ActiveForever

Thank you for bringing this to my attention.I see that you were working with Victoria on setting up a return for this orderShe has been in contact with the manufacturer for the proper address to send them back toShe will respond to you today by end of business dayIf for any reason you do not hear from her by end of business day please let me know and I will help you resolve this issue.My name is [redacted] and I am the customer service manager for ActiveForeverMy contact information is email: [redacted] phone: ###-###-####As soon as we have the return instructions we will send them to youOnce you have returned the product back we will process your refund in full for the productThank you for your time

I own a company that manufacturers unique, one of a kind assisted living devices that assist the elderly and mobility challenged pull on and take off their shoes, boots, etc, with no bending or reaching requiredOur [redacted] Valet is currently being sold both domestically and internationallyWe have two more patented items coming out in and I decided in to transition from full service to manufacture and marketing onlyI let it be known that I was looking for a qualified retailer type to take over the sales, administration and logistics in the US and I would concentrate on container load size sales to foreign distributors and other large volume usersLouis O***, owner of Active Forever called me and said he was interested and asked if I would send him a sample unit to test and approveI sent them one and he contacted back and wanted to work a deal and we did; I looked him up on [redacted] and he seemed fine but I did not look up his company Active Forever at that time; I took his word on what they had to offer I looked at his website and I thought it would be perfect for my [redacted] Valet and the new products I was developing for socks and bootsI sold him my entire inventory for basically what I had in it and he promised/contracted to promote and work the my products hard on his website and through his corporate clients, etcHe said he had 1000’s of hits per day on his website and I took him for his wordHe contracted to pay me an agreed upon royalty on each unit sold on a monthly basis; his margins would allow him to easily do that for both wholesale and retail salesNinety-nine percent of his business was straight retail so he was making out like a bandit, much more than I but I was looking at multiple products and large volume (container size) loads for each of our products being shipped to distributors worldwideI would no longer have the administrative and logistical headaches I had had and could give them to a professional who had the expertise and clientele database to give the [redacted] Valet much more exposure than I was giving itOur products are so new and unique, like nothing else on the market, and needed exposureWe did the deal in March of and he paid for and picked up my inventory We sent him all the videos and pictures he needed for his website and I put my web people with his and directed all sales to Active Forever on our websiteI wasn’t concerned because the video alone sold the product to the consumer and with all his visitors’ daily hits, it would start to snowball soonI started working on my marketing international program and sending out hundreds of videos, product info, etc, sending Louis the ones with interestHe emailed me and told me it would be better if he sent them out and I sent him some excel sheets with thousands of companies I had spent years accumulating to contact I kept on doing my marketing and sending him interested parties and medical reps who contacted me wanting to sell the productLouis told me to have them contact himLouis immediately increased the price of the product 20% from $to $even though I told him it was being sold on the internet at S39.95, including Amazon I contacted some of the reps back and they got nowhere with Louis and most didn’t even receive replies – one good rep could sell his entire inventory I put off asking for my monthly royalty check because I knew it would take time for him to get a promotion program moving forward- especially at $I checked on Active Forever’s website in September and had to type in [redacted] Valet to find my productI was not listed in any of his categories from his drop down menu on his home page showing pictures of their products, pricing, etcOur consumer base includes diabetes, pain relief, physical therapy, independent living, arthritis dozens of other maladiesThe [redacted] Valet was not listed in any of those categories and still isn’t to this day (December 16, 2016)! It had never been introduced or promoted or the video shown on the front page or his websiteThis was defined explicitly in our contract and the basis our partnership! When I typed in [redacted] Valet Sept 17, it came up and was selling for $(fire sale)I contacted him and asked what the hell was going on and he said the product wasn’t selling at $and he was selling it at a liquidation priceI suggested he market the damn product like we contracted for and to get the price back to $the MSRP (minimum sales retail price) or there would be hell to payI trusted my whole business to him to just sell a product that had no competition and was needed by millions of people worldwide- million in the US aloneAfter I sent him a certified letter on 9/He emailed me saying the price was being changed immediately to $This is when I started really worrying about whom I was doing business with and the reason for people contacting me about the service they were receiving from his website“I have sent a dozen reps to you as per your request and most, if not all, experienced the same problemReps can be an enormous seller for you and cost you nothing but a sampleJust need to give them a program they can work withI hope you can solve this problem, as we will be sending a ton of consumer and retailers to your site.”(10/26/15)Why would a supposedly smart business man, who contacted me to buy all my inventory not promote it and instead stick it on page of his products with no guidance to get there, not respond to any of the leads I sent him, increasing the price of the product that had been selling for $to $and then lower the price 50% to $and not inform me he is doing it and breaking the contractI have sent product to Russia, all over Europe, Canada, Australia and they want distributorships in their areaIt makes no sense and there can only be a couple of reasons and I am not going there at this time I started checking out the reputation of his company and it was horrible (check Active Forever, rip offs, fraud, scams)Yelp alone has reviews stating AF is the worst customer service they have ever experiencedOn 10/I emailed him how he has done nothing we contracted for and I was going to find a new partner and take him out ASAPHe emailed me he would get me a check for units sold the next week and didn’tThat was the second time he had promised a check and never sent itOn 10/26/I received a email from a large volume buyer in Canada stating he had contacted AF times to buy samples to show to his corporate clients- “Second, I have tried three times now without any response to get samples from Active ForeverThis is disappointing in so many ways, but I feel it is important for you to be awareI have offered to pay for the samples and still no responseI will leave you to draw your own conclusions.” August 20th I received a call from the medical division of the Veteran’s Administration asking to buy the product for disabled veteransI told them I was not an approved vendor as yetThey told me they wanted my product and would rush my application through and get it approved in weeks instead of monthsThere are million disabled vets in the US aloneI immediately informed Louis of this VA contactWith that and what was happening with AF I decided to disassociate myself with this unethical situation with Louis and get a real partner who I could trust and had the contacts to get these products out to the millions of people and veterans who needed them I decided that the first of the year I would start a consumer marketing program directed to social media users and build up the exposure I needed to attract the type partner I was seekingI informed Louis on 1/5/of my plans with the marketing programIn early February my ankle collapsed and I was scheduled for surgery to have it replacedAbout that time Louis was sending me emails asking me to pay for his inventory at eleven hundred plus dollars a month (times what I had been paying when I had it and he wanted me to buy back the inventory)I informed him I was entering the hospital and I would try and get him out by May with the rehab and allI explained to him that a new partner would be taking him out; that I was spending all my money on marketing didn’t have the money to buy it back and that wasn’t in the contractI told him I wasn’t paying for his inventory expense and that if he had put my product on his website where people could actually see it, he would be sold out by nowAlso, it might help if his customer service responded to clients I worked hard to get and sent to himWe spoke several times on the phone about it and emails passed back and forth and nothing else was mentioned about any of this after April until I asked for full payment in November I wasn’t playing puppet to this clown anymore Again, I did as I promised and completely redid the website and face book and started a [redacted] boosting program that sent a short demo video out with text to different target markets every other weekEach boost reached 50,plus potential clients and over 20,people viewed the video per boost according to [redacted] We were their number one viewed on their boost media marketing program and have been ever sinceThe boost sent customers to our website and there was a link to go directly to Active Forever’s website to purchaseI kept Louis updated on the posts and what we were doingNothing changed on his website; no exposure whatsoever and I spent over $10,marketing for himOur calls increased dramatically and the VA called me twice more wanting to sell my product and the sock device I was bringing to market in AF’s customer service got worse if anything and the one complaint that still sticks with me was April 10, from from a disabled vet who had MS and bought one and found out he was too disabled to use it and tried to return it to AFThey informed him the cost to return it was would be as much or more than the cost to purchaseI forward his email to Louis and he did nothing to take care of this manI finally reimbursed him myself and promised him a free Sock Valet when they were available Potential partners started contacting me in the fall of and that’s when I demanded payment from Louis and an update on units sold so I could inform my potential partnersI got nothingI believe for some reason he intended my destruction from the startWhy else would he buy my entire inventory and not put it on his website and market it for people to see? That is beyond stupid, it is calculatingIn years of business I have never met the likes of him and pray to God I never will againHe is not only possibly causing my destruction but depriving millions of disabled and mobility challenged people the knowledge of a product that is very unique and will be very beneficial to them and/or their loved onesThe thing that bothers me the most is his depriving millions of vets who served and suffered for our country and could have these devices through the VA program All is documented

This business is a scam They somehow tied in with SEARS' website, but don't be fooled They advertise products and then tell you they are on back order so that you have to call in and they can try to push something more expensive on you They purposely remove any way to email them, therefore I am in full belief that this is a scam--a bait and switch operation STAY AWAY from the aggravation and BS

Thank you for your message I apologize but that is not the correct order number, I have also looked in our system under your name, email address and phone number and I have no orders for youCan you please call me directly so we can look into this issue for youMy direct line is [redacted] my name is Jenna and I am the customer service manager Thank you for your time

Your Return Authorization has been processed - Please return the item in original packaging to: ActiveForever [redacted] Peoria, AZ [redacted] RMA [redacted] Please return the item in the original box together with the manual if applicableActiveForever does not cover the cost of return shipping and recommends that you return the items to the address above in a track-able fashion or with insurance so you will have recourse if the package is lost or damaged in transitThe RMA number must be written very clearly on your shipping label on the outside of your shipping box, not on the box itselfOnce the products you ship back are confirmed received, in like-new condition, unused, with all the original packaging, a refund will be applied to your accountThis RMA number will expire after days and cannot be renewed Please anticipate a week turn around to receive credit to your account If you have any questions please feel free to give us a call @ [redacted] ***

We have tested the electrodes on units here in the storeThere are no issues with the productWe receive them directly from the manufacturerTo satisfy you for this order we have refunded you in full for the electrodes including your shippingYou may keep or donate the item as we are unable to return them due to hygiene reasons.Please have a wonderful day

Thank you for your response
ActiveForever had agreed to a full refund for the item due to the confusionActiveForever only requested the customer to pay to return the item at their costWe sent a return shipping label to the customer since our cost is less then the public at *** storesAs soon as the product is inspected the customer will receive a full refund for the item
I called the manufacturer in regards to the return and it is to be processed today for a refund amount of $
If there is anything else we may help with please let us know

Had to return a infrared heating pad and it cost 1/the value of the heating pad to return it and it had to go to canada
There was no indication that returns would cost so much

ActiveForever had agreed to waive the reprocessing fee as it was a mutual misunderstandingThe Drive Winnie Walker wheel has been discontinuedThe three wheel walker that the customer has now ordered is not the Winnie walker it is called the Drive Deluxe wheel just a slight
difference.
ActiveForever does not have access to the Drive Winnie wheel walker as Drive has discontinued the productIf one were to search the Winnie Walker on ActiveForever.com the only option that will appear is the wheel option
Please let us know if there is anything else we may assist in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are two Active Forever stores in the Phoenix area : One is in *** / the other one in ***
Active forever states in their message to you : ''The Drive Winnie Walker wheel has been discontinued."
Iam enclosing a copy of an order Iplaced on *** which was for a Drive Winnie WalkerIt has not been discontinued
I went to *** with the wheel Drive Winnie Walker I had received in error to send it back to the company, as *** had instructed me to doThe shipping charge was $So Ididn't return it at that timeWhen I talked to *** at the Active Forever store in ***, she sent me a shipping label which made it cheaperIn the end, I paid $to have the walker shipped to me and $to ship it back to the company- which totaled $for shipping charges -for a walker costing $
Active Forever in *** did have a "Drive Deluxe wheel walker'' (which is not a Drive Winnie Walker). I ordered and received that one with no shipping charges for $A friend wanted that walker so I sold it to her for that price and went online and ordered another one for myself from *** The price was $with no shipping or handling chargesIt is the Drive Winnie Walker and is satisfactory
Handle this situation however you think is satisfactory and fair - and thank you very much for being attentive to my concerns
Regards,*** ***

I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I did set myself up with *** and entered the tracking # the company gave us. According to the information from *** it matches up with what the company had to say about this order. I badly need this item, and could not be more pleased that it no doubt will be here on the 10th of MarchI wonder if the breakdown in communication might have been with *** from where it shipped from in CaliforniaWhatever, took place it would be nice if this company could work things out so all would go smoother in the future. I would like to order from them again. Thank You, *** ***
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

All I ordered was a bath stool for my elderly motherI ordered on a Monday morning and it took them days to get it in the mailThis is not a holiday season, nor is it an item that's large and bulky or needs assembly or special packagingIT'S ALREADY BOXED!!! Seven days would be OK if it was in transit, but it wasn't even pulled for shipment (I inquired on Thursday and was told it was being packed and sent that day)
I know I didn't pay for expeditious delivery, but I also didn't think that they'd sit on the order for a week before sending itTheir response time was totally unreasonable, unprofessional and unconscionable
In my opinion this is very poor/slow business practice for a place that supplies items for needy, elderly or even handicapped individuals
The customer service rep was apologetic, but that really didn't make this experience better, and I'm feeling he lied to me by saying it was being shipped on Thursday
Not impressed with their shipping, yet to see their product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This issue is plain and simple "bait and switch". The item still displayed on Active Forever's website which I bought and paid for is NOT the item I receivedThere is NO disclaimer on the website saying the item might differ from the one picturedIf they do not have that specific item available for sale they need to refund my moneyI want the item pictured, not a generic oneIt is my right as a consumer to get what I paid for, not what Active Forever thinks I should have.I have attempted multiple time to call the 800# they provided for more information but get only a busy signalIn addition, there is no identification on the unit, the package or the user manual so I still have no idea who manufactures the unitI have contacted the *** *** *** *** to look into this aspect
Regards,*** ***

Thank you for contacting us.I have reviewed the order and tested a model here in our retail location with the same style electrodes that were sent to you twiceThe replacement electrodes that we receive directly from the manufacturer are the ones you receivedWhen testing them here you do
need to snap them in one side at a timeThis will not cause issues to the unit as these are given to us from the manufacturerThe reason *** did not supply you with the phone number is because the number we have is for our inside sales repThey do not work with the consumerI was able to locate a phone number for them if you wish to call themThe phone number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Customer purchased a customer *** *** Lift Chair 10/03/and it was delivered on 10/25/Customer contacted ActiveForever 02/21/indicating the she felt her chair was leaning to the right, she made no mention that the perceived defect started in January.
On February I said “ The leaning problem had gotten worse over the last month” One month back from Feb would take the start of the problem into January
We contacted *** *** the same day and scheduled an inspection of the chair *** pointed out that if the cushion and or cover were worn by use causing the perception of the right lean it would not be covered under warrantyHowever, any mechanical failure would beThis information was conveyed to the customer.
The Chair leaning to the right is not a perceptionThe fact is: The cushion and the cover are NOT warn From the top of the seat it measures one inch lower on the rightThis was explained to AF and **
*** *** scheduled service tech on 02/24/2014, cus***er did not agree on a date with the service tech until 03/21/
My delay in having the chair assessed by the service Tech, was I was hospitalized for days and on discharge, was dealing with doctors visits and chemotherapy.
Service Tech went to customers home 03/21/he evaluated the lift chair, he found nothing wrong with the seat assembly and no lean, as a courtesy he did a general service on the chair.
** reported The Technicians report was “Normal” What does that mean? Does it mean the wobbling is “Normal?” The technician took videos of the chair wobbling and pictures of the lean, and instructed my attendant and me not to use the chair anymore then necessaryHe explained that the only thing that he could determine was that there were no bolts missing or loose in the lift mechanism but, could not explain why the chair was wobbling*** *** said they never received the videosHowever *** from *** said that he sent them
04/03/*** *** contacted ActiveForever stating the customer contacted them indicating she still believes there is a lean in the chair*** *** arranged for another technician to go to her home for evaluation 04/07/ The technician reported no mechanical issues with the chair and that there was a slight indention in the foam padding which leads him to believe the cus***er favors her right side.
There is not an indentation in the padI have had several people look at the pad and no one detected an indentation in the pad I will include a picture of the padAnd a video of the wobbling.
Is it realistic to expect a quality made chair and or cushion to indent from the weight of a pound person utilizing the chair only to hours a day in a month time period? Additionally, I DO NOT lean to my rightI would question the validity of his reportHe is creating a scenario, to explain the leaning
04/08/*** *** agreed to accept the chair back as a standard return, they would evaluate the chair and if found to be defective the cus***er would be refunded in full or shipped a brand new chair, cus***ers choiceIf the chair was found not to be defective the cus***er would be refunded less standard 15% reprocessing fee and any freight incurred.
The problem with this option is, I would have to rely on ** to be objective in their assessment of the chair**’s responses to date, have not given me that faith In addition I would be without a lift chair for weeksIf ** denies responsibility, I would be back at square one and out the shipping costs
04/16/Cus***er contacted ActiveForever to discuss her optionsWe reiterated the options that *** has already provided herShe stated she no longer wanted a *** chair and would rather a different brandCus***er wanted to hire an independent technician to evaluate the chair and submit the bill to ActiveForever or *** ***This information was relayed to *** *** whereupon they notified us that any repairs made by an non-certified tech would void the warrantyCus***er was provided this informationCus***er inquired about 100% Satisfaction Guarantee that is offered with purchase of this chairWe let her know it is a posted day 100% satisfaction guarantee and therefore does not apply
AF and ** have only offered me one option and that is, to return the chair at my cost to ** for assessmentI would then need to rely on ** to be fair and objective Again, in dealings with **, to date, I am not confident they are willing to see the problem, to make a Good Faith attempt to resolve the issue
04/21/ActiveForever contacted the cus***er and provided her with the following options:
Return product minus 15% reprocessing fee and return shipping
Send another certified technician out from an outsourced company
Return the chair to *** *** to examine if it is not defective they will send back at her costIf it is defective they will send a brand new chair or provide a full refund
At that time cus***er agreed with option to have another tech sent out.
After evaluating ActiveForever’s “Options” The end result comes down to only one course of actionMy reliance on **’s assessment and additional costs to me
Another visit from Your preferred certified technician, would only prolong the time frame for solving this issue, giving ActiveForever more reason to deny the claimIn dealing with ActiveForever, It appears their motivation is to prolong negotiations to give them more reason to deny the claim
04/22/*** *** hired Protech Medical to evaluate the chairActiveForever contacted the cus***er and left a message with this informationWhen the cus***er returned our call, she said she wanted to return the chair for a full refund and have ActiveForever pay the return freight and no inspection on the chair was to be done and if we did not comply she was going to file a Revdex.com complaint and hire an attorney.
In conclusion, ActiveForever has provided the cus***er options that we feel are quit fair given the amount of time the cus***er has used the chair before she contacted us originallyActiveForever request that this claim be denied as we will accept the chair back as a return even though it is well passed the day return policyWe will waive the reprocessing fee and return freight if the chair is deemed defective
ActiveForever has said they have offered me solutions however they all end up with my reliance on **’s motivation, and I am comfortable with that
Regards,
*** ***

Customer purchased a customer *** *** Lift Chair 10/03/and it was delivered on 10/25/Customer contacted ActiveForever 02/21/indicating the she felt her chair was leaning to the right, she made no mention that the perceived defect started in JanuaryWe contacted ***
*** the same day and scheduled an inspection of the chair. *** pointed out that if the cushion and or cover were worn by use causing the perception of the right lean it would not be covered under warrantyHowever, any mechanical failure would beThis information was conveyed to the customer
*** *** scheduled service tech on 02/24/2014, customer did not agree on a date with the service tech until 03/21/Service Tech went to customers home 03/21/he evaluated the lift chair, he found nothing wrong with the seat assembly and no lean, as a courtesy he did a general service on the chair.
04/03/*** *** contacted ActiveForever stating the customer contacted them indicating she still believes there is a lean in the chair*** *** arranged for another technician to go to her home for evaluation 04/07/ The technician reported no mechanical issues with the chair and that there was a slight indention in the foam padding which leads him to believe the customer favors her right side
04/08/*** *** agreed to accept the chair back as a standard return, they would evaluate the chair and if found to be defective the customer would be refunded in full or shipped a brand new chair, customers choiceIf the chair was found not to be defective the customer would be refunded less standard 15% reprocessing fee and any freight incurred
04/16/Customer contacted ActiveForever to discuss her optionsWe reiterated the options that *** has already provided herShe stated she no longer wanted a *** chair and would rather a different brandCustomer wanted to hire an independent technician to evaluate the chair and submit the bill to ActiveForever or *** ***This information was relayed to *** *** whereupon they notified us that any repairs made by an non-certified tech would void the warrantyCustomer was provided this informationCustomer inquired about 100% Satisfaction Guarantee that is offered with purchase of this chairWe let her know it is a posted day 100% satisfaction guarantee and therefore does not apply
04/21/ActiveForever contacted the customer and provided her with the following options:
Return product minus 15% reprocessing fee and return shipping
Send another certified technician out from an outsourced company
3. Return the chair to *** *** to examine if it is not defective they will send back at her costIf it is defective they will send a brand new chair or provide a full refund
At that time customer agreed with option to have another tech sent out.
04/22/2014 *** *** hired *** *** to evaluate the chairActiveForever contacted the customer and left a message with this informationWhen the customer returned our call, she said she wanted to return the chair for a full refund and have ActiveForever pay the return freight and no inspection on the chair was to be done and if we did not comply she was going to file a Revdex.com complaint and hire an attorney
In conclusion, ActiveForever has provided the customer options that we feel are quit fair given the amount of time the customer has used the chair before she contacted us originallyActiveForever request that this claim be denied as we will accept the chair back as a return even though it is well passed the day return policyWe will waive the reprocessing fee and return freight if the chair is deemed defective

Thank you for bringing this to my attention.I am so sorry that the first representative you spoke with was not aware of the manufacturer recall for your lift The manufacturer has sent us the replacements and I will have your replacement sent out today for you, at no additional
charge.Again I apologize for any inconvenience this may have caused for you and if there is anything else I may help you with please feel free to call me directly.*** *** Direct dial to me

Your Return Authorization has been processed - Please return the item in original packaging to:
"">ActiveForever [redacted] Peoria, AZ [redacted] RMA [redacted] Please return the item in the original box together with the manual if applicableActiveForever does not cover the cost of return shipping and recommends that you return the items to the address above in a track-able fashion or with insurance so you will have recourse if the package is lost or damaged in transitThe RMA number must be written very clearly on your shipping label on the outside of your shipping box, not on the box itselfOnce the products you ship back are confirmed received, in like-new condition, unused, with all the original packaging, a refund will be applied to your account. This RMA number will expire after days and cannot be renewed. Please anticipate a week turn around to receive credit to your account If you have any questions please feel free to give us a call @ [redacted]