Action Appliance

We are very sorry to hear about the issue that you had with our repair We would be happy to refund your $ You should see your refund in the next few days

Our technician that was out at this home has over years experience and knows what a bad compressor looks like We can only diagnose and recommend based on what we see at the time we are out there It is more then obvious that this customer just wanted to try and save a buck and went with a different repair It is not one we recommend From what we were able to diagnose it needs the compressor to make the refrigerator work right We stand behind our technicians recommendations based on his skill and experience It is our job to diagnose and recommend that is what we did it is the customers job to buy or not buy We believe this matter is closed and that the customer will see that the diagnosis we gave was correct

Complaint: [redacted] I am rejecting this response because: Their service tech that came out said they should have replaced both the compressor and the condenser he said that they have been doing several of these over the last few weeks If they would have done that the new compressor would not have gone bad in daysAnd I would not have to pay for a second trip for them to come outThis company made a bad call and I should not have to pay for their mistake [redacted] ***

This is completely un true nobody wanted to fight with the customer and the thought of it is ridicules This customer had an appointment scheduled The technician had the parts and was ready willing and able to finish the repairs in the scheduled time frame This customer was insistent that the technician call him which he did and told him he was still on his schedule and that he would be heading out to his house next The customer cant say that the technician didn't do what he said he would do he was just delayed as he has other calls to attended to Any reasonable person would agree that this is what he wanted and we did it

We did indeed go to this customers home and diagnose his microwave That is all he paid for trip and diagnosis Now just because some other company has the part does not mean that the manufacture still makes the part that we were looking for We went above and beyond to try and find the parts that the manufacture does not make anymore for this customer and when we could not find them we let him know that they were no longer available We would much rather get the parts and fix the microwave then not fix it but there is no refunded on services rendered we did go out and diagnose the microwave and that is all that we were paid for We consider this matter closed

Complaint: [redacted] I am rejecting this response because:All we have ever asked for was a discount for the way that our service call was handled and, more importantly, a call from the manager so that we could voice our complaint From the day of the service call we have asked for the manager to call us and he never has.We have sent in our payment less $along with a letter addressed to Mr [redacted] , still asking him to call us so that we can discuss the matter It is really hard to resolve the issue if you cannot even talk to him.As stated in our letter to Mr [redacted] , we consider the balance paid in full and have verified that they have cashed our checkWe do not consider the matter resolved because rather than talk to their customers in a respectful manner and deal with the issues as they arise, they would rather insult their (former) customers by calling them dishonest and disrespecting them by not having the decency to call & discuss the problem It is very offensive to be called dishonest by someone who will not even talk to you, when you know you are honest, hard working people who pay their bills and in our own jobs treat people with respect on a daily basis Sincerely, [redacted]

Well of course it was working when we left and we only planned to go back after the customer said it was not working Any reasonable person would agree that there would be no way we could go back with out the customer calling to say its not working We most defiantly did offer to send the service manager out to this customers home and he refused Since he brought up the numbers we do about 30,service calls a year and the Revdex.com reports on years so if we have complaints in years with running 90,services then the math is real simple we have less the 1% complain rate We have fulfilled our contract replacing the part he paid us to replace and did not let us return We feel that this matter is resolved

Initial Business Response / [redacted] (1000, 11, 2015/05/20) */ We understand how this is a very frustrating ordeal and are working at getting it resolved as fast as we canWe ill get the damages fixed that the technician caused and we will either get his oven fixed or a refund will be issuedWe will have a resolution for [redacted] by the end of the weekThank you Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) as long as it is done within the week that they promised, and the oven is repaired to working condition, and the wall and damage done by the technician is repaired to its original condition, and it is installed and back to original and working orderor wall and other damage caused by technician is fixed to original condition, and a full refund is issued immediatelyi agree to this solutionthis has been a horrible and extremely stressful situationI just want it resolved as soon as possiblethank you [redacted] Final Business Response / [redacted] (4000, 31, 2015/07/27) */ We will return the oven and fix the cabinet let us know when we can deliver the oven Final Consumer Response / [redacted] (4200, 33, 2015/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) they were supposed to return the oven fixed, repair the wall and frame, and put oven back inwe scheduled it for friday between 9am to 1pmthey arrived at 2:pm, with broken oven, no repairs have done, did more damage to walls and door trying to get it in the housefinally ended up putting broken oven on the back porchthey did not fix wall or framedidn't return lldb frame, refused to refund my moneythis project supposed to be completed december of last yearmonths later I have broken, broken frame, broken wall, scratched up door and frameand I'm out time and money, $to be exacti want all damages repaired and a full refund immediately this has been the absolutely worst customer service I have ever encountered

Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Fist thing we should point out is we went to [redacted] home and gave him an estimate to do repairsHe refused repairs and we left he paid the trip and diagnosis charge where is the unethical practice in that? It is Action Appliance Inc.'s job to diagnosis and recommend it is the customer job to buy or not buyIf the customer had warranty then why were they not calling **? We never told them we do warranty work for [redacted] or anybody elseSo this is not unethical practice and we consider the matter closed Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Action Appliance Repairman has not provided written estimate as stated would occur in order for us to make an informed decisionGave a verbal estimate along with pressure that you should pay now as we only have one compressor availableLuckily, did not fall for this game Action Appliance is a licensed provider to repair LG products, did not say "warranty work" but should be fully knowledgeable of the products being repaired to provide consumer with accurate infoHow can a company sell themselves as a provider if they are not fully informed of product parts and associated coverage with parts from the manufacturer? We did not purchase the refrigerator being repaired therefore we were not aware of extended warranty on a few parts (or we would have called LG initially) until further research when suspected "shady" business practices Attempted to resolve this issue on the phone times however the representatives were extremely rude and would not allow access to a manager escalating their voices and speaking over us each timeStill have not received a call from management as requested to resolve this issue A complaint of this type is not the first for this companyAs visible online, this unethical practice occurs regularly in their business What is unethical: not having complete knowledge of the products being diagnosed or repaired, not providing written estimate as promised, not providing customer service or access to management for a peaceful resolution We have NEVER filed a complaint before but feel strongly that all consumers should be fully aware of this companies poor business practices! Final Business Response / [redacted] (4000, 10, 2015/09/25) */ [redacted] called Action Appliance Inc was told over the phone that there was a trip charge of $to go to his home and diagnose his refrigerator [redacted] agreed to the charge and we sent a technician out to his homeHe was given an estimate that he refused and so he paid the trip chargeThere is nothing unethical in any of thisHe wants to be upset that we didn't know his refrigerator was under warranty when he didn't know? Any reasonable person would acknowledge that the owner of the appliance should know more about their own warranty and purchase date then a repair man come to fix itagain nothing unethical in this we gave an estimate to fix Robs refrigerator he refusedwe do all our invoicing in digital form to help go green and not waste paperWe consider this matter closed

First we have never told anybody that a refund would be in days Second the customer is having a warranty issue and we need to be given the opportunity to get out and fix it The customer has cancelled the appointments and wont schedule a time for us to get back out there We would be happy to return to this customer home and repair any warranty issue they have

Complaint: [redacted] I am rejecting this response because: They did come each time except for Monday 6/ However each time they came the problem wasn't fixed They tried to charge me extra money each visit, except the second time [redacted] came out After having a technician out here times total ( [redacted] twice and [redacted] twice) the refrigerator still wasn't fixed The original problem remained I got sick of dealing with their ineptitude and decided to buy a new refrigerator when they left me on hold I want the $back from 6/3/that didn't fix the problem This has absolutely nothing to do with the warranty Sincerely, [redacted]

I do not find the response to be truthful or correctIn your statement you state the control board is the correct diagnosis, then why isn't the refrigerator working? After all it's been two and a half months or longer and it is still not repaired correctly? In fact the repair has been at a standstill Seems odd to me two techs can't resolve the problem or don't want to resolve the problemWhy has there not been an effort continue to investigate the problem or at very least inform me as to what is going on The problem you have with Samsung is probably the same problem you have in general and that is lack of communicationYou can't get a part if you don't order itI called and spoke with [redacted] to find out if the part was ordered and she didn't knowI was given the same response multiple times “we can't get a hold of the tech”The manufacturer is not a consumer’s problem; it’s the repairman’s problemThere is no excuse for needing more time I have been forced to take the initiative I have called multiple times to set up my own appointments, making appointments to get the job completedWhen in fact it should be you calling me for the next appointmentYou never return calls when you say you are, I had three no call no showsI have called multiple times to find out our status with no resultsDodging my calls and three no call no shows demonstrates to me you are not interested in fixing my refrigeratorThis type of behavior has indicates you were never interested in fixing the refrigerator in the first place In addition payment receipts were never given after multiple requestsTelling me the “I- pad doesn't work in certain areas” so I requested a written receipt to no avail Several of the office members told me they would send it out to me and it never materializedAfter I was frustrated with your response I tried to back out and you tried to charge me 25% of my total bill for doing soYour horrendous business practices and fraudulent behavior frustrated me into requesting a refundThen you were excited about me “wanting out” when I suggested itFinally I said no I don't want you to remove me from your booksWe paid you a lot of money up front for a service we want our repaired done correctlyI asked several times to speak to a manager or supervisor not once did one call me or contact me through this whole ordealAt this time I am requesting a full refund

This customer has had us repair other things in his house he has had other invoices that clearly state the refund policy. The repair that he wants to cancel is a special order part that needs to come from the manufacture. Action Appliance had already invested time and... energy into ordering his parts. The manufacture has them on a back order which means they need to make the part so that they can ship it out. This is not uncommon when ordering cosmetic parts for older appliances. We consider this matter closed.

First thing we should point out is that this customer has a problem with Lg not Action Appliance She did not buy the appliance from us nor does she have a warranty from us that covers more then we did We were called out to replace a compressor because Lg wouldn't or couldn't fix her refrigerator under warranty We replaced the compressor and the customer paid for the labor to do that We went back out to the customers home to discover that it has more problems it needs the condenser replaced the compressor replaced again and the refrigerant captured reclaimed and then recharged this is a new issue that the customer was told that she would have to pay for as it is not a defect in our workmanship Once again we point out that Lg is the one that wont fix her fridge we are happy to make the repairs but she will need to pay for the additional labor and refrigerant that the appliance needsWe have been very accommodating to this customer spending time on the phone with the manufacture trying to get her fixed up Any reasonable person would agree that additional repairs must be paid for

Initial Business Response / [redacted] (1000, 6, 2015/07/02) */ We have replaced the blower motor and the water pads on this unit we asked the customer to provide us with the invoice of the work that their contractor did so we could see what was done and try to come to a resolution they refused to provide that infoWe have done a lot of work and want to be fair if they want a refund we would have to go get our parts back as wellWe think we have been very reasonable in trying to resolve their issueWe would like to see what was done to get unit working from contractor Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) When Action asked me for an invoice from the contractor who fixed the problem, the woman literally yelled it at me, and threw me on hold because she did not want to speak to me furtherRegardless, it's completely irrelevant since the Action team ALREADY ADMITTED THEY DID NOT FIX THE PROBLEM and told me I would need to fully replace the unitThe technician who told me I needed to replace it actually said to me that he didn't want to keep coming out here, thinking he's fixed the problem, only to find out he hasn'tIf there is a 90-day guarantee on services, and we paid you to fix our cooler, and you did not fix our cooler, done deal Moreover, you did not replace the water pads on the unitIt's not on any of my invoices, no one ever spoke to me about it, and we actually did replace them with the other contractor, who brought down the old pads, which were clearly many years worn down Final Business Response / [redacted] (4000, 10, 2015/07/13) */ Again we are asking for the invoice from the other contractorSo we can see what was doneWe cannot move forward with out knowing what was doneHowever if the customer wants their money back we can arrange to have the parts we put in taken off then we can refund once that is doneIf the customer will not comply with our requests then we consider this matter closed

It is the recommendation of our technician based on experience and training as to what we recommend for repairs. It is the customers right to buy or not buy the recommended repairs. We recommended the latch and thermal fuse the customer told us to go ahead with our recommendation then... after work was done in good faith decides they don't want the parts that we recommended. We would be happy to give some partial refund and the customer should contact our office to make arrangements for that.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope they make good on the promise to returnIf not, I'll file another complaintAs is microwave still not fully repaired Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/23) */ We understand that it can be frustrating waiting to get a leak fixed unfortunately the parts that are needed to finish the repair correctly are on a factory back order which means that we are subject to the manufacture making and sending the partsThis does not happen often it is not what we anticipate when we give our time frame of 3-business daysAgain we are sorry for the delay the manufacture has released the parts wand we can finish the repairWe consider this matter closed

Complaint: I am rejecting this response because:The response from Action Appliance is much like the service they neglected to provide The basis of my complaint is the lack of understanding, compassion or willingness to work with their customers In reading reviews on numerous websites about Action Appliance, all seem to have roughly the same comments about this company; "they weren't able to get the right part and there was no manager to talk with" I have absolutely no experience in appliances and even I was about to figure out just by googling it, that the part needed is no longer manufactured under that particular part number I simply entered the part number into a search engine and multiple sites came up with the part now manufactured in place of the original part number I also found it shocking that Action Appliance tried to charge $for a part that was available for less than $ Also, Action Appliance's complete disregard for customer service was astounding I called multiple times over several weeks asking for a manager only to be told I would have to leave a message and they would call me back Even after filing a complaint with Revdex.com and having my credit card company dispute the charges, I have STILL not received a call from anyone in a management position In additional to the extreme lack of professionalism, Action Appliance not only was not able to repair my microwave, they caused additional damage while assessing it! When we got a competent repair company to actually fix the issue, they discovered a pile of screws inside the microwave that the Action Appliance technician neglected to put back I also caught the technician putting screws in his pocket prior to leaving my house Also, I was forced to pay the competent company to replace a part that was said to have been damaged by Action Appliance due to improper inspection of the microwave The icing on the cake was being called a liar by [redacted] in their offices, accusing me of not having any business even calling regarding this issue because she had no proof I was the owner or the person who paid for the diagnosisThis company is a complete scam and it appears they diagnose a lot of appliances that "they cant get the parts to fix" just to charge an inspection fee I too consider this case closed as I have disputed the charges with my credit card company, who was in complete shock and awe of the remarks made by [redacted] during our 3-way call Sincerely, [redacted]

Any reasonable person knows that when they have people out to their home to do work that they are entering into a contract The technicians all carry a paper copy of the invoice if a customer wants to see what they are signing Again we consider this matter closed