Action Appliance

Complaint: [redacted] I am rejecting this response because: This company is a rip-off If he told me the problem was lint then that would have been different he told me a new heating element That was wrong They are going around and taking people hard earn money It almost cost me going out and buying an new dryer? Tell people the Truth I would never recommend this company to anyone Sincerely, [redacted] ***

The claims this customer makes are completely false We ordered her part the same day after the technician left her home We base the information that we give and time frames on what the distributors tell us From time to time parts need to come from the manufacture we not only let the customer know this we also offered her 10% discount for the delay So this customer owes for the trip out and the cancelation fee We have gone over and above to accommodate this customer

Final Consumer Response / [redacted] (2000, 7, 2015/09/21) */ FULL CREDIT WAS GIVEN ON 8/

Initial Business Response / [redacted] (1000, 6, 2015/05/06) */ We are sorry to hear that [redacted] had such a long waitThat is not normally the caseDue to unforeseen breakdowns we wear late and delayed but we have taken care the repair and the vent cleaningWe try to accommodate all our customers and make over 90% of our windowsWe also open early and work until 8:oo pm Monday-Friday and weekends for our customersWe can also get a cell phone and call when we are on our way and our customer can meet us at their home no need to be stuck at home all dayAgain we are sorry for the delay in service but we can not predict breakdowns in equipment Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business AGAIN...shows no desire nor acceptance of responsibility for their lack of customer serviceThey are making excuses for their behavior...but certainly they do not want to be inconvenienced neither monetarily nor with their OWN timeMY experience has NOTHING to do with other customer's experiences...therefore...it is not appropriate nor desired to hear about OTHER people's experiences, as mine was not a good oneNot to mention, this is THEIR account of other people's experiencesI have read several negative responses on YELP regarding other unhappy customersThey did not address my request for reimbursement for my inconveniences of having to wait around ALL day...several daysfor them to show upPer my previous statement....they should have called ME...but instead....I had to call THEMAFTER they did not show up, in order to find out what had happenedAlso, it is NOT customary to ask someone to pay IN ADVANCE for services that HAVE NOT BEEN RENDERED YETIn the future, I will neither recommend them nor use them myselfThey are not honest nor are they focused on customer serviceThey were very unprofessional when I called their offices to try to figure out the problemTheir short, non-caring, inappropriate response in no way excuses their behaviorsThey made no effort to make things "right" with meI do not recomment this business to anyone that is looking for an appliance companyThey made it a point to go through my home and place their stickers on ALL of my appliancesI will remove them and throw them in the trash where they belongThey will not be a business that I EVER use again

Complaint: [redacted] I am rejecting this response because:We are not dishonest people & this is very insulting We are the only ones that have tried to settle this in a respectful matter The manager, ***, has NEVER contacted us even though we have asked repeatedly for him to call us to discuss This started with the day that the technician was at our house We have since sent in a payment to the attention of Mr [redacted] The payment was for the balance minus $25.00, which was less than 10% of our total invoice We also sent a letter still asking for him, the manager, to call and discuss the issue with us.We have the credit and credit reports that prove that we are not ones to skip out on bills To state that we moved out of state and chose not to pay this bill is ridiculous A respectable business, would 1) address the concerns of their customers, and 2) mail out statements on a monthly basis if they truly wanted to collect their balances (not have the first one be months later stating it was being sent to collections.) We moved out of state because of our jobs and even though it has been a hectic time, have managed to have all of our other bills taken care of in a timely and complete manner.Thank you[redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I had two different techs come out to my home to repair the refrigerator on different occasions So I did give them plenty of opportunity to come out a fix the problem.I finally had a Whirlpool certified tech come out to repair my refrigerator and he had to replace the compressor that was installed by Action Appliance The Whirlpool tech also said the real problem was the condensor, which he also replaced It took this Whirlpool tech one visit to repair the problem NOT 5!!!On several occasions I was told I could get my money back after days I even asked to get this in writting Action Applicance said they would send via email what I had to do to get my money back and never heard from them again Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that Mediation is necessary Regards, [redacted] ***

This customer has a problem with her Lg product we are not the warranty company for Lg so if she has other issues with the appliance that she wants us to fix she will have to pay for the repairs any reasonable person will understand that We are happy to do more repairs for the customer as long as we get paid for services rendered

We have gone above and beyond for this customer We have given her free parts We have gone to her home every time she has called for service We were unaware that she was having any more trouble with her fridge We would be happy to return and repair it

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ All the parts used on this ice maker are OEM partsThat come with a warrantyWe give a day warranty on the work we doThis ice maker has been fixed and we have not been paid we are still owed $and need payment for all work that has been completed Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told the first part used was generic not OEM, the second part used was OEM I have asked for an invoice not received one so I do not know the balance due and we were told we had one year warranty also nothing in writingAfter almost months the ice machine in working I am happy to pay if I had the requesting information that I have requested and given my email address on different occasions Final Business Response / [redacted] (4000, 10, 2015/08/13) */ We are happy to send the invoice againAs stated by the customer the ice machine is working and we have not been paidAs any reasonable person can see we have gone above and beyond for this customer its fixed and we are not paid

Complaint: [redacted] I am rejecting this response because: This is a clear case of fraudThe service provider misrepresented themselves to get moneyThe were not honest in explaining that there could be a delay as they are so willing to do so nowI had no copy of the contract as it was sent by mail months after cancellationThe retrieved my husband's signature from a pin pad when full payment was madeWhen funds were requested to be returned and paument for the initial visit was offered, the service provider refusedThe only service rendered w as one visit for diagnosisWhen the truth of their inability to provide requested repairs was made known they just wanted to keep my money and not provide services as was agreed uponTheir business ethics are severely lacking as I was lead on, lied to and now attempting to extort money from me for not doing any kind of repairsAs I stated before I have no problem paying for the diagnostic visit but I will not pay for a part I didn't receive and no repairs that were not done Sincerely, [redacted] ***

We can only go off what is written on the invoices as our invoice states what work was done and if the warranty was extended This invoice was provided to the customer at the time of repair and we never heard from him saying it was wrong or not what talked about with technician This customer has not provided us a copy of this card that he says claims something different We are happy to examine it against our technicians signature to compare if it was from the technician Not having any real proof we have to default to what is written on the invoice at time of service any reasonable person would agree with that

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ We have fixed this refrigerator it had multiple problems starting with the defrost systemWe have also corrected the ice door from frosting up by replacing parts that we provided at no charge to ***we considered this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My refrigerator did not have multiple problems until Action Appliance started to work on itMy only complaint was there was frost accumulating in the freezer sectionThat was my only issueAlso, I did pay $and had a total of visits to my home from Action Appliance to deal with the frost issueSo, I don't consider $a [redacted] amount of money and I find it interesting that they state they replaced parts at "no charge" to me Final Business Response / [redacted] (4000, 9, 2015/11/23) */ The refrigerator is fixed and we consider the matter closed

This customers refrigerator has been repaired by us and to our knowledge it is still working we have gone above and beyond for this customer we got techs out to there home to get it repaired in a timely manner Any reasonable person would understand that you have to pay for service and that you are not entitled to half off for us being a little late

Complaint: [redacted] I am rejecting this response because: our estimate was $less than the the total bill Since they will not provide me with the detail that I outlined in my previous email, I can only assume they are hiding their costs This is not asking too much from a company to provide to their customers To provide the cost of the two parts, service charge and labor costs, deduct my $new customer discount and add in taxes should not be too difficultThis dishwasher is only 2-years old The technician mentioned that Bosch was aware of this problem and was covering the repair costs I assumed my DW was beyond the warrantyPerhaps, Bosch paid for this and Action Appliance is simply charging me the full amount while pocketing the difference.This is beyond comprehension, they have been paid so what do they care Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ This customer called about his washer not filling our tech went out and diagnosed a bad main control board the estimate was given the customer agreed to the repair and we ordered the partThe parts came in we went back out and installed the part at that point in time the washer wash filling but would not go into spin our tech dug deeper and found it needed another partThis happens from time to time when dealing with complex electrical and mechanical appliancesWe needed to order the new part when the customer called and was very rude cussed at the office staff and at one dispatcher told her he wanted her to get cancer and dieNow that's way out of line so we decided it was best to part ways with this customer and that he could pay the cancellation fee and we would go our separate waysWe consider this matter closed and would just like to say nobody likes to get cussed at and told to get cancer and dieWe wont do service for somebody like that Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) there was no invoice or any agreement that they would show meAnd you your tech didnt know what he was doing from the jump..I still have the wash machine and intend to have sears out here to fix it right the first timeAt that piont I am contacting ( news wants to knowTHIS IS FAR FROM OVER you stole from me and IM not only one read comments on google they did the same thing to other peopleAND you would cuss to if you were on DISABILITY and had been taken advantage of

Complaint: [redacted] I am rejecting this response because: This company completely ignored a scheduled appointment for maintaincecand in a recorded conversation with a female employee from this company she clearly states "they somehow overnighted my appointment"In this instance it wasn't "an emergency" that caused my maintaincecand delay, it wasn't a "family emergency", it was either someone upset about my previous complaints and intentionally ignored my name and address on the appointment list or someone unable to read the appointment listThe maintance contract that I'm able to submit says very clearly and boldly says "100% money back if not satisfied" so I want my $backI Sincerely, [redacted]

As any reasonable person would agree to that being in business for over years some floors will get damaged it happens If the customer doesn't like the guy we recommend go look at the floor then they are welcome to get bids and send them to us We consider this matter closed

Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ We would like to start off by saying that we have been in business over yearsWe have done service to hundreds of thousands of customers in this time frame and all of the services are performed with a contractWe are very happy to fulfill our end of the contract and expect our customers to fulfill their contractual obligationsNow [redacted] canceled the work to be performed and then disputed the charges of her credit card so naturally we could not issue a refund on money that we didn't haveOnce her credit card company found that we did indeed have a contract they returned to money to Action Appliance IncInstead of contacting us for the refund she proceeded to contact us saying we charged her card twice at that point we had no record of anything of the sort so we asked her to provide paperwork showing that we had charged her twiceNow this was just dishonest and not true we had never charged her twice and she knew thatAfter we had copies of her records and talking to our credit card processor we found that nothing like that had taken placeIf she would have just been honest from the start she would have her refund back minus the trip and cancelation feeNow that all the confusion is cleared up [redacted] will be getting the refund that she is dueWe consider this complaint resolved Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/05) */ I just found the responds from Action Appliance and being honest with this company is something I have done from the beginningI have given them records and never stated that I was charged twice on my credit cardAction Appliance admitted I had canceled the service for repair to my credit card representative ( [redacted] ) on February 21, and they, Action Appliance, would refund my credit card at the end of MarchOn April 8, Action Appliance stated that my credit card company never paid them and that they needed proof of paymentThe proof of payment was taken to their office in May 2, and within hour [redacted] from Action Appliance called me to tell me their accountant reviewed account and said there would be no refund because the work had been completed on my washer and drierWhen I told [redacted] the washer and drier had never been fixed by Action Appliance, [redacted] said prove it and that she would not argue this matterI requested a call back from Action Appliance office manager, was told he was out of the office, I requested a call back the next dayI never received a call backI have been totally honest with this company and tried to work with themI did not received a refund of $to my credit card company as of June 4, 2015, but the response to Revdex.com from Action Appliance is an all out lieThis company did not try to work with me or my credit card company and for them to say it was me is an all out lieI called my credit card company today and the Master card company is refunding me $I will be reporting them to Colorado fraud related to the use of my signing a blanket Ipad and Action Appliance never giving me any paper work or email related to the one and only service call with no repair to the appliances and charging me $and taking my signature and putting on a form that I never saw or reviewed is noting less than fraud [redacted] A [redacted] Final Business Response / [redacted] (4000, 15, 2015/06/08) */ Again this customer is not being honest in anything we have her paperwork and were she said that we charged her twice and that she demanded a refund for being charged twiceWe have no issue in a cancelation they just have to pay the cancelation chargeJust like every contract you get a penalty for not finishing the contractWe have been in business for well over years and have performed hundred of thousands of servicesIt is offensive that this customer would lie about us and our serviceWe have sorted out all dishonest info and she will be getting her refund we consider this matter closed

We offered to send this customer the service manager out aftert he original technician did not get it working The customer refused to have him out to his home to fix the refrigerator We understand the frustration that comes with having a broken fridge and we would be happy to still send our service manager out to fix the fridge Please have the customer contact us at their erliest convience to make this happenT