Ace Electric

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Providing satisfactory installation of parts are completed as outlined in Ashley's response Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted by an Ashley representative on 3/The representative offered store credit towards a Made in USA piece of furnitureI refused the offer since they only had choices of a "Power Reclining Sofa with Power Head Supports"The representative raised his voice and was quite irateI asked him to calm down or the conversation was overHe did calm down and asked what I would acceptI advised the only resolution would be for them to pickup this damaged made in China sofa and refund my purchaseI tried to explain why, but he cut my response short stating that he had all the information in front of himHe asked again if I accepted their offer of store credit, I responded noHe said there was nothing else he could do at this timeI wished him a good weekend.I just feel I cannot trust this company when a person who is supposed to resolve the situation could have easily escalated itI was also directly lied to by the manger saying the sofa was made in the USAI do not want any dealing with them and will not shop there in the future Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Our records indicate that Ms [redacted] received the missing pillows via UPS on 10/12/ Should Ms [redacted] have any further issues, we invite her to contact our Customer Care department by calling ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr ***’s claim, we have reached out to upper management at the Corporate OfficeAshley furniture would like to offer Mr [redacted] an even exchange of the dining room chairWe invite Mr [redacted] to contact our Customer Care Department if he would like to accept this offerCustomer Service number is ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for updating us regarding [redacted] situationAfter further review of Mr [redacted] complaint, we have reviewed the technician’s photos with our management teamOur technician did not report any cracking, however the photos do show scratching and chippingScratches and chips are not covered under the manufacturing warranty At this time we can offer a onetime courtesy technician to repair the furniture up to manufacturing specifications Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I called the number provided by the business but after around half an hour long wait we couldn't hear anybody talking and ultimately the call got disconnected by the other endWe have faced similar issues many times in the past We also called the store from which we purchased this furniture and they are not aware of any replacement and refused to provide any help on replacing the furniture, however they mentioned that they will email to corporate office about thisThey have our number so if they really want to replace the chair then they can simply call us and schedule the delivery We tried calling them but no luck, we also called the store but no help provided by store manager Julia And so the issue is still open and we are looking for resolution.] Regards, Mrs [redacted] ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of Ms***’s situation, the correct parts were received by the store A delivery team is scheduled to install the needed parts on December 8th We invite Ms [redacted] to continue working with the retail location until the issue is resolvedRegards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding [redacted] - [redacted] ’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing Ms [redacted] - [redacted] ’ concerns, we reached out to our retail location to look into the matter furtherOur store manager stated that Ms [redacted] - [redacted] ’ refund request has been sent three timesWe are unsure what has caused the delay in the request, however, the store manager is personally working with our refund team to get Ms [redacted] - [redacted] ’ request expeditedWhen our store managers hears that it has been completed she will be reaching out the Ms [redacted] - [redacted] to let her knowWe apologize for the inconveniences Ms [redacted] - [redacted] has experiencedPlease feel free to reach out to our retail location at ###-###-#### with any additional questions or concernsRegards,Ashley Furniture Industries, Inc.Corporate Office

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Per our terms and conditions, it states that there are no returns on mattresses Mr [redacted] would have acknowledged these conditions at the time of the sale After working with the retail location, they have agreed to make a one-time exception to the “No Return” Policy for Mr [redacted] Our retail location will coordinate the piand process the refund once the piis complete We invite Mr [redacted] to continue to work directly with the retail location until the issue is fully resolved Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situation We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of Mr [redacted] ’s claim, we have reached out to the retail store, and a refund for the charge on the credit card has been processedWe invite Mr [redacted] to contact the retail store for assistance on the status of the refund Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Robert P***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of MrP***’s situation, our retail management has agreed to honor the discount of $ It will take approximately 3-weeks for MrP [redacted] to receive a refund check We do apologize that we will not be able to issue the refund in cashRegards,Ashley Furniture Industries, Inc.Corporate OfficeAB

Good Morning, After reviewing with the Store management team we have found Ms [redacted] has been refunded for the cocktail table in the amount of $342.36, she has also received credit on some of her pieces in the amount of $that was supposed to be part of the Guardsman protection plan refundIn addition the store completed the refund of the Guardsman protection plan on 4/8/for the full amount of $ Regards,Ashley Furniture Industries,Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mr [redacted] complaint, we have reached out to management at the storeOur retail store has spoken with Mr [redacted] on the phone and we have requested photos be sent inOnce the pictures are received we will review themAt this point we are just waiting for the photos to be sent in Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ***’sWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms***’s claim, we have reached out to the retail storeWe have been advised that the store has processed the refund for her on 3/7/We invite Ms [redacted] to contact the retail store location for an update on the refund back to her account Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mrs ***’s complaint, we have reached out to our management team with our online sales departmentMrs [redacted] received an email at the time of purchase that does state which items will be home delivered and what items will be delivered via UPSSet up was completed by our technician/delivery team on February 28th as a courtesyWe have also compensated Mrs [redacted] $ Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I may or may not be back in Florida sometime before 09/01/and may try to schedule the exchange sooner if we do return to Florida well before 09/01/ Regards, [redacted]

Thank you for the update on [redacted] ’s situationWe did reach out to the retail location he purchased from again They have provided documentation that shows the first transaction and then the reversal of payment on the same dayWe have attached that documentation Currently Mr [redacted] has the item in his money with no payment made to the retail location for that itemNo money is due to be refunded to Mr***, he actually needs to pay Ashley Furniture for the item he has in his homeRegards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have spoken with synchrony and they have advised me that a refund request has not been processed by Ashley I need this transaction to be removed and this matter resolved in a timely manner Regards, [redacted]

Date: 5/5/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries, Incin regards to your situationWe take these matters very seriously and regret to hear of your dissatisfaction Upon review of the customer’s complaint we have reached out to the Ashley Furniture HomeStore where the customer had purchased their furnitureThe HomeStore stated that they have already spoken to the customer todayThe customer has a furniture technician scheduled to go to their home today and if the technician is unable to fix the furniture to the customer’s satisfaction they will be doing a full replacement for the items in question The customer was satisfied with this answer and would be waiting for the technician to arrive today Please contact me with any further questions or concerns (Reference Kingswere SR# 90881) Regards, Ashley Furniture SL

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] J [redacted]