Acer America Corporation Reviews (312)
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Address: 3820 Micro Dr, Millington, Tennessee, United States, 38053
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June 30,...
2016 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue. We have discussed the issues Mr. [redacted] is having with his monitor and we have set up for the monitor to be sent back to our repair depot with a pre-paid shipping label. Once the monitor arrives it will be assigned to a senior technician to repair the product and we will follow up with Mr. [redacted] before returning the product to ensure the issue is resolved before shipping it back out. Once repaired we will also ship his monitor back overnight delivery to expedite this repair process and we will again follow up after the repair to ensure all issues regarding this monitor have been resolved. Mr. [redacted] has accepted our offer and will get the monitor shipped in shortly.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
6/28/2017
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer...
complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care reached Mr. [redacted] and offered to replace the unit with another model. We are waiting for their decision on the offer.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
May 31, 2016 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
A representative from Acer has reached out to [redacted] Support in regards to Mr. [redacted]’s dispute. Mr. [redacted] entered a contract for paid software support services in May 2015 with [redacted] Support. His contact was for 15 issues and he has used all 15 of his issues over the past year for different types of software questions he has had. [redacted] Support will attempt to provide their best efforts to resolve issues but not all issues can be resolved. [redacted] Support has fulfilled Mr. [redacted]’s contract and they will not provide any refund. The issues Mr. [redacted] is currently having are related to corruption of his software and we have previously addressed this issue with our last response as we are providing Mr. [redacted] a free copy of his Windows operating system since he has upgraded his software and can no longer make a factory recovery disk.
Neither Acer nor Answers Buy Support can resolve all operating system issues as we are not the manufacture of the software. We again will follow up with Mr. [redacted] once he receives the software to ensure he is able to get it reinstalled on his computer and put the computer back to the original factory settings.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
May 26,...
2016 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue. After speaking with Mr. [redacted] it appears his issues are related to corruption in his software so we are sending him out a set of recovery media to assist him with his issues. He has accepted our offer and we will follow up with him after the media has arrived to ensure his issue is resolved.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
11/24/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX 78752RE: [redacted]Thank...
you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] and we have agreed to replace the monitor for customer satisfaction.I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.Best Regards,Corporate Customer Care
December 23, 2015 Revdex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case# [redacted] ...
[redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. We talked to Mr. [redacted]’s friend and he said the issues had been resolved. We looked at the case and the unit is setup for service under warranty and we have left Mr. [redacted] a message to give me us call if he has any other concerns or questions. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
8/31/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has attempted to contact Mr. [redacted] via phone and email on the following dates: 8/27/2015, 8/28/2015 and 8/31/2015. However, we have been unable to reach him. We would like to offer the customer a reduced rate for the out of warranty repair on his unit. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
7/30/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care contacted Mr. [redacted], via phone, and we have arranged to send him a new hard drive under his 1 year standard manufacturer’s warranty. Also, we will be allowing the customer to return the second set of USB recovery media for a full refund. If this does not resolve his issue, we have agreed to offer a repair at our facility under his warranty with shipping covered both ways. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
March 13, 2015 Revdex.comAustin Office1005 La PosadaAustin, ** 78752 RE: Case#...
[redacted] [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. An agent from Acer’s Corporate Customer Care contacted Ms. [redacted] regarding the complaint. Ms. [redacted] has been informed we will not be able to refund her for services and products she contracted with a third party company or for the software she purchased from them. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
12/302016
Revdex.com
Austin Office
1005 La Posada
Austin, TX...
78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care attempted to reach Mr. [redacted] at ###-###-#### on 12/23/2016, 12/27/2016 and today’s date but have been unable to get through. The member left voicemails on each call.
Also, an email was sent to the customer at [redacted]@gmail.com on 12/23/2016.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
4/28/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] - [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has contacted Mr. [redacted] and discussed the concerns he expressed in his complaint. We advised the customer that this unit was refurbished by a company called LSI(Teleplan). We provided the customer with the number to contact that company (###-###-####). I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
9/30/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A representative from Acer Corporate Customer Care has made three attempts to reach the customer in regards to their complaint. The dates of contact and voice mail are: 9/28/2015, 9/29/2015 and 9/30/2015. We would like to help Mr. [redacted] as best possible. He can do so by contacting the number provided on the multiple voicemails. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
February 15,...
2017 ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms. [redacted] regarding this issue. We advised Ms. [redacted] her computers warranty ended 7/9/2012 so it is no longer eligible for repair under the warranty. We did have Ms. [redacted] computer in our repair depot in the fall of 2016 and at that time the optical disk drive was working however we did not test the functions of the product burning CD’s. We let her know she may attempt to reinstall her operating system to see if that will help resolve her issue otherwise we do offer out of warranty repair for $259.99 USD plus tax and that cover parts and labor. Ms. [redacted] is going to attempt to reinstall her software and if that does not work she may check with a local repair shop for further assistance.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
3/30/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: Case# [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has contacted Ms. [redacted] and discussed with her the issues she is experiencing with internet connectivity. We have agreed to provide priority overnight shipping (does not include packaging) into us. Also, we will bump her unit to the front of the line for repair upon receipt. Then, once the computer has completed repair, we will be sending it back priority overnight as well. We will also be upgrading her warranty 60 days due to the multiple repair issues. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because: I should not have to pay for this repair at all. The item had ship damage. This was clearly stated by rep. The only reason I paid the $25 is that I need that laptop for school and I CANT AFFORD A BRAND NEW ONE. If I am refunded the $25 I paid for the repair, I will be satisfied. Otherwise, my complaint still stands.
Regards,
[redacted]
September 10,...
2015 ...⇄ Revdex.com 1005 La PosadaAustin, TX 78752 RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. **. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Mr. ** regarding this issue. We had Mr. ** send his computer in to be inspected for damages at our expense. After inspection of the computer we found there is a bend in the lid on the left side of the notebook and the crack on the LCD screen originates from this location. We have advised Mr. ** this is not a defect with the notebook and we have offered to reduce the fee for our out of warranty repair to $60 for him to repair the computer. Mr. ** has accepted our offer and we are currently repairing the computer and it will be returned to him shortly. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
7/07/2015 Revdex.com Austin Office [redacted]
[redacted]...
[redacted] RE: [redacted] Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care contacted [redacted] on behalf of his complaint. We apologize for any misinformation [redacted] received in regard to the specifications of his computer. The Quick User Reference Guide [redacted] is referring to is a generic guide for all the variations of models in this particular computer series. If [redacted] needed more information regarding specifications for his model, the specifications are listed on the outside of the computers original packaging. I have reviewed the Chat Logs that [redacted] is referring to in his Revdex.com Complaint and originally [redacted] was advised by one of our agents that the unit does have wireless capability, but the agent quickly corrected his statement letting [redacted] know that after speaking with engineering, the unit does not have wireless capability. [redacted] was also informed that the unit does not have wireless capability after speaking with chat support. We apologize for any inconvenience this may have caused [redacted]. While we are unable to exchange his unit for a different model, If [redacted] is within his return period with Walmart to exchange or be refunded for the unit he can certainly check his options with them, or he can hard wire the unit to the internet. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
February 10, 2015 Revdex.comAustin Office1005 La PosadaAustin, TX 78752 RE: Case# [redacted] [redacted]...
[redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. We regret to hear of the difficulties Ms. [redacted] may be experiencing with her Notebook. An agent from Acer’s Corporate Customer Care contacted Ms. [redacted] and informed her we will not be replacing the unit and offered to have her work with technical support to try to resolve the issue by phone. Ms. [redacted] and her son James both refuse to work with our technicians and refuse to send the unit in for repair. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because: They did reach out to me, however I would like the process to be in writing through a mediator. I wouldn't have contacted the Revdex.com otherwise.
Regards,
[redacted]