Acer America Corporation

February 10, Revdex.comAustin OfficeLa PosadaAustin, TX RE: Case# [redacted] [redacted] *** Thank you for your recent inquiry on behalf of Ms*** We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumersWe regret to hear of the difficulties Ms [redacted] may be experiencing with her Notebook An agent from Acer’s Corporate Customer Care contacted Ms [redacted] and informed her we will not be replacing the unit and offered to have her work with technical support to try to resolve the issue by phone Ms [redacted] and her son James both refuse to work with our technicians and refuse to send the unit in for repairI hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

3/26/ Revdex.com Austin Office La PosadaAustin, TX RE: Case# [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has reviewed the case and we will need to bring the unit in and try to get it to replicate the problem due to when the unit left our facility on the last repair it was tested multiple times and the HDMI connection was workingWe even unplugged and plugged the HDMI cable back in and it would automatically connect and there was videoAgain, we do understand the customer’s need for the unit and that is why we advised her that we would expedite the process as much as possibleWe do not wish to make the customer go without the product any longer than neededI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: I spoke with a very rude ladyShe blatantly stated that Acer does not ship recovery CDs with any productsI told her I indeed have recovery CDs that came with the tabletI offered to send pictures of the CDs to prove itShe declined and stated she could sell me a USB recovery stick for $Why would I pay for something that should have came with the tablet? I also was following the instructions for using the recovery CDs when then lockout occurredThe recovery CDs do not work with the Tablet in the default state and require me to set a password to make the changesThe setting I accidentally clicked should erase all security setting like it statesIt did this but did not reset the security passwordSo now the password that I know no longer worksShe offered to reset the password for $I refuse to pay because your product does not work as intended and your recovery media does not recover the productI will never buy a Acer product after this extremely poor customer support for a faulty product Regards, [redacted]

3/30/ Revdex.com Austin Office La PosadaAustin, TX RE: Case# [redacted] – [redacted] *** Thank you for your recent inquiry on behalf of Ms***We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has contacted Ms [redacted] and discussed with her the issues she is experiencing with internet connectivity We have agreed to provide priority overnight shipping (does not include packaging) into usAlso, we will bump her unit to the front of the line for repair upon receiptThen, once the computer has completed repair, we will be sending it back priority overnight as well We will also be upgrading her warranty days due to the multiple repair issues I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

4/28/ Revdex.com Austin Office La PosadaAustin, TX RE: [redacted] - [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has contacted Mr [redacted] and discussed the concerns he expressed in his complaint We advised the customer that this unit was refurbished by a company called LSI(Teleplan) We provided the customer with the number to contact that company (###-###-####)I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

November 12, Revdex.com Austin Office La Posada Austin, TX RE: [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding the issue He has been informed the unit has been repaired and shipped back to him He has also been informed the terms of the warranty is for repair, therefore we will not be refunding him for the unit or reimbursing him for packaging material as it is the customer’s responsibility to provide the packaging material I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond Best Regards, Corporate Customer Care

Revdex.com Austin Office La PosadaAustin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has contacted Ms [redacted] and spoke with her husband [redacted] The computer is out of the standard manufacturer’s warranty and the ninety day repair warranty The unit had two repairs with the last one being in October The agent informed [redacted] we offer out of warranty repair for a standard rate and the rate for his unit is USD + tax based on the availability of parts The agent also told him we will repair the unit for half the cost of USD + tax and will pay for ground shipping He is hesitant about the offer He was informed we will leave the offer open until close of business April 15, He will speak with his wife and call back laterI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

March 20, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers We regret to hear of the difficulty Mr [redacted] has had with his Acer notebook A member of Acer’s Corporate Customer Care spoke with Mr [redacted] regarding this matter on 3/19/We apologized for the issue he had with his computer It was explained to Mr [redacted] the recovery disc purpose “when used will erase all data on the computer and take it back to factory specs”Acer does not sale a repair disc only recovery disc Acer offered Mr [redacted] assistance with loading the recovery media on his computer but he declined the offer Unfortunately, we will not be able to honor Mr [redacted] request for data recovery service I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me Best regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: It is true that a man called me regarding me contacting the Revdex.com and said that even though my computer has never worked correctly, and after many attempts by their level and level tecs they were not able to correct itIt was determined by them that it was a manufacture's problem in the hardware and they would have to have me ship it back, saying it would be corrected and etc then returned with in 5-daysIt took over weeks, and once I opened the box I had the exact same problem that it had originally They obviously had not tried it before mailing it back So I lost my Microsoft word package which was difficult for me to download, etc I called them and told them it was exactly as it was when I sent it to them weeks beforeand after minutes demanded to speak to the top tec I got another beginner tec that I could barely understand, then a level that said "sorry we will have to have it picked up and try to repair again!! I sent you the letter Then after you recthe letter, the Acer man called me and was arrogant and rudeHe said I had to talk to a level again, then if that did not work send it back and let them try to repair again Since this computer has never worked right and I have spent hours with them trying to repair on phone, then weeks withoutI am not going to do that again, and let it come back still unrepaired again I am still out all of my holiday card business business The unit as I said, cost only plus extended warranty, etcT hey will loose money and I will have had no use of this computer since I bought it and all of my business lost But I will not argue with themI want this to appear on the Revdex.com Site showing that I certainly am terribly dissatisfied with their product and customer service I have also reported this to **Consumer protection agency, the **Attorney General, Wal Mart corporate headquarters, Facebook, my u tube page, and any other way I can including a mass email asking it to be resent or reposted to all they know I can tell or warn others about their lack of customer careI will buy another computer and let this one sitI hope it is worth to him what this does to many people that might have considered Acer Thank you for your help, [redacted] ***

February 12, Revdex.comAustin OfficeLa PosadaAustin, TX RE: Case# [redacted] [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumersWe regret to hear of the difficulties Ms [redacted] may be experiencing with her Notebook An agent from Acer’s Corporate Customer Care contacted her regarding the issue The agent offered to get her in contact with tech support to attempt to resolve the issue by phone Ms [redacted] said she was leaving home and didn’t have time to do any trouble shooting She was given the number for technical support but never contacted us The agent has left three messages since the initial contact with no response If she is still having problems with the unit she can contact us at tech support on the number that has been provided to herI hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

November 12, Revdex.com Austin Office La Posada Austin, TX Rebuttal RE: [redacted] [redacted] We are sorry for the issues Mr [redacted] may have experienced with his Acer productEach time the unit was shipped to Acer the issue was resolved by reloading windows and the 2nd repair was no trouble found Again we will not refund Mr [redacted] for the product or reimburse him for packaging or shipping material Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: They are blatantly LYINGI have the recovery CDs that CAME WITH the TabletThe CDs however, will not work without changing UEFI SettingsSee the attached pictures of the recovery CDs Regards, [redacted]

November 25, [redacted] RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Ms [redacted] this issue We are sorry for the issue Ms [redacted] experienced with the product The agent offered her a one time out of warranty repair at no charge to her and she accepted the offer The Tablet has been set up for repair I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: I did put it 2gether send it or u gt A Fake name &fakeEmailFedEx says Acer Pay Me Because they didnt sendSmartPost .All of u played VoicemailGames ¿ Y I told U many many Times since the Problem signature use my post office box Urplan is taking my $175Just pay me! U All refused2Document Giving Fake infoNever Real Emailaddresses Denise lied alot ! I told All at Acer documentation !!! I demandedSupervisers Denise said she runsCorporate officeI asked Over over over overget my SignatureDenise was rude never truthful I want My $$$ 175now Regards, [redacted] ***

3/26/ Revdex.com Austin Office La PosadaAustin, TX RE: Case# [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has contacted Mr [redacted] and discussed the concerns he expressed in his complaint He was advised that we can sell him the recovery media as long as it is availableLet Mr [redacted] know that due to the age of the unit this may not always be the caseCustomer denied purchasing the media and advised he would purchase an external optical drive in order to create his ownI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: The problem is still not solved and I am dissatisfied I will not buy another Acer product and after if they decided to ever return that laptop I will make sure others will know of the products and Acer's attitude in how they handle there customers I am very miserably unhappy and that does not resolve anything They do not care about their customers all they want to pocket money off consumers Social Media will not help there corporate company I have the right to dispute and display how Acer acted in this matter I also will pursue this as far as I can I have taken this issue to next step which is FTC case #maybe getting a fine will wake them up The first two customer service represenatives did not take me serious in persuing it with better business buearu I feel riped off and I feel Acer has taken advantage as a buying customer The lady I spoke to handling the Revdex.com action states the parts for this item is cheap the operating system and hard drive withiin that itself tells me Acer is making a cheap laptop that actually will not last they are just making money off consumers and ripping them off as well Regards, [redacted]

December 4, Revdex.com La PosadaAustin, TX RE: Case# [redacted] [redacted] We apologize Mr [redacted] is does not find the offer acceptable We are happy to help Mr [redacted] repair his computer under the warranty that came with the product but we cannot warrant a replacement of a product that has never been tested or found to have any manufacture defects for customer satisfaction If Mr [redacted] would like to set up repair of his product under his warranty he has our contact information and we are more than happy to assist him with setting this up but again we will not be replacing his computer for himI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Complaint: [redacted] I am rejecting this response because I believe ACER to be in the wrongIf I were to make a chair that broke when someone sat in it, they wouldn't accept it and I'd have to make one that doesn't fall apartI can't just say that I'll evaluate why it broke but not replace it with one that isn't brokenThat would be the same as stealing their money and also dishonest Regards, * [redacted]

RE: Case# [redacted] [redacted] *** Thank you for your recent inquiry on behalf of Mr [redacted] ***We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers One of our Corporate Customer Care agents has been in contact with Mr [redacted] and has offered him a replacement unitMr [redacted] has accepted this offer as resolution to the issue with his computer I hope this letter answers any questions about this issue but if you have any additional questions, please don’t hesitate to contact us Corporate Customer Care

December 10, Revdex.comAustin OfficeLa PosadaAustin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumersWe have been trying to contact Ms [redacted] to discuss the issue with her but have not been able to contact her We have left messages for her to call and sent an email for her to contact us however we have not gotten any response to any contact attemptThe damage to Ms [redacted] ’s Notebook is not covered by the Standard Manufacturer’s Warranty Acer can repair the unit for the out of warranty fee of USD + tax If she would like to have us repair the unit for the fee she can contact us at ###-###-####I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care