Ace America's Cash Express

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached a copy of bank statement and merchant statement which shows a debit entry of $Also I have email and text message conversation to prove that company's representative Jimmy confessed of charging $and promising returning it but haven't credited yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The resident was contacted and a satisfactory resolution was reached

We have resolved the issue with the merchant, and have issued a refund Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Based on an agreement with Bill and Anthony from Merchant Industry, we will ship back to them some devices (terminals and pinpads) that we had before and they will issue us a check with the amount they charged us beforeI informed them that the devices' serial numbers may not match with their system because Peter M*** came one time and replaced some devices. Overall, we appreciate their resolution and understand the whole issue started with miscommunication
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 1/*/2016, I submitted, email memo and contract from MSW, and cancellation letter with fax confirmation Today, I'm sending collection notice from Transworld Systems, Incwho states my account was turned over to them from MSW (knows as First Data Merchant Services) for early termination fees? MSW is also trying to collect from me? My contract was month-to-month and the contract I submitted last week shows $early termination feeSeptember statement listing terminal maintenance fee of $not in contract, increased statement fee $($in contract), October statement where they started adding $annual fee which my agent waived because it was not in contract and I was advised my fees would not increase It also shows discrepancies in interchange rate/cost per transaction and subtotalsMy contract also states no minimum monthly fee, which they began assessing Again, I request my account MSW show zero balance owed for *** *** ***. and show our account closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]We did not agree to any rate changes or extension of contractI have the emails from Aurora stating the papers needed to be signed and sent back to her even though there was no contract involvedI replied that we were not going to continue business with themplease see attachments provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ms*** *** moved into apartment on 11-11-The incident where Ms*** statesshe was robbed at gunpoint did not occur at this communityAlso, there were no reported records of drugdeals with dirty needles and homeless people digging through the trash cans foundThe incident
whichinvolved a shooting at Pecan Ridge on 7-24-was domestic in nature and not a random act of crime.Ms*** Is lease expired on 9/30/Ms*** had an opportunity to not renew and move outat that timeMs*** chose to renew for another six-monht year term which became effective0//and expires 04/30/(see attached front page of the renewed lease contract) Had Ms.*** felt her life was in danger, it is unlikely she would have renewed.Ms*** did notify the office of a pit bull living at our communityPit bulls are normally a restrictedanimalHowever, this animal is a service animal and is therefore protected under the "Fair Housing Act."There were no reports of loud dogs or barking dogs report by Ms*** in her file.Review of the moinventory that Ms*** competed at move-in, (see attached), does not reflectthe apartment being dirty when she moved in.Review of the work orders listed for her apartment during her occupancy further reveals no work orders being turned in for an inoperable toilet(see attached workorders)Upon move out, pictures were taken of Ms*** s apartment(see attached) There was one large bag of trash found left in her apartment that she was charged for the removal of.Ms*** stated she had not received a copy of her leaseAttached is an AcknowledgmentAddendum signed by Ms*** stating she had received a copy of her lease contract and alladdendums at move inPecan Ridge Apartments uses T AA Lease Contracts and formsThere is no buyoutclause on any of the Lease ContractsMs*** was charged initially for the lease term she wasresponsible forWhen a new resident moved into the unit, a revised moved out statement was sent toreflect the rent due until the new resident moved in(see attached statement).As a result of our investigation, the balance of $is correct and is still due by Ms* ***Oncepayment of this balance is received by the collection agency, a $balance will be reflected on her credit report.Sincerely,MONTICELLO ASSET MANAGEMENT, INC.*** ***Regional Property Supervisor*** *** *** *** ***
*** *** ***
*** ***

*** ** ***,I have investigated your claim thoroughly and have found your claims to be false Our company never received any form of a cancellation notice from you ever Our monthly fees that you were being charged are valid It is your responsibility to follow up if ever a
cancellation request was made It is reasonable to say that you continued receiving monthly statements and debits from us after your claim of cancelling in writing, so therefore you could have followed up to find out why it was never doneTherefore we will not be able to offer you any refunds.Our sales representative you had spoken to, *** had offered you a $credit in good faith if you decided to continue processing credit cards through our company I was informed that you had declined that offer.Also as far as equipment is concerned, once we receive equipment back, we will issue your a refund back for $695.Thank you,Merchant Industry

Revdex.com:
I was contact by phone by the business in reference to complaint ID ***, and have accepted the resolution they offered me at that time. The matter has been resolved
Sincerely,
*** ***

We are sorry for any inconvenience you were caused I believe there was so miscommunication on our part Our first priority is always to give a good customer experience so therefore for your troubles we will be refunding you $back Unfortunately since the bank is blocked to us, we would need to send you a check We will be processing this asap

Unfortunately I have explained to you already, but you still continue to threaten us with legal action All terms for our contract are all simply and clearly stated there is nothing that is hidden Our merchant services contracts come with an early termination fee, as do many other merchant service companies and this is done with good reason, because of costs of service and equipment involved with each account, when a merchant leaves our company there is a loss due to several factors and therefore our company has a clause for merchants that decide to terminate early At this point I am able to offer you a refund of $ if you accept I can issue the refund and we can close this case.please let me know how you would like to proceed.Thank you

I'm sorry to hear about your experience with Merchant Industry being unpleasant I will be reviewing this complaint and providing a formal response soon Thank you for your patience

Hi I would like to be able to help you but I would need a little bit more information I have attached a copy of the application you signed with the termination fee printed on there And it looks like Dianna was your sales rep, who is still with the company I can have her call you
if you like

To Whom It May Concern,After reviewing your concerns, we researched your account thoroughly and came up with the following conclusions and solutions.May, June, July, August, September was propoerly charged. Then October and November we undercharged $45. Then December and January we
undercharged $but also billed $separately. From that point on we never billed for wireless again but we charged a flat $for wireless service fee for terminals times $25.Then First Data did not send a bill in Auugust so they double billed in September although you were only supposed to be charged for always.Merchant had terminals.The calculation was done adding the missing fees all the months and then removing the flat charges for the terminals because you only had 4.There were two refunds already done to your account prior for overcharges.After all my calculations, there is a refund owed of $to correct all of the billing and refund for what we charged after the account was closed in June but the billing for mobile didn’t stop.The account has been closed already. No other billing should occur. Please let me know what you think so that I may issue you a credit to your bank

Ms*** *** applied for an apartment with Pecan Ridge Apartments on 12-28-At that time she left a $application fee and a $deposit(Please see attached Contemplated Lease Contract Information sheet with Ms***s signature validating the receipt of this amount)Ms***
moved into the apartment on 01-05-(Please see attached Apartment Lease Contract, Paragraph 4, indicating the deposit amount)Ms*** signed this Legal Apartment Lease Contract also validating the amount of the depositA sophisticated software is used to record all transactionsThe software company is industry specific and highly respectedThe software is used along with several other checks and balancesThe accounting procedures used are based on OCBOA, and is not sub-standardWe find no record of any other deposit amount being given to Pecan Ridge ApartmentsThe property would be happy to review any documentation Ms*** has that will provide any verifiable proof of paying any other deposit amountMs*** has moved out of her apartment home on 06-06-There have been no reports of pest control issues in the apartment from the current residentsA look in Ms***s file did not reflect any written request for any ADA accommodationsA search of work orders entered for apartment indicates that a service request was submitted on 06/for a stopped up toiletThis work order #***-was completed the same day(Please see attached Service request #***-*)There is no record of any work order being turned into the office in writing from Ms*** as required by the Apartment Lease Contract, paragraph The other comments made In the "Customer's Statement of the Problem" reflects opinions but not factual problems that can be validated or resolved without further informationAt this time, Pecan Ridge Apartments feels it has done everything it can do with the information provided to come to an amiable solutionShould additional information be provide, we would be happy to investigatePlease feel free to call me should you have any questions

Complaint: ***
I am rejecting this response because: if there is no complaints in my file why would I have emails from *** about how she took care of the dog issues Also I contacted the corporate office times and received zero responses from them I guess there probably wasn't a murder at the property either although it was front page news And I reported the homeless man digging in the trash in person I was MADE to sign a lease but was NEVER given a copy I'm pretty sure they never give you a copy as soon as you sign it so they should still actually have a copy of the lease I should of received I sent numerous emails about the loud partying and the drugs but not one time did I get a response from the corporate office and the reason I went to corporate is because *** didn't care what she moved in Why would I complain now? I lived there years with no problems at all was always early on my rent was very quiet up until *** took over and that is when all the problems started I did report to them when I was robbed because I had complained about having to walk buildings away from my apartment because of all the vehicles parked there that didn't live thereI complained about parking garage multiple times and nothing was done once again I'll pay what they claim I oweTaking out trash was a lie because nothing was left there.
But to say that I never complained is a bold faced lie I even had my living room flooded from a water heater busting along with my furniture being ruined because after calling for days because I didn't have hot water it busted and flooded my living room and kitchenThey document how many times you complain or how many service calls so they can use that to not renew your leaseLike I said why would I complain now when in years I never had a problem and always paid early or on time not once was I ever late
Regards,
*** ***

Merchant had two accounts with usOne was closed in and the second one (which is what this is in reference to) is being closed due to *** RejectsThere is no record of them calling in to cancel or letter of cancellation on fileThey’ve been inactive since 7/**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
250??? Is that a joke??? Your company debits 4,and you have the audacity to offer me no thank youIn addition I returned all equipment and I still don't know how you calculated 4,as the etf although I did not have an etf clauseI also asked for the original signature of the contract and still haven't seen anythingThis company has scam written all over it all my friends stores have the same situation with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, After reviewing your complaint and digging in further as to what may have happened
with your merchant account, I found that after a lot of back and forth with Briana, it resulted in her notifying you that if you did decide to cancel there would be a large termination fee assessed to your account. She did advise you of the terms contrary to what was promised to your by your agent at the time The termination fee by contract was actually supposed to be much larger, but was capped as a courtesy to you But, after further research we do see that you did sign a second merchant agreement with us because the first one was thought to be done and executed not in the best representation. The agreement does show that there is an early termination fee for early cancellation. Our agreements are fully enforced unless the actual agreement states otherwise. Please provide any response or further proof as to your case if you think it may help. Conclusively, we will not be able to do any kind of refund at this time

** ***, I am sorry you have not received your refund as of yet We are working to remedy this situation immediately Thank you for your patience