Acme Home Services

Acclaim Air, LLC agrees to refund *** *** the $that she financed for the year maintenance agreement.This is what the customer has ask for and we agreeThank You *** *** Office Manager for Acclaim Air, LLC P.SThere is no ACME Air

After reading ACME's response I have to disagree with the majority of what was said (see my original complaint)First and foremost when they came out the heater was not in working order and when they left (both times) the heater was not in working order. I called a different company they came out identified the issue immediately and had it resolved within one visit at a cost to me of $They DID NOT replace any parts and there was no leak they did top off the Freon at no charge as it was a minimal amountIn the response it was stated that the $was paid for parts so untrue this was paid for the Freon that I was told I needed and that ACME took receipt ofAlso the receipt they supplied and the receipt in my possession does not even come close to matchingI sent will send mine but its extremely hard to make sense of. I am prepared to pay for a service call not to exceed $ but nothing more as nothing more was done by this "F" rated companyIf this is not acceptable I will contact my Attorney, I have not done this to date as I had hoped to resolve the issue without involving them. I have a maintenance agreement with this company that I paid for but, I do not ever want them on my property againThis experience is going to make it very difficult for me to trust any company's integrity going forward.Thank you for your attention to this matter.Regards,*** ***

As far as their first visit being on 10-12-with Casey is incorrectThat is actually the third of five visits from the paper work that we can find at this timeThe first one being 10-22-Acme Home Services took over the company from our initial service agreement companyAcme Home services agreed to accept and abide by that original agreementThey took on the responsibility of that company when they purchased themSo they should be held responsible and we should be reimbursed. With Invoice *** with Casey there was a charge of $I do not have access to any book price so I cannot confirm that I got any reduced priceI cannot be assured that anything was wrong with the unit or that any parts were replaced on the unit because I was not given the worn/broken parts and I was not capable of climbing onto the roof to evaluate if any work had been doneSo I cannot assume I received any savings of $373.60, because it ultimately cost me $for work that may not have needed to be done or was done.As for the Invoice *** with Anthony who sold us a Surge ProtectorHe told us we needed one because we had two large TV's and a computer in our household and that is why we need oneThey were pulling/using too much electricityAccording to a licensed Air Conditioning company that was contacted that is a not trueThey laughed at the reason he told us we needed oneThat is $in cost that we did not need

As for the visit on 10/22/12, it was *** *** *** that was at Mrand Mrs***s houseACME Home Services, LLC only went out to the ***s house twiceOnce on 4/12/invoice *** and on 10/14/invoice #ACME Home Services, LLC did not take over *** *** ***'s contractsThe creditors of *** *** *** contacted us and asked ACME Home Services, LLC to provide the services for the customers with maintenance agreements, nor did ACME Home Services, LLC purchase said agreements.Invoice * *** Casey only charged the ***s $157.84, if you look at the invoice you'll see that the unit cost for the 1pl 30amp contactor is $and Casey only charged $when the actual price for our maintenance customers is $which is 20% off and the book price for the plenum seal is $and Casey included this which should have cost $at the 20% off, so the ***s were only charged $and saved $373.60.Invoice *** the ***s purchased a surge protectorAnthony told them that the reason for a surge protector was the same reason people have them for thier computers and other electronics is to protect the air conditioning unit against power surges. Thank You, Voniece A***, Office Manager

I acknowledge that I signed a contract with Acclaim.  I do not dispute this. I have copies of the contract and the work order that I signed with Acclaim. My dispute is that I did not sign a contract with [redacted] nor was I presented with one to sign. Yet my name is on the copy they sent me and they are on my credit record as delinquent and saying that I owe them almost $2k, according to a contract I did not even see, let alone sign, and to whose terms I would never have agreed. Somebody put my name on that contract, and it wasn't me. This is the root of my problem.I will not pay a debt I did not agree to. I signed a contract with your company. I thought I was paying your company, and that [redacted] was a billing service. I agreed to to pay your fees. I did not agree to pay theirs. I was not aware that you had been paid in full, but your company was, or should have been, and when I cancelled this contract, you should have issued a refund immediately to [redacted] But you didn't, and my credit is suffering for it. This is unacceptable to me. And since it was your company's actions, or inaction, that created this problem, I expect your company to fix it.

ACME Home Services, LLC has only been to the [redacted]s home twice ( I have included both these invoices ). The first visit was on 4/12/14, ACME Home Services, LLC sent out Casey for a routine maintenance check invoice[redacted], and Casey did the A/C check, a 1 pole 30 amp contactor, a plenum seal,...

and an hour labor; Casey only charged the [redacted] $157.84 for the contactor which was less that half of the book price. So the [redacted]s saved a total of $373.60 on that visit. Than again on 10/14/15 we sent out Anthony and per our invoice [redacted] and the [redacted]s purchased a surge protector for $390.00. As for the maintenance program, the [redacted]s puchased that from another company so we can cancel the maintenance program, but we can not refund money we never recieved.  Thank You Voniece A[redacted], Office Manager

[redacted]., was it's own company that we managed and owned, the qualifying party never let the [redacted] know he sold the company and also got sick and let the license go and the company went out of business. [redacted] contracted with us to manage them. Just recently the owner broke his contract with us and we no longer manage them. ACME Home Services, LLC is operating under the handyman exception and it says so on our invoices. All companies are separate companies, with their own EIN numbers, insurance, bank accounts., etc. The [redacted]s purchased their program from a company called [redacted] that went out of business back in 2011, that is who they paid for their contract, not us!!! We did not take over nor purchase these contracts, we were contacted to provide the services only, (by the creditor's of [redacted])! A refund is to give back money that was paid. Since we never received any money for their contract we cannot refund it.   Thank You, Voniece A[redacted], Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  My comments are: They never told me the voucher expired, Acclaim stated [redacted] finished his check of a/c unit, and didn't charge, this visit was at no charge from their original call to me to have a winter check up and receive a pre summer check up at no charge. My decision to call my a/c person was because of scare tactics Acclaim told me about my unit.
As I originally wrote on my complaint,when I did not receive the promised check, and tried calling them many times,left messages, and no one ever mentioned that the accountant became ill, WHY NOT???? They are blaming me for this time period, and they failed to tell me.
When they asked for a copy the 2nd time, I did not trust them at all, and that is why I contacted the Revdex.com. Acclaim sounds like they are blaming me for not returning my $$$, thou I totally blame them for what they have put me thru.
I have attached a copy of the $80.00 invoice that they originally had and approved, and now stated have misplaced. I truly hope I receive this within a weeks time and end this horrible situation that you have put me thru. Regarding your rating, before I even put in a complaint, I was told you are F in the Revdex.com, whether it be Acclaim Air or Acme Home Services, You are FFFFFF and more in my book and again, to put a senior thru this is not very acceptable. Revdex.com will be called when I receive this $$$.

ACME Home Services, LLC, no longer manages [redacted]. If you wish to receive an answer to this complaint nor any complaints for [redacted] you must contact them. Thank You, Voniece A[redacted], Office Manager ACME Home Services, LLC

On 12/4/15 ACME Home Services, LLC sent Eric out on a routine maintenance check, but the heat was not working so it should have been a service call. Eric replaced the condensing fan motor and a 1 pole contactor, then he called out our head tech Daryl to help him. Daryl found that there was a freon...

leak, we charged the customer $999.99. The other charge of $104.72 was paid to the parts house not us. Daryl scheduled to go back out on 12/8/15 to do the leak repair. After finishing the leak repair Daryl scheduled for Eric to go back out and replace the blower motor (free of charge) on 12/11/15. The customer was home on 12/4/15, but not there on 12/8/15. We were never at her house on 12/5/15 according to our tickets and computer. Then on 12/10/15, the day before the motor was to come in and Eric was to go back out and replace it, the customer called out another company through their home warranty company. That company said that the blower motor was wired wrong, which we hadn't done this motor yet, and they said that the unit was slightly low on puron,, but their invoice doesn't show how much puron was added. Daryl assures me that the unit was fully charged with freon when he left. ACME Home Services, LLC did all the repairs that [redacted] paid for, and we would have not only fixed, but replaced the blower motor for free if she would have waited one day (when she was scheduled for). It was her decision to call out another company through her home warranty company and pay them. I can not authorize a refund for work that was complete. Thank You, Voniece A[redacted], Office Manager. P.S. I have included copies from our computer of scheduled appointments, our invoice, and the other company's invoice.

After reading ACME's response I have to disagree with the majority of what was said (see my original complaint). First and foremost when they came out  the heater was not in working order and when they left (both times) the heater was not in working order.  I called a different company they came out identified the issue  immediately  and had it resolved within one visit at a cost to me of $65.00. They DID NOT replace any parts and there was no leak they did top off the Freon at no charge as it was a minimal amount. In the response it was stated that the $104.72 was paid for parts so untrue this was paid for the Freon that I was told I needed and that ACME took receipt of. Also the receipt they supplied and the receipt in my possession does not even come close to matching. I sent will send mine but its extremely hard to make sense of. I am prepared to pay for a service call not to exceed $200.00  but nothing more as nothing more was done by this "F" rated company. If this is not acceptable I will contact my Attorney, I have not done this to date as I had hoped to resolve the issue without involving them.  I have a maintenance agreement with this company that I paid for but, I do not ever want them on my property again. This experience is going to make it very difficult for me to trust any company's integrity going forward.
Thank you for your attention to this matter.
Regards,
[redacted]

First of all, ACME Home Services, LLC andAcclaim Air, LLC are two different companies. ACME Home Services, LLC is aManagement and marketing company. Acclaim Air, LLC is an air conditioning andheating company. On 11/2914, [redacted] financed a maintenance program for...

$1442.00 withAcclaim Air, LLC and with that program, an evap. and cond. coil cleaning and aduct cleaning were included.(See attached invoice#358759 and maintenanceprogram#212877). In the lower left-hand corner is the refund policy.Yes,[redacted] is getting a refund of $1442 minus $825 and minus $25 servicecharge. Her refund will be $592.[redacted] signed the finance contract, or we could not have received thefinancing. We did not forge her name! We had to take a picture of her validstate Driver's License or ID with her signature and her banking account name,account number, and routing number to the finance company to get her approved.Without her we would not have had that information. Also, we have to include acopy of the invoice signed by the customer to the financing company. Then thefinancing company generates the finance contract after verifying, which we tookout to the customer to have the customer sign. So, the finance company has aclear picture of the customers valid ID with customer's signature, our companyinvoice with customer's signature, and the copy of the contract for financingwith her signature. In all her calls to our office she never accused us offorging her signature. She only wanted to cancel her program. There is no waywe could have forged her signature. And yes we took the contract out to her tosign. I have also included a copy of invoice#[redacted] where Acclaim Air, LLC wentback out to [redacted]'s house and did the duct cleaning and she signed theinvoice. If [redacted] did not approve the duct cleaning and financing wewould not have gone back and done the duct cleaning on 12/20/14.(Which I haveincluded a copy of with her signature.) Thank You< Voniece A[redacted] OfficeManager for Acclaim Air, LLC

The other three invoices we have are as follows:
Invoice #358394 Dated 10/15/14. It has the name [redacted] Managed by Acme Home Services, LLC. With a [redacted] number.
Invoice [redacted] Dated 10/14/13. It has the name [redacted]. A wholly owned subsidiary of Acme Home Services, LLC. With a [redacted]umber.
Invoice [redacted] Dated 10/22/12. It has the name [redacted]. A wholly owned subsidiary of Acme Home Services, LLC. With a [redacted]umber.
The last two invoices listed have the same logo (a four bladed fan) that is found on the two newest ones they are referring to. The two newest invoices do not have a [redacted]. In it's place is "Not a licensed contractor". This has me coming to one conclusion in that they had their license taken away. All of the invoices have the same address of [redacted]

ACME Home Services, LLC has only been to the [redacted]s home twice ( I have included both these invoices ). The first visit was on 4/12/14, ACME Home Services, LLC sent out Casey for a routine maintenance check invoice[redacted], and Casey did the A/C check, a 1 pole 30 amp contactor, a plenum seal, and...

an hour labor; Casey only charged the [redacted] $157.84 for the contactor which was less that half of the book price. So the [redacted]s saved a total of $373.60 on that visit. Than again on 10/14/15 we sent out Anthony and per our invoice [redacted] and the [redacted]s purchased a surge protector for $390.00. As for the maintenance program, the [redacted]s puchased that from another company so we can cancel the maintenance program, but we can not refund money we never recieved.  Thank You Voniece A[redacted], Office Manager

As for the visit on 10/22/12, it was [redacted] that was at Mr. and Mrs. [redacted]s house. ACME Home Services, LLC only went out to the [redacted]s house twice. Once on 4/12/14 invoice [redacted] and on 10/14/15 invoice #342332. ACME Home Services, LLC did not take over [redacted]'s contracts. The creditors of [redacted] contacted us and asked ACME Home Services, LLC to provide the services for the customers with maintenance agreements, nor did ACME Home Services, LLC purchase said agreements.
Invoice [redacted] Casey only charged the [redacted]s $157.84, if you look at the invoice you'll see that the unit cost for the 1pl 30amp contactor is $255.48 and Casey only charged $150 when the actual price for our maintenance customers is $204.38 which is 20% off and the book price for the plenum seal is $60 and Casey included this which should have cost $48 at the 20% off, so the [redacted]s were only charged $157.84 and saved $373.60.
Invoice [redacted] the [redacted]s purchased a surge protector. Anthony told them that the reason for a surge protector was the same reason people have them for thier computers and other electronics is to protect the air conditioning unit against power surges. 
Thank You, Voniece A[redacted], Office Manager

Aclaim air and acme have seemed to have treated me pretty well in regards to the ac. They seem to have good technicians and the office lady voniece ( I think) always give me an awesome attitude and always sends me the same technician
I would give them a 4 out of 5
Only reason why not a solI'd 5 is sometimes it's hard to get through.

As far as their first visit being on 10-12-14 with Casey is incorrect. That is actually the third of five visits from the paper work that we can find at this time. The first one being 10-22-12. Acme Home Services took over the company from our initial service agreement company. Acme Home services agreed to accept and abide by that original agreement. They took on the responsibility of that company when they purchased them. So they should be held responsible and we should be reimbursed. 
With Invoice [redacted] with Casey there was a charge of $157.84. I do not have access to any book price so I cannot confirm that I got any reduced price. I cannot be assured that anything was wrong with the unit or that any parts were replaced on the unit because I was not given the worn/broken parts and I was not capable of climbing onto the roof to evaluate if any work had been done. So I cannot assume I received any savings of $373.60, because it ultimately cost me $157.84 for work that may not have needed to be done or was done.
As for the Invoice [redacted] with Anthony who sold us a Surge Protector. He told us we needed one because we had two large TV's and a computer in our household and that is why we need one. They were pulling/using too much electricity. According to a licensed Air Conditioning company that was contacted that is a not true. They laughed at the reason he told us we needed one. That is $390.13 in cost that we did not need.

Horrible Service Period!. Less then 2 years dealing with these clowns and still no resolution. They are like leeches, $3400 in later tech still cannot find out what issue is. Already had a 10 Year service agreement with another company that went out of buisness. Spoke to the office manager stated they they transferred my 10 year to what is now acclaim. Come to find out charged over $1400. Spoke to office manager said she is looking into this, Luckily I have the paperwork that shows I was charged for something I already have. Thats just the tip of the iceberg. Had a tech that has been in the business for 40 years. was out 2 days prior to to pay 800 for 4lbs of freon and some dye. Tech left ac was still unfinsihed and still not running. Never went down 1 degree in the house. Came back 48 hours later wanting to put more freon in. This guy must be a joke. 40 years on the job and the it cant seem to find source of the problem. Obviously there is a leak and wants to charge me again. I asked the tech why in the world would I want you to put more freon in just for it to leak out. Couldnt even look me in the face and give me an answer. Wants to put a new ac in. This is a horrible company. Dont waste your time or money on these leeches. Im surprised they are still in business.

On 12/4/15 ACME Home Services, LLC sent Eric out on a routine maintenance check, but the heat was not working so it should have been a service call. Eric replaced the condensing fan motor and a 1 pole contactor, then he called out our head tech Daryl to help him. Daryl found that there was a...

freon leak, we charged the customer $999.99. The other charge of $104.72 was paid to the parts house not us. Daryl scheduled to go back out on 12/8/15 to do the leak repair. After finishing the leak repair Daryl scheduled for Eric to go back out and replace the blower motor (free of charge) on 12/11/15. The customer was home on 12/4/15, but not there on 12/8/15. We were never at her house on 12/5/15 according to our tickets and computer. Then on 12/10/15, the day before the motor was to come in and Eric was to go back out and replace it, the customer called out another company through their home warranty company. That company said that the blower motor was wired wrong, which we hadn't done this motor yet, and they said that the unit was slightly low on puron,, but their invoice doesn't show how much puron was added. Daryl assures me that the unit was fully charged with freon when he left. ACME Home Services, LLC did all the repairs that [redacted] paid for, and we would have not only fixed, but replaced the blower motor for free if she would have waited one day (when she was scheduled for). It was her decision to call out another company through her home warranty company and pay them. I can not authorize a refund for work that was complete. Thank You, Voniece A[redacted], Office Manager. P.S. I have included copies from our computer of scheduled appointments, our invoice, and the other company's invoice.

Horrible Service Period!. Less then 2 years dealing with these clowns and still no resolution. They are like leeches, $3400 in later tech still cannot find out what issue is. Already had a 10 Year service agreement with another company that went out of buisness. Spoke to the office manager stated they they transferred my 10 year to what is now acclaim. Come to find out charged over $1400. Spoke to office manager said she is looking into this, Luckily I have the paperwork that shows I was charged for something I already have. Thats just the tip of the iceberg. Had a tech that has been in the business for 40 years. was out 2 days prior to to pay 800 for 4lbs of freon and some dye. Tech left ac was still unfinsihed and still not running. Never went down 1 degree in the house. Came back 48 hours later wanting to put more freon in. This guy must be a joke. 40 years on the job and the it cant seem to find source of the problem. Obviously there is a leak and wants to charge me again. I asked the tech why in the world would I want you to put more freon in just for it to leak out. Couldnt even look me in the face and give me an answer. Wants to put a new ac in. This is a horrible company. Dont waste your time or money on these leeches. Im surprised they are still in business.