Ace Electric

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] I [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After review of Mrs....

[redacted]’s complaint, we have reached out to management at the store. Our retail store has offered Mrs. [redacted] a reselection.     Regards, Ashley Furniture Industries, Inc. Corporate Office AK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon review of Mr. [redacted]’s claim, we have sent out a drive team with the legs for the sofa. The drive team successfully installed the legs, and customer is happy. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Ms. [redacted]’s claim, we have reached out to our upper management team with our Online Sales Department. They have advised that there has been approval for a return, and refund for the sofa that was purchased. There is a pick up scheduled for 3/25, and once the item is back to our warehouse, the refund will be submitted to Ms. [redacted] account.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Brian [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] It has nothing to do with me breaking this sofa you sold me a sofa based on FALSE advertising I made my purchase based on how that sofa felt in the store had I know that this sofa was not going to feel the same way I would have chosen something else I see I am not getting any where with you people so I will take further ACTIONs

After further review of Mrs. [redacted] complaint, we reviewed this with our HomeStore customer care management team. We have found on the initial delivery there was damage to the RAF power recliner. We sent out a tech, however Mrs. [redacted] wanted a replacement. Our management team authorized an even exchange of the RAF power recliner. We then received another complaint on August 15th 2016 stating the entire body sinks. The technician we sent out added foam and fiber fill to bring the unit up to manufacturing specifications.   At this time the furniture is out of the one year manufacturing warranty, if any further issues would occur Mrs. [redacted] can utilize her protection plan GBS.   Regards, Ashley Furniture Industries, Inc. Corporate Office AK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My account has not been credited yet.  Once its credited that will resolve my complaint. When will me account be credited?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has already reached out to us and will be issuing a refund of the item

Date: 6/23/16
 
Revdex.com
Complaint Department
Complaint ID: [redacted]
 
Thank you for contacting Ashley Furniture Industries, Inc. in regards to your complaint. We do regret to hear of your dissatisfaction and take these matters very seriously.
 
Upon review of the customer’s...

complaint we do show that the consumer did receive a reselection for the full amount of the mattress. However the customer did purchase the Adjustable bases which were not authorized as part of the reselection. The total after tax of the mattresses was $4268.38 which is the full amount the customer received. The amount of the adjustable bases was $2756.86 which was not refunded as the customer would be keeping these items. The customer also had a mattress protector and pillow they purchased which were also not refunded.
 
I do apologize but the customer has received the full amount of the in store credit that they were authorized and have already picked out new mattress to go with their adjustable bases. Ashley Furniture does not offer refunds on mattress however in this case did offer a reselection/in store credit.
 
The Ashley Furniture store that the customer has been working with has explained this to the customer as well. There was never a refund to the customer’s credit card that was authorized.
 
Please feel free to contact me with any questions or concerns.
(Reference Kingswere SR# 92942)
 
Regards,
 
 
Ashley Furniture Industries, Inc.
 
 
 
SL

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a...

timelymanner.                                 �...⇄ review of the customer's situation we have found that the correct product was delivered on 8/24/15. We feel the customer is entitled to some compensation as this is not how Ashley Furniture does business. We are prepared to issue the customer $250 in gift cards for her inconvenience.Regards,**
Ashley Furniture Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of...

Mr. [redacted] complaint, we have reached out to our management at the retail store location. The rug has not been delivered. Our management staff has left a voicemail for Mr. [redacted] to get this situation resolved.  Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Providing satisfactory installation of parts are completed as outlined in Ashley's response.
Regards,
[redacted]

I have received the money. My complaint came from the fact that they lied to me and told me the money was refunded on 5/10. Which it obviously was not. I had to call 4 times, I was lied to by EVERY SINGLE WORKER there, I was yelled at, I was told I was a liar, and then foinally some girl called back and asked me for my debit card number to do the refund. Regardless of me having the money back this should reflect poorly against Ashley a home Store in Clearwater as they lied to me for 5 straight days and caused issues with my banking and personal life. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After a full review...

of Ms. [redacted] concerns, we reached out to our retail location for further assistance. Our retail location management informed us that an even exchange was be processed for the TV stand. This was delivered and accepted on 9/30/17.   We apologize for any inconveniences caused in regards to this issue and hope that the above solution is satisfactory in resolving Ms. [redacted] concerns. Please feel free to contact our retail location, 470-307-4286, or customer care department, 800-477-0097, with any further questions or concerns.   Regards, Ashley Furniture Industries, Inc. Corporate Office AW

After further review of Mr. [redacted]s account. The amount that will be refunded to his Synchrony account will be $854.99. The refund should reflect Mr. [redacted]s account within 30 days.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The tracking number does not show anythig and is invalid, we have not yet recived the legs and they said they overnight them . We also have not recived the refund, why are we getting erronous information, why are the lying to us , we just want to enjoy our merchandise, if we do nit recive our legs soon we will be force to return the couch .  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]