Acer America Corporation

10/15/2015                                   Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE: ...

[redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has researched the issue and found that as of 10/14/2015 the order was cancelled due to fraud reasons. It can take 5-7 business days for the bank to reverse the hold on the customer’s credit card.  Please note the hold on the credit card is released on the date the order is cancelled. If after this time the customer still does not show the reversal on the charges he will need to contact his bank for further assistance. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

June 7, 2016                                      ...⇄
 
 
 
Revdex.com
1005 La Posada
Austin, TX 78752
 
 
 
RE:  Case# [redacted]    [redacted]
 
 
 
As previously stated Acer is not able to respond further regarding the issue Mr. [redacted] is having with [redacted] Support.  If Mr. [redacted] has any further issues with [redacted] Support he will need to contact them directly as we can only provide him information we have obtained from them.
 
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

5/27/2015                                     Revdex.com Austin Office 1005 La PosadaAustin, TX...

78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has contacted Ms. [redacted] and discussed the concerns she expressed in her complaint.  Ms. [redacted] was advised that her unit is refurbished and all warranty support is handled through the company, LSI-Teleplan.  Ms. [redacted] was provided with the phone number to contact LSI-Teleplan, for her warranty support. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

7/13/2016                                 
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin,...

TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has attempted to reach Ms. [redacted] on several occasions with no response.
 
Calls were made to the customer on 7/8/2016, 7/11/2016, 7/12/2016 and 7/13/2016. We were unable to leave a voicemail due to the customer not having the service set up.
 
Also, please note that we sent 2 emails on the following dates requesting contact: 7/11/2016 and 7/13/2016.
 
We have received information from the third party out of warranty company she reached and they stated that they agreed to refund the total amount she paid for their support.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

May 18,...

2015                                      ...⇄    Revdex.com 1005 La PosadaAustin, TX 78752   RE:  Case# [redacted]    [redacted]  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has spoken with Mrs. [redacted] regarding this issue.  We have advised Mrs. [redacted] her issue was already being addressed by another department within Acer and they have agreed to do a one time out of warranty repair free of charge to fix the computer for her.  Ms. [redacted] has accepted our offer so we have emailed her a shipping label to return the product back to us and we will follow up with her after the repair to ensure her issue is resolved. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

6/14/2016                                 
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin,...

TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] and we have agreed to cover a 1 time free-of-charge repair and provide 2nd day shipping in to the facility and back from the facility.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

January 12, 2015 Revdex.comAustin Office1005 La PosadaAustin, TX 78752                       RE:  Case#...

[redacted]               [redacted]                Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. We have tried to contact Ms. [redacted] regarding this matter on January 6th, 7th, and 9th 2015 at the number provided in the complaint and left voice messages.  We have also sent an email and have not gotten any response.  If Ms. [redacted] still need assistance she can call us at ###-###-#### to discuss options available to her. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.  Best regards,  Corporate Customer Care

October 20, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case# [redacted]                               [redacted]                  I checked the tracking and the unit is on its way to repair at this time.  We will have it worked on by one of our senior technicians to make sure everything is addressed; we will also follow up with the customer to make sure everything is working properly.    I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

9/21/2015                                     Revdex.com [redacted]
[redacted]
[redacted]...

[redacted] RE:  [redacted]r Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has sent 3 emails to Ms. [redacted] requesting contact. The emails were sent on 9/17/2015, 9/18/2015 and 9/21/2015.  We have received no response from Ms. [redacted]. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

November 17, 2015Revdex.comAustin Office1005 La PosadaAustin, TX 78752                      RE:  Case# [redacted]           [redacted]...

[redacted]Thank you for your recent
inquiry on behalf of Mr. [redacted].  We
appreciate the Revdex.com efforts to resolve consumer complaints
and to promote communications between businesses and consumers.We regret to hear of the difficulties Mr. [redacted] has
had with his Acer Monitor.  A member of
Acer’s Corporate Customer Care spoke with Mr. [redacted] regarding this matter, we
apologized for the issues he had with his monitor and we set the unit up for
service.  The agent will follow up with
Mr. [redacted] after he gets the unit back from service to make sure everything is
working properly.I hope this letter has
satisfactorily addressed the Revdex.com concerns. Thank you again
for your inquiry and for providing us the opportunity to respond. Best regards,Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:1. I did not decline anything. I asked to speak a supervisor because the person at corporate who contacted me, asserted that despite their technical supports failure, my computer would have failed to work inevitably. However, I find that to be an assumption and a failure to admit their technical support further harmed my computer. if I took my vehicle that was under warranty to the service department and they escalated or worstened a problem with my vehicle,  I would be given a loaner vehicle or a replacement depending on the severity and nature of the problem. I am merely asking for quality customer service, for a product I paid for that has shown to be inferior. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never offered a reduced amount for the replacement part. This is a complete lie in an attempt to try to show they were willing to do something. I was told no such thing. To resolve this matter on a obvious defective product that you sold please send me a replacement so that I can fix my laptop.
Regards,
[redacted]