Acima Credit

Complaint: [redacted]
I am rejecting this response because:I also filed a dispute with Experian regarding the incorrect amount that was charged off and they did not correct the error with them. If you look at the attachments, Experian had an amount owed of $1269 and Acima told them that I now owe $1707 instead of the $106.90 that I owe according to the email that I have from them and that you received. They never corrected the charged off amount as they stated in their response to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I feel this situation is unfair.  If they want to make a settlement they can contact me either email or preferably regular mail.  Again let me reiterate, I am not returning the property as I have already paid more than it's total value.
Sincerely,
[redacted]

Acima Credit, LLC (FKA: Simple Finance; hereinafter “Acima” or “us” or “we”) received the complaint filed by Ms. [redacted] through the Revdex.com on May 10, 2017. We have investigated the allegations and are prepared to provide all the facts surrounding the transaction to fully...

explain the nature of the Lease Agreement (“Agreement”) and the contractual obligations of Ms. [redacted].Acima is a virtual rent-to-own organization that partners with retail merchants to provide alternative lease-purchase financing to those who may not qualify for traditional financing.  On December 4, 2016, Acima purchased two (2) Seiki smart TVs, a computer table, and an Xbox console (the “Property”) from Furniture & Electronics (the “Merchant”) for $1,950.00.  Ms. [redacted] subsequently entered into the Agreement to lease-to-own the Property from Acima for bi-weekly payments of $153.46 for a term of twelve (12) months.  Acima offers two early purchase options (EPOs) as a courtesy to our customers to help our customers save some money.  The 90-day EPO stipulates that the lessee may purchase the property from Acima at any time during the first ninety (90) days of the Agreement by paying the cash price of the Property ($1,950.00).  The second EPO stipulates that the customer may terminate the Agreement by paying a lump sum equal to 50% of the remaining lease renewal payments.  On February 6, 2017, Ms. [redacted] called Acima to inquire about her account balance and made an additional payment of $1,000.00.  Our agent informed Ms. [redacted] that her remaining balance was $296.16 to be paid off before her EPO expiration date of March 5.  Our agent also informed Ms. [redacted] that her additional payment pre-pays her regularly scheduled renewal payments and her next automatic payment will be due in the amount of $74.22 on May 5, 2017; well past the 90-Day EPO expiration date.  We did not hear from Ms. [redacted] until May 10, 2017 when she was informed her 90-day EPO expired in March.  Ms. [redacted] complains that she “did not fully understand what [she] was [signing]” and “this is unfair.”  Ms. [redacted] elected to enter the Agreement at will.   The Agreement states in Section 3, “This Agreement is a lease… If you do not want to lease the Property but would rather buy the Property now, you should consider cash or credit terms available to you.”  If Ms. [redacted] did not understand what she was signing, it was her responsibility to clarify with Acima or take the time to read the Agreement.  Ms. [redacted] has been a great patron to Acima and we greatly appreciate her business.  Ms. [redacted] may still terminate the Agreement for an amount less than the full contract balance.  Ms. [redacted] is eligible for her second EPO by paying 50% of the remaining renewal payments to purchase the Property and terminate the Agreement.  This EPO balance as of May 15 is $1,150.95.  Ms. [redacted] may also terminate the Agreement by returning the Property to Acima and paying any applicable balances.  If Ms. [redacted] would like to discuss the options available to her, we invite her to call our Customer Service Department at (801) 297-1982.

Acima Credit, LLC received the complaint filed by Mr. [redacted] through the Revdex.com on November 6, 2017. We have prepared our response below.   Acima is a virtual rent-to- own organization that offers alternative financing to consumers who may not qualify for traditional...

financing. Acima offers only one lease model. Our lease model constitutes a 12- month lease of the property to the customers wherein the customer rents the property from Acima for a period of 12-months before acquiring ownership of the property through regularly scheduled lease renewal payments. As a courtesy to our customers, Acima offers two early purchase options (“EPOs”); each of which reduces the cost of ownership to the customer, and terminates the Agreement earlier than the 12-month contractual term contained within the lease.   Our first EPO is our 90-Day EPO. This option allows our customers to purchase the property at the invoice price, plus a $50.00 initial lease payment and a $10.00 account closure fee, within the first 90 days of the Agreement. The 90-Day EPO is our most affordable option. In this case, the second EPO stipulates that Mr. [redacted] may terminate the agreement at any time after the first 90 days by paying a lump sum equivalent to 75% of the remaining lease renewal payments.   Mr. [redacted] entered into a Lease-Purchase Agreement on August 5, 2017 wherein he agreed to rent tires through bi-weekly payments of $56.25 for a total of $1512.37 unless he exercised an EPO as stated previously. The 90-Day EPO expired on November 5, 2017.   In his complaint, Mr. [redacted] expresses his dissatisfaction with the customer service he received when contacting Acima. We find it unfortunate that he feels this way, however Acima is committed to providing excellent customer service through adequate training of all Acima representatives. Mr. [redacted] claims that Acima spoke “before verifying the information on file.” We are unsure as to which specific incident Mr. [redacted] refers; however, it is a company-wide policy to verify the identity of each customer before discussing private information on their account. Mr. [redacted] called Acima and authorized us to speak with his wife regarding any of his account information before we ever spoke with Mrs. [redacted].   On September 9, 2017, Mrs. [redacted] called Acima to inquire about her husband’s account. Pursuant to Acima’s notes of the conversation, Mrs. [redacted] was advised of the 90-Day deadline on November 5th, and was told that date fell on a Sunday when Acima would be closed. She was informed that she would need to call Acima before the 5th to exercise the 90-Day EPO. The next occasion we received any correspondence from the [redacted]s was on November 6th, the day after the 90-Day EPO expired. Mrs. [redacted] wanted to exercise the 90-Day EPO and was informed that option had expired. Due to their recent hardship regarding a hurricane, Acima offered to extend the deadline for a fee. Mrs. [redacted] became upset that Acima was assessing a fee in order to exercise the 90-Day EPO.   What Mr. and Mrs. [redacted] have failed to understand is that Acima is under no obligation to honor the 90-Day EPO beyond it’s deadline. As a courtesy to the [redacted]’s we have offered to extend the deadline for a fee, despite not having any legal obligation to do so. Any fee we require to extend the 90-Day EPO is non-negotiable.   In his complaint, Mr. [redacted] states he never received a statement or bill from Acima. This is because Mr. [redacted] does not have an account with Acima that is federally mandated to produce statements such as a bank account, nor does Mr. [redacted] have any “bills.” He engaged in a Lease-Purchase Agreement that is renewed every week through his renewal payments. Should Mr. [redacted] wish to terminate his Agreement, he may do so without penalty by returning our property to us.   Mr. [redacted]’s desire resolution to his complaint is to exercise the 90-Day EPO without paying any fee for a deadline extension. This request is rejected, and the fee is non-negotiable. Mr. [redacted] was offered an opportunity to extend the 90-Day EPO for a fee, but did not accept this offer. The offer to extend the deadline for a fee is no longer available. Mr. [redacted] also stated that he wants to pay his account without “interest.” Acima does not charge interest. Mr. [redacted] entered an Agreement to rent property through renewal payments until he paid a total of $1512.37 to acquire ownership of the property.   If Mr. [redacted] may exercise his second EPO and purchase the property by paying 75% of the remaining lease renewal payments by calling Customer Service at (801) 297-1982.

Acima Credit, LLC (“Acima”) received the complaint filed by Ms. [redacted] through the Revdex.com on September 22, 2017. We have provided a response below that addresses her claims of double taxation and explain her contractual obligations. On March 28, 2017, Ms. [redacted]...

applied and was approved for the leasing services of Acima. On March 28, 2017, Acima purchased a queen bedroom set, queen mattress, a night stand, and a chest (the “Property”) from an independent retailer Furniture & Rugs Outlet – located in Lansing, Illinois, and entered into a Lease-Purchase Agreement (“Agreement”) with Ms. [redacted] to rent the Property to her.  The Agreement stipulated that Ms. [redacted] would rent the Property from Acima for a period of 12 months through monthly renewal payments of $246.33 for a total of payments of $3,005.96.  Ms. [redacted] argues in her complaint that she is being double taxed. The state of Illinois requires that sales tax be levied on the purchase of the merchandise. The Property was purchased in Illinois; therefore, sales tax was assessed to the invoice amount of the Property at the point of sale.  Subsequently, Ms. [redacted] maintains possession of the Property in the state of Indiana. In the state of Indiana, we are required to levy taxes on the use of the Property. Because Ms. [redacted] maintains use of the Property in Indiana, the law requires us to assess use tax on each renewal payment. Ms. [redacted] claims that she is being double taxed, however she is not. She was charged sales tax from the sale of the Property in Illinois, and use tax for the use of the Property in Indiana. She also claims that we are requiring payments from her that are not consistent to the terms of the Agreement. Pursuant to the Agreement, “Acima charges and collects sales tax with each Renewal Payment when required to do so by your state. Your payment amount may change to the extent the rate of sales tax changes after the date of this Agreement.” As of the date of this letter, Ms. [redacted] has paid a total of $361.33 toward her total of payments of $3,005.96. Her past due balance is $930.32. She must call our Collections & Recovery Department to cure her default at (801) 297-1983. Ms. [redacted] may not keep our Property without acquiring ownership of the Property according to the terms of the Agreement. Tell us why here...

Acima will not refund the $75 extension fee. Acima is not legally obligated to extend the 90-Day Buyout deadline, but did extend the deadline as a courtesy to Ms. [redacted].

Acima Credit, LLC (FKA: Simple Finance; hereinafter “Acima” or “us” or “we”) received the complaint filed by Ms. [redacted] through the Revdex.com on June 16, 2017. We have investigated the allegations made and have since resolved the issues in Ms. [redacted]’s complaint....

  Ms. [redacted] has requested we defer a payment that was drafted early to be paid at the end of her 12-month lease agreement.  This is not an accommodation Acima offers.  Acima is a rent-to-own company that purchases personal property and subsequently rents the property to the customer through regularly scheduled rental renewal payments.  Acima cannot defer payments as each payment renews the lease agreement for the scheduled period.  The lease agreement is not a loan in as much that interest is charged on the principle loan amount and each payment pays down the principle.  Rather, each payment made on Acima’s lease agreements renew the lease for a scheduled rental period.    Due to Ms. [redacted]’s contact settings, we are unable to reach her by phone or email.  Ms. [redacted] may expect a letter containing the details of the resolution she requested.  We apologize for the inconvenience and difficulty this issue has caused Ms. [redacted].  Acima greatly values Ms. [redacted] and her patronage and we hope to continue an amicable relationship.  If Ms. [redacted] desires further information, she may call our Customer Service Department at (801) 297-1982.

Simple RTO, LLC received the complaint filed by Mr. [redacted], on behalf of his wife [redacted], through the Revdex.com on October 12, 2016. We have investigated the allegations made and will be adjusting Ms. [redacted]’s lease per her request. We have contacted a consignment...

merchant in her area and have made arrangements to have the merchandise she does not wish to keep picked up. We will be adjusting her lease based on the merchandise she is going to keep and, if applicable, will administer a refund. If there is anything remaining owed to us by Ms. [redacted], we will address that in her lease adjustment. We hope to maintain an amicable business relationship with Ms. [redacted] and Mr. [redacted], and look forward to doing business with them in the future.

Acima Credit, LLC (“Acima”) received the complaint filed by Ms. [redacted]. [redacted] through the Revdex.com on September 1, 2017. We have investigated the allegations in the complaint and have prepared a response to address the allegations and explain the nature of the...

Lease-Purchase Agreement (“Agreement”) and the contractual obligations of Ms. [redacted].   Acima is a virtual rent-to-own organization that offers alternative financing to those who may not qualify for traditional financing. On June 17, 2017, Ms. [redacted] applied and was approved for our leasing services through an independent third-party retailer – Goodwill of Central and Northern Arizona (the “Merchant”) – located in Gilbert, AZ. On this date, Acima purchased a sofa and loveseat (the “Property”) from the Merchant on behalf of Ms. [redacted] for $1,016.94 (the “Invoice Amount”). Acima offers only one lease model. Our lease model constitutes a 12-month lease of the property to the customer herein the customer rents the property from Acima for a period of 12 months before acquiring ownership of the property through regularly scheduled renewal payments. As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and terminates the lease earlier than the 12-month contractual term contained within the Agreement.   Our first EPO is our 90-Day Option. This option allows our customer to purchase the Property by paying the Invoice Amount, plus a $10.00 closure fee, within the first 90 days of the Agreement. The 90-Day Option is our most affordable option. The second EPO stipulates that a customer may terminate the Agreement at any time by paying a lump sum equivalent to 75% of the remaining lease renewal payments. In order to exercise either EPO, a customer must be currents on payments, and call Acima’s Customer Service Department to initiate the payoff process.   On June 17, 2017, Ms. [redacted] entered into the Agreement with Acima wherein she agreed to rent the Property for the duration of the 12-month rental term by making 26 bi-weekly payments of $79.79 for a total of $2,114.54, unless she exercised an EPO. The 90-Day Option expires on October 17, 2017.   In her complaint, Ms. [redacted] claims that she was manipulated out of a full buy-out option. This is not true. Ms. [redacted] is still able to exercise her 90-Day Buyout until October 17, 2017 and after that date she is still eligible to exercise the second EPO which will allow her to purchase our Property for a discounted price.   She claims she texted Acima to let us know she had a new bank account. Acima keeps a record of any text messages we receive from customers. We never received a text from Ms. [redacted] regarding banking information.   Although Ms. [redacted] claims she did not know when payments would begin, the Agreement states the renewal payments of $79.79 would begin “no sooner than 7 days from the delivery date.” The Property was delivered on July 24, 2017 and her first payment was due on August 4, 2017. The payment processed on August 4, 2017 was returned to us unpaid. Ms. [redacted] has failed to pay the first three renewal payments. She has breached her Agreement and has a past due balance of $329.37. She must cure her default immediately. Ms. [redacted] is not permitted to remain in possession of our Property without paying for it.   Once Acima received the complaint filed by Ms. [redacted] through the Revdex.com, a Customer Service Manager called her two times and left voice messages asking M.s [redacted] to call us back. The manager explained the purpose of her call was in response to the complaint that had been filed and that we were attempted to explain the Agreement and help Ms. [redacted] catch up on her payments if she desired. If Ms. [redacted] still wished to  return the Property to us then our manager would give instructions as to how she could return the Property and terminate the Agreement with Acima.   Ms. [redacted] never answered the phone nor did she return the call to the manager. At this point in time, Ms. [redacted] has not spoken to any representative on the phone regarding her questions or concerns. She has not responded to our attempted to assist her. Ms. [redacted] has until October 22, 2017 to exercise the 90-Day Option to purchase the Property for $1,066.94. If she wishes to return the Property, she must return the call of the manager that has left two messages for her.

Ms. [redacted] is responsible for reading and understanding the obligations of her Lease-Purchase Agreement prior to signing it. Ms. [redacted] cannot change the terms of her Agreement with Acima simply because she failed to understand her obligations. Ms. [redacted] is legally obligated to pay to Acima the total of payments of $591.60 or exercise her 90-Day EPO by paying $300.00 on or before October 25, 2017 . If she chooses to withhold payments and remain in possession of Acima’s property she will be in breach of her Agreement. Acima reports both positive and negative transaction history to Experian. Ms. [redacted] may see the status of her account with Acima reported negatively on her credit report. To the cure the default on her account, Ms. [redacted] may call our Customer Service Department at (801) 297-1982.

Complaint: [redacted]
I am rejecting this response because: you have assessed expenses that I did not authorize. What you are doing is predatory and unethical.
Sincerely,
[redacted]

On April 26, 2018, Acima Credit, LLC (hereinafter “Acima,” “we,” “our,” “us”) received a complaint filed by Ms. [redacted] through the Revdex.com.  We have investigated the allegations and have prepared a response to explain the situation subject to Ms. [redacted]’s complaint. On...

March 7, 2018, Ms. [redacted] entered a lease-purchase agreement (the “Agreement”) with Acima to finance the purchase of 4 tires and 2 wheels (the “Property”).  The Agreement stipulates that the customer will not commence payments until their first payday following the delivery of the Property, but no sooner than seven days after delivery.  The core of Ms. [redacted]’s complaint is that she does not have all of the Property in her possession due to a failure by FedEx. The Property, with the exception of one wheel and tire, has been reported by FedEx as lost and unrecoverable as of March 27, 2018.  Ms. [redacted] is in possession of one wheel. Ms. [redacted]’s plea for relief is to have the Agreement cancelled.  We are happy to accommodate this request, provided Ms. [redacted] returns the wheel in her possession.  To begin arrangements for lease cancellation, Ms. [redacted] may call our Resolutions Department at (801) 297-1986.

Simple RTO, LLC (DBA: Simple Finance, hereinafter “Simple” or “us” or “we”) received the complaint filed by Ms. [redacted] through the Revdex.com on September 16, 2016. We have investigated the allegations made and are prepared to provide the facts surrounding the transaction and...

to fully explain the nature of the Lease-Purchase Agreement (the “Agreement”).Simple is a virtual rent-to-own organization that provides alternative leasing options to those who do not qualify for traditional financing options. We purchase household goods from independent third-party merchants and then offer a 12-month lease of our purchased property to consumers who are approved for our services.If a customer pays all of the lease renewal payments, or exercises an Early Purchase Option (“EPO”) (described below), they may acquire ownership of the property. Ms. [redacted] applied, and was approved for, this leasing service from Simple. On June 18, 2016, Ms. [redacted] electronically signed the Agreement with Simple to lease our property, that we purchased from an independent third-party located in Temple Hill, MD. We presume that Thomas was/is an employee of JMD, whom we shall refer to as the “Merchant”. As we are a virtual company we were not present at the time the lease was signed and as such have no way of verifying the validity of the allegations made regarding the Merchant. Therefore, we will only address Ms. [redacted]’ issues pertaining to the terms of the lease agreement.Ms. [redacted] states in her complaint that, “The 90 day buy out is not the total of the exact purchase. The total buy out amount to the $786.10. A $60.00 buy out fee was tacked on.”Before signing the Agreement, Ms. [redacted] had access to a copy of the Agreement and was able to fully review the conditions therein prior to signing the Agreement. She had the opportunity to be made aware of all the terms of the buyout and the associated fees which are stated in the Agreement as follows: “You may choose to purchase the Property at any time during the first ninety (90) days of this Agreement by paying $786.10 (“90 Day Buyout”). The 90-Day Buyout amount equals the Simple Cash Price, plus a 90-Day Buyout Fee of $10.00, minus any periodic lease payments you have made, plus any other charges” and that, “The ‘Simple Cash Price’ equals $776.10, which is the unpaid retail price of the Property quoted by the Merchant (also known as the “Invoice Amount” which includes tax), plus the Initial Lease Payment.” Ms. [redacted] alleges that, “Simple finance is available to set up your payments and so forth, no longer make their self available after a while. I have been trying to call them and every time I call, I never get an answer. The recording asks if I want to leave a message and to press 1. I press one and the recording says they are closed and to leave a message and someone will get back. That never happens.”If Ms. [redacted] would like to speak with one of our representative she needs to call during our business hours, which are Monday-Friday from 7 AM to 6 PM MST (9 AM to 8 PM EDT) and Saturdays from 8 am to 4 pm MST (10 AM to 6 PM EDT). We received the voicemail left by Ms. [redacted] on September 14. Simple returned her call and left her and a voice message. Ms. [redacted] also states, “I am stuck going over the 90 day buy out because there is no one to accept my extra payments so that I won’t have to pay twice for a couch.”The Agreement identifies that we afford the customer two EPOs. The two (2) EPOs available are; first, the 90-Day Buyout: “You may choose to purchase the Property at any time during the first ninety (90) days of this Agreement by paying $786.10 (“90-Day Buyout”).;” and the second EPO, “After ninety (90) days of this Agreement, you may purchase the Property by paying seventy-five (75%) percent of the total remaining periodic lease payments, plus any other charges.” Since the 90-Day Buyout Option has expired, the only remaining Early Purchase Option will allow Ms. [redacted] to purchase the property by paying seventy-five 75% of the total remaining periodic lease payments, plus any other charges. As of the date of this response, her EPO is $829.35; this EPO is good until her next payment which is due on October 7, 2016.

Acima Credit, LLC (FKA: Simple Finance; hereinafter “Acima” or “us” or “we”) received the complaint filed by Ms. [redacted] through the Revdex.com on May 17, 2017. We have investigated the allegations and are prepared to provide all the facts surrounding the transaction to fully explain...

the nature of the Lease Agreement (“Agreement”) and the contractual obligations of Ms. [redacted].Acima is a virtual rent-to-own organization that partners with retail merchants to provide alternative lease-purchase financing to those who may not qualify for traditional financing.  On January 19, 2017, Acima purchased two (2) barstools and a sofa chaise (the “Property”) from Furniture & Electronics (the “Merchant”) for $1,078.35.  Ms. [redacted] subsequently entered into a Rental-Purchase Agreement with Acima to rent the Property through bi-weekly payments of $84.61 for a term of twelve (12) months.Acima offers two early purchase options (EPOs) as a courtesy to our customers to help our customers save some money.  The 90-day EPO stipulates that the lessee may purchase the Property from Acima at any time during the first ninety (90) days of the Agreement by paying the cash price of the Property, plus the initial payment, plus a $10.00 account closure fee ($1,128.35).  The second EPO stipulates that the customer may terminate the Agreement by paying a lump sum equal to 75% of the remaining lease renewal payments.  On April 15, 2017, Ms. [redacted] called Acima to inquire about the expiration of her 90-Day EPO.  Our agent advised Ms. [redacted] her 90-Day EPO expired on April 24, 2017.  Ms. [redacted] alleges she was told in February 2017 she “only owed less than [$]665.”  We have no records of any telephone or email communications with Ms. [redacted] during the entire month of February 2017.  She further alleges that the “charges for time of lease would be [$]2100 over 12 months.  The “Total of Payments” is clearly listed in Section 2 of the Agreement as $2239.86.  Section 2 states, “The Total of Payments is the amount [Ms. [redacted]] must pay in order to acquire ownership of the Property, unless [Ms. [redacted]] exercise[s] an early purchase option.”Ms. [redacted] has proposed paying $250.00 as a sufficient settlement of her account.  Acima does not accept this option as it is not permitted within the terms of the Agreement.  Ms. [redacted] is responsible for an outstanding contract balance of $942.59.  The second EPO option is available to Ms. [redacted] and as of the date of this response, Ms. [redacted] is permitted to purchase the Property for $561.85.  If Ms. [redacted] no longer finds the terms of the Agreement desireable, she may enact her rights to terminate in Section 8 of the Agreement by returning the Property to Acima.  If Ms. [redacted] requires further information or wishes to inquire about termination options, we encourage her to call our Customer Service Department at (801) 297-1982.

Acima Credit, LLC (FKA Simple Finance; hereinafter “Acima,” “us,” “we,” “our”) received the complaint filed by Ms. [redacted] through the Revdex.com on August 3, 2017. We have investigated the allegations and are prepared to provide the facts surrounding the transaction to fully explain...

the nature of the Lease-Purchase Agreement (“Agreement”) and the contractual obligations of Ms. [redacted].   Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing. Acima offers only one lease model. Our lease model constitutes a 12-month lease of the property to the customer wherein the customer rents the property from Acima for a period of 12 months before acquiring ownership of the property through regularly scheduled lease renewal payments. As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and terminates the Agreement earlier than the 12-month contractual term contained within the Agreement.   On August 12, 2016, Acima purchased a queen mattress and split box (the “Property”) from Furniture Mecca (the “Merchant”), located in Philadelphia, PA, for $756.00. Ms. [redacted] subsequently entered into a Lease-Purchase Agreement with Acima wherein she agreed to rent the Property through monthly payments of $128.52 plus sales tax for a term of twelve months. If Ms. [redacted] were to hold the Agreement for the full 12-month terms, her total of payments would be $1,512.00   Our first EPO is our 90-Day EPO. The option allows our customers to purchase the property at the invoice price, plus a $40.00 initial lease payment and a $10.00 account closure fee, within the first 90 days of the Agreement. The 90-Day EPO is our most affordable option. The second EPO stipulates that a customer may terminate the agreement at any time by paying a lump sum equivalent to 75% of the remaining lease renewal payments. In order to exercise either EPO, a customer must call Acima’s Customer Service Department and initiate the payoff process. Acima will not initiate an EPO payoff without appropriate consent from the customer because such action would necessarily require Acima to withdraw more than the regularly scheduled payment amount.     Ms. [redacted] claimed, “6 months later they are still withdrawing from my bank account.” Acima has only withdrawn payments in the amount and on the dates, that were authorized pursuant to the Agreement. Ms. [redacted] also states, “They did not give me paperwork about a lease agreement for 12 months.” Acima provides a copy of the Agreement at the Merchant’s store prior to and after signing the Agreement. Approximately a week after Ms. [redacted] engaged in the Agreement, Acima mailed a copy of the Agreement to Ms. [redacted]’s home address as provided to us on her original application.   As of the date of this letter, Ms. [redacted] has paid a total of $1,285.20 towards her total balance of $1,542.24. Ms. [redacted] put a stop payment on her bank account and is now behind one renewal payment, for a total past due balance of $128.52. If Ms. [redacted] wishes to obtain ownership of the Property, she must call our Collections and Recovery Department at (801) 297-1980 to cure the default on her account.   We value Ms. [redacted] as a customer and greatly appreciate her business. We hope to do business with her again in the future.  If Ms. [redacted] requires or desires further information, we encourage her to call our Customer Service Department at (801) 297-1982 for assistance.

On December 29, 2017, Acima Credit, LLC (hereinafter “Acima,” “we,” “us,” “our”) received a complaint filed by Ms. [redacted] through the Revdex.com.  We have investigated the allegations and are prepared to provide the facts surrounding the transaction to fully explain the...

nature of the Lease-Purchase Agreement (the “Agreement”) and the contractual obligations for Ms. [redacted].  Ms. [redacted] alleges that Acima practices predatory lending.  Acima is not a lending company, but  a virtual rent-to-own organization that offers alternative financing to consumers who may not qualify for traditional financing. Acima offers only one lease model. Our lease model constitutes a 12-month lease of the property to the customers wherein the customer rents the property from Acima for a period of 12 months before acquiring ownership of the property through regularly scheduled lease renewal payments. As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and terminates the Agreement earlier than the 12-month contractual term contained within the lease.  Our first EPO is our 90-Day EPO. This option allows our customers to purchase the property at the invoice price, plus a $50.00 initial lease payment and a $10.00 account closure fee, within the first 90 days of the Agreement. The 90-Day EPO is our most affordable option. The second EPO stipulates that you may terminate the Agreement at any time after the first 90 days by paying a lump sum equivalent to 50% of the remaining lease renewal payments.  On July 23, 2017, Ms. [redacted] entered an independent third-party retail store – Jennifer Furniture (the “Merchant”) – located in Stamford, Connecticut. While at the Merchant, Ms. [redacted] voluntarily provided her personal information so as to initiate an application for our services. We received her application, underwrote the application, and responded offering our services. On July 23, 2017, Ms. [redacted] signed the “Agreement wherein she agreed to rent a queen size power base mattress (the “Property”) for a 12-month period through monthly payments of $329.14 for a total of $3,690.00 to acquire ownership of the Property.  Ms. [redacted]’ 90-Day EPO amount was $1,855.00 and expired on November 19, 2017. To date, Ms. [redacted] has paid a total of $1,287.96 towards her total of payments to acquire ownership of the Property.  Ms. [redacted] has a remaining balance of $2,402.04 unless she exercises her second EPO, which, as of the date of this response, would cost $1,201.02 to acquire ownership of the Property.  Ms. [redacted] was given every page of the Agreement and she signed in wet ink. Ms. [redacted], through her signature, acknowledged the payment terms therein, including the 90-Day EPO and the total of payments. We will not extend Ms. [redacted]’ 90-Day EPO. Her balances will remain as posted. If Ms. [redacted] needs another copy of her Agreement or has additional questions, she may call our Customer Service Department at (801) 297-1982.  Tell us why here...

On January 31, 2018, Acima Credit, LLC (hereinafter “Acima,” “we,” “us,” “our”) received a complaint filed by Ms. [redacted] through the Revdex.com. We have investigated the allegations and have prepared a response to explain the nature of the Lease-Purchase Agreement (the “Agreement”)....

 Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing.  Acima offers only one lease model, which is a 12-month lease. Under the Acima lease program, a customer selects property from an independent third-party merchant, and Acima purchases that property from the merchant. The customer takes the property and leases it from Acima until all of the scheduled payments have been made. After all the payments have been made, the Agreement has been satisfied and the customer owns the property.  As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and satisfies the Agreement earlier than the 12-month contractual term contained within the Agreement.  Ms. [redacted] alleges Acima has charged and collected double sales tax from her on her purchase of two chaise lounges (the “Property”) through the Agreement.  This is untrue.  Acima purchased the Property from a third-party merchant, American Direct Factory Furniture, located in Indianapolis, Indiana.  At the time of purchase, Acima did not pay sales tax on the purchase.  Acima is tax exempt on purchases and licensed to collect and remit sales tax after the resale of the Property to Ms. [redacted]. Indiana tax code requires Acima to charge tax on all rental payments made by customers toward the purchase of their property.  Ms. [redacted] was charged sales tax on each payment she made, including her payoff payment, to Acima for the purchase of her Property as required by the Indiana law. We hope this explanation helps Ms. [redacted] understand her tax obligations to Indiana for the purchase of her Property.  If Ms. [redacted] has further questions or concerns, we encourage her to call our Customer Service Department at (801) 297-1982.

Complaint: [redacted]
I am rejecting this response because:The company continues to lie about items and they did not include information that I tried to make certain arrangements to make payments and they continued to use the same account that they had previous but was informed that it was no longer active not only that the company was asked to change the day of the month to a certain day but they refused also.
Sincerely,
[redacted]

Acima Credit, LLC received the complaint filed by Ms. [redacted] through the Revdex.com on April 18, 2018.  We are working directly with the customer to resolve the issues Ms. [redacted] complained of in her complaint. We are asking Ms. [redacted] to contact our Compliance Department either...

via email at [email protected] or by telephone at (801) 297-1933.

Acima Credit, LLC received Ms. [redacted]’s second rejection of our response on May 1, 2018. Ms. [redacted] has not presented any additional issues in her rejection response.  We have fully addressed the issues listed in her original complaint and subsequent rejections. We offered Ms. [redacted] resolutions for her complaints and explanations of her situation.  If Ms. [redacted] has further questions, she may call our Collections and Recovery Department at (801) 297-1983.