we received a fax from Ms*** stating she did not want to receive any contactAs previously stated, no attempts to contact have been made from our company since February 25, Should Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####Sincerely, Beth B. Compliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Ms*** ***Ms***’ account was placed with our company for collectionsOur validation letter was mailed to the address on file on January 24, Our representative called the phone numbers listed on the account; the two main
phone numbers were disconnected, but our representative was able to speak to a reference who stated they would take the message and do their best to pass it alongMs*** called our office later that day thinking the call was in regards to her delinquent *** Credit CardMs*** states in her complaint, “she was calling back in regards to a courtesy call because they were putting a garnishment order in.” We believe Ms*** is confusing our call and the calls she may have received from *** Credit CardOur representative never brought up garnishment, but Ms*** did several times during the callMs*** was upset that she didn’t receive anything in writing; our representative updated the account with her new address and offered to send an email, which was sent immediatelyWhen Ms*** called back later that same day, our representative was still on the account and did give Ms*** the last four of her SSN to verifyCorrective action has been taken against our representative and he has undergone retraining. Should Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Ms*** ***Ms***’s account was placed with our office for collections by our client on March 29, Our validation letter was mailed to the address on file that same day After a thorough review of this complaint,
corrective action has been taken against our representative for not following company policies or proceduresWe would like to thank Ms*** for bringing this situation to our attention and want to assure her that Account Discovery Systems takes every complaint seriously and this matter will be handled internally Ms***’s account has been closed in our system and she will not receive any further calls from our companyShould she have any further questions or concerns, she should feel free to contact our General Manager, David S., directly at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This isn't a enough for me due to this employees simple mistake my children literally went all weekend with eatingThis is unacceptable, nobody has apologized for the way I was spoken to, no one has addressed any of the real concerns, at handThat because this employee didn't do his job my kids were starved and I mean that by every means, from Friday to Monday morning we didn't eat they are years old what did they do to deserve thatThis employee should have beeTrained to do his job and do it correctly, I'm still working with lawyers who are helping build my case this isn't going to be late goThe company responding with facts that I already know Dont fix anything, no apology even though that still isn't enough either have done nothingThis company stole from me, stole from my kids and want to pretend it was a mistake you can't mistakenly forget to do your job and than have children suffer because you mistakenly for that your gave you responsibility and you failed to do soAccount discovery systems hasn't resolved anything for meThey didn't have to soothe my children as they cried for days straight that they where hungry, they where home feeding there families, and they all made that apparent when I was speaking to them and they all told me they didn't care how we ate, that it wasn't there problem but it very much wasThis isn't resolved
Regards,
*** ***

I recently received a complaint letter in my office from Ms*** ***Ms***’s account was placed with our company for collections on October 5, After reviewing this matter, corrective action has been taken as our representative did not follow company policy or procedureWe
would like to apologize to Ms*** for the way this new employee handled the conversation and want to thank her for bringing this to our attentionAccount Discovery Systems utilizes a strict compliance monitoring system and this representative will be undergoing extensive retraining. Our General Manager, David S., spoke with Ms*** on January 10, and provided his direct phone number along with the original issuer information so Ms*** could research this account and would be directed back to our companyShould Ms*** have any further questions or concerns, or would like to setup payment arrangements, she should feel free to contact MrSdirectly at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have investigated the complaint filed by Mr***After listening to the recordings, we can understand how Mr*** would feel that we shared his confidential personal information with non-authorized third parties and we apologize for any embarrassment and inconvenience our actions have
caused himAccount Discovery Systems has a strict compliance management system in place, which dictates what communications scripts that our representatives are supposed to use during calls on accounts that our clients refer to us. Please be assured that the representatives involved in this have received the appropriate corrective action for violation of our policies and procedures. We would like to thank Mr*** for bringing this matter to our attentionAccount Discovery Systems believes in operating in a compliant manner and we take every complaint seriouslyShould Mr*** have any further questions or concerns, he should feel free to contact our General Manager, David S., directly at ###-###-####

I recently received a complaint letter in my office from Mr*** ***The phone number Mr*** provides on the complaint is listed on an account in our officeWe have inactivated that phone number from the account and Mr*** will not receive any further calls from our companyWe would
like to apologize to Mr*** and want to thank him for bringing this situation to our attentionCorrective action has been taken against the representative for not following company policies and proceduresShould Mr*** have any questions, he should feel free to contact our General Manager, David S., directly at ###-###-####

I recently received a complaint letter in my office from Mr*** ***Mr***'s account was placed with our agency by our client on June 17, Based on a thorough review of account notes and call recordings, only location
messages were left in an attempt to reach Mr***Any
conversations with 3rd parties were also to locate Mr*** and our representative's name and phone number were left for Mr***to call backNo personal information was divulgedTo date, we have never spoken with Mr***Upon receipt of this complaint, Mr***'s account was closed in our system and returned to our
clientMr*** will not receive any further calls from our companyIf Mr*** has any
questions or concerns, he should feel free to contact our General Manager, David S., at ###-###-####Sincerely, Beth BCompliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mr*** ***Mr*** and his wife were contacted in regards to an account that was placed with our company for collections on December 5, Our representative called the phone numbers listed on the account and first spoke with Mr
*** on December 12, After our representative advised of the account in our office, Mr*** stated he wanted some time to speak with his wife and would call backMr*** called our office the following day and setup a payment arrangement to settle the account in paymentsThe first payment was scheduled to be taken on 12/15/in the amount of $204.00; this payment cleared and posted to the account as scheduledThe remaining payments were scheduled for January 26, and February 22, both in the amount of $Upon receipt of this complaint, the remaining payments were deleted and the account was closed in our systemAfter further review, corrective action was taken against the representative as she did not follow company policy and procedureShould Mrand/or Mrs*** have any further questions or concerns, they should feel free to contact our General Manager, David S., directly at ###-###-####

I recently received a complaint letter in my office from Ms*** ***Ms***’s account was placed with our office for collections by our client on September 15, Our validation letter was mailed to the address on file that same day After a thorough review of this matter,
corrective action has been taken as the representative did not follow company policy or procedureWe would like to apologize to Ms*** and thank her for bringing this situation to our attention Upon receipt of this complaint, Ms***’s account was closed in our system and returned to our clientShould Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I recently received a complaint letter in my office from Mr*** ***Mr***’s account was placed with our office for collections by our client on January 4, Our validation letter was mailed to the address on file on January 9, Our records indicate a total of call
attempts were made to the phone numbers listed on Mr***’s accountWe spoke with Mr*** on January 16, and he was upset that other people had been contacted in an attempt to locate himHe was also upset that a message was not left on his voicemailOur representative explained that Mr***’s voicemail was full and he was unable to leave a messageMr*** disputed thisAfter review, we can confirm that prior call attempts were made to Mr***’s phone and the voicemail was full. Also, during the conversation our representative had with Mr*** on January 16, 2017, Mr*** wanted a letter to be sent to him in the mailOur representative advised that our validation letter had been mailed to the address on file on January 9, Mr*** stated he had not received anything from our company and requested the letter be re-sentOur representative stated he could send this same letter via email so it would be received much faster, but Mr*** stated he wanted it sent regular mailOur representative did not mail out another letter as requested and as such, corrective action has been taken against him for not following company policies and proceduresWe would like to apologize to Mr*** for the way our representative handled this matter and want to thank him for bringing this to our attention. Mr***’s account has been closed in our system and he will not receive any further calls from our companyShould Mr*** have any further questions or concerns, he should feel free to contact our General Manager, David S., at ###-###-####