Accredited Interchange

I regret signing up with this company!
Their customer service is not existing.
Please be aware of this company, total rip off.

The customer support department at Accredited kept their word and cancelled this debt He is showing a $balance Maybe he owes someone else

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if it also includes terminating the lease of the loaned credit card processing equipment I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have already sent in the agreement we signed showing the promised fees and rates and a copy of the statement showing more than twice the rateThey are just saying that they can change this to give me a better rate but in their response to Revdex.com, they said exactly what they said to me that they would "dramatically reduce" the fees but would not specify which fees or how much the effective rate would becomeThey DID NOT honor the agreement and will be served by my attorney

Case # [redacted] Our records indicate that this is a resolved issue.Customer service notes on account from August 6th 2015:Talked to ***he was at 3.03% and his last statement with accredited came out at exactly 1.8%Add the Lease of $and he is at 2.2%I explained to him that we did not hit our 1.8% total mark that we wanted, but we DID save him $this month all fees included and he was very happyI also told him there was a $difference on our first month from what we did on this month and I was working on getting it reimbursed for himHe was very happy.Please let us know if something has changed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Every word in this his reply is not true, there sales repstopped in by when the equipment delivered and unpackaged everything and took the empty boxes and said he will be back tomorrow to set everything up and train usNever came back or seen him again, and never returned any phone calls even the main office the main office in San Diego were not willing to send someone to setup the equipment and do the trainingWe kept leaving massages and e-mail to come set us up or pick the equipment, which just been setting in the office unable to use I will box all, and return it to their office in San Diego [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This resolution doesn't take care of hardly any of the issues that I had with the company, and much of the response was false I contacted the customer service department a few times about canceling my previous processor account and paying the ETF fee, they always said that they would do it, but never did This lead me to trying to contact my sales rep, who I did not know was no longer employed by accredited interchange The response from Accredited interchange says that Chad was fired due to issues with shady sales tactics I believe that if he was employed by the company than they should be responsible for what he did while employed there I was never told about a lease on a terminal that I don't need, and that remains unresolved in the response They also said that I had called in to have my rates lowered in November, that is untrueI called about all the new fees being added each month, and about the lease that I didn't agree to, and that I wanted my account cancelled At this time I was told about an early termination fee and year term that I had not agreed toI didn't cancel because I didn't want to pay the ETF and told them to send me a copy of my contract so I could review it and see how I was set up with these things The call center rep., trying to keep me happy, said he would do a rate and fee review and send me the contract I haven't seen either They also responded that the charge back on my account was my responsibility due to not being EMV compliant Again completely untrue I do online only transactions, so not having a chip reader doesn't affect me The reason that I was complaining about the charge back is because I didn't receive the charge back information until after the respond to date, making it impossible to fight since it had already been closed I called them at that time and asked why I had not received it, and they had no valid reason I asked to have it electronically sent next time to avoid the delay, and they said that would not be possible The biggest reason for not accepting the response is that I no longer want to do business with this company due to all the issues that have occurred and that was not something offered in the response I just want my contract with them cancelled with out penalty, and my lease cancelled without penalty Regards, [redacted]

***, I have attached items for your review The proposal that you were given, the contract that you signed, and the interchange rates that Thomas sent you while making adjustments to your account You’ll notice that nowhere on this paperwork does it state that we guarantee you a fixed rate Our program is a pass through interchange program; every rate is different The proposal clearly states that these numbers are not guaranteed from one month to the next, they are only based on the current statement under review It also clearly states that the rates will vary When you called in to get this issue fixed, we jumped on the opportunity to make things right by you, and show you that we are a great company to work with, but you had already switched to another company Rash decisions like that only create more conflict Now you are in contracts, and using web based disparagement in an attempt to get out of your agreed terms Unfortunately, with other processors involved, an amicable solution seems impossible Please understand that all of our sales agents are trained to say the same script Nowhere in that script does Accredited offer a fixed rate Jon, your agent, has signed over merchant accounts with Accredited, and has had no complaints from any of his customers On ride alongs with upper management, he has always said the script word for word Your claims are unscrupulous We tried to make you happy to the best of our abilities We gave you a free account Take a look at your statement, you sent one to Revdex.com It’s clear to see you are on Interchange pass through plus .0005% You signed a contract for .1%, so we gave you a much better deal than you actually signed for Every $20, that you process only makes Accredited $ A very fair price Your equipment was leased at cost to Accredited as well Again, no excessive markup Rather, a very fair deal We tried to solve this per your terms, but you are being unreasonable As a courtesy, because of your volatile nature, we were going to let you out of your contract with Accredited to protect our Sales Agent But you are holding us accountable for another companies contract as well Accredited does not have authority to cancel a non-cancellable lease that you signed and agreed to Since we have more than honored our agreement, and attempted on several occasions to satisfy your needs at no avail, we are no longer negotiating with you We are holding you accountable to your contract You will remain in collections for the full amount owed, and if you feel the need to get lawyers involved our collections department has lawyers ready to handle those matters in court

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please review the attachment for detailed response Regards, [redacted]

The Accredited Management Team reached out to [redacted] directly and resolved this matter amicablyMuch of this complaint is a misunderstanding

Revdex.com Response # Case # [redacted] Crawfish Factory You are sending the equipment back, so does this resolve your issue You failed to give a reason why our proposed resolution will not work for you, but you are moving forward with the resolution We are trying to help, please provide your desired resolution

***, On behalf of the entire management team here at Accredited we are sincerely sorry for your experience Complaints like yours are not taken lightly, and we will remedy this problem right away in order to isolate this incident I do see in your file that there were errors on your account that have been fixed, and your new fees would reflect the 50% reduction in costs that your sales agent went over with you Mistakes like this do not happen often, but they do happen Unfortunately, you are unwilling to continue processing to see these benefits We understand the value of first impressions, and we understand why you refuse to continue processing with us, even with the low rates Your desired settlement has been accepted by Accredited, and your account has been shut down with no penalty to you We have record of our sales agent attempting to return your terminal twice, however, you were not there either time We will have the terminal brought back to the corporate office so that we can mail it to you

The Accredited Management Team reached out to *** directly and resolved this matter
amicablyMuch of this complaint is a misunderstanding

Great payment processing companyThey are dedicated to finding you the best rates and won't scam you with hidden feesI have known Eric for a couple of months and he consistently impresses me with what he knows and how willing he is to help My business is small, but they always treat me like I'm their most valued customer I love it
I have worked with Accredited's customer service department many times, I'm a little high maintenanceThey are always very quick to respondThey do their best to make sure I get the best service availableI would highly recommend Accredited Interchange! Very impressed

Case # ***This complaint is absolutely false Notes on the account:This business was leased a brand new state-of-the-art POS system that cost Accredited $6,to purchase He leased this POS for $129/months That bringshis total cost for the POS $6,192, and brings
Accredited to a $loss This is a loss that we were willing to take in order to gain his business He has very cheap and weak signaled wireless Internet routers in his place of business and was having trouble keeping the mobile minis from maintaining a connection We advised him that he needs to upgrade his router and he’ll be fine His proposed resolution instead, was to have us reprogram his old pos and not use the new POS We spend weeks setting up the new POS and getting the necessary paperwork completed with the tech support team that manages that POS Once the reprogram was ready we called Kit to schedule the change over on his old POS and he avoided our calls We called his cell phone and his business phone and left messages on August 4th, August 6th, August 10th, August 13th, and finally on the 13th he answered and told our customer service agent that he is not interested and hung up We then tried to take procession of the POS that he was leasing and he would not return it Finally on Sept 25th we got Kit on the phone and he said if we want our equipment we’ll have to come and get it, and threatened to do bodily harm to our local sales agent if he showed up Resolution:Mail back the equipment, upon receipt and inspection, we’ll gladly cancel your contract with Accredited at no penalty to you, we’ll take you out of collections, and zero out your balance owed to us We are sorry that you wouldn’t let us help you, and we hope your current POS is everything that you were looking for

Prior to receiving notification from the Revdex.com about this complaint, our Customer Support Team reached out to *** directly and solved this matter amicably We were under the impression that she updated this complaint as a resolved issue

I've been with Accredited Interchange for several years now and I love them They have done everything right and worked very hard to keep me happy I purchased my own equipment a few months before signing up with them and they were very understanding with my concern on wasting money so they reprogrammed it Then when the chip card was required they sent me a free machine to use that was set up to accept those cards My fees are not excessive, and I plan to stay with them for years to come

On 15/May/2016, I notified Accredited Interchange to immediately terminate my account, Via email and FaxOn 16/May/2016, I filed a complaint with Revdex.com of San Diego, (consumer complaint #***)On 18/May/2016, I received a response from Accredited to my complaint apologizing for the experience and agreeing to my Desired Settlement: I want my equipment returned in good working order, No early cancellation fees & for them to take back their equipment & release me from the Lease without chargesToday, 23/July/2016, I receive a collection notice on behalf of Accredited Interchange from *** * *** *** *** *** *** *** *** ***Account # ***, for $???!!! I thought I had heard the last of this night mare called Accredited Interchange LLCI am thoroughly disgusted with Accredited Interchange LLC and want them to honor the terms of consumer complaint # ***.CANCEL INVALID CHARGES, CLOSE ACCOUNT IN GOOD STANDING

Case # ***Resolution:***,We have taken your account out of collections, and have cancelled your account at no penalty to you Your current balance with Accredited is $ We are terribly sorry for all of the stress and frustration that we may
have caused We hope this gesture helps Best of luck with your business

Thank you very much for your quick response, as you know we
are dedicated to resolving your concerns in a timely manner. Please provide an amicable and mutually beneficial
resolution for your breach of contract.
Please keep in mind that we have waived over 50% of all penalties to
cancel, but once your account goes to collections we will be unable to honor
that discount. Your last response left
us confused as to how you would like to proceed.
Respectfully,
Accredited Interchange Customer Service