Adapt Health Reviews (%countItem)
View Photos
Adapt Health Rating
Address: 72 Saint Johns Place Rd, Salem, Virginia, United States, 24153-5568
Phone: |
Show more...
|
Web: |
|
Add contact information for Adapt Health
Add new contacts
ADVERTISEMENT
THIS IS 100%, THE WORST COMPANY THAT I EVER HAD THE MISFORTUNE TO DEAL WITH FOR GETTING MY NEW HOSPITAL BED. THEY WERE ORIGINALLY GOING TO COME TO MY HOME YESTERDAY 3-4-2025 AND A NO-SHOW. THEY CAME OUT ON 3-5-2025 WITH TWO MEN AND REFUSED TO SET UP MY HOSPITAL BED AND WANTED ME TO SLEEP IN MY LIVING ROOM INSTEAD. I ALSO HAVE STAGE 2 WOUND & NEED BED ASAP AND THEY TOLD ME THAT THEY WILL NOT SET IT UP AND REMOVE THE OLD BED TO ANOTHER ROOM. THEY CALLED SOMEONE NAMED CHRIS AND HE SIMPLY HAD THEM LEAVE AFTER MY HEALTH AID REMOVED THE MATTRESS FROM OLD BED. THEY NEVER CAME BACK AND THE ONLY THING I RECEIVED FROM ADAPT HEALTH WAS THEIR BUSINESS CARD. THEIR STAFF WAS EXTREMELY RUDE AND I REPORTED THEM TO MY CASE MANAGER OF MY INSURANCE TO PUT IN COMPLAINT ON FAILURE TO SERVICE A ELDERLY DISABLED WOMAN. IF I COULD GIVE THE A ZERO STAR FOR SATISFACTION, THAT WOULD BE WHAT I WOULD RATE THIS HORRIBLE COMPANY. THEY SHOULD CLOSE UP SHOP IF THEY CAN NOT PROVIDE SERVICE TO PATIENTS. THEY ALSO HAVE MANY OTHER NEGATIVE REVIEWS ALSO LISTED.
Also, they kept sending me supplies for the lost CPAP after I told them I no longer had it and kept billing me for supplies I could not use and did not ask for. Customer service is totally useless. Avoid this company at all costs. Dealing with them is infuriating.
10/2/24: I called several numbers but encountered multiple issues. I was transferred four times without a resolution, some staff promised callbacks but didn’t follow through, and I had to leave voicemails that went unanswered. As a client of the Charlotte office, my call was still redirected to TN, Wilmington, and Gastonia, adding to the confusion.
704.317.1926: (Caller) Left voicemail, no callback
704.831.5000 (Charlotte): Phone tech problem
980.448.3115 (Gastonia): Phone tech problem
844.825.3534 (Supplies): Database tech problem
563.287.9424 (Gage Mgr): Left voicemail, no callback
10/11/24: Tried all the numbers again today with no success. The ongoing lack of communication and organization is draining, both physically and mentally. I may just give up on this. My 1st sleep study showed I quit breathing 50 time in one hour, but that's fine. I think I would rather take my chances with no cpap instead of this merry-go-round with them. I'm a disabled senior citizen and sadly Medicare will only let me get cpap supplies from AdaptHealth.
To resolve these issues, AdaptHealth could:
•Improve communication by ensuring calls are answered or returned in a timely manner.
•Provide clear and accurate information to clients about their status and supplies.
•Enhance their internal coordination to prevent unnecessary transfers and delays.
•Fix ongoing technical problems with their phone system & database to improve customer service.
•Additionally, I discovered that they have an "F" rating with the BBB, which aligns with these frustrations. Better customer support and accountability could greatly enhance their reputation and client satisfaction.
I wish they would have to compensate me for my time and money spent trying to fix this issue. They have been horrible to deal with and I am happy to be switching to another company, although it looks like I will have to pay for a new machine out of pocket because they will not tell me if my current CPAP is paid for yet.
# One thing DO NOT GIVE THEM A CREDIT OR DEBIT CARD you'll be sorry if you do!
Customer service is terrible. As a new customer, I was required to attend a mandatory meeting. After taking time out of my workday, they never called or followed up. It was necessary for me to call them. My frustration was exacerbated by so many incorrect items. Customer service representatives laughed at me, and supervisors didn't respond to my requests. It took me more time than ever to resolve issues. I was even told by my doctor that more complaints have been received. Their customer service agents need to be trained to be respectful of customers, and their supervisors need to not ghost clients when they tell us to call/email. I have left this company