Account Discovery Systems, LLC

I recently received a complaint letter in my office from Ms*** ***Ms***’s account was placed with our office for collections by our client on October 13, Our validation letter was mailed to the address on file on October 17, After reviewing this complaint, corrective
action has been taken against this representative as he did not follow company policy or procedureWe would like to apologize to Ms*** and want to thank her for bringing this situation to our attention. Ms***’s account has been closed in our system and she will not receive any further calls from our companyShould Ms*** have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
what most concerns me with the response I received is how this "client" was able to gain all my personal information such as my social security number, birth date, past address as well as the same information for my grandmotherI want to know who this "client" is of account discovery systems that was able to access that much personal informationNot once have they said who this client is and I feel it's only fair being as they are spreading my personal information all over who knows whereI am also contacting an attorney because I may not be a professional debt collector as this company claims to be but I'm pretty sure if a company sends someone to collections they don't do it with that much personal informationI will have the attorney also contact *** as I'm pretty sure they had no place in releasing that much of my information without my consentIt's great being told one thing by a college and something completely different from who ever this client isI want the name and contact information of this client who is going around accessing my informationThe matter can certainly be closed by the Revdex.com as I have no intention of accepting anything this agency has to say or do because it is all one giant lieNot one part of my entire history gained by the client shows this initial collections *** supposedly sent me to
Regards,
*** ***

I recently received a complaint letter in my office from Ms*** ***Ms***'s account was placed with our agency by our client on July 6, Our validation letter was mailed to the address on file the following dayEnclosed, please find a copy of the letter mailedOur records
indicate a total of call attempts were made between July and July 20, to the phone numbers listed on Ms***'s accountMessages were left in an attempt to locate Ms***To-date, we have never spoken with Ms. ***Upon receipt of this complaint, Ms***'s account was closed in our system and returned to our clientShould Ms*** have any questions, she should feel.free to contact our General Manager, David S., at ###-###-####Sincerely, Beth BCompliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mrs*** ***Neither Mrs*** nor her husband have an account in our officeTheir phone number ending with *** was listed on an account in our officeOur records indicate that phone number was called times totalOn
September 20, 2017, our representative contacted Mrs*** after receiving a message from herDuring this conversation, it was determined that Mrs***’s phone number was listed on an account in error and it was immediately inactivatedThere have been no further calls from our company Should Mrs*** have any further questions or concerns, she should feel free to contact our General Manager, David S., directly at ###-###-####

I recently
received a complaint letter in my office from Mrs*** ***Mrs***'s account
was placed with our agency by our client on June 1, and our validation
letter was mailed out that same day to the address provided to us from our clientAfter a thorough review of
account notes and call recordings, corrective action has been taken against
our representative as he did not adhere to Company policy and training and did
not use Company approved script in
communicating with a consumerWe would like to apologize to Mrs*** and appreciate her bringing this situation to our attentionUpon receipt of this complaint, our General Manager contacted Mrs*** in an attempt to resolve
this matter and ease Mrs***'s concernsUnfortunately, our General Manager
was not able to reach Mrs***, and a voicemail message was leftShould Mrs*** have any questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####Mrs***'s account is closed in our system and has been returned to our client and she will not receive any further calls from our companySincerely:, Beth BCompliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Mr. [redacted]. Mr. [redacted]’s phone number was listed on an account that was placed with our office for collections. On August 12, 2016 our representative contacted one of the numbers listed on the account and left a...

message. That same day, Mr. [redacted] called our representative advising he was returning a call he had received.   After reviewing this complaint, corrective action has been taken against the representative Mr. [redacted] spoke with as she did not adhere to our company policies and procedures regarding consumer contact. We would like to apologize to Mr. [redacted] and want to thank him for bringing this situation to our attention. Account Discovery Systems employs a strict Compliance Management System and our Compliance Department will continue to monitor the representative to ensure adherence to all consumer contact policies.   Upon receipt of this complaint, Mr. [redacted]’s phone number was made inactive in our system and he will not receive any further calls from our company. Should Mr. [redacted] have any further questions or concerns, he should feel free to contact our General Manager, David S., at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory with the employee. However this account should not be reported to my credit as it is no longer on my credit report. Other than that that I appreciate the help. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10676115, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never received any documentation in the mail from this company.  I am requesting that they mail this information to me.  I would also like all calls to in an attempt to reach me to stop.   If I find that this is a legitimate debt of mine, I will make arrangements to satisfy the debt after I have had the opportunity to review the documents I am requesting they mail to me.
Regards,
[redacted]

I recently received a complaint letter in my office from Mrs. [redacted]. Mrs. [redacted]'s husband's account was placed with our agency by our client on May 10, 2016. Our validation letter was mailed to the address on file the following day. Our records indicate all the phone numbers listed on...

this account were called on June 1, 2016 and messages were left. Mrs. [redacted] called our office later that day on June 1, 2016, and advised she was calling on behalf of her husband. After our representative advised her of the account, Mrs. [redacted] requested to have something in writing. Our representative advised that our validation letter was mailed out on May 11, 2016 and offered to email the letter to her, but Mrs. [redacted] wanted something mailed instead. Mrs. [redacted]  also requested no further call. The account was placed in a Cease and Desist status and all phone numbers were made inactive in our system and no further    contact has or will be made by our company.  
We would like to thank Mr. and Mrs. [redacted] for bringing this situation to our attention. After a thorough review of this complaint, we feel our representative did not handle this call the way he has been trained. Therefore, corrective action has been taken against him as he did not follow    company policies  and procedures  in communicating with  a consumer.
 
Should Mr. or Mrs. [redacted] have any questions or concerns, they should feel free to contact our General Manager, David  S., at ###-###-####.
Sincerely, Beth B.  Compliance Officer
Account  Discovery Systems,  LLC

I recently received a complaint letter in my office from Ms. [redacted]. Ms. [redacted]'s account was placed with our agency by our client on June 24, 2015. Upon receiving this complaint on September 8, 2015, our General Manager, David S., contacted Ms. [redacted] and we believe this complaint has been...

resolved. Ms. [redacted] advised that she was upset about the payment she made and our office immediately refunded this payment back to her that day. Ms. [redacted] also requested the original documents be sent to her. That same day, we requested the documents from our client, and we will forward them to her as soon as we receive them. Since receipt of this complaint, Mr. S has been in contact with Ms. [redacted] who states she is interested in settling this account and will be setting up payment in the next few days. Ms. [redacted] has also told Mr. S. that she will be retracting her complaint from the Revdex.com as the matter has been handled. Sincerely, Beth B. Compliance Officer Account Discovery Systems, LLC

I recently received a complaint letter in my office from Ms. [redacted]. Ms. [redacted]’ account was placed with our office for collections by our client on November 1, 2016. Our validation letter was mailed to the address on file on November 3, 2016. Our records indicate call attempts were...

made to the phone numbers listed on Ms. [redacted]’ account. We have never spoken with Ms. [redacted] directly. After reviewing this complaint, corrective action has been taken against our representative as he did not follow company policy and procedure. We would like to apologize to Ms. [redacted] and thank her for bringing this situation to our attention. We have closed Ms. [redacted]’ account in our system and she will not receive any further calls from our company. Should Ms. [redacted] have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####.

I recently received a complaint letter in my office from Ms. [redacted]. The phone number Ms. [redacted] provides on the complaint as her daytime phone number is listed on an account in our office. We have inactivated that phone number from the account and Ms. [redacted] will not receive any further...

calls from our company.   Should Ms. [redacted] have any questions, she should feel free to contact our General Manager, David S., directly at ###-###-####.

I recently received a complaint letter in my office from Mr. [redacted]. Mr. [redacted]’s account was placed with our company on March 29, 2017 by our client. Our validation letter was mailed to the address on file that day.  The first time we spoke with Mr. [redacted] was on May 25, 2017....

During this conversation, our representative advised of the account in our office and Mr. [redacted] setup a monthly payment arrangement of $234.84 for 3 months beginning May 31, 2017. Mr. [redacted]’s first payment posted to his account as scheduled, but the June payment declined as funds were not available. The next time we spoke with Mr. [redacted] was on July 25, 2017. Our representative advised that the June payment had declined and Mr. [redacted] re-established the same payment arrangement as he agreed to previously with the next payment scheduled to be taken on July 31, 2017, which again declined. Our representative attempted to contact Mr. [redacted] several times, but was unsuccessful. Our representative then left messages for Mr. [redacted] on the phone numbers listed on his account. On August 5, 2017, our representative spoke with Mr. [redacted] who stated he was upset with the calls. Our representative attempted to ease the situation, but the call was abruptly ended. Immediately following this conversation, our representative inactivated all the phone numbers listed on the account and placed it in a Cease and Desist status. No further contact by our company has or will be made.  Should Mr. [redacted] have any further questions or concerns, or would like to finish his payment arrangement, he should feel free to contact our General Manager, David S., directly at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I recently received a complaint letter in my office from Ms. [redacted]. Ms. [redacted]’s phone number was listed on an account that was placed with our office for collections. After reviewing this matter, corrective action has been taken as our representative did not follow company policy or...

procedure. We apologize to Ms. [redacted] and thank her for bringing this to our attention. Account Discovery Systems utilizes a strict compliance monitoring system and this representative will be undergoing extensive retraining. Ms. [redacted]’s phone number has been inactivated in our system and she will not receive any further calls from our company. Should Ms. [redacted] have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I recently received a complaint letter in my office from Mrs. [redacted]. After a thorough investigation, we have determined that this complaint has been resolved. Mrs. [redacted] filed her complaint on July 13, 2015, but called
our office on July 14, 2015 and spoke with our representative. Mrs. [redacted]...

gave permission for our representative to
speak with her husband as he handles all the finances. During this
conversation, Mr. [redacted] advised he believed this account had been paid through a debt consolidation company and requested a validation letter from our company so he could look into the matter further. Mr. [redacted] advised he would be calling back after he reviewed the letter to possibly
come up with a settlement arrangement if the account had not been paid. Our
representative mailed out the letter that day.

I recently received a complaint letter in my office from Ms. [redacted]. Ms. [redacted]'saccount was placed with our agency on a contingency basis by our client on May 21,2015. Ourvalidation letter was also mailed to the address on file that same day. Six attempts to contacthave been made to the...

phone numbers listed on Ms. [redacted]'s account beginning on May 22,2015 through June 18,2015. Any messages left were strictly locator messages and no personalinformation was divulged. We have been unsuccessful as we have never spoken with Ms.[redacted].Enclosed, please find a copy of the validation letter sent to Ms. [redacted]. Should Ms. [redacted]have any questions or would like to setup a payment arrangement, she can call our GeneralManager, David S[redacted], at ###-###-####.Beth B[redacted]Compliance OfficerAccount Discovery Systems, LLC

I recently received a complaint letter in my office from Ms. [redacted]. Ms. [redacted]’s [redacted] Bank account was placed with our office for collections by our client on October 13, 2016. Our validation letter was mailed to the address on file the following day.   In order to locate Ms. [redacted],...

our representative called the phone numbers listed on her account and left messages. No personal information was divulged. The first and only time our representative was able to speak with Ms. [redacted] directly was on November 7, 2016. During this conversation, Ms. [redacted] advised she was at work and our representative attempted to advise of the account in our office, but the call was disconnected. Our representative called back and after reviewing the call recordings and account notes, we have taken corrective action against this representative as she did not follow company policies or procedures.   We would like to apologize to Ms. [redacted]. We have closed the account in our office and returned it back to our client. Ms. [redacted] will not receive any further calls from our company.   Should Ms. [redacted] have any further questions or concerns, she should feel free to contact our General Manager, David S., at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]