Adams, Inc., Neil

Ms. [redacted] signed a retail installment agreement on 12/5/2015. This contract does in fact have a cancellation clause, that is very clearly stated on pages 2, 6, and 9 of the contract she signed. I have attached a copy of her contract for your review.If you have any questions or require anything...

additional, please let me know.

Thank you for your feedback. All courses, regardless of revision dates are constantly updated, which explains why our pass rate is always between 98% and 100%. We have spoken to the instructors regarding your request for more discussion on power point topics and that is being addressed. Regarding an instructors accent, this instructor has an amazing pass rate. There are instructors in pretty much every college who have accents. That is just something as students we need to adjust to. When possible we will attempt to place you in other instructors classes, but our instructors are all chosen for their grasp of the subject matter, and they ALL have amazing student feedback and pass rates. During the sales presentation, there was a slide that displayed 3 aspects of the program: Distance Learning Systems, the tutoring company and the degree granting institution, which for this degree is Excelsior College. The role of each is discussed along with interaction between the three. We are not required to have a formal relationship with any college, as CLEP, DSST and ECE test scores are accepted by this college (and most colleges) for credit, regardless of how the student prepared for the examination. I hope this explanation is helpful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards! I tried to cancel before I started classes and this ckmoany would not even let me cancel I was told I had to talk to the financial person who happens to be mr c[redacted]s wife ,then akso after ivspoke with her and she was no help ,she told me I could soeak to another mr c[redacted] which was aaron c[redacted]s father which was head over him ,it all just sounds a little weird ,and I tried to get out if my contract beford I ever started my classes . 
[redacted]

[redacted] enrolled in our program on 2/5/2016, and signed a retail installment contract. She is upset that she failed an exam, and that is understandable. Our academic department attempted to contact [redacted] via text and email when we receive the failed exam grade report to see what we could do...

to help. She never responded. We have a guarantee on our courses that if she were to take the exam again within 4 months of failing and fail again - we will refund the cost of that particular course to her. But we cannot help her if we don't know what she needs help with.I have included a copy of her contract for your review. The contract is very clear in stating the facts that we are not a college or university, and that there are additional fees for testing and college that are not paid to Distance Learning Systems. The contract also very clearly states that the cancellation period is 72-hours and beyond that cancellation period, there is no cancellation or refund. The cost of the testing fees are also covered in detail on page 32 of the welcome pack that was sent to Ms. [redacted] via email.If you have any questions or need anything additional, please let me know.

The testing fees are covered during the seminar or webinar each client attends/watches. The testing fees are also covered in detail in the welcome pack that each client receives. Ms. [redacted]'s welcome pack was sent to her email on 2/10/2015 (the day she signed her contract) at 3:19 pm. We will not...

cancel the contract, but will continue to provide the materials/services she is contracted for.

Ms. [redacted] was pulled from her A&P class on 4/11/2016 due to inactivity. She had not logged in for 20 days so she was pulled. She called in and spoke to someone in academics on 4/12/2016 and stated that since she was removed she was just going to focus on her Microbiology review for her exam...

right now. On 5/11/2016 she contacted our academic department and said that she wanted to stop and take a breather. At that time she was informed of the 72-hour cancellation policy and that her payments would still be due, but that she could put her classes on hold at any time. Since that time she has stopped making payments on her account, and has been sent to collections.

The purchasers account was set up at [redacted] Finance on November 5, 2015 per Distance Learning Systems. We are a financial institution for DLSI. According to the compliant is sounds as if the purchaser is upset with DLSI and not [redacted] Finance. We are sent the agreements after the 72 hour...

cancellation period with DLSI has ended. There were several instances where the purchaser called [redacted] to change payment dates and payment methods.  DLSI is not a school and is not affiliated with [redacted] which they don't need to be. The purchaser of the programs can still go through [redacted] which DLSI explained to her in Dec 2015. Purchaser was then upset in January that she was pulled from class. It was not until June 13, 2016 that she called and stated that she was not going to pay. [redacted] can't cancel an agreement after the 72 hour cancellation period. DLSI would have to make that decision.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did contact Distance Learning Systems regarding the failure of the exam, as well as a complaint of the flawed product. Even in their response to you, the business is being misleading with using terms such as "course" and "academic department." Even during the signup presentation, the program was being sold as an "online class" and a nontraditional school. The business has also failed to state that I contacted them regarding the materials "taught" in their course. The exam I was told to take had none of the material covered in the "course" I was taking for two months. Due to the subject matter of the exam and poor service when trying to reach the "course" instructor, I decided to investigate Distance Learning Systems. Upon this investigation, I noticed that many others have had the same issues. Why pay and take "courses" in which the exam has nothing to do with what was being "taught?" Even with assistance, the instructor, Manal E[redacted], nor Josh G[redacted] would take my phone calls or be reached via email. The emails that I tried to send to Ms. E[redacted] were being sent back to me with an error message and that I couldn't even reach her on the email address given to me. I also contacted Mr. G[redacted] and the academic department to withdraw on April 15, 2016. Also, Mr. G[redacted] claimed that this program was accredited and promised that this nontraditional school was a feasible way to reach my Registered Nurse degree. However, they are not accredited and the "courses" seem to not educate one for an exam. Even before the exam, Distance Learning Systems were giving me the runaround regarding a "course" schedule. This gave me a red flag, and the situations after the exam further prove that Distance Learning Systems is nothing but a fraud. They promised an easy way to further my education and career, but it is evident that this is not the case and a waste of time and money. From my investigation, they seem to take advantage of people hoping to better themselves.I have attached a photo that was taken during the sign up presentation on how their nontraditonal "schooling" is better than other options. This was and is very misleading. Also, I have attached emails from my previous encounters with Distance Learning Systems, including the error messages and my wishes to withdraw.With my complaints, attachments, and unsatisfactory "education" received from Distance Learning Systems, I wish the contract be terminated as well as receive a refund of any fees taken from me. I did not receive what I was promised and what I encountered was enough to see that I was being taken advantage of financially.Thank you very much for looking into this matter. Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted],...

and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The document sent and the signature claimed to be mine is forged. As I stated in my first complaint I only agreed to submit my initial application for my transcript to be evaluated and sent back to me. I never paid any down payment as claimed by the business. I also didn't sign any document. The document shown is not having my valid signature nor did I signed it. It is a fraudulent document. The company should be sued for forging document in my name. I want this company to forget my name for good by releasing me from all the financial responsibility and refund my application fee which is $95.  Regards,[redacted]

On 4/13/2017, Ms. [redacted] attended an information session regarding our program. At that time, she received an enrollment agreement sent to her email. I have attached the contract history to verify that the agreement was sent to, viewed, and signed from Ms. [redacted]'s email address. There is a...

72-hour cancellation period on this agreement that is clearly documented in the contract. She requested a post-dated down payment date of 4/24/2017. On 4/17/2017 Andrew M[redacted] reached out to get the remaining digits on her credit card (she only provided us with 12 digits).  She did not respond to him until 4/24 and at that time was the first she mentioned of not wanting to enroll in the program.Her contract history, and enrollment agreement are both attached. If you need any additional information, please let me know.Thank you,Betsy D[redacted]

[redacted] enrolled in our program on 10/19/2015. A 20 page contract was executed, and the down payment was processed. I have attached the contract documents for your review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Ms. [redacted] signed a retail installment contract on 8/19/16. There has been communication between our academic department and Ms. [redacted] multiple times since her enrollment into our program. The contract that she signed (attached for your review) has a 72-hour recision period that is clearly documented...

in the contract on 3 pages. Ms. [redacted] first contacted our office regarding her wishes to cancel on 9/19/16 stating reason of lack of communication (again - there had contact between Ms. [redacted] and our academic department on multiple occasions regarding her transcripts and removing one class from her plan that she already received credit for). The cancellation period was explained to her at that time (and is clearly documented in the contract that she signed on 3 different pages).Our program works, we have clients successfully completing our program on a regular basis. We have a pass rate that is higher than most colleges and universities. While we will not cancel Ms. [redacted]'s contract outside the cancellation period, we will provide her the service and materials she enrolled for. It is our goal, just as it is hers, for her to complete our program successfully to obtain her Associates Degree from Excelsior College, pass her state boards, and earn her RN license.

Ms. [redacted] signed a retail installment contract on 4/16/2015 that holds a 72-hour cancellation period. I have attached a copy of her contract for your review. Our cancellation policy is cleary documented in her contract on 4 different pages. While we will not be cancelling her contract, we will...

continue to provide Ms. [redacted] with quality material and the service and support she is paying for. If you have any questions or need anything additional please let me know.Thank you,Betsy [redacted]Contract Manager

I am not 100% what the original complaint was as it was sent to [redacted] Finance and I cannot respond to anything related to them. What I can add to this is that Ms. [redacted] did email academic support on 1/8 upset that she was pulled from class. Ruthy in our academic department explained that if you are not logging in weekly, we will pull you from class for attendance. She was placed back into the class on 1/9 and then removed again on 1/25 for inactivitiy. From February through May 2016 her personal coach called and left messages for her to contact us. On June 7, 2016 we received a text message from Ms. [redacted] stating that she was no longer interested in attending our program and to please remove her. Ms. [redacted] signed a contract with a 72-hour cancellation period. This cancellation period is clearly documented on 4 different pages throughout the contract. This policy was also explained to her over the telephone on 12/15/2015 by Jack W[redacted], our National Sales Manager. I have attached a copy of her contract for your review.  I have also included a copy of the addendums that were signed by Ms. [redacted] to add a course to her contract.

I have attached a copy of Ms. [redacted]'s enrollment agreement for your review. The information regarding the TEAS testing is very clearly documented on her enrollment agreement. In addition to that documentation - the TEAS testing is covered in the online orientation class (which is required for all...

clients). Ms. [redacted] never attended that orientation class, and I have also attached that documentation for your review. We were clear up front regarding Excelsior's change to include the TEAS testing and we have even created an online class to assist our clients in passing. We are not cancelling this contract, but we will continue to provide and exceptional level of service and support that she is contract for.If you have any questions or require any additional documentation, please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again I was not told I was entering a contract. I was told this was the paperwork to start the process, if agreed I wanted to start the program when  upon talking with my husband. Ms Besty I had a hard time to get a hold of on the phone and when I did, never told me of such information. She only told me she would see what she could do for me and I never again heard from her.  This company mislead me from the very beginning.  I should not be charged for something I felt I was blindly led into to and unable to resolve through the company due to them not returning my calls, emails or text messages.  I stated the reason for my fault of not returning a voicemail. What was theirs for all of mine to them? This is a service I did not use from them nor plan to use. 
Regards,
[redacted]

Here at Distance Learning Systems, we pride ourselves on our pass rate of 94% or higher and our ability to provide our clients with the most current information available. Our tutorials are updated annually when Excelsior College issues their updated content guides. I have attached testimonials from...

current clients as evidence of other successes. Ms. [redacted] signed a retail installment contract on December 9, 2014. This contract holds a 72-hour cancellation policy. (see attached) She claims that we charged for an NCLEX course that was not discussed with her, but it is included on the original paperwork she signed (see attached) We will not be cancelling this contract, but we will work on making improvements and changes if we know specifically what needs updated. If you need any further information, please let us know. Thank you, Betsy D[redacted] Contract Manager     Betsy D[redacted] Contract Manager Accounts Payable Manager   Distance Learning Systems Indiana, Inc 107 N State Rd 135, Ste. 302 Greenwood, IN 46143 P [redacted] F [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    Thank you for responding. The correspondence you spoke of in your reply has to do with customer service people, who are always pleasant. Calls regarding the deceptive seminar and my inability to continue the program were not returned at all.   My complaint is that, no matter what my health, there are expenses involved that are beyond my budget and that my inabililty to  pay make DLSI nothing more than an expense I get nothing from. As I said, I had to take a 2nd job to pay the DLSI bills. Now, to register in Excelsior (and you must be enrolled in a school to take the nursing exams), I need >$1000.00 . They are willing to spread that payment out over 6 months, but I already work 2 jobs. Can't make any more money than I do now. Don't have an extra $200.00 a month for that. Without doing that, there is no way to apply for any financial aid, since you must be enrolled in an accredited school to qualify for financial aid. The "pre-approved financial aid" offered by DLSI is a loan at 12.5 %..I certainly don't need another  loan besides that. That one already costs me over $225.00 monthly. I absolutely would not have signed a contract if  Mr. Metvner had not guaranteed that there was "plenty" of financial aid available . At the seminar, he said with my good credit score(not so good now after all the medical bills), I would probably qualify for interest free financing. It was a few weeks later that I was notified that it would not be interest free. Again, I believe it was deceptive marketing.I think DLSI might be a good choice for people who have the income. I would consider it if I had the resources. Currently, I pay the DLSI loans, but certainly can't do any more.  I  feel it was deceptive marketing .Sincerely,[redacted]

Ms. [redacted] signed a retail installment contract on 3/31/2015. Our cancellation policy, and policy on failed exams is very clearly documented in our contract. I have attached a copy of her contract for your review.Per the notes in our system, there was some confusion regarding the different fees when...

she first enrolled - that was sorted out, and she was ready to move forward. Then Ms. [redacted] became sick and wanted to cancel (she was past her cancellation period), she is able to be placed into open classes and legitimately study at her own pace to prepare for exams if she is struggling to keep up in class. We have offered to place her in the open classes, reschedule live classes, etc.I understand she is frustrated and ill, but I am a little confused as the last note in our system from 5/19 regarding her conversation with Tom W[redacted] is as follows:5/19/16NoteI spoke to her - great conversation. She will find out soon what all her treatment will entail, and then can schedule based on that. We discussed taking it slow, focusing on being successful while balancing everything else. I'm emailing her our upcoming schedules. Once she knows more she'll get back in touch with me on what class she might take. We discussed how beneficial personal coaching would be as well. She wants to sign up for that once she knows her other schedule as well.t[redacted] We will not cancel this contract, but are willing to continue to do everything we can to aid in the completion of her program.