Adapt Health Reviews (%countItem)
Adapthealth is a medical device supplier. Americoast Maryland & Midatlantic Medical Equipment , and Royal Homestar are owned by Adapthealth. I have been using them for the past 10 months. Their billing practices are terrible. Their billing statements do not include the amount of the purchased item, and insurance payments and adjustments. Their statements only include the amount that they think the customer owes. They are the only company that will not automatically give consumers detailed billing information including insurance payments and adjustments. I discovered the detailed data is available, but you have to call them monthly to get it. This company lacks transparency in its billing practices and can not be trusted. The company has a culture that is driven by collections and payments practices that try to take away consumers payment choices:
1.) All their online processes, people and systems are geared to getting people to use their automatic billing payment capabilities which do not provide detailed billing information.
2.) They use every trick in the book to get people to mistakenly enable automatically payments.
3.) I incorrectly pushed the wrong button on their online portal and discovered I inadvertently signed up for automatic billing. I called customer service to correct my error. I was informed that I could not change my error. I became UPSET and informed Adapthealth that what they are not doing is against the law. I threatened legal action. The customer agent subsequently reversed her actions and changed my preferences back to paper statements which enables me to pay by check.
4.) My sense about this company is they are not doing well financially. Consequently, they have stepped up their bad collections practices to improve cash flow. Bad management is forcing employees to behave improperly. Things like normal payment processing is considered a collection problem. They aspire to collect every penny they can get even before insurance payments and adjustments are made.
These billing practices need to stop. The company has had past legal action against them for overbilling. Their culture enables an environment where senior citizens and others can be easily defrauded because many customers do not know detailed data exists to help them review the correctness of Adapthealth’s billings.
I am asking that Adapthealth (including Americoast Maryland & Midatlantic Medical Equipment , and Royal Homestar) be forced by regulatory authorities to comply with industry billing and collections laws:
1.) Do not trick consumers into automatic card payments.
2.) Do not force customer service employees to do things that are against consumers’ best interests.
3.) Provide detailed invoicing with insurance payments and adjustments on all billings.
4.) Provide detailed monthly statements via the mail, email or texts.
5.) Stop bulling via calls, emails and texts consumers to pay their bills early.
6.) Use industry accepted collections practices.
7.) Only bill after insurance payments and adjustments have been applied to an account.
AdaptHealth shipped me the wrong equipment and has billed me for it, despite having returned the equipment weeks ago (as verified by their receiving department). Their systems to not facilitate on-going case information. Consequently, I have to start from scratch each time to reiterate my issues.
I wonder if their CEO has any idea of the magnitude of his/her company's problems? Perhaps the company doesn't realize (or doesn't care) how much additional personnel they must have to maintain in order to answer repeated questions from their customers. I am certain that I am not the only one that has experienced this nightmare.
I am soon to move on from this company and will make every effort to post my less than satisfactory experiences.
Now, Adapt has purchased Versus. Adapt sends out order confirmation shipping info. They list phone number to call with questions. I had a question. I don’t exist in that system. Literally I’m a ghost. Spent over an hour with someone genuinely trying to find me asking others, escalating, no one finds me. I try logging into the Versus portal. Same. I’m a ghost. We tried everything to find me, find my order, anything. Zilch. They put in a work order for someone to call me. I wait a week. Crickets.
I started digging online to find a different number. Call that one. I choose billing option because surely they want money. Yup! They find me. I have a small bill I go ahead and pay. No problem. The agent puts me on hold while the payment processes. It seems odd, but ok. She comes back on the line and announces she has set me up for autopay. She never asked if I wanted autopay. I didn’t authorize autopay. Autopay had not even been brought up until she announced I was set up. That’s illegal. I tell her to remove me from autopay immediately. She doesn’t want to. We have some back and forth, I tell her I’m needing to cancel my account with them. She becomes sarcastic, but agrees to transfer me to another department.
I am on hold while she updates next person about me. I finally get connected to new person who explains what they know. I ask if they mentioned the autopay issue. No. I ask if they mentioned other things. No. New person begins paperwork with complaint agreeing what happened was …. not ok. New person was extremely apologetic. I felt like I was talking with my old Versus people again. I appreciated their support.
Today, I get a call from Adapt regarding the complaint. This individual clearly has zero experience working cases like this. I told them it was very clear they didn’t, and that I was allowing them space for that. They thanked me. Things they said were addressed was the sarcastic tone by the agent. That was it. I asked about autopay. They said I wasn’t on autopay. I said I was put on autopay. They insisted I wasn’t. I repeated I was and that I did receive a confirmation email that I had been removed from autopay that I was happy to send. I also asked about the automated emails with order confirmation with incorrect contact us information that is required by law. Didn’t get anywhere with that. Didn’t get anywhere with their own portal not recognizing me. All they wanted to discuss was the sarcastic tone.
All I wanted was to order additional products and confirm account information.
They aren’t looking to improve customer service or experience. I miss Versus. I’ll be seeking a new provider.
I've been having similar issues. They mandate that a card be kept on file and force autopay. I got my machine in September and they keep overcharging my back account. It doesn't stop. I already had to file a bank dispute over a double charge (both were over $450). I got that back, but with all the other overcharges (they aren't following in-network insurance EBOs, I calculated at least $250 in overcharges to date. Their customer service in billing is HORRIBLE as well-- bunch of scoundrels. I'm also about to go through the inconvenience of canceling my card so they can't steal anymore money from my account (they refuse to remove my card from their file). Complete lack of transparency! I imagine they make quite a bit of money by counting on patients who don't know the influx of random billing.
All this Company is, is a shell company who does nothing but collect bogus claims.
On July 4th of this year they started to charge my Medicare for a O2 Concentrator that I returned 2 years ago.
They told me they have no record of return and if I couldn't prove I returned it, the billing would continue.
It all started with Aeroflow, I had a Concentrator with them in 2017. In 2018 they lost the Contract with BCBS of NC .
Told me not to worry because they are going to use a 3rd party biller. They billed me from 3 different sub companies going forward.
I wised up and purchased my own Concentrator 2 years ago , notified them to pick up their equipment. They picked it up in February 2021. The billing stopped.
I turned 65 in July, went on Medicare and they started charging again for something I dont have.
The reviews and Lawsuits are all over the Internet on just how nefarious this company is and I'm not alone in my dilemma.
Unless I can prove it was returned, they say I'm responsible for payment.
I've already contacted the DOJ , The States Attorneys General and Medicare Fraud along with the US Treasury.
I won't sit back and watch these people rip off the good citizens of the USA.
Date of experience: July 03, 2022
Honestly, this is exactly what scam artists do to prey on the elderly. To me, AdaptHealth is a scam and should be shut down until they prove their billing is legitimate to myself and all other "clients" being billed by them. My next stop is the Better Business Bureau and my state's AG.