ActiveForever

Thank you for reaching out to me. I am going to contact the manufacturer. If they are able to accept the product back for a refund we are more than happy to work with you on that. I will be in contact with you within 24 hours. Thank you for your time and understanding.

All I ordered was a bath stool for my elderly mother. I ordered on a Monday morning and it took them 7 days to get it in the mail. This is not a holiday season, nor is it an item that's large and bulky or needs assembly or special packaging... IT'S ALREADY BOXED!!! Seven days would be OK if it was in transit, but it wasn't even pulled for shipment (I inquired on Thursday and was told it was being packed and sent that day).

I know I didn't pay for expeditious delivery, but I also didn't think that they'd sit on the order for a week before sending it. Their response time was totally unreasonable, unprofessional and unconscionable.

In my opinion this is very poor/slow business practice for a place that supplies items for needy, elderly or even handicapped individuals.

The customer service rep was apologetic, but that really didn't make this experience better, and I'm feeling he lied to me by saying it was being shipped on Thursday.

Not impressed with their shipping, yet to see their product.

I recently purchased a foam wedge pillow from actve forever and was bitterly disappointed in the product. The foam felt more like styrofoam and had no cushiony effect at all. It gave me a neck ache. I would not recommend this product for anyone. Since I can't return it, I am stuck with it.

Thank you for contacting us.I greatly apologize for the delay in your orders. The first one was on back order and I apologize that you were not made aware of that. The second order was not downloaded into our system as a computer glitch and we were not made aware of that issue.With...

this said I have refunded your shipping on both orders. Please have a great day.

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

 I did set myself up with [redacted] and entered the tracking # the company gave us.  According to the information from [redacted] it matches up with what the company had to say about this order.  I badly need this item, and could not be more pleased that it no doubt will be here on the 10th of March. I wonder if the breakdown in communication might have been with [redacted] from where it shipped from in California. Whatever, took place it would be nice if this company could work things out so all would go smoother in the future.  I would like to order from them again.  Thank You, [redacted] 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This issue is plain and simple "bait and switch".  The item still displayed on Active Forever's website which I bought and paid for is NOT the item I received. There is NO disclaimer on the website saying the item might differ from the one pictured. If they do not have that specific item available for sale they need to refund my money. I want the item pictured, not a generic one. It is my right as a consumer to get what I paid for, not what Active Forever thinks I should have.I have attempted multiple time to call the 800# they provided for more information but get only a busy signal. In addition, there is no identification on the unit, the package or the user manual so I still have no idea who manufactures the unit. I have contacted the [redacted]  to look into this aspect.

Regards,[redacted]

Thank you for your message.
 
I apologize but that is not the correct order number, I have also looked in our system under your name, email address and phone number and I have no orders for you. Can you please call me directly so we can look into this issue for you. My direct...

line is [redacted] my name is Jenna and I am the customer service manager. 
Thank you for your time.

Had to return a infrared heating pad and it cost 1/2 the value of the heating pad to return it and it had to go to canada.

There was no indication that returns would cost so much

Thank you for bringing this to my attention.I see that you were working with Victoria on setting up a return for this order. She has been in contact with the manufacturer for the proper address to send them back to. She will respond to you today by end of business day. If for any reason you...

do not hear from her by end of business day please let me know and I will help you resolve this issue.My name is [redacted] and I am the customer service manager for ActiveForever. My contact information is email: [redacted]phone: ###-###-####As soon as we have the return instructions we will send them to you. Once you have returned the product back we will process your refund in full for the product. Thank you for your time.

Thank you for bringing this to my attention.I am so sorry that the first representative you spoke with was not aware of the manufacturer recall for your lift.  The manufacturer has sent us the replacements and I will have your replacement sent out today for you, at no additional...

charge.Again I apologize for any inconvenience this may have caused for you and if there is anything else I may help you with please feel free to call me directly.[redacted] Direct dial to me.

ActiveForever had agreed to waive the reprocessing fee as it was a mutual misunderstanding. The Drive Winnie Walker 3 wheel has been discontinued. The three wheel walker that the customer has now ordered is not the Winnie walker it is called the Drive Deluxe 3 wheel just a slight...

difference. 

ActiveForever does not have access to the Drive Winnie 3 wheel walker as Drive has discontinued the product. If one were to search the Winnie Walker on ActiveForever.com the only option that will appear is the 4 wheel option.

Please let us know if there is anything else we may assist in.

Worst customer service I have ever experienced. In my case, they've advertised a product which they cannot deliver. I have made several requests to the company for delivery information, and I get zero in response. I'm told I'm not sure , it's been on backorder for a while, it's on the boat from China, there's only one supplier, etc. They offered me another item in its place, then had the nerve to come back and tell me they were backordered on that item as well, with no delivery information available.

I have emails backing up my statements

Thank you for your response.

ActiveForever had agreed to a full refund for the item due to the confusion. ActiveForever only requested the customer to pay to return the item at their cost. We sent a return shipping label to the customer since our cost is less then the public at [redacted] stores. As soon as the product is inspected the customer will receive a full refund for the item.

I called the manufacturer in regards to the return and it is to be processed today for a refund amount of $113.29.

If there is anything else we may help with please let us know.

We have tested the electrodes on units here in the store. There are no issues with the product. We receive them directly from the manufacturer. To satisfy you for this order we have refunded you in full for the electrodes including your shipping. You may keep or donate the item as we are unable to return them due to hygiene reasons.Please have a wonderful day.

ActiveForever apologizes for the delay in the order. This item is still on back order with our warehouse. With your message we have cancelled and refunded the order in full. If you wish to replace the order when the item is available please give us a call and we will take care of your order.

Thank you for bringing this to our attention. I apologize for the issues you have had with the [redacted] Deluxe Swivel Seat. Unfortunately the item only has a 30 day manufacturer warranty on this item. ActiveForever is not liable for returns or warranty after the manufacturer warranty for the...

item. I apologize that you were ill and unable to contact us however we do not have a system that would even allow for a transaction to be refunded in November for a transaction that old. I have two options that I can provide for you as a courtesy, I can process a store credit for $27.96 or I can send you a replacement unit but it would be the same unit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I select the option of being given a store credit in the amount stated.

Regards,

I purposely chose this company to order a product that I needed because they advertised next day air shipping. The cost of the product was quite substantial compared to other websites but the others could not deliver the product when I needed it. When I went to the checkout page the date clearly stated the next day which was a Saturday. I called the shipper when the package never arrived and it stated that they shipped it out next day air saver which meant that it would arrive on Monday. I had to have the product Saturday. I emailed customer service and they said that their website would never have stated a Saturday delivery date. So they told me that I was mistaken. When I told them that I have no use for their product anymore and I want to return it since I had to get it from a different supplier, they told me there would be a 15% restocking fee. Not only did I express how unsatisfied I was with this entire experience but to add insult they want to charge me an additional fee. I will NEVER use this company again!

This business is a scam. They somehow tied in with SEARS' website, but don't be fooled.

They advertise products and then tell you they are on back order so that you have to call in and they can try to push something more expensive on you.

They purposely remove any way to email them, therefore I am in full belief that this is a scam--a bait and switch operation.

STAY AWAY from the aggravation and BS.

I own a company that manufacturers unique, one of a kind assisted living devices that assist the elderly and mobility challenged pull on and take off their shoes, boots, etc, with no bending or reaching required. Our [redacted] Valet is currently being sold both domestically and internationally. We have two more patented items coming out in 2017 and I decided in 2015 to transition from full service to manufacture and marketing only. I let it be known that I was looking for a qualified retailer type to take over the sales, administration and logistics in the US and I would concentrate on container load size sales to foreign distributors and other large volume users. Louis O[redacted], owner of Active Forever called me and said he was interested and asked if I would send him a sample unit to test and approve. I sent them one and he contacted back and wanted to work a deal and we did; I looked him up on [redacted] and he seemed fine but I did not look up his company Active Forever at that time; I took his word on what they had to offer . I looked at his website and I thought it would be perfect for my [redacted] Valet and the new products I was developing for socks and boots. I sold him my entire inventory for basically what I had in it and he promised/contracted to promote and work the my products hard on his website and through his corporate clients, etc. He said he had 1000’s of hits per day on his website and I took him for his word. He contracted to pay me an agreed upon royalty on each unit sold on a monthly basis; his margins would allow him to easily do that for both wholesale and retail sales. Ninety-nine percent of his business was straight retail so he was making out like a bandit, much more than I but I was looking at multiple products and large volume (container size) loads for each of our products being shipped to distributors worldwide. I would no longer have the administrative and logistical headaches I had had and could give them to a professional who had the expertise and clientele database to give the [redacted] Valet much more exposure than I was giving it. Our products are so new and unique, like nothing else on the market, and needed exposure. We did the deal in March of 2015 and he paid for and picked up my inventory.

We sent him all the videos and pictures he needed for his website and I put my web people with his and directed all sales to Active Forever on our website. I wasn’t concerned because the video alone sold the product to the consumer and with all his visitors’ daily hits, it would start to snowball soon. I started working on my marketing international program and sending out hundreds of videos, product info, etc, sending Louis the ones with interest. He emailed me and told me it would be better if he sent them out and I sent him some excel sheets with thousands of companies I had spent years accumulating to contact. I kept on doing my marketing and sending him interested parties and medical reps who contacted me wanting to sell the product. Louis told me to have them contact him. Louis immediately increased the price of the product 20% from $39.95 to $49.95 even though I told him it was being sold on the internet at S39.95, including Amazon. I contacted some of the reps back and they got nowhere with Louis and most didn’t even receive replies – one good rep could sell his entire inventory.

I put off asking for my monthly royalty check because I knew it would take time for him to get a promotion program moving forward- especially at $49.95. I checked on Active Forever’s website in September and had to type in [redacted] Valet to find my product. I was not listed in any of his categories from his drop down menu on his home page showing pictures of their products, pricing, etc. Our consumer base includes diabetes, pain relief, physical therapy, independent living, arthritis dozens of other maladies. The [redacted] Valet was not listed in any of those categories and still isn’t to this day (December 16, 2016)! It had never been introduced or promoted or the video shown on the front page or his website. This was defined explicitly in our contract and the basis our partnership!

When I typed in [redacted] Valet Sept 17, 2015 it came up and was selling for $24.95 (fire sale). I contacted him and asked what the hell was going on and he said the product wasn’t selling at $49.95 and he was selling it at a liquidation price. I suggested he market the damn product like we contracted for and to get the price back to $39.95 the MSRP (minimum sales retail price) or there would be hell to pay. I trusted my whole business to him to just sell a product that had no competition and was needed by millions of people worldwide- 40 million in the US alone. After I sent him a certified letter on 9/24 He emailed me saying the price was being changed immediately to $39.95. This is when I started really worrying about whom I was doing business with and the reason for people contacting me about the service they were receiving from his website. “I have sent a dozen reps to you as per your request and most, if not all, experienced the same problem. Reps can be an enormous seller for you and cost you nothing but a sample. Just need to give them a program they can work with. I hope you can solve this problem, as we will be sending a ton of consumer and retailers to your site.”(10/26/15). Why would a supposedly smart business man, who contacted me to buy all my inventory not promote it and instead stick it on page 69 of his products with no guidance to get there, not respond to any of the leads I sent him, increasing the price of the product that had been selling for $39.95 to $49.95 and then lower the price 50% to $24.95 and not inform me he is doing it and breaking the contract. I have sent product to Russia, all over Europe, Canada, Australia and they want distributorships in their area. It makes no sense and there can only be a couple of reasons and I am not going there at this time.

I started checking out the reputation of his company and it was horrible (check Active Forever, rip offs, fraud, scams). Yelp alone has 35 reviews stating AF is the worst customer service they have ever experienced. On 10/16 I emailed him how he has done nothing we contracted for and I was going to find a new partner and take him out ASAP. He emailed me he would get me a check for units sold the next week and didn’t. That was the second time he had promised a check and never sent it. On 10/26/15 I received a email from a large volume buyer in Canada stating he had contacted AF 3 times to buy samples to show to his corporate clients- “Second, I have tried three times now without any response to get samples from Active Forever. This is disappointing in so many ways, but I feel it is important for you to be aware. I have offered to pay for the samples and still no response. I will leave you to draw your own conclusions.” August 20th I received a call from the medical division of the Veteran’s Administration asking to buy the product for disabled veterans. I told them I was not an approved vendor as yet. They told me they wanted my product and would rush my application through and get it approved in weeks instead of months. There are 8 million disabled vets in the US alone. I immediately informed Louis of this VA contact. With that and what was happening with AF I decided to disassociate myself with this unethical situation with Louis and get a real partner who I could trust and had the contacts to get these products out to the millions of people and veterans who needed them.

I decided that the first of the year 2016 I would start a consumer marketing program directed to social media users and build up the exposure I needed to attract the type partner I was seeking. I informed Louis on 1/5/2016 of my plans with the marketing program. In early February my ankle collapsed and I was scheduled for surgery to have it replaced. About that time Louis was sending me emails asking me to pay for his inventory at eleven hundred plus dollars a month (3 times what I had been paying when I had it and he wanted me to buy back the inventory). I informed him I was entering the hospital and I would try and get him out by May with the rehab and all. I explained to him that a new partner would be taking him out; that I was spending all my money on marketing didn’t have the money to buy it back and that wasn’t in the contract. I told him I wasn’t paying for his inventory expense and that if he had put my product on his website where people could actually see it, he would be sold out by now. Also, it might help if his customer service responded to clients I worked hard to get and sent to him. We spoke several times on the phone about it and emails passed back and forth and nothing else was mentioned about any of this after April until I asked for full payment in November 2016. I wasn’t playing puppet to this clown anymore.

Again, I did as I promised and completely redid the website and face book and started a [redacted] boosting program that sent a short demo video out with text to different target markets every other week. Each boost reached 50,000 plus potential clients and over 20,000 people viewed the video per boost according to [redacted] We were their number one viewed on their boost media marketing program and have been ever since. The boost sent customers to our website and there was a link to go directly to Active Forever’s website to purchase. I kept Louis updated on the posts and what we were doing. Nothing changed on his website; no exposure whatsoever and I spent over $10,000 marketing for him. Our calls increased dramatically and the VA called me twice more wanting to sell my product and the sock device I was bringing to market in 2017. AF’s customer service got worse if anything and the one complaint that still sticks with me was April 10, 2016 from from a disabled vet who had MS and bought one and found out he was too disabled to use it and tried to return it to AF. They informed him the cost to return it was would be as much or more than the cost to purchase. I forward his email to Louis and he did nothing to take care of this man. I finally reimbursed him myself and promised him a free Sock Valet when they were available.

Potential partners started contacting me in the fall of 2016 and that’s when I demanded payment from Louis and an update on units sold so I could inform my potential partners. I got nothing. I believe for some reason he intended my destruction from the start. Why else would he buy my entire inventory and not put it on his website and market it for people to see? That is beyond stupid, it is calculating. In 35 years of business I have never met the likes of him and pray to God I never will again. He is not only possibly causing my destruction but depriving millions of disabled and mobility challenged people the knowledge of a product that is very unique and will be very beneficial to them and/or their loved ones. The thing that bothers me the most is his depriving millions of vets who served and suffered for our country and could have these devices through the VA program. All is documented.