Adams, Inc., Neil

to respond to each complain, our responses will be numbered below:1. Our academic advisors have had numerous conversations with Ms. [redacted] regarding transcripts, courses, requirements, etc. We have tech and academic support of various degrees available 24 hours a day to assist with any "issues"...

that may arrise.2. Class schedules for November, December and January are attached for your review. As you can see, we do offer a variety of courses over a variety of times each month. We are not always going to be able to accommodate everyone's schedule to perfection, but we do offer various classes at various times throughout the week.3. There are multiple calls documented and numerous chats on Ms. [redacted]'s account. One of our academic advisor's called Ms. [redacted] on 11/9, and she called back later very upset that we called.4. Classes can be scheduled online at any time. We initially had Ms. [redacted] scheduled for a November class, and she wanted to be removed. We have since not placed her in any additional courses, but she registered herself for an online Anatomy course beginning 12/15/16. On 10/26/16 via live chat, Ms. [redacted] stated that she had submitted transcripts and wanted to know how long the evaluation process would take because "Based on the evaluation I would like to select classes for November which will be starting soon." On 10/27/16, Ms. [redacted] called and spoke with someone in academics, because she was hoping to find an evening course in November for Anatomy and also for Microbiology. Ms. [redacted] signed a contract, and a copy is attached for your review. We will not cancel her contract or issue any refunds on her account. We will however, continue to provide a high level of support and do what we can to see her complete the program and obtain her RN. That is our ultimate goal.

Ms. [redacted] enrolled in our program on 10/15/2014. Her contract was very clear on all the fees, monthly payments, and enrollment costs with Excelsior College. The 72-hour cancellation is also very clearly documented on four different pages throughout the contract. Ms. [redacted] has passed a total of 5...

exams. The only "issue" we have documented aside from her not wanting to pay, is an issue with logging in. On June 185, 2015 she called in because she could no longer log in to her Developmental Psychology course. This was because the class was over, and it was closed. The resolution was to place her into an "open" class so she could continue her studies.On 1/15/2016 Ms. [redacted] called in and was extremely upset that we do not provide any tax documents. We are not the degree granting institution and cannot provide any type of 1098-T form. We did advise Ms. [redacted] to contact her tax professional to discuss the matter when she files her income tax return. She stated that if we did not cancel her contract and issue a full refund she will file a complaint with the Revdex.com. She was again told that we cannot cancel her contract, and she ended the call.We will continue to provide Ms. [redacted] with the coursework needed to continue to pass her exams, but we will not cancel her contract.

Revdex.com:Attached is a detailed conversation I had in text messages with the coordinator. There was nothing about Teas exam before I enrolled.Also I did not apply for financial assistance too. I can Provide the email with other in the school. If NEEDED. I did not attend the orientation because I did not want to continue since they required intrance exam.(Tease)Thanks. [redacted]

Actually as with any retail installment contract the customer has 3 days (72 hours) to review the purchase and if so inclined cancel the purchase. Apparently this did not occur. The purchase process is controlled by the buyer. the company simply provides the information to the prospective student....

The individual then listens to the presentation, views all materials, asks any questions they might have about the program, provides academic history to the counselor and is given an academic evaluation representing what would be needed to complete the program if that is what the person wishes to do. When the person makes the decision to purchase the program they are then provided a purchase agreement that outlines every aspect of the purchase with language regarding the role of the student and of the company. After all of this the individual choses to purchase the program, or not purchase the program. If they decide to make an informed purchase they then have 3 days to review, ask any additional questions and consider the purchase before it become a binding agreement. At no time does the company say the individual will receive "an RN through the company." The agreement states that we are not a school and that the student must enroll in a degree granting institution in order to earn his/her degree. Still, the college also does not grant the RN license. After graduation, regardless of whatever college the student graduates from, he/she is required to pass a state licensing exam and when passed the RN license is granted.   I am hopeful this explanation of the actual process helps this customer understand more clearly. It is reflective of the information the customer was given at the time she enrolled. It is important to note that there are literally thousands of happy, successful students working with Distance Learning Systems throughout the country. DLSI maintains a 97% national pass rate nationwide, has saved students over $200,000,000 in tuition and fees, and works very hard to insure every student that is willing to invest the time and energy into his/her education is successful. There is no record of this customer every contacting this office to discuss her issues; however, if she would like to contact our offices we will be happy to discuss options that should satisfy her concerns.

Compared to traditional nursing courses this program is very fast as long as the customer stays active. There is typically a wait to start the very short clinical as this program is very popular. Different clinical locations have different wait times, so you might research where you want...

to go as you complete the study program. Regarding the state board; all state boards review all programs periodically, not just ours. We have no reason to believe any changes will be made. When we contacted the state board, they gave us no reason to believe otherwise. This is a scheduled review of the program. We encourage you to continue completing coursework at the fastest rate your schedule allows, and please let us know if we can help.

We are in receipt of your letter regarding a complaint from our customer, [redacted]. Ms. [redacted] signed a retail installment contract on April 1, 2013. It is very clearly stated in multiple locations in this contract that we are not a college, nor do we represent any college. We are an educational...

publishing firm that provides our customers with the material and tutoring sessions necessary to pass standardized proficiency exams and earn college credits. (I have included a copy of this contract for your review) The retail installment contract signed by Ms. [redacted] stipulates a 72-hour cancellation period. Beyond the 72-hour cancellation period, there is no cancellation or refunds. At this time, we will not cancel Ms. [redacted] contract, but we will continue to provide her the materials and services she is contract for, provided she continue to make her payments.
If you have any questions, or need any additional information please contact me directly at the number listed below.
Thank you,
Betsy [redacted], Contract Manager

The information DLSI provides clients throughout the United States is accurate and in the best interest of the individual and the nursing profession. We maintain a national pass rate of over 97% while providing an incredible academic opportunity that cannot be found anywhere else. This dispute...

has been resolved with our client.

I understand Ms[redacted] frustration. She did however sign a contract that stipulates a 72-hour cancellation policy (I have attached that contract for your review) Ms. [redacted] needs to add 5 courses. After speaking with the president of the company, he has agreed to offer her 2 of those courses...

for free to assist with the additional cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Distance Learning Center Employee Aaron C[redacted] never gave me a welcoming packet with any of this information in it and further more he stated in the conferance that Distance Learning Systems was affiliated with Excelsior College not once did he say that they was a Turtoring service and he also said that the first half was to be financed with there affiliated company and the second half could be paid for by fafsa gov assistance grant and even scolarships Instead everything was financed over 7000 dollars. I would like to be with drawn from the program it is Fraudulant and false advertisement on there part mr C[redacted] did not even allow me to see the written contract all was on his computer and all my information was not filled out in the contract there is a portion of the contract that was supposed to be initialed by me and was not I am asking that all payments are stopped immediately and I will no longer access the program I have not used but two classes and was charged ahead of all being used for 12 courses I have email from Excelsior College admission stating they are not affiliated with any outside source and also email from Mr C[redacted] giving me the school code for Excelsior College for me to apply for fafsa assistance to pay for my schooling and I am now told by Daniel that I can not use FAFSA to pay for anything I have text messages with this information from him also All I would like from this if they are unwilling to refund me my money paid is to unenroll me and stop all payments owed to benfranklin financial I do not want to be any part of this frauntulant company and the associated lies with them They withing the seminar should say bluntly they are a tutoring company not any kind of school associated with another school I have also read many complaints from other clients with the same complaints of false advertising I was also never told about having to pay over $500 dollars for tests after each class When I am already paying over $7000 for classes I was never told about the 72 hour cancellation period or given a formal written paper contract from Aaron C[redacted] Please look over this and contract or not a lie is a lie and taking advantage of people is wrong and not morrally right to do.
Regards,
[redacted]

Ms. [redacted] failed her Microbiology exam initially in March and it was requested from her at that time that she submit her exam scores so we could look over the ares she struggled with and help her with the re-test. She never did that. We work very hard to insure our online program meets ALL...

learning modalities: Visual, Auditory, Kinesthetic and Tactile. When the program is utilized correctly success in inevitable. Our Microbiology class is taught by a Biologist with amazing reviews (see testimonials attached). We will not cancel her contract, but we will refund the cost of this one course once we have both failing grades per the guarantee in our contract. I have attached a copy of her contract as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When reading Distance Learning Systems response, I do not understand how one could tell the tone of my attitude when writing. I was not calm or in a calm manner when contacting Distance Learning Systems. Also, there is not any mention of the text messages to Josh G[redacted], in which I was told to contact from Academics who could not answer any of my questions. Josh G[redacted] would not answer my calls and would any communicate via test message, which I found highly unprofessional. Also, there is not any mention of how the material on the exam did NOT mirror anything from the "course" I took. As to regards with my emails to Manal, it is very shady when a test is taken that doesn't have any material, then you contact the instructor and there is an error message. I sent every email to the address provided from Manal and from academics. Furthermore, I became dissatisfied with the program before taking the assessment when contacting the academic department. They could not answer what my course schedule would be, only referring me to the website. I questioned academics multiple times regarding this, still getting the runaround. It was after I took the assessment and from the poor feedback I received that I knew something was not right with Distance Learning Systems. A final note: there was never any mention of Josh G[redacted] from Distance Learning Systems. He sold this company as a school (as noted in the prior response and attachment photo) and he did not respond to me in a professional manner. Again, I want this contract terminated. If I can not be reimbursed the money I spent, I want the bills from [redacted] to stop. Why should money be spent if the end result was not what I was promised. Mr. G[redacted] promised a degree AND credits. This corporation seems to be scamming innocent people and it needs to end. I will rather spend my hard earned finances toward a real education at a quality, accredited institution.
Regards,
[redacted]

Ms. [redacted] states that she was having issues learning on her own and wants to cancel her contract. Ms. [redacted] signed a retail installment contract on 4/29/2015. This contract very clearly documents a 72-hour cancellation policy on pages 4, 10, 13, and 17 of the contract. (see attached) Ms. [redacted]...

has been placed in one Microbiology class and she did not week 7 of the videos and did not complete all of her quizzes for the course. She has since been placed in an open Microbiology class and has not really done anything in the open class. There has been no complaint or contact regarding her dissatisfaction of our program until 7/29/2015. We cannot cancel the contract, but we will continue to provide the classes and materials as agreed in the contract. All of our clients have an academic advisor that is available to help with study tips and helpful test taking information, there is supplemental information available within the online classroom, and the instructor is available to answer any questions. Sometimes, all of these tools must be utilized along with every video and each quiz in order to be successful in this program.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for all your help the one thing they never once mentioned is that the contract they keep speaking of you sign one spot on mr aaron c[redacted]s computer and it copies to all and NO printed copy of any sort is given and they also say they mention it severaltimes during the seminar they do not once mention any of what they are claiming now and it's proved because I am not the only person to say this about this company they are horrible people  Thanks  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We can continue to go back and forth on this, but I hold firm in the fact that you have not delivered what I signed up for. Making changes now does not correct what has happened. I have had to rely on other sources to continue my studies because I have lost all faith in your company. You continue to speak of your pass rates... Well prior to you kicking me off your Facebook page I myself saw many many students posting that they failed exams or are retesting for this or that exam. How in the world could I trust your material when these exams cost hundreds of dollars? As far as accents being something we need to adjust to, yes I agree, but only when you are actually being taught and not simply being read to. 
And as far as your company not being required to have a relationship with the degree granting institution, it is not I that stated you did, it was stated in the webinar "we partnered with excelsior to provide classrooms for their courses" I am very well aware of the fact that your company is not affiliated in any way shape or form with my degree granting institution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with this response. This is incorrect. I have never called to change payment methods. In fact I was called by them to change payment amounts because another class was added on. I have all the emails about the transaction. And as far as the class I did not get mad about being pulled from the class because I stop attending the class after talking to the rude man who kept telling me [redacted] College was affiliated with Distance Learning Systems.  I didn't want any part of the class or that school. These people have done nothing but lie the whole time. I talked to administration with [redacted] College who informed me that a lot of students have been calling about the same problem and that they wish Distance Learning Systems would stop giving out the wrong information. These people are a scam and I only became angry when the rude man started talking too me like I was an incompetent  child.  Everything this man has said is a total lie. 
Regards,
[redacted]