Ace Construction

Have Mr [redacted] set an appointment with Arlington Toyota Collision Center and we will be happy to repair his vehicleIn addition we will provide him with a rental vehicle at no charge to him, Please let me know the appointment so I can follow up with the collision center Rick Doran

I have rented from Dollar for several years now and the last three times I rented I put in the time I was going to need the vehicle (usually minutes prior) so I can be sure there is a vehicle available and the last three times I had to wait over minutes for a vehicle and when I went to the front desk to see if I could upgrade as I was in a hurry for a business trip I was met with a very unprofessional and very rude person behind the desk telling me that the other vehicles were waiting for the renters and they could not help me I would just have to wait I responded to that with why do I have to wait the last three times and the renters of a vehicle that is not even here not have to I didnt understand and the response of the representative was your just going to have to wait because there is nothing I can do to help you, then she turned and walked away rolling her eyes When sending an email to the corporate offices I was met with we are sorry for what happened and we try to do the very best for our customers and so therefore we will be sending out a gift card for your next rental I was blown away three times this has happened and they want to pacify me with a gift card I went in last week with a co-worker as she had a rental and she had to wait minutes and the same thing again rude and very unprofessional people at the desk Just does not seem right when you have a time to pick up the vehicle and you are there they should have the vehicles there for you, you should not have to wait for over minutes to get a rental And then get met with unprofessional people to boot The first and second time I was just thinking it was a fluke but its happened to me personally times and now my co-worker times Just doesnt seem like they really care But on the bright side the people outside were very friendly and kept apologizing for everything But they couldnt do anything about it

Ref case no [redacted] ; [redacted] ***; Castle Credit Account No [redacted] On 03/31/2017, we received a Revdex.com complaint from [redacted] regarding NSF charges and payment activity associated with her accountWe investigated the account (see details below) and concluded that the NSF fee was charged in accordance with our policyHowever, we were disappointed to hear that Ms [redacted] had a negative customer service experience with usSince this misunderstanding happened on Ms***’s first payment with us, we waived both the $NSF fee and the $late charge feeOur hope is that this will satisfy Ms***’s inquiry [redacted] and [redacted] established an account with us on 01/24/to enable the purchase of a water filtration system from [redacted] Refined Water (“IRW”) [redacted] is an independent business that uses many different lenders for customer financing [redacted] is not contractually obligated to finance any of its business through Castle CreditIn this case, [redacted] accepted Castle Credit’s offer to purchase the finance contract for the water filtration system and assigned the contract to Castle CreditThe first due date on Mrand Mrs***’s account was 02/15/On 03/01/2017, we have not yet received a payment so one of our agents called Mr [redacted] regarding the past due February paymentMr [redacted] stated that Ms [redacted] had previously mailed the February paymentWe suggested that his wife call us with the payment information for reviewMr [redacted] then called us back and made a payment over the phone to cover the February payment and late feeThe second payment on this account was due on 03/15/A payment was received on 03/07/via check for $On 03/09/the payment was returned due to non-sufficient funds, incurring a $NSF feeWe process our mail daily, but mail delays are always possible, and we are sorry to hear that Ms [redacted] had a negative customer service experience with our company as a resultThe department manager reached out to Ms [redacted] after this complaint was submitted to better understand what happened so we can address it appropriately with our agentsMeanwhile, we reviewed this case with the agents who were involved and waived $in fees on Ms***’s accountWe look forward to hearing from Mrand Ms [redacted] in the future

I apologize in the delay to respond to the complaintWe have contacted the customer to solve the problem on the misunderstandingWe will cover the concern on a one time goodwill repair and explain the coverage of the certified wrap around warranty[redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ 5/27/ I am responding to case no# XXXXXXXX, [redacted] - Our Account noXXXXXX The six months same as cash promotion is clearly stated on [redacted] contractWe post interest monthly so that our customers are aware of the exact dollar amount of interest added should they not pay the account off within the allotted time frame A check for the final payment was received on 5/11/We adjusted the interest and closed the account after the final payment cleared the bankIn this interim period [redacted] received a statement showing that interest had been addedPlease know that this account has been paid in full and all interest was reversedWe apologize for any misunderstanding and appreciate MsMc Manus for her dedication to her loan obligation It is our hope that this response will resolve this complaint As always, please contact me directly with any additional questions or concerns Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

On 3/14/we received [redacted] 's credit application for financing considerationWe ran one credit report and declined the offer to finance the salePlease know that her dealer may have submitted her application to several lendersHowever, in researching this claim I did notice several inquires from the same company (Credco)Ironically, Credco ran a credit report on the same day we ran our credit reportPlease know we have no affiliation with Credco nor would we have any need to run more than one credit reportPlease instruct Ms [redacted] to research these inquires through the credit bureauWe appreciate Ms [redacted] 's dedication to improving her credit and we are glad to help steer her in the right directionWe look forward to receiving a complaint resolved notification from Ms [redacted] As always, please contact me directly with any questions or concernsSincerely,Dave [redacted] Account Resolution SpecialistCastle Credit Corporation Dave [redacted] Account Resolution Specialist

When I picked up my vehicle at your LaGuardia Airport (New York) location I spoke with an agent (woman)I told her I might drive the rental back to Florida if hurricane Hermine causes my hotel to evacuateMy hotel was evacuated because the hotel is on the beach in Montauk, NYI dropped my car off in Florida and now I am being charged a ridiculous amount of moneyIf the agent wasn't flirting with the other agent and was paying attention all of this could of been avoided and I could of worked something outThe other agent on this day of August 31st at around 12:pm began to hit on my girlfriendHe said to me and I quote " do you want a bottle of water because I am part of the man hating club" that is slang for your girlfriend is hotUnprofessional, distasteful and disrespectful towards women, me and your companyI want to file a complaint against this agent who I cannot get in touch with because customers cannot speak to agents at the rental locations also, the car was dirtyIt was not washedCustomers pay all this money to rent a car, I shouldn't have to go back to the agent and tell them the car is dirty it should be clean and ready to goI also have an issue with your "special"Thrifty states " compact car or larger, we pick the car"you're mis-leading your customers into thinking they hope for a better vehicleIts the old bait and switch, you lure me in, thinking I have the possibility for a larger car but its going to be a compact, but then you tell me I can upgrade at a discountSuch a scam

Arlington Toyota contacted Ms [redacted] and resolved the problem with the financing

Thrifty charged my personal bank account $for a $rentalThey were rude and refused to correct their mistake until I brought the car back at the end of the rentalWhen I contacted customer service to explain what had happened, I was told they would also credit my account back for the $rentalThat did not happenWhen I called to inquire why it hadn't been credited, they were once again rude and told me I would NOT be getting a creditThe customer service was horrible from start to finish and no one cared that my personal checking account was charged $without my permission and the money was unavailable to me for days

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Good Afternoon ***,The reason I am expecting a refund is because I was lied to about the fuel injector being broken as well as the knock sensor being broken.I originally took my truck into rpm for diagnosis which they let me know my truck fuel injector wasn't working properly and that it should be covered under warranty which is the reason I took it to your locationOnce I got there I asked [redacted] if they could do a full diagnostic of what was wrong with my vehicle which he let me know the fee would disapere if I got it fixedI left him my rpm paper work becuas I figured that would help him diagnose the vehicle, apparently this was a mistake since it seems no diagnostic was ever doneWhat I think is really funny is that I have different stories know on how my fuel injector cable was broken, [redacted] told me the mechanic broke it and now you are telling me the mechanic found it brokeI would assume in a diagnostic you would find the cable broke It's seems like everytime I call over there I get a different story from your service team, I do suggest that when they lie to the next customer they all get on the same page to reduce the amount of confusion.And I still expect a refundRegards, [redacted]

Complaint: [redacted] The deductible is $Regards, [redacted]

Tell us why hereI am responding to case no [redacted] , [redacted] & [redacted] RE: Our Previous Account No *** The above referenced account was established to enable the [redacted] 's to purchase a water filtration system from [redacted] Water Works of Indianapolis, IN (“ [redacted] Water”) [redacted] Water is an independent business that uses many different lenders for their customer financing [redacted] Water is not contractually obligated to finance any of its business through Castle CreditIn this case, [redacted] Water, accepted Castle Credit's offer to purchase the finance contract for the water treatment system purchase The contract was signed on 09/08/and the buyers right to cancel expired on 09/12/On 09/16/05, (four days after the buyer's right to cancel had expired) we called to verify the terms and conditions of the loanThis verification call is a required step taken before opening an accountDuring this Ms [redacted] stated that she wanted to cancel the saleTherefore, we contacted [redacted] Water Works and informed them that we would not be financing the sale On 09/23/05, Ms [redacted] stated that they had changed their mind and wanted to keep the water systemShe stated that she and Mr [redacted] decided that they could afford the monthly paymentWe then proceeded to verify the terms and conditions of the saleThis second verification call was placed days after the buyers right to cancel had expiredBased on this verification call and with the [redacted] 's approval we established the loan and paid [redacted] Water in full for the purchaseUnder the terms of the finance contract, the first monthly payment of $was established for 12/08/Between that date and 09/24/09, we received a total of paymentsDuring this time frame monthly payment of $were dueout of the payments received were for far less than scheduled monthly payment of $The last payment of $was received on 09/24/Since then we have exhausted every attempt to collect this debtOur phone messages and billing statements have been ignoredOn 10/12/we sold the debt to [redacted] CorpOn 10/2/16, we received a call from Mr [redacted] This was the first time we have spoken to this customer since 9/12/when Ms [redacted] called requesting we remove the unit and cancel the loanWe advised Mr [redacted] to call [redacted] and provided him with their contact informationCastle Credit is no longer the holder of this the [redacted] ' contract In closing, it is our hope that Mr & Ms [redacted] contact [redacted] Corp at [redacted] so that they may help resolve their account balance Please feel free to contact me directly with any additional questions or concernsSincerely, [redacted] Account Resolution Specialist

A few weeks ago I went on Dollar's website to reserve a rental car using my corporate discount code and received a confirmation Upon arrival, my family was told that they were not going to accept it [redacted] and [redacted] at this location said the rates were currently much higher And then proceeded to offer a host of excuses as to why they wouldn't honor our rate...such as "taxes had to be paid in the state" and "only those with diplomatic immunity could not pay taxes, etc." None of this made any sense as our rate included itemized taxes that I pointed out to them and was through a valid corporate discount programThey continued to refuse I called the line from the website while my family waited at the counter, and the woman assisting me didn't understand why this location wouldn't process the valid reservation, so she removed the corporate rate code but kept the rate and same confirmation numberShe then said there shouldn't be an issue and told us to go back to rental desk as they should process itThe manager again refused and threatened to turn my family in for not paying taxes! --which again makes no senseWe've never been treated so rudelyThere was a large sporting event in the area and I believe they saw the lower rate and were refusing to honor it because they could extort more money out of those arriving without reservationsIn short, I have never had such an experience with this company before but don't plan on using them again as my family was left stranded after a long trip and trying to locate another rental car with a good rate was difficult

Arlington Toyota regrets the misunderstanding with the wrap around warranty on the certified ToyotaAll manufacturer certified warranties go from the original in service dateArlington Toyota contacted the warranty company and had them agree to assist with the concerned repairsArlington Toyota is paying the balance and the customer will not be chargedThe repairs exceed the amount of the cost of the warrantyWe do apologize for the misunderstanding and made the offer to the customer due to the misunderstanding [redacted] ***

Tell us why hereI am responding to case no [redacted] , [redacted] Our Account [redacted] On 10/01/13, Castle Credit provided the financing to enable Ms [redacted] to purchase a water filtration system from [redacted] NC On 10/11/16, Ms [redacted] called stating that her credit card statement indicated that she had been charged a cash advance fee of $in addition to her October payment of $ The determination of whether a credit card payment is considered to be a cash advance is made by the individual card issuer rather than Castle CreditUnfortunately, some card issuers choose to interpret the repayment of loan balances as cash advances and this interpretation can change from one payment to the nextIt is important for Ms [redacted] to know that we have charged this same credit card number since December, She may have received a new card but, the account number and payment were charged in exactly the same mannerWe appreciate Ms [redacted] for her perfect payment history and even though we did not charge or receive any additional fee we have credited Ms [redacted] account for the $fee charged by her credit card company as a gesture of goodwillMs [redacted] may be able to prevent a similar occurrence in the future by calling her credit card company Sincerely, [redacted] Resolution Specialist

January 27, Amanda [redacted] ***, GA 31217Revdex.com ID [redacted] Castle Credit Account # [redacted] The above referenced account was established to enable Amanda [redacted] to purchase a Rainbow eVacuum from an independent dealer, [redacted] LLC [redacted] LLC is an independent business that uses many different lenders for customer financing and is not contractually obligated to finance any of its business through Castle CreditIn this case, [redacted] LLC accepted Castle Credit’s offer to purchase the finance contract for the vacuum in August and assigned the contract to Castle Credit On January 12, 2016, Daniel ***, Amanda ***’s spouse, called in to pay off the account with his American Express credit cardWe regularly accept American Express cards from customersThroughout the day, we put through the card for the payoff amount three times and all three times it was declined by American ExpressWe informed Mr [redacted] that he should call American Express to inquireWe also informed him that his credit card company may be treating this transaction as a cash advanceMr [redacted] decided to use a different credit card and that card went throughWe always put through credit card transactions in the same way and it is up to the card provider to register the transaction in accordance with their proceduresWhether a card provider registers the transaction as a cash advance is out of the control of Castle Credit and we do not receive additional income from cash advancesWe also reached out to our merchant acquirer regarding the cash advance issueOur merchant acquirer assured us that the way card providers categorize their transactions is not specific to Castle CreditWe are sorry to hear that Ms [redacted] had a negative customer service experience with Castle CreditUnfortunately, there is nothing that we could have done differently in this case

Mr***,We regret Mr [redacted] 's dissatisfaction regarding his experience at Arlington ToyotaMr [redacted] brought his Tundra to Arlington Toyota on April 4, The customer presented a print out from R.P.M., an independent repair facility, stating R.P.M diagnosed the truck as needing a fuel injector replacement and a knock sensor code was presentThe customer did not request a diagnosis from Arlington Toyota, only authorization to replace the fuel injectorThe repair was $436.15The service advisor did present a quote for the knock sensor replacement, our technician did verify the sensor code was presentThe customer declined the repairWhile the technician was replacing the fuel injector he noticed two small wires leading to the fuel pump were damagedThe technician repaired the damaged wires in an acceptable manner with no additional charge to the customerThe fuel injector was properly installed and working as designedBased on my investigation I don't see why the customer is expecting a refund[redacted] *** General Manager

Tell us why hereThe names and phone numbers listed in the complaint are not associated with Castle CreditThis account had been charged off due to lack of paymentCastle Credit has no legal right to take this customer's home nor would we threaten to do soHowever, by signing the contract this customer has given us a security interest in the product financedWe have opted to perfect our interest by filing a UCC-Financing Statement in the county recordsThe UCC-is standard in the home improvement industry and poses no problem whatsoever unless the intention is to sell the home without honoring the loan that improved the property I am glad to say that our Customer Service Manager, Lisa has been able to work out arrangements with this customerPlease know we are always glad to help our customersWe are confident that this customer will respond that his complaint has been completely resolved As always, please contact me directly with any additional concernsSincerely, Dave [redacted] Account Resolution Specialist

We are currently investigating as to whether or not there is a plausible remedy for this customers issueWe will follow up when a fair decision has been reachedThank You for your patience regarding this matter

Arlington Toyota purchased the vehicle from [redacted] The check was delivered to Ms [redacted] We apologize for any inconvenience regarding this matter