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Acima Credit Reviews (246)

The Lease-Purchase Agreement was available for Ms. [redacted] to review prior to signing the Agreement. If she did not understand the language, she was able to take the Agreement home and spend sufficient time reviewing the terms before entering into the Agreement. Ms. [redacted] may review the statutory requirements found in M.G.L.A. 93 § 90 et. seq. to see that Acima has written the Agreement in a language that is considered clear and conspicuous. With respect to the payment provisions, the Agreement states “An Initial Lease Payment of $50.00 is due when this Agreement is signed, and additional lease payments of $327.25 are due monthly thereafter…” The Agreement also states, “The total of your payments will be $3977.00 (“Total of Payments”). The Total of Payments is the amount you must pay in order to acquire ownership of the Property, unless you exercise an early purchase option as outlined herein.” This language is clear and easy to understand.  Above the body of the text, in bold-faced font that is larger than the body of the text, there is a table on the Agreement that contains 5 columns with sufficient spacing as to draw attention to it. The table provides a summary of the numerical amounts contained within the Agreement for quick reference. The table specifically provides the Invoice Amount, Number of Payments, Lease Payment Amount, Total of Payments for Ownership, and the 90-Day Buyout Amount with the corresponding numerical amounts. Ms. [redacted]’s claim that the terms of the Agreement are unclear and intentionally hidden are false.  If Ms. [redacted] would like to return the property, she may contact Acima’s Customer Service Department at (801) 297-1982 for return instructions. We must be aware that in order to initiate a return of the property and terminate the agreement, Ms. [redacted] must be current on her payments. As of the date of this response, she has a past due balance of $1434.00Tell us why here...

Acima Credit, LLC (hereinafter “Acima” or “us” or “we”) received Ms. [redacted]’s rejection of our complaint response on February 24, 2017.  Ms. [redacted] has rejected our response based on a misunderstanding between Acima, the Merchant, and Ms. [redacted]. Ms. [redacted] alleges in her rejection comments that she has “spoke with both an employee and a manager at the store [she] purchased the ‘Property’ and neither know of the 100% interest fee applied to the purchase price if the price was not paid off in 90 days.”  Ms. [redacted] claims the Merchants’ lack of knowledge is the reason she did not know about the “100% interest fee.”  We would like to first address the lack of knowledge regarding our Merchant.  The Agreement is a binding contract between Ms. [redacted] and Acima regarding our purchase of the Property from the Merchant.  The Merchant is a third party to the Agreement between Ms. [redacted] and Acima.  Therefore, the Merchant’s explanation of the Agreement terms is ultimately independent of the actual transaction and Agreement terms.  The Merchant acted as an agent on Ms. [redacted]’s behalf and provided information regarding the Agreement upon which Ms. [redacted] based her decision to initiate the Agreement.  If Ms. [redacted] feels the Merchant was untruthful or hid terms of the Agreement, she must seek relief with the Merchant.  Secondly, as thoroughly explained in our previous response, Acima does not charge interest on our lease agreements.  We offer one Agreement model.  This Agreement is a 12-month lease of the Property to the customer with regular lease renewal payments made over the course of the 12-month term.   The regular lease renewal payments reflect the total contracted rental price of the Property.  Acima encourages our customers to pay off leases early in order to save our customers some money.  The 90-Day early purchase option (EPO) is our most affordable option because customers have 90 days to pay off the retail price of the Property.  We also provide a secondary EPO that is useable at any time throughout the term of the Agreement.  Customers may use this EPO by paying 75% of the remaining Agreement balance.  Ms. [redacted] is invited to exercise this EPO at any time to terminate her Agreement with us.  Acima looks to enrich the lives of our merchants and customers by providing alternative financing and excellent service.  We hope Ms. [redacted] finds this information satisfactory.  If Ms. [redacted] requires or desires further assistance with her Agreement, we encourage her to contact our Customer Service Department at (801)297-1982.

On January 19, 2018, Acima Credit, LLC (hereinafter “Acima,” “we,” “us,” “our”) received a complaint filed by Mr. [redacted] through the Revdex.com. We have investigated the allegations and have prepared a response to explain the nature of the Lease-Purchase Agreement (the “Agreement”)...

and the contractual obligations of Mr. [redacted].  Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing.  Acima offers only one lease model, which is a 12-month lease. Under the Acima lease program, a customer selects property from an independent third-party merchant, and Acima purchases that property from the merchant. The customer takes the property and leases it from Acima until all of the scheduled payments have been made. After all the payments have been made, the Agreement has been satisfied and the customer owns the property.  As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and satisfies the Agreement earlier than the 12-month contractual term contained within the Agreement.  On August 15, 2017, Mr. [redacted] entered the Agreement to rent 2 queen mattresses, bed frames, and box springs (the “Property”) from Acima.  Mr. [redacted] was scheduled for bi-weekly payments of $51.62 for the period of 12 months.  On September 5, 2017, Mr. [redacted] called and notified Acima that he had been a victim of the Hurricane Harvey disaster and needed to defer his regularly scheduled payments until September 20, 2017.  Acima was happy to accommodate this request and deferred Mr. [redacted]’s payments until automatic payments resumed on October 13, 2017.  We did not charge Mr. [redacted] late fees on payments during this time period.  Mr. [redacted] alleges that Acima has been monitoring his checking account and withdrawing payments upon any deposit into his checking account.  This is not true.  Acima only charges payments to our customers’ checking accounts as authorized under the regular lease renewal payment schedule authorized under Paragraph 3 of the Agreement. Mr. [redacted] contracted for bi-weekly payments due every-other Friday.  Acima attempted to take payments from Mr. [redacted] on October 13 and 27, November 10 and 24, December 8 and 22, and January 5 and January 19 according to the payment schedule authorized in the Agreement.  Mr. [redacted] called Acima to arrange catch-up and one-time payments to begin paying off his past due balance.  Mr. [redacted] alleges that Acima has threatened legal action against him. Acima presently has no intentions of pursuing legal action or relief against Mr. [redacted] and has not made any threats to this effect.  Mr. [redacted] alleges Acima is calling him six times per day.  Acima operates the collection calls on an automatic dialer.  The dialer is programmed to call a customer not more than three times per day.  Acima keeps detailed call records.  Our records show we have not called Mr. [redacted]s more than three times in one day.   Acima has demonstrated flexibility and understanding with Mr. [redacted].  We understand that the natural disaster has placed financial stress on our customers located in affected areas.  Acima accommodated Mr. [redacted]’s request to defer payments until September 20, 2017 and have attempted to arrange catch-up plans to help Mr. [redacted] get his payment schedule back on track. If Mr. [redacted] would like to change his payment frequency, or has further questions or concerns, we encourage him to call our Collections and Recovery Department at (801) 297-1983 to receive further assistance.

Ms. [redacted], please refer to your Agreement for the following calculation of the lease. The Total of Payments ($441.66) minus the Initial Payment ($50.00) is $391.66, divided by the number of renewal payments (26), and the result is $15.07, which is your renewal payment amount. The $50.00 initial payment was applied to your Total of Payments. The Initial payment is a rent payment, not a “principle” reduction payment like you may be used to seeing in a traditional loan arrangement.

On January 26, 2018, Acima Credit, LLC (hereinafter “Acima,” “we,” “us,” “our”) received a complaint filed by Ms. [redacted] through the Revdex.com. We have investigated her allegations and have prepared a response to explain the nature of the Lease-Purchase Agreement (the “Agreement”)...

and the contractual obligations of Ms. [redacted].  Acima is a virtual rent-to-own company offering alternative financing for those who may not qualify for traditional financing.  Acima offers only one lease model, which is a 12-month lease. Under the Acima lease program, a customer selects property from an independent third-party merchant, and Acima purchases that property from the merchant. The customer takes the property and leases it from Acima until all of the scheduled payments have been made. After all the payments have been made, the Agreement has been satisfied and the customer owns the property.  As a courtesy to our customers, Acima offers two early purchase options (EPOs); each of which reduces the cost of ownership to the customer, and satisfies the Agreement earlier than the 12-month contractual term contained within the Agreement.  On October 19, 2017, Ms. [redacted] entered into a lease-purchase agreement with Acima to rent a throttle body unit and accelerator pedal position sensor (the “Property”) through 26 bi-weekly renewal payments of $47.34 for a total of $1,270.63 (“Total of Payments”) throughout the course of the 12-month lease. Ms. [redacted] would not be able to obtain ownership of the Property without making all 26 renewal payments to pay the Total of Payments. Ms. [redacted] failed to make 3 consecutive payments December 28, 2017, and January 11 and 25 of 2018. Due to the failed payment, Ms. [redacted] was assessed a $25.00 returned payment fee for each of the 3 failed payments. Pursuant to Paragraph 4 of the Agreement, Acima is authorized to charge $30.00 returned payment fee. The fees assessed on Ms. [redacted]’s account are valid and contracted for under the Agreement. Acima was not notified of Ms. [redacted]’s changed bank account information until after she had failed to make 3 payments.  Ms. [redacted] was aware of her responsibility to make bi-weekly payments through automatic drafts from her checking account.  Acima is not responsible for any fees assessed against Ms. [redacted] by any banking institution and will not waive any fees assessed. Ms. [redacted] as refused to provide a valid payment method to make her regular lease renewal payments.  Her account is presently past due and requires attention immediately.  We encourage Ms. [redacted] to call our Collections and Recovery Department at (801) 297-1983 to provide a valid payment method and cure her delinquency.

Acima received Ms. [redacted]’s second rejection on February 22, 2017.  We have provided all facts surrounding the dispute.  We regret Ms. [redacted] is not satisfied with the information and resolution provided.  However, there is nothing more Acima is willing or capable of offering.  If. Ms. [redacted] requires further information, we invite her to call our Customer Service Department at (801)297-1982.

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Address: 9815 S Monroe St Fl 4, Sandy, Utah, United States, 84070-4296

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