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Accredited Interchange Reviews (78)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Accredited Management Team reached out to [redacted] directly and resolved this matter amicably. Much of this complaint is a misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This resolution doesn't take care of hardly any of the issues that I had with the company, and much of the response was false.  I contacted the customer service department a few times about canceling my previous processor account and paying the ETF fee, they always said that they would do it, but never did.  This lead me to trying to contact my sales rep, who I did not know was no longer employed by accredited interchange.  The response from Accredited interchange says that Chad was fired due to issues with shady sales tactics.  I believe that if he was employed by the company than they should be responsible for what he did while employed there.  I was never told about a lease on a terminal that I don't need, and that remains unresolved in the response.  They also said that I had called in to have my rates lowered in November, that is untrue. I called about all the new fees being added each month, and about the lease that I didn't agree to, and that I wanted my account cancelled.  At this time I was told about an early termination fee and 4 year term that I had not agreed to. I didn't cancel because I didn't want to pay the ETF and told them to send me a copy of my contract so I could review it and see how I was set up with these things.  The call center rep., trying to keep me happy, said he would do a rate and fee review and send me the contract.  I haven't seen either.  They also responded that the charge back on my account was my responsibility due to not being EMV compliant.  Again completely untrue.  I do online only transactions, so not having a chip reader doesn't affect me.  The reason that I was complaining about the charge back is because I didn't receive the charge back information until after the respond to date, making it impossible to fight since it had already been closed.  I called them at that time and asked why I had not received it, and they had no valid reason.  I asked to have it electronically sent next time to avoid the delay, and they said that would not be possible.  The biggest reason for not accepting the response is that I no longer want to do business with this company due to all the issues that have occurred and that was not something offered in the response.  I just want my contract with them cancelled with out penalty, and my lease cancelled without penalty.
Regards,
[redacted]

Case # [redacted],We are terribly sorry for the banking inconvenience and we understand why you felt compelled to cancel your account early.  As a business owner it’s very important that you receive your funds in a timely manner.  We have closed your...

account at no penalty to you; your current balance with Accredited is $0.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please review the attachment for detailed response. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This resolution doesn't take care of hardly any of the issues that I had with the company, and much of the response was false.  I contacted the customer service department a few times about canceling my previous processor account and paying the ETF fee, they always said that they would do it, but never did.  This lead me to trying to contact my sales rep, who I did not know was no longer employed by accredited interchange.  The response from Accredited interchange says that Chad was fired due to issues with shady sales tactics.  I believe that if he was employed by the company than they should be responsible for what he did while employed there.  I was never told about a lease on a terminal that I don't need, and that remains unresolved in the response.  They also said that I had called in to have my rates lowered in November, that is untrue. I called about all the new fees being added each month, and about the lease that I didn't agree to, and that I wanted my account cancelled.  At this time I was told about an early termination fee and 4 year term that I had not agreed to. I didn't cancel because I didn't want to pay the ETF and told them to send me a copy of my contract so I could review it and see how I was set up with these things.  The call center rep., trying to keep me happy, said he would do a rate and fee review and send me the contract.  I haven't seen either.  They also responded that the charge back on my account was my responsibility due to not being EMV compliant.  Again completely untrue.  I do online only transactions, so not having a chip reader doesn't affect me.  The reason that I was complaining about the charge back is because I didn't receive the charge back information until after the respond to date, making it impossible to fight since it had already been closed.  I called them at that time and asked why I had not received it, and they had no valid reason.  I asked to have it electronically sent next time to avoid the delay, and they said that would not be possible.  The biggest reason for not accepting the response is that I no longer want to do business with this company due to all the issues that have occurred and that was not something offered in the response.  I just want my contract with them cancelled with out penalty, and my lease cancelled without penalty.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want out of the NON Cancellable Lease that I signed based on this Companies Lies. I am not getting the 1.8% rates I was promised and I have my Statements and Lease payments to prove this and I was told if they could not get the rates where they were supposed to be they would terminate the lease agreement. They also Neglected to tell you American Express was not included in their calculations . I also called for more rolls for machine and have not received those either.  I will be very Happy to never do business with this company ever again. 
Regards,
[redacted]

I've never worked with a more professional group of people in this industry. In an industry that seems disconnected and all to coperate, Accredited Interchange treated me like we were neighbors. I've had lots of needs over the last few years, I have drivers that use wireless terminals and break them all the time, and Accredited Interchange is always very understanding and overnights and bring me new terminals every time. I just broke another one, and it's already on my doorstep. I can't tell you how good it feels to work with a company that understands my needs.

Accredited Interchange
Revdex.com Response #
Case # [redacted]
J D [redacted]
You are currently at a 1.8% bundled rate; we are happy to have kept our word. [redacted] was never part of the agreement; they
control their own rates, as they are technically a private company and not part
of the Interchange. Our Agent's are
trained to take that volume and fees out of the cost analysis With Opt Blue the fees are much lower, however, we have no negotiation power with [redacted].
We are initiating a buy back on your lease, and you should
not see any more payments come out of your account from FDGL. Please allow up to months for this
completion, Accredited cannot guarantee the speed and efficiency of another
company.
Please accept our apology for the added stress to you life. We hope the $of monthly savings that we
are providing you, combined with the free paper and this good faith buyout of
your lease is enough to make you happy and keep you as a client.
Does this resolve your issue?

On 15/May/2016, I notified Accredited Interchange to immediately terminate my account, Via email and Fax. On 16/May/2016, I filed a complaint with Revdex.com of San Diego, (consumer complaint #[redacted]). On 18/May/2016, I received a response from Accredited to my complaint apologizing for the experience and agreeing to my Desired Settlement: I want my equipment returned in good working order, No early cancellation fees & for them to take back their equipment & release me from the Lease without charges. Today, 23/July/2016, I receive a collection notice on behalf of Accredited Interchange from [redacted]. Account # [redacted], for $220.99... ???!!! I thought I had heard the last of this night mare called Accredited Interchange LLC. I am thoroughly disgusted with Accredited Interchange LLC and want them to honor the terms of consumer complaint # [redacted].
CANCEL INVALID CHARGES, CLOSE ACCOUNT IN GOOD STANDING.

Last month a young guy from Accredited stopped by my office and gave me all kinds of unbelievable promises. The internet reviews were terrible, but what he said made sense and convinced me to move forward with them anyway. I just got the bill for my first full month and saved $600 bucks! Thank you Thomas. I can't believe I almost said no.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Every word in this his reply is not true,
there sales rep. stopped in by when the equipment delivered and unpackaged everything
and took the empty boxes and said he will be back tomorrow to set everything up
and train us. Never came back or seen him again, and never returned any phone
calls even the main office the main office in San Diego were not willing to
send someone to setup the equipment and do the training. We kept leaving massages
and e-mail to come set us up or pick the equipment, which just been setting in
the office unable to use.
I will box all, and return it to their
office in San Diego.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if it also includes terminating the lease of the loaned credit card processing equipment.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],   On behalf of the entire management team here at Accredited we are sincerely sorry for your experience.  Complaints like yours are not taken lightly, and we will remedy this problem right away in order to isolate this incident.    I do see in...

your file that there were errors on your account that have been fixed, and your new fees would reflect the 50% reduction in costs that your sales agent went over with you.  Mistakes like this do not happen often, but they do happen.  Unfortunately, you are unwilling to continue processing to see these benefits.   We understand the value of first impressions, and we understand why you refuse to continue processing with us, even with the low rates.    Your desired settlement has been accepted by Accredited, and your account has been shut down with no penalty to you.  We have record of our sales agent attempting to return your terminal twice, however, you were not there either time.  We will have the terminal brought back to the corporate office so that we can mail it to you.

We understand you are frustrated, and we'd like to help.  Effective immediately we are cancelling the merchant account and the lease at no penalty.  We wish you the best of luck on your endeavors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want out of the NON Cancellable Lease that I signed based on this Companies Lies. I am not getting the 1.8% rates I was promised and I have my Statements and Lease payments to prove this and I was told if they could not get the rates where they were supposed to be they would terminate the lease agreement. They also Neglected to tell you American Express was not included in their calculations . I also called for more rolls for machine and have not received those either.  I will be very Happy to never do business with this company ever again. 
Regards,
[redacted]

Case # [redacted]This complaint is absolutely false.  Notes on the account:This business was leased a brand new state-of-the-art POS system that cost Accredited $6,500 to purchase.  He leased this POS for $129/48 months.  That bringshis total cost...

for the POS $6,192, and brings Accredited to a $308 loss.  This is a loss that we were willing to take in order to gain his business.  He has very cheap and weak signaled wireless Internet routers in his place of business and was having trouble keeping the mobile minis from maintaining a connection.  We advised him that he needs to upgrade his router and he’ll be fine.  His proposed resolution instead, was to have us reprogram his old pos and not use the new POS.  We spend 3 weeks setting up the new POS and getting the necessary paperwork completed with the tech support team that manages that POS.  Once the reprogram was ready we called Kit to schedule the change over on his old POS and he avoided our calls.  We called his cell phone and his business phone and left messages on August 4th, August 6th, August 10th, August 13th, and finally on the 13th he answered and told our customer service agent that he is not interested and hung up.  We then tried to take procession of the POS that he was leasing and he would not return it.  Finally on Sept 25th we got Kit on the phone and he said if we want our equipment we’ll have to come and get it, and threatened to do bodily harm to our local sales agent if he showed up.  Resolution:Mail back the equipment, upon receipt and inspection, we’ll gladly cancel your contract with Accredited at no penalty to you, we’ll take you out of collections, and zero out your balance owed to us.  We are sorry that you wouldn’t let us help you, and we hope your current POS is everything that you were looking for.

Case # [redacted]This file was set up as a retail account with a wireless terminal because the merchant sold his product at the swap meet every week.  There are no phone/internet lines or power cords so a wireless terminal was the best option.  The merchant was very happy with his...

setup for the first 3 months until the swap meet finally kicked him out for reasons unknown to Accredited.   At that point, the merchant did not want the wireless terminal, but that’s not how leases work, they are non cancellable.  He was approved to sell those products as a retail account, so once he became a fully MOTO account the Interchange shut him down as well.  Had we known in advance that he was going to get kicked out of the swap meet we would have offered a different solution during the initial meeting.  We also provided a shopping cart for his website.  Our records show that he used both the wireless terminal and the shopping cart during his first few months with Accredited.  The accusation that he was swindled and scammed is a false accusation in an attempt to get out of a contract.   Accredited completely denies these allegations.  Resolution:We understand that getting kicked out of the swap meet was probably bad for business, and has added additional stress to this merchant’s life.  We have cancelled our contract with this merchant with no penalty and will not seek legal action for the money owed.  His current balance with Accredited is $0.  We wish him luck on his endeavors; hopefully his next retail shop is not shut down.

We were interested in working with Accredited Interchange after hearing their wonderful pitch on how they could save us money on credit card processing. Since then we've received no equipment to make it possible to process credit cards with them, They don't answer the phone, and at this point I don't think they're even a real company. They've taken $800 out of my bank account so far and are now trying to collect $2000 for a cancellation fee when they never even let me have the opportunity to do business with them.

I tried to be fair with this company but they have done nothing but screw me out of money and waist my time.

Please beware of this company.

[redacted],   On behalf of the entire management team here at Accredited we are sincerely sorry for your experience.  Complaints like yours are not taken lightly, and we will remedy this problem right away in order to isolate this incident.    I do see in your file that there were...

errors on your account that have been fixed, and your new fees would reflect the 50% reduction in costs that your sales agent went over with you.  Mistakes like this do not happen often, but they do happen.  Unfortunately, you are unwilling to continue processing to see these benefits.   We understand the value of first impressions, and we understand why you refuse to continue processing with us, even with the low rates.    Your desired settlement has been accepted by Accredited, and your account has been shut down with no penalty to you.  We have record of our sales agent attempting to return your terminal twice, however, you were not there either time.  We will have the terminal brought back to the corporate office so that we can mail it to you.

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Description: Credit Card - Merchant Services

Address: 750 B St #2850, San Diego, California, United States, 92101

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