Ace Construction

Revdex.com:Ace Construction had made an acceptable offer to fix my roof As of now, the work has been almost completed to my satisfaction It should be finalized NLT Jan 18th.Thank you for your assistance, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It would be impossible for me to delay repairs to the vehicle for over a month until I could get it to [redacted] The vehicle was taking in water from improper repairs done to the roof before I purchased the vehicleI've now been without a vehicle for almost a month while it has been getting repaired at my local [redacted] dealership in [redacted] ***I was forced to file an insurance claim to cover the costs of the needed repairs that Arlington refused to "participate" on [redacted] of [redacted] would not even guarantee that they would fix my vehicle had I postponed said repairs and brought it to them miles from where I liveI will be filing a formal complaint with [redacted] and seeking legal recourse if Arlington continues to show no desire to acknowledge and address the fact that I was sold a damaged vehicle Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This is not a solution to the problemThe company needs to recognize the techniques that they are teaching are not good business practicesIt is not a viable option for a company to bait and switch peopleI have already purchased a car from a dealership and these people would rather sweep my concern under the table because they don't have the time to fix their problemsAlso I was refused the car because of my age and the miscommunication of the saleSaying there was confusion is poor diction in this casePlease follow up with me so that we can find a middle ground Regards, [redacted]

To: Revdex.com Our Account Number: [redacted] On January 31st 2017, Castle Credit Holdings, LLC (“Castle Credit”), purchased the assets of PCS Receivables Corp(“PCS”) and Prime Acceptance Corp(“PAC”), including the contract described hereinCustomers of PCS and PAC were sent notice of contract assignment in February which included contact and billing information for Castle Credit On 03/09/2017, we received a Revdex.com (Revdex.com) complaint from MrRoy [redacted] claiming that his debt with Castle Credit is not legitimate and/or outdatedWe investigated the documents and history that we have regarding this account and concluded that it is valid Mrand Mrs [redacted] purchased a Rainbow Cleaning System from Capital City Promotions, LLC (“Capital City”) on 06/23/Capital City is an independent business that uses many different lenders for customer financing During a verification call on 07/09/Mrs [redacted] confirmed the purchase and indicated their understanding of required monthly payments and contract termsA recording of this verification call has been retained Since the beginning of the contract, Mrand Mrs [redacted] have failed to make any of the required monthly payments and have repeatedly attempted to avoid making payments as demonstrated in the timeline below Castle Credit, PCS and PAC have continuously been responsive to Mrand Mrs [redacted] concerns, received both directly or indirectly, and we will continue to do soWe understand that falling behind on monthly payments can be overwhelming and are willing to work with Mrand Mrs [redacted] to settle their accountWe encourage Mar and Mrs [redacted] to contact us to work out a payment arrangement Sequence of events 06/23/Assignment of Contract with Capital City Promotions executed 07/09/Verified via phone with Mrs [redacted] at home at 12:20PM 07/14/Account entry date with autopay (ACH) 08/01/First Due Date – paid via ACH 08/26/ACH returned “NSF” (08/18/15) 08/27/Phoned customer home - left voicemail message Phoned cell – not accepting calls Phoned cell – left voicemail message 08/27/Mr [redacted] called in from home number – indicated he mailed a check 09/01/Autopay (ACH) 09/21/ACH returned “Payment Stopped” (09/16/15) {Autopay deleted) 10/01/Receive a certified letter enclosing an “Affidavit of Non-Response” 10/13/Mr [redacted] requested to speak with CEO who received the “affidavit of non-response” 11/18/Received letters “Request for Validation” and “Final Notice” relating to invalid ‘cashier’s check’ – sent formal response with contract, app, & trans 01/31/Contract assignment to Castle Credit, notice of contract assignment sent 02/17/Received letter “Request for Reinvestigation” relates to “validation” i.eFDCPA & FCRASent formal response 03/08/Cease & Desist letter receivedModified formal response sent 03/10/Castle Credit received a CFPB complaint 03/13/Received letter noted as “Affidavit” outlining that Castle Credit is a collection agency and demanding damages

This review is being posted to the Arizona BBB site due to Dollar Thrifty Automotive Group being incorporated in AZ. During the first week of August, 2015, I rented a vehicle from Thrifty at the Philadelphia airport. Weeks after the 6 day rental, I received a bill for tolls recorded by the electronic device in the car. Eleven of the 14 tolls were fraudulent, totaling just over $38.00. More importantly, each of the tolls was accompanied by a $15.00 "administrative" charge. Total tolls & fees came to over $251.00. This is an incredible scam considering that the 6 day rental charge was $297.12. This review will be posted on the Pennsylvania BBB site as well. This kind of abuse is the sort that leads to legislative action to curb unscrupulous actions of businesses like Thrifty.

Arlington Toyota has been and contact with Ms [redacted] to resolve the issueShe is decided which of the aftermarket products she would like to keep and which ones she would like to cancelThis matter should be resolved soon

[redacted] ,We regret Mr [redacted] 's dissatisfaction with the Toyota 4Runner warranty repairThe part that is recalled is a dashboard that is on National back orderArlington Toyota has no control regarding availability of parts by the manufacturerMr [redacted] is 12th on the list for the dashboard recallThe original order date was However, if Mr [redacted] wants to sell his vehicle we will be happy to purchase knowing the dashboard is orderedWe appreciate Mr [redacted] 's business and hope to solve his issue soon[redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ I am responding to case noXXXXXXXX, [redacted] Our account noXXXXXX Castle Credit provided the financing so that Mr [redacted] could purchase a water system from [redacted] Water of Greensboro, NC The terms and conditions of the loan contract were verified with Mr [redacted] via his cell phone on 8/26/With Mr [redacted] 's permission, we established the loan and paid [redacted] in full for his purchaseOn 8/27/14, we sent a welcome letter which again reviewed the terms of the loanOn 12/3/14, Mr [redacted] called and stated that the dealer was going to pay off this accountHowever, when we contacted [redacted] we were told that they were not paying off the loan and that Mr [redacted] was responsible for all paymentsWe relayed this information to Mr [redacted] and payments were received Recently it has come to our attention that the dealer facilitated what was supposed to be a refinancing of Mr [redacted] 's loan with Castle CreditWe have confirmed that the new financing company paid the dealer directly for this loan and did not remit any funds to Castle CreditThe loan was processed as a new loan, as the finance company was not aware of Castle Credit's loan at that time To date, Castle Credit has not received the payoff funds from the dealer, the customer or any third partyWe have received some payments from the dealer on Mr [redacted] 's account, which further has us concerned that Mr [redacted] may be unaware of the situationSince we were not involved in this refinancing, and Mr [redacted] executed this new transaction with the dealer directly, Castle is not able to rectify this situationMr [redacted] needs to pursue the dealer directly for this, and he should also inform the new finance company of this loan fraudWe are also working with legal counsel to address this matter Even though the account is current, we called on 6/4/and left a message to touch base with Mr [redacted] about this situationWe never heard back from Mr [redacted] Please know that we are willing to help in any way we canHowever, it must be understood that these events have not canceled the original loan Castle made to Mr [redacted] , and the full balance is still due as of today It is unfortunate that Mr [redacted] filed a complaint against us, as we are indirectly a victim of this fraud as wellAgain, Mr [redacted] can contact us at (XXX) XXX-XXXX, and we will try to help in any way we can As always, please contact me with any additional concerns Sincerely, [redacted] Account Resolution Specialist

[redacted] I apologize for the delayed responsei do not show any record of receipt of this complaintMr [redacted] purchased the Toyota Tundra at Coggin Toyota and had aftermarket added by a third partyWe did service the vehicle but are not familiar with the aftermarket additionsWe suggest he return to the selling dealer Coggin Toyota to resolve this matter [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***l [redacted] I talked to [redacted] at the collision center, set an apt.for October 5th at 3:pm...thank you for resolving this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We would like to apologize to Ms [redacted] for the misunderstanding that occurred yesterdayWe do strive to ensure that our customers are satisfiedThis situation specifically, the vehicle Ms [redacted] reserved had an outstanding recall and was down waiting on parts and not drivableAlso, we were unaware of Ms [redacted] 's health conditionWe tried to resolve the matter amicably by offering her a significant discount on another vehicle, as well as extending that discount for another rental visitAgain we apologize for the inconvenience and hope to see Ms [redacted] again very soon

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ I am responding to case no[redacted] , Lajoyia [redacted] Our account no [redacted] Mrand Mrs [redacted] opened their account with Castle Credit in July It has come to our attention that in March 2015, the dealer facilitated what was supposed to be a refinancing of the [redacted] 's loan with Castle CreditWe have confirmed that the new financing company paid the dealer directly for this new loan, and did not remit any funds to CastleIn addition, this was not processed as a refinancing, but a new loan, as the new finance company was not aware of Castle's loan at that timeTo date, Castle has not received the payoff funds from the dealer, the customer, or any third partySince we were never involved in this refinancing, and the [redacted] s executed this new transaction with the dealer directly, Castle is not able to rectify this situationSince the dealer received the proceeds of the new loan, the [redacted] s must pursue the dealer directly for these fundsThe [redacted] s should also inform the new finance company of this loan fraudUnfortunately, it seems the dealer has not been truthful to the [redacted] s about what has transpiredWe are willing to assist the [redacted] s in any way we canHowever, it must be understood that these events have not cancelled the original loan Castle made to the [redacted] s, which unfortunately is now past due and must be paidIt is also unfortunate that the [redacted] s filed this complaint against us, as we are indirectly a victim of this fraud as wellAgain, the [redacted] s can contact us again, and we can try to help in any way that we can As always, please contact me with any additional concerns Sincerely, Dave [redacted] Account Resolution Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dave [redacted] the person that has responded to my account issues was the person that I originally requested to speak with when it was brought to my attention that there was an issue with my account between Castle and the dealer at which point I was notified that he refused to speak with meThere seems to be something that is misaligned somewhere and I requested to speak to Mr [redacted] prior to submitting this complaint to see if there was anything that I should be questioning the dealer about regarding my accountWhen the account problems originally occurred I was continuously told that I needed to contact the dealer and I wanted to speak to Mr [redacted] to see if what the dealer had told me was truthful in regard to my account with Castle since I was informed Dave [redacted] was the dealer contact personI have had issues with reps telling me things then retracting their statements when I questioned what I was told and when I asked that the recorded call be replayed my request was not honoredInitially, I felt that issue was with the dealer but after my issues with Castle I am not sure where the problem originated from and who is at faultI think this could be linked to the dealer or Castle and with all the trouble I have been through I have been unable to uncover who as at faultAlthough this reply to my original complaint with Revdex.com states they are willing to help it is not 100% truthfulSeveral of the customer service reps are far from respectful and think they can talk to customers any type of way and expect people to want to continue to do business with themI have went above and beyond to try to remain calm in my dealings with reps with this company only to be provoked into some type of verbal altercationSince the issue with the dealer is unresolved and I was told that the dealer funds were used to pay my account but all of a sudden reversed I feel that my account should be placed on hold and not jeopardize my credit until a final decision regarding the issue with the dealer has been madeEspecially since Castle Credit informed me that my account was paid off by the dealerAdditionally, reps at Castle have continuously threatened me saying this will ruin your credit but then I was told the company head that pending the circumstances surrounding my account that this will not occurSo on a continuous basis I am told different things by different people with the company and do not believe anything that I am told to be reliable at this point because of all the confusionThe last person that I talked to regarding my account issues and the credit reporting was company President Tara and she assured me that my account wouldn't be reported late and would be rectified/corrected if it had beenHowever today 7/13/I get a voicemail from a rep named Tony that I have had a altercation with by phone saying that if a payment is not received/processed today my account will be behind and my credit will be affectedThis is nothing but an ongoing mess and I have tried to say away from turning this over for legal investigation but at this point I feel it is necessary so an attorney can point out who is at fault here Final Business Response / [redacted] (4000, 9, 2015/07/22) */ I am responding to the rebuttal for case no [redacted] , Lajoyia [redacted] Our account no [redacted] The [redacted] s opened their account with Castle Credit in July In the latter part of April 2015, Ms [redacted] began calling us regarding the status of her loanShe stated that she had refinanced her loan with another bank and that we would be receiving payment in full for her loan soonIt is not uncommon for customers to refinance a loan, so we continued to tell Ms [redacted] that the funds were not received Finally on June 3rd, Ms [redacted] called to tell us that the new bank had paid the dealer instead of Castle CreditPlease know that Ms [redacted] had initiated what she thought was a refinance of her loan with the dealerWe have since discovered that this new loan was processed as brand new and the dealer received payment for this loan back in March Unfortunately, Ms [redacted] signed another contract with the dealer for the same equipment enabling the dealer to sell the loan to another bank as brand new and be paid twice for the same equipment On Ms [redacted] 's behalf , I have personally spoken to this dealer on several occasions regarding her fundsHe has made many broken promises to forward these fundsPlease know that I never refused to speak with Ms [redacted] Instead, due to the severity of this fraud, my supervisor, and the President, decided it best to speak with Ms [redacted] herself Castle Credit was glad to help even though we were never involved with the refinancing executed by Ms [redacted] with the dealerBesides placing a three way call to the new bank, we have provided Ms [redacted] with a direct legal contact at the new bankThe new bank sent Ms [redacted] an Affidavit to sign so that they can investigate the dealer for this fraudYesterday, the new bank informed me that they have sent this Affidavit to Ms [redacted] twice, once a month ago and again last weekAs of yesterday, the bank stated that the [redacted] s have not returned the AffidavitThe new bank will not proceed with their fraud investigation without the Affidavit Internally, we have assigned the [redacted] s' account to MrLewis, a senior account executive here who has been working directly with Ms [redacted] MrLewis will continue to handle the [redacted] s' accountAdditionally as a courtesy, we provided to the [redacted] s the phone number and address of the Assistant District Attorney in Greensboro, NC I urge the [redacted] s to forward the signed Affidavit to the new bank so that they can move forward with their investigation of this dealerAdditionally, she should pursue the dealer for the funds and report this fraud to the Assistant District Attorney in Greensboro, NC Again, we are willing to help in any way possibleIt us unfortunate that the [redacted] s filed this complaint against us, as we are, indirectly a victim of the this fraud as wellWe apologize for any confusion, but it must be understood that we were uncovering the details of this at the same time as the [redacted] sWe have done our best to assist the [redacted] s get to the bottom of this and are looking forward to having this Revdex.com complaint resolved As always, please contact me with any additional concerns Sincerely, Dave [redacted] Account Resolution Specialist Final Consumer Response / [redacted] (4200, 11, 2015/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the original contract and the additional contract mean two loans are activeI have recently mailed the forms back to TimePayment for investigation of a the account and all the corresponding documents and communication that that I had with the dealer via email and via textOne document in particular I received from the dealer was an email stating my account was paid but then I was notified the credit was reversed by Castle CreditI recently mailed the paperwork back to TimePayment after getting clarification of some information regarding the accountI have since requested the interest rate be lowered which is the only reason I even considered what I thought was going to be a refinanceI think getting a lower interest rate would greatly help me as a customer especially since I am currently making two account paymentsHopefully my request will be considered

We regret Mr [redacted] situation with Arlington ToyotaSam Vines did mistakenly pull Mr [redacted] credit when instructed not to pull the credit because he was preapproved through the lenderArlington Toyota apologizes for the mistake MrVines made in pulling credit

Complaint: [redacted] I am rejecting this response because:Enclosed you will find an invoice for the vandalized part, plus labor, plus tax and a transaction printout from my credit union showing the detailing I had done at [redacted] I went with a basic detailing, not a $version, it's a brand new truck.Thank you for the help, [redacted] ***LENS INST, Part # [redacted] ....................$[redacted] Labor Quote.....................$[redacted] Interior Only...................$32.79Cash Tip for [redacted] .....................$10.00Total Sought...............................................$ Also attached are pictures one which is a picture of the saliva on the window

On April 14, a complaint was filed with the Revdex.com by [redacted] , pertaining to account # [redacted] On September 22, 2017, [redacted] purchased a water treatment system from [redacted] , Inc(hereinafter referred to ***) [redacted] is an independent business that uses many different lenders for customer financing and is not contractually obligated to finance any of its business through any particular finance companyIn this case, [redacted] accepted Castle Credit Co Holdings, LLC's (hereinafter referred to as Castle Credit) offer to purchase the contract and assigned the contract to Castle CreditSince October of 2017, all monthly payments have been remitted in a timely fashionIn error, a late fee posted to the account in April of I received a telephone call from Mr [redacted] regarding this issue and the error has been correctedThe late fee has been removed and the account restored to current statusWe appreciate that Mr [redacted] brought the error to our attentionWe value him as a customer

Complaint ID [redacted] , Marissa [redacted] , Castle Credit Account Number [redacted] On 07/07/2017, we received a complaint from Marissa [redacted] regarding the credit reporting of her account to the credit bureausWe reviewed our credit reporting and concluded that our reporting is correctWe explained our reporting to Ms [redacted] and provided her with a letter of clarification The above referenced account was established to enable Ms [redacted] to purchase a water filtration system from B&D Quality Water, which is an independent business that uses many different lenders for customer financingB&D Quality Water is not contractually obligated to finance any of its business through Castle CreditIn this case, B&D Quality Water accepted Castle Credit’s offer to purchase the finance contract for the water filtration system and assigned the contract to Castle CreditTo perfect our security interest, Castle Credit opted to file a UCC-Financing Statement against the water filtration fixture located at Ms [redacted] ’ residenceWe reviewed this account and determined that we are reporting this account accurately to the credit bureausThis account is not a mortgage but a secured home improvement loanOccasionally, when mortgage companies use a tri-merge service to pull credit history, account designation can be alteredUnfortunately, we have no control over how tri-merge service companies processes these requestsWe provided Ms [redacted] with a letter explaining that this account is not a mortgage, in the hopes that this letter helps her obtain financingWe are sorry to hear that Ms [redacted] had a negative customer service experience with us, but unfortunately in this case, there is nothing further we can doCurrently, Ms [redacted] ’ account is severely delinquentWe understand that falling behind on monthly payments can be overwhelming and are willing to work with Ms [redacted] to get her back on trackWe encourage Ms [redacted] to call our office and make payment arrangements

Hi I would like to begin making payments like the sales man told me we would dollarsMonth, please send me a bill for dollars a month the person who cAlled me being a complete Jack off, said their were no more options but to pay in full or pay off the in one yearThat is not gonna happen, and I don't talk to you cause you have people call and haras me and that's not ok, so I will not talk to youSend me a bill for one hundred dollars a month beginning July 1st and I'll start making payments every month that is the only way this worksthank you Mark

Ref case no [redacted] , [redacted] , Castle Credit Account No [redacted] On 04/13/2017, we received a Revdex.com complaint from [redacted] regarding unauthorized charges on her accountWe investigated the account (see details below) and concluded that an error was made on our partWe apologize for the inconvenience, and for the negative experience that Ms [redacted] had with our customer service departmentWe refunded Ms [redacted] account for $and addressed Ms [redacted] ’s case with the customer service representatives involvedThe department manager left a message for Ms [redacted] to apologize for the mistake and see if we can do anything else to assist in resolving this issue[redacted] established an account with us on 07/06/to enable the purchase of a water filtration system from [redacted] Inc [redacted] Incis an independent business that uses many different lenders for customer financing [redacted] Incis not contractually obligated to finance any of its business through Castle CreditIn this case, [redacted] Incaccepted Castle Credit’s offer to purchase the finance contract for the water filtration system and assigned the contract to Castle Credit.On 03/24/2017, Ms [redacted] called to inform us that the payment we had on file was compromised and requested to swap the payment methodA representative assisted her with the request, but unfortunately, erroneously set up a weekly payment instead of a one-time paymentOn 03/27/2017, the March payment, for the amount of $89.93, was withdrawnOn 04/03/and 04/10/two more payments were deducted.On 04/11/2017, Ms [redacted] called, informed a customer service representative of the repeating payments, and asked for the additional payments to be reversedOur customer service representative informed her that it could be done, but later told Ms [redacted] that we require bank statements proving the additional chargesAlthough we would occasionally ask for statements, in this case, the payments should have been refunded without this requirementUnfortunately, a supervisor was not able to resolve the issue and Ms [redacted] ’s request was still not addressed by the end of 04/12/The department manager was informed of the issue first thing on 04/13/and resolved the issue immediately by reversing a payment and leaving Ms [redacted] a message We apologize for this inconvenience and hope that our resolution will satisfy MrSutter’s inquiryWe have addressed this case with our staff and do not anticipate a similar issue againWe look forward to hearing from Ms [redacted] in the futureTell us why here

I bought my airline tickets and rented a car from cheaptickets.com and I already paid money one month before my trip, but when I was taking the car (international airport in Phoenix, AZ) The Dollar Rental Car asked me about my credit card and I guessed it is for confirmation, but they took money again and more than I agree when I made the order on the Cheap Tickets websiteI’m disputing the charge of Dollar Rental Car with my Chase Credit CardI hope that I will get my money back