Ace America's Cash Express

Hello, I'm sorry to hear you had an issue with a charge to your bank account for But, I have looked into this case for you and read the terms explicitly stated in the contract to which you have signed and unfortunately we are unable to refund you this money The charge was due to equipment that was not returned Though the flyer states free equipment, the equipment does not belong to the merchant The equipment is given with no cost at the time of signing up to be used while processing credit cards with our company Once the account becomes closed it is your responsibility to return the equipment.it is stated in the terms of the contract as such on page 4, "Client authorizes FDMS and Bank and their affiliates to debit Client’s designated bank account via Automated Clearing House (ACH) for costs associated with equipment hard ware, software and shipping."Unfortunately, since the equipment was not returned, we cannot refund you the $455.55.Please let me know if there are any further questions

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We asked if they wanted their machine back in July since we weren't using them or it anymore They said: " [redacted] " They have been charging us a fee every month since We just got a letter from a Collections agency charging us $on top of the $monthly non-use fee for keeping them out of our bank account (cancelled check fee, they call it).They need to stop charging us and cancel the collections notice.Bad, bad business and please feel free to make public In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached a copy of bank statement and merchant statement which shows a debit entry of $Also I have email and text message conversation to prove that company's representative Jimmy confessed of charging $and promising returning it but haven't credited yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The document I am veiwing is only the person I spoke to on the phone Not, the gentelmen who came to the business and talk to me about the rates.The [redacted] sent a representative from your company to speak with meAnd as I explained several times to Bill G [redacted] ,and B [redacted] .You keep passing the buck, you need to communicate with the persons I have spoken to several times and get ALL the informationYou are welcome to callme to resolve this problemThey have my phone numberbut, I will give it to you once again ###-###-####But, until we speak and this is resolved I will NOT accept this as a solution to the COMPLAINT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, After reviewing your complaint and digging in further as to what may have happened with your merchant account, I found that after a lot of back and forth with Briana, it resulted in her notifying you that if you did decide to cancel there would be a large termination fee assessed to your account She did advise you of the terms contrary to what was promised to your by your agent at the time The termination fee by contract was actually supposed to be much larger, but was capped as a courtesy to you But, after further research we do see that you did sign a second merchant agreement with us because the first one was thought to be done and executed not in the best representation The agreement does show that there is an early termination fee for early cancellation Our agreements are fully enforced unless the actual agreement states otherwise Please provide any response or further proof as to your case if you think it may help Conclusively, we will not be able to do any kind of refund at this time

Hi I'm sorry you are experiencing some difficulty with your merchant account But after reviewing your account, and also speaking to your sales representative who has been in touch with you, we are unable to issue you the credit No credit is due to your account for any reasons noted on your account But, as a one time courtesy we would like to offer you a credit of $ Please accept this on behalf of Merchant Industry for being a loyal customer.Regards,Merchant Industry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]We did not agree to any rate changes or extension of contractI have the emails from Aurora stating the papers needed to be signed and sent back to her even though there was no contract involvedI replied that we were not going to continue business with themplease see attachments provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This merchant sent in a cancellation letter after he stopped processing and changed to another company Retention made a call upon receipt of the letter and advised merchant of the ETF as well as the closeness of the end of his contractual obligation, merchant denied having an etf and said he was not going to process with us anymoreWhen he was charged, he called in to customer support and became aggressive on the phone to two of the staff, then he asked the manager to intervene Though the manager was unable to speak because the merchant refused to hear anything but what he believed to be true After almost minutes of trying to reason with this merchant, the manager told him he would no longer be able to argue and to have a nice day but the etf was justified and was clearly stated in the ETF paragraph of the agreement, RIGHT ABOVE ONE OF HIS SIGNATURES on the agreement pagesIn summary, every attempt was made to retain the merchant, as well as offering him to remain a customer until end of the agreement which was approximately more months He refused and incurred the early termination fee as a result, which was calculated as per the details in the ETF paragraph in the agreement.After reviewing his pricing, I have concluded that there were no pricing increases, but rather there were some fees that were decreased Unfortunately no refund can be issued to this merchant

Merchant had two accounts with us. One was closed in 2014 and the second one (which is what this is in reference to) is being closed due to [redacted] Rejects. There is no record of them calling in to cancel or letter of cancellation on file. They’ve been inactive since 7/**.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear ***,I've been sick for a few daysSorry for the delay.I talked to their customer service, AnthonyHe agreed that since I did cancel the service, they would refund me for what First Data charged meBut I have not received a refund yet.I also agreed to send them back the Credit Card processing machine, even though our verbal agreement was differentThey said that the sale person that signed me up was fired.On Monday I will send the equipment back.Please adviseRegards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ,I have investigated your claim thoroughly and have found your claims to be false Our company never received any form of a cancellation notice from you ever Our monthly fees that you were being charged are valid It is your responsibility to follow up if ever a cancellation request was made It is reasonable to say that you continued receiving monthly statements and debits from us after your claim of cancelling in writing, so therefore you could have followed up to find out why it was never doneTherefore we will not be able to offer you any refunds.Our sales representative you had spoken to, [redacted] had offered you a $credit in good faith if you decided to continue processing credit cards through our company I was informed that you had declined that offer.Also as far as equipment is concerned, once we receive equipment back, we will issue your a refund back for $695.Thank you,Merchant Industry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because WELL I ALSO THINK YOUR COMPANY SHOULD ABIDE BY THE CONTRACT AS WELLWhen you didn't tell the truth about the rate I believe that I had every rightto NILL and VOID the contract...Your rate were lies and your promises made by your sales repwere also untrueI don't believe the contract should be withheldwhen it wasn't upheld by your company I will not be paying the $said to be dueAnd I was also reading in the contract were the fee is $So as you can see you are WRONG all theway around...Look into that!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have resolved the issue with the merchant, and have issued a refund. Thank you.

Thanks You are being removed from our collections portal regarding the early termination fee As far as everything else, Briana will reach out to you

Yes our policy is such that if a merchant returns equipment after cancelling, there will be no charge to them. But, unfortunately your account has been closed for some time now, and we would be unable to accept it at this point

All problems relating to Mr***'s HVAC have been resolved and we have worked out a desired settlementAt this time, we feel the matter is closed. Please feel free to call me should you have any questions. Sincerely, Monticello Asset Management Incas Agents for Pecan Ridge
Apartments

The amount in question should not have been charged. In researching the account at corporate level, we determined the ETF as well as the equipment charge should not be billed as long as the merchant returned the equipment to the account managerOnce the equipment has been checked in to the system a credit will be issued to the customer with our apologies for any inconvenience this may have caused himI hope this successfully resolves this matterThank you

Sorry about the confusion, but after doing research, I don't see a debit to your account for $was ever done I see notes stating that your contract had termination feecan you provide me with a copy of where you were debited?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The document I am veiwing is only the person I spoke to on the phone Not, the gentelmen who came to the business and talk to me about the rates.The *** *** *** *** sent a representative from your company to speak with meAnd as I explained several times to Bill G***,and B***.You keep passing the buck, you need to communicate with the persons I have spoken to several times and get ALL the informationYou are welcome to callme to resolve this problemThey have my phone numberbut, I will give it to you once again ###-###-####But, until we speak and this is resolved I will NOT accept this as a solution to the COMPLAINT..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***