Ace America's Cash Express

*** ***, sorry to hear about your trouble with your contractSince there is a lot of information in the complaint, I am asking that you provide me any written communications you have which you feel are important, copy of your application, your cancellation request, and anything else you may have
to support your claims.Once you get these to me, I will be able to review your claim, and come up with a solution.Thank you.-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for looking into this matterI am at a disadvantage because I had trusted this companyI've rarely ever had such problems with anyone I have done business withWhen I switched credit card processing companies I notified them via phone and via U.SmailI didn't record my phone call, nor did I send the letter registered or with delivery confirmationWhen they look at my processing, they can see that all of my transactions went to zero prior to my sending the letterI've only asked for a refund for subsequent month's processing fees. It's real easy, and quite convenient for them to simply say they never received any notificationI have to wonder if they noticed the letter was simply mailed with no evidence of delivery and decided to take this tacticWhen I research Merchant Industry on-line I find many complaints of businesses making the same claims as me with regards to trouble cancelling their account and the business continuing to deduct feesI also see many complaints on your website with similar allegationsWhen many businesses are all complaining about the same practices of a company that tells a story in itself. The only backup I have to my story is their pattern of behaviour with others, as documented in multiple instances on your own site, and the fact that all of my transactions ceased at the time I sent them a letter that they claim they never received. Regards, *** *** ** ***, *** *** ** *** *** * *** * *** *** ***
* *** *** *** *** ** ***
*** *** *** ***
*** *** ***
Sincerely,
*** ***

Hello, I'm sorry to hear you had an issue with a charge to your bank account for But, I have looked into this case for you and read the terms explicitly stated in the contract to which you have signed and unfortunately we are unable to refund you this money The charge was due to
equipment that was not returned Though the flyer states free equipment, the equipment does not belong to the merchant The equipment is given with no cost at the time of signing up to be used while processing credit cards with our company Once the account becomes closed it is your responsibility to return the equipment.it is stated in the terms of the contract as such on page 4, "Client authorizes FDMS and Bank and their affiliates to debit Client’s designated bank account via Automated Clearing House (ACH) for costs associated with equipment hard ware, software and shipping."Unfortunately, since the equipment was not returned, we cannot refund you the $455.55.Please let me know if there are any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because WELL I ALSO THINK YOUR COMPANY SHOULD ABIDE BY THE CONTRACT AS WELLWhen you didn't tell the truth about the rate I believe that I had every rightto NILL and VOID the contract...Your rate were lies and your promises made by your sales repwere also untrueI don't believe the contract should be withheldwhen it wasn't upheld by your company I will not be paying the $said to be dueAnd I was also reading in the contract were the fee is $So as you can see you are WRONG all theway around...Look into that!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sorry to hear that there has been some trouble with your accountAfter doing a review, it seems the charge was for early termination fee and not for equipment Though it looks like you still have equipment in your possession that has not been returned yet Specifically, two *** terminals and one pinpad I spoke to ***, who says she has spoken to you several times about this Let me know if I could be of further assistance

Thank you Sir Please let me know if there is anything further I can assist you with Have a good day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIf I do not receive the check as promised I will call to reopen this caseThank you for your assistance in this matter
Sincerely,
*** ***

This merchant sent in a cancellation letter after he stopped processing and changed to another company. Retention made a call upon receipt of the letter and advised merchant of the ETF as well as the closeness of the end of his contractual obligation, merchant denied
having an etf and said he was not going to process with us anymoreWhen he was charged, he called in to customer support and became aggressive on the phone to two of the staff, then he asked the manager to intervene Though the manager was unable to speak because the merchant refused to hear anything but what he believed to be true. After almost minutes of trying to reason with this merchant, the manager told him he would no longer be able to argue and to have a nice day but the etf was justified and was clearly stated in the ETF paragraph of the agreement, RIGHT ABOVE ONE OF HIS SIGNATURES on the agreement pagesIn summary, every attempt was made to retain the merchant, as well as offering him to remain a customer until end of the agreement which was approximately more months. He refused and incurred the early termination fee as a result, which was calculated as per the details in the ETF paragraph in the agreement.After reviewing his pricing, I have concluded that there were no pricing increases, but rather there were some fees that were decreased Unfortunately no refund can be issued to this merchant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In all my conversations with Merchant Industry I was never told about returning the equipment. If I understand this correctly, if I return the equipment I will get the $refunded to me. Is that correct? I would be glad to return the equipment if I am given the information to do so.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all , the only thing this company is great in is not being truthful and running a dishonest businessthere was no offer what's so ever for me to remain a customer for the final two months to get my refund which is of a year contract which I never agreed toThey clearly advertise with they're salespeople and on their website that there are no commitments.no termination fee lowest rates free equipment all this advertisingI would like to see that original contract with my original signatures with the original ink, if you do have it then it is fraudulentBecause I made sure I did not consent any termination fee nor any commitment with your sales rep Diana.I am not satisfied with this response they have had my business for months and they have the audacity to charge me *** for a termination fee after all that money they made off my businessIn addition they were clearly overcharging me from what we agreed on and that's why I changed the company due to your increase which give me the right anyway if I had a contract because your company violated it by over charging me with fraudulent charges I want a full refund 3905.00!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern,I would like to give additional information as you requested:- My full name:*** ***- In the file I attached with this email, you will see our business' name: ESCO DRUG CO INC, and my name as the President.Feel free to contact me back if you need further informationWe are
looking forward to hearing from you soon.Regards,Danny

We are refunding your account for fees charged to your account fro December, January and February We do see however that there is outstanding equipment in your possession which needs to be paid for I currently show a swiper and terminal in your possession which costs $and $respectively Please either pay us the money owed or return the equipment with your own mailing service, otherwise you may be placed in collections for unreturned equipmentThe equipment must be in good working condition, with no physical damage to it You are currently in collections for fees unpaid to First Data which will be removed within weeks

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We asked if they wanted their machine back in July since we weren't using them or it anymore. They said: "** *** ** *** *** *** ***" They have been charging us a fee every month since. We just got a letter from a Collections agency charging us $on top of the $monthly non-use fee for keeping them out of our bank account (cancelled check fee, they call it).They need to stop charging us and cancel the collections notice.Bad, bad business and please feel free to make public
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am sorry you have had trouble with our company, but we have worked out a solution to refund you We hope that all your issues have been resolved Thank you for your input

Hi I have confirmed with the sales person that the money was ach'd to your bank account Please double check you received the $ Thank you

Refund will be submitted this week The refund takes hours to hit your account from the time it is submitted Thanks

GLASS SUPPLY HOUSE, INC *** Merchant called back on October and complained about her ratesCustomer Services Representative informed merchant that a request would be submitted for a rate review. Merchant’s rates were loweredMerchant emailed a proposal from another
provider and we responded to merchant letting her know that we will match the same rates and emailed the merchant the proper documentation to sign for us to proceed with the new rates and match the proposal she received from another provider. Merchant called and requested account to be closed stating that equipment was on its way.As result, and as per merchant application account was close and an early termination fee of $was applied

Hi I'm sorry you are experiencing some difficulty with your merchant account But after reviewing your account, and also speaking to your sales representative who has been in touch with you, we are unable to issue you the credit No credit is due to your account for any reasons noted on
your account But, as a one time courtesy we would like to offer you a credit of $ Please accept this on behalf of Merchant Industry for being a loyal customer.Regards,Merchant Industry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response is not unexpectedOf course they'll say they didn't receive any notification, it's in their best interest to say thatJust like the many other complaints I've read aboutThe fact remains, I mailed a notice of cancellation as per the agreementI made numerous calls to my *** *** that all went unresponded to alsoEven as recent as this month my *** *** told me to hang on to my terminal when he was here rather than pick it upThen suddenly they deduct $from my bank account and say they won't return that till I ship back the equipmentWhen I called my *** *** his exact words were "They weren't supposed to do that!" So, if even in the words of my *** ***, who is ** ** *** *** *** for Merchant industry, they are doing things they are not supposed to be doingThe fact remains, Merchant Industry does a lot of things they shouldn't be doing when it comes to charging feesI had contacted the Revdex.com in hopes of arbitration or a resolution to this matter in hopes of avoiding litigationAll I've heard back is exactly what the company said when I contacted them myself
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
Dear ***,I've been sick for a few daysSorry for the delay.I talked to their customer service, AnthonyHe agreed that since I did cancel the service, they would refund me for what First Data charged meBut I have not received a refund yet.I also agreed to send them back the Credit Card processing machine, even though our verbal agreement was differentThey said that the sale person that signed me up was fired.On Monday I will send the equipment back.Please advise. Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***